Measure and improve Visitor Experience with Website Feedback Tool

You can get started with Zonka Feedback Survey Software with a 7-day free trial. To know about the plans, you can explore out our pricing page. 

Yes, you can easily run Zonka Feedback's Website Feedback Tools to run market research. For instance, you can run polls and frequent surveys to get customers’ opinion on your e-commerce store’s products. 

Yes, you can customise your Website Surveys. You can add your own background, type of question, add logo, show it as a pop-up, and so on.

With Zonka Feedback Website Feedback Software, surveys can be implemented in different ways so that you can gather valuable insights directly from the users:

1. Website Popup Survey - This Survey appears on the website inside a pop-up and can be targeted towards a specific set of visitors based on interaction for example, a post-purchase pop-up survey.

2. Website Feedback Button Survey - This type of survey encourages feedback from the website visitors since the visitors usually click on it only when they have valuable feedback to share.

3. Slide Up and Bottom Bar Survey - A Slide Up survey appears from the bottom of the web page as an overlay. They can be set to appear based on user activity or time. Similarly, a Bottom Bar Survey is a button placed on the bottom right or left side of your webpage. These are great for collecting feedback on Website Content, Design, Product Quality, Shopping Experience, and more.

4. Embed and Link Survey- Embed  Surveys can be directly added to your website. A good example of this would be a simple rating scale survey altho eh end of an article or a blog, asking the readers to rate the informativeness of the content. Similarly, Link Surveys can also be added anywhere among the website content allowing visitors to click on the link and take relevant survey.

5. Exit Intent Survey - Exit intent are a type of pop-up survey that get triggered when the visitor is trying to leave the website. You can ask them for their reason for abandoning their search or purchase.

Yes, you can implement Zonka Feedback Website Tool on your eCommerce website. In fact, you can choose to survey your customers throughout their visitor journey from the moment they land on your website to post-purchase. You can survey them at touch-points including, visit intent survey, product or catalogue survey, post-check out survey and more. 

You can easily integrate Website Surveys Software with CRMs, Help Desks, and more including HubSpot, Zendesk, Freshdesk, HelpScout, Pipedrive, Slack, and more.

You can also integrate Website Feedback Tool with Zapier, Integrally, or Make and connect with 500+ apps. You can also build your own custom integrations with APIs and Webhooks. Zonka Feedback helps in building integrations as well depending on your plan. 

Website surveys are pretty quick to set up in Zonka Feedback. Since everything is ready-to-go on the platform, you can be up and running in just a few minutes. Here are the steps you need to follow. 

1. Create your survey

2. Select the website widget 

3. Select its appearance, targeting, behaviour and segmentation rules 

4. You’re good to go!

You can embed closed-ended questions and rating scales that are quick to answer. Since you can show the first screen as a question, you can choose to keep it relevant for your goal. Since we support partial responses, it is advisable to keep your most important questions as the first questions, preferably, NPS, CES, CSAT, Yes/No, Button Questions, and so on. 

Zonka Feedback offers you advance reporting capabilities to easily view, track, and analyse your survey responses. Here are a few types of reporting features you get with our Website Survey Software:

1. Snapshot Report - Overview report to get quick summary and analysis of the responses.

2. Response insights - Get insights and analysis of all survey responses and CX metrics (NPS, CES, and CSAT)

3. Location Insights - Analyse and compare performance and scores based on locations.

4. Team Performance Report - This allows you to get analysis and comparison of team member performance on each question and metrics.

5. Response Inbox - See all your feedback and survey responses in real-time with option to apply filters.

6. Trends Report - View and analyse how survey responses and metrics have changed over time.

7. Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured text data.

After creating your Survey, you can choose the widget and its behaviour. For instance, you can trigger a Popup Survey to collect Website Design Feedback once a website visitor scrolls through 70% of the landing page. Similarly, you can trigger a survey once a shopper makes purchase.