Listen to your Visitors and Feel their Pulse

CUSTOMIZE FEEDBACK BUTTON DESIGNS

#FeedbackMatters. So do Look and Feel

Make smart super-smart surveys which look good and work like a charm!

• Let Feedback button show your Brand

  Add your logo, colors, background images, and much more.

• Add or modify surveys easily

  Customize your questions, add descriptions, images, videos and more.

• Add Logic to your Surveys

  Take survey respondents to the right questions.

ADVANCED FEEDBACK BUTTON TARGETING

Decide When, Where, Who & How many times

• Device-based targeting

  Show different surveys to customers if they are using a desktop, mobile or tablet.

• User-based targeting

  Show customized surveys to all users or only some of them.

• Page-based Targeting

  Personalize the survey based on the website page or a part of the product they use.

   

FEEDBACK AUTOMATION AND INTEGRATIONS

Make Automation the Ultimate Goal

Improve process transparency and increase team productivity by automating manual tasks with smart workflows.

• Workflow Designer

  With an easy-to-use Workflow Designer, automate repetitive tasks and actions to scale up your CX Program.

• Alerts, Notifications & Response Actions

  Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses.

• Segment Contacts & Trigger Actions

  Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.

FEEDBACK BUTTON REPORTS

Feedback-led Data-driven Decisions

Analyze both quantitative and qualitative data and develop data-driven strategies to improve customer experience.

• Get CX metrics Snapshots

  View your overall CES, CSAT and NPS and take data-driven actions.

• Survey Question-specific Insights

  View detailed survey responses and listen to your customers.. 

• Text Analytics

  Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.