Website Feedback & Survey Software
With Website Feedback and Surveys, gain valuable insights into visitor behavior and preferences. Gather feedback, identify areas of improvement and take data-driven decisions to enhance visitor experience and maximize conversions.
Sign up now for free and start taking customer feedback in minutes!
Automatically set up capturing of metadata like page, browser, device, location and more to know the context of feedback.
Display feedback forms across your Website to measure and understand if your visitors are finding what they’re looking for and use this data to improve experience.
Evaluate the relevance and effectiveness of your content to see that it meets the needs of your visitors with Website Surveys.
Embed Web Surveys in-line to measure content accuracy in articles and knowledge based.
Understand the relevance of blogs, guides and resources with feedback buttons and in-line feedback on websites.
Let your customers define the success of a purchase by triggering post transaction surveys to encourage feedback.
Assess the potential of repeat business with buyers based on their purchase experience.
Address buyers’ concerns by reaching dissatisfied customers and offering post-purchase support.
Collect additional demographic information to understand customer base and tailor-make marketing strategies.
Encourage testimonials and positive reviews from satisfied buyers on third-party platforms to attract new customers.
Use Exit Intent Surveys to recover abandoned opportunities and turn exits into insights.
Collect feedback from leaving customers to gain insights into their reason and uncover the possibility of retaining them.
Does your website have technical problems causing premature exit? Leverage exit-surveys to request feedback.
Know what your website visitors feel about your website and experience on it — ease of browsing the website, finding information, and overall experience on it.
Display feedback form after an interaction or event on your website like post transaction, post purchase, after convert and even after cart abandonment.
Add feedback forms and web surveys at various touchpoints in the journey of your customer within the app to gauge their feedback for your product and different features.
Use insightful analytics and feedback reports to make improvements in your website and application and improve website visitor and customer experience.
CREATING WEBSITE SURVEYS
Create and customize engaging forms and surveys to take feedback from website visitors.
WYSIWYG Survey Builder
With an easy-to-use, no code survey builder, create and customize your surveys effortlessly.
Measure Customer Loyalty, Effort and Satisfaction with NPS, CES and CSAT Surveys. Run surveys, quizzes and polls. Build different customer experiences.
White-Labeled Web Surveys
Add your company logo, branding and theme to your Surveys. White-label Survey Domain to represent your brand.
TYPES OF WEBSITE SURVEYS
Display Surveys on your Websites and In-App using different types of Website Surveys.
Place a Feedback Button anywhere on your website to trigger a survey. Website Feedback Buttons are non-intrusive and allow customers to give feedback when they want.
Microsurveys are short surveys with ideally one question per screen, appearing in a small window on your website. These can be opened by clicking on a Feedback Button on the Website or within your product or app.
Display your survey on a pop up in the center of the screen to let people either share feedback or close the survey window.
Embed your Survey seamlessly within the body of your webpage or within the app for audiences and customers to give feedback while they browse the web page.
Use Survey Links anywhere on the Website or within your app and product to redirect users to your feedback form and survey.
Download QR Codes for your Web Survey Link, print them and let customers scan them and open mobile-responsive survey forms on their mobile devices.
Use Zonka Feedback Surveys within your App as buttons, links, embedded or pop up to get feedback from app users.
MEASURE CUSTOMER EXPERIENCE METRICS
Use proven CX Metrics questions to track how your visitors, audiences and customers are feeling. Measure Customer Loyalty with NPS Surveys, Customers’ perceived effort with CES Surveys and Customer Satisfaction with CSAT Surveys.
Measure Customer Loyalty with a simple NPS question "On a scale of 0-10, how likely are you to recommend this company to your friends and family?"
Know how was customers' experience and effort in getting their query resolved while interacting with your customer support team with the CES question.
Know how satisfied and happy your customers are with CSAT Surveys. Choose from smileys, stars, thumbs up, circles, buttons and likert scale to gauge customer experience.
Skip Logic & Hide Logic
Create logic-based surveys to show relevant questions to respondents.
Personalize your surveys by inserting answers to following questions.
Direct Survey at the end of the survey to desired URL based on conditions.
Make your surveys multilingual and allow respondents to choose survey language.
VARIABLES & PRE-FILLED DATA
Use Custom Attributes and variables to pass hidden information in Online Surveys and to enrich your responses and reports.
Survey, Contact & Hidden Variables
Use Survey Variables (from survey questions), Contact Variables (from contact attributes) or HIdden Variables (created on-the-fly) to pass information in your surveys.
Pre-Fill Survey Fields
With Variables, pre-fill survey fields so respondents can view and change.
Hide Survey Fields
Choose to show or hide survey fields where information is passed.
CONFIGURING WEBSITE SURVEYS
Pick how you’d like your Web Survey first appear and look — Web Survey Link, Popup, Side Tab, Button or Embed
Customize the appearance of your Survey Widget — the size (microsurvey or large), logo and progress display and the appearance of Side Tab or Button.
Choose devices (desktop, mobile, tab), target pages and target users to display the survey.
Choose conditions in which the survey widget, button or pop up should be displayed to the visitors.
User Experience Surveys
With User Experience Surveys on Website you can measure how easy it is to find information on the website and the complete website browsing experience.
Cart Abandonment Surveys
Cart Abandonment Surveys are very helpful in investigating reasons for why visitors abandoned their cart and highlight the possible problems in making a purchase.
Post Transaction Survey
Once a transaction is complete, like purchase, booking, sign up, you can display a Post Transaction Survey to measure the level of ease of doing the transaction and satisfaction.
NPS Surveys are used to determine loyalty and likelihood of your visitors to recommend your website, brand, product to others based on their experience.
Lead Capture Surveys
With visitors on your website, you can use Lead Capture Surveys to seek information and contact details of visitors, while also capturing Visitor Feedback.
Web Feedback Forms
Get generic feedback from your website visitors about the information on your website and gather any suggestions they may have for improvements.
Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.
This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.
Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Have multiple locations? Analyze and compare their performance and scores.
With this get analysis and comparison of team member performance on each question and metrics.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.
With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.
View Response Inbox
View all feedback and responses in a Collaborative Response Inbox.
Use Date, Response Choices, Contact Attributes, Variables to filter.
Add Tags to responses. Flag them or mark them as urgent.
Add Tasks & Actions
Create tasks for team, take action and close the feedback loop.
Segment by NPS, CES & CSAT
View CX Scores (NPS, CES and CSAT) and filter by metrics-based segments.
See Contacts with Responses & Attributes. Track Contact Activity.
Connect your favorite tools for a seamless feedback management.
Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers
Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.
You can get started with Zonka Feedback Survey Software with a 7-day free trial. To know about the plans, you can explore out our pricing page.
Yes, you can easily run Zonka Feedback's Website Feedback Tools to run market research. For instance, you can run polls and frequent surveys to get customers’ opinion on your e-commerce store’s products.
Yes, you can customise your Website Surveys. You can add your own background, type of question, add logo, show it as a pop-up, and so on.
With Zonka Feedback Website Feedback Software, surveys can be implemented in different ways so that you can gather valuable insights directly from the users:
Website Popup Survey - This Survey appears on the website inside a pop-up and can be targeted towards a specific set of visitors based on interaction for example, a post-purchase pop-up survey.
Website Feedback Button Survey - This type of survey encourages feedback from the website visitors since the visitors usually click on it only when they have valuable feedback to share.
Slide Up and Bottom Bar Survey - A Slide Up survey appears from the bottom of the web page as an overlay. They can be set to appear based on user activity or time. Similarly, a Bottom Bar Survey is a button placed on the bottom right or left side of your webpage. These are great for collecting feedback on Website Content, Design, Product Quality, Shopping Experience, and more.
Embed and Link Survey- Embed Surveys can be directly added to your website. A good example of this would be a simple rating scale survey altho eh end of an article or a blog, asking the readers to rate the informativeness of the content. Similarly, Link Surveys can also be added anywhere among the website content allowing visitors to click on the link and take relevant survey.
Exit Intent Survey - Exit intent are a type of pop-up survey that get triggered when the visitor is trying to leave the website. You can ask them for their reason for abandoning their search or purchase.
Yes, you can implement Zonka Feedback Website Tool on your eCommerce website. In fact, you can choose to survey your customers throughout their visitor journey from the moment they land on your website to post-purchase. You can survey them at touch-points including, visit intent survey, product or catalogue survey, post-check out survey and more.
You can easily integrate Website Surveys Software with CRMs, Help Desks, and more including HubSpot, Zendesk, Freshdesk, HelpScout, Pipedrive, Slack, and more.
You can also integrate Website Feedback Tool with Zapier, Integrally, or Make and connect with 500+ apps. You can also build your own custom integrations with APIs and Webhooks. Zonka Feedback helps in building integrations as well depending on your plan.
Website surveys are pretty quick to set up in Zonka Feedback. Since everything is ready-to-go on the platform, you can be up and running in just a few minutes. Here are the steps you need to follow.
Create your survey
Select the website widget
Select its appearance, targeting, behaviour and segmentation rules
You’re good to go!
You can embed closed-ended questions and rating scales that are quick to answer. Since you can show the first screen as a question, you can choose to keep it relevant for your goal. Since we support partial responses, it is advisable to keep your most important questions as the first questions, preferably, NPS, CES, CSAT, Yes/No, Button Questions, and so on.
Zonka Feedback offers you advance reporting capabilities to easily view, track, and analyse your survey responses. Here are a few types of reporting features you get with our Website Survey Software:
Snapshot Report - Overview report to get quick summary and analysis of the responses.
Response insights - Get insights and analysis of all survey responses and CX metrics (NPS, CES, and CSAT)
Location Insights - Analyse and compare performance and scores based on locations.
Team Performance Report - This allows you to get analysis and comparison of team member performance on each question and metrics.
Response Inbox - See all your feedback and survey responses in real-time with option to apply filters.
Trends Report - View and analyse how survey responses and metrics have changed over time.
Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured text data.
After creating your Survey, you can choose the widget and its behaviour. For instance, you can trigger a Popup Survey to collect Website Design Feedback once a website visitor scrolls through 70% of the landing page. Similarly, you can trigger a survey once a shopper makes purchase.
Surveys per month