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WEBSITE FEEDBACK WIDGET FOR QUICK SURVEYS
Get quick feedback from website visitors, SaaS clients & mobile app users without interrupting the user journey. Set custom feedback button triggers to instantly collect feedback at every touchpoint.
Sign up now for free and start taking customer feedback in minutes!
BUILD YOUR FEEDBACK BUTTON
30+ Question Types
Choose from a range of questions available including NPS, CES, CSAT, Likert Scale, Comments, Dropdown, and more.
Add or modify questions easily
Customize your questions as soon as someone clicks on the feedback button. You can add descriptions, images, videos and more.
Real-time Feedback Widget Preview
Preview your feedback button in real-time, as you build it with our WYSIWYG survey builder.
CUSTOMIZE FEEDBACK BUTTON DESIGNS
Let Feedback button show your Brand
Add your logo, colors, background images, and much more.
Ready-to-use Feedback widget designs
Choose from a range of widget themes or build and save your own design.
5000+ Survey Questions
Choose from our expert-designed feedback questions or create your own from scratch.
Feedback Button Placement
Use static or a floating feedback button as per your requirement!
FEEDBACK BUTTON USE CASES
Improve customer satisfaction by capturing CSAT feedback. Use emoticon-surveys, heart-rating, star-rating scales to increase your lower skipped surveys.
Check if website visitors found exactly what they were looking for. Improve your A/B testing efficiency using customer feedback and suggestions.
Change 'Give Feedback button' to a 'Lead generation' button on your product and conversion pages. Use it on a webinar/event page to get more attendees.
Measure and improve your customer loyalty by triggering NPS surveys via Feedback Button. Address detractors and ask promoters for online reviews.
Improve your conversions and revenue by investigating the reasons behind abandoned carts and make amends to your platform by improving the ease of completing the buyer's journey.
Use feedback button on side of page(s) after a successful transaction to analyze Customer Effort Score. Use open-ended questions in feedback widget to identify scope of improvements.
Equip feedback button during and after controlled tests to increase the efficiency of your SaaS tools. Get feedback for staging and even production environments.
Understand customer sentiment by conducting market research via polls, engage your customers with quizzes, run interactive loyalty programs, and much more with the feedback button.
CUSTOM SURVEY QUESTIONS FOR FEEDBACK WIDGET
Feedback Widget Descriptions
Create headings, descriptions, help text, options and descriptions so the respondents know exactly what the feedback is about.
Giving feedback doesn't have to be boring1
Add supporting images and/or videos on the feedback widget with Zonka Feedback.
Collect & Manage Contact Attributes
Collect as many contact information as you want!
or Just Keep it Simple...
Run anonymous surveys using Feedback Button. Users can just click on the widget and give their scores!
DYNAMIC FEEDBACK BUTTON & PERSONALIZATION
No need to make 200 different surveys for different customers. Just set the workflow once and automate your feedback collection.
Skip Logic
Take survey respondents to different sets of questions based on their responses.
Survey Redirects
Redirect respondents to a relevant webpage!
Answer Piping
Personalize your surveys by using the Name and other details from the past responses.
WEBSITE FEEDBACK BUTTON QUESTION TYPES
Choose from over 30+ fields in Feedback Button Survey Builder. Capture customer Information, measure CSAT, NPS and CES, get short and long suggestions using built-in data validations in all the fields.
MULTILINGUAL FEEDBACK BUTTON
30+ Languages and more coming soon...
Show survey questions and options in local languages.
Set a Default Language or Give Options
Let your survey respondents change survey language in the feedback widget.
Easy Language Editor
Make your website feedback widget multilingual by using survey builder.
We support RTL languages
Zonka Feedback's survey builder supports Right to Left (RTL) languages like Arabic and Urdu!
LANGUAGEs supported by Zonka Feedback
FEEDBACK AUTOMATION WITH SMART WORKFLOWS
Automate Feedback Notifications
Set conditional notifications for a specific team via email, SMS and/or Skype!
Automate Feedback Operations
Post survey completion, send an acknowledgment to the respondent via email or SMS or both.
Manage CX Team Tasks Automatically
Based on survey responses, automatically assign tasks to the customer success teams.
Use 4000+ Integrations for Automation
Use native integrations with Salesforce, Hubspot, Zendesk, Intercom, Google Sheet & more tools!
FEEDBACK BUTTON REPORTS
Use Zonka Feedback Survey Reports to analyze both quantitative and qualitative data and develop data-driven strategies to improve customer experience.
Get CX metrics Snapshots
View your overall CES, CSAT and NPS.
Survey Question-specific Insights
View detailed survey responses.
Monitor Individual Team Member's Performance
Monitor and track NPS, CSAT and CES score of each team member!
Centralized Response Inbox
Use relevant filters and auto/manual tags to view individual survey responses.
Global Brands
Countries
Surveys per month
Zonka Feedback is an omnichannel survey app enabling you to use CX metrics like Net Promoter Score (NPS Surveys), CES & CSAT to gather actionable feedback.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.
Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
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