Powerful Healthcare Survey Software

Empower your healthcare network to truly listen to patient voices with Zonka Feedback's secure, HIPAA-compliant platform. Effortlessly manage high volumes of patient feedback, deploy AI to understand needs, and act swiftly to enhance care quality and patient satisfaction.

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Clinics

Capture patient voices to refine appointment handling, personalize care, and improve overall clinic experience.

Hospitals

Collect feedback across wards and departments to enhance patient care pathways and optimize hospital services.

Medical Practices

Gather insights to adjust treatment plans, improve care quality, and foster long-term patient relationships.

Aged Homes

Listen to residents and families to deliver compassionate, individualized care that enhances quality of life.

Pharmacies

Leverage patient feedback to ensure accurate medication dispensing, personalized advice, and improved customer interactions.

Diagnostic Imaging Labs

Use patient feedback to improve scheduling, reduce wait times, and deliver a more comfortable imaging experience.

Mental Health Centers

Capture patient insights to refine therapeutic approaches, ensuring care is tailored and impactful.

Urgent Care Centers

Collect real-time patient feedback to enhance responsiveness, reduce wait times, and deliver swift, quality care.

Comprehensive Patient Feedback Tool

Collect Patient Feedback At Every Touchpoint

Effortlessly create and deploy patient feedback surveys across every touchpoint, department, and location in your entire network. Collect in-the-moment insights seamlessly—on-premise with kiosks, tablets, or iPads, or via email, in-app, and SMS—to improve care and elevate patient satisfaction.

AI Survey Builder & templates for every stage
Collect offline via Kiosk, Android, iPhone, and iPad surveys
Email surveys, QR code surveys, in-app surveys, SMS surveys

Closing Feedback Loop

Make the Patient Feel Valued with Closed Loop Processes

Enable your team to address every patient concern promptly and make them feel valued. Set up autoresponders or automatically route patient feedback to the right healthcare staff for instant resolution and timely follow-ups.

Centralized Patient Interactions
Patient Case Management
Automated Follow-ups

Location & Agent-based CX

Gather Location and Frontline Insights to Elevate Patient Care

Track patient feedback across various locations and departments as well as measure frontline teams’ performance with Zonka Feedback. Access detailed insights that help you identify trends, benchmark performance, and implement targeted improvements to consistently elevate care quality and patient satisfaction across your entire network.

Location-based Feedback Insights
Frontline Performance Tracking
Compare Performances with Leaderboards

AI Analytics

AI Themes & Sentiments

Advanced patient insights, now with AI! Categorize patient feedback based on themes and identify intent and urgency using sentiment analysis. Effortlessly prioritize improvements, tackle critical issues, and transform your patient experience to drive exceptional care.

Sentiment and Customer Emotions
Themes and Entities
Urgency and Intent-Based Routing
Automatic Tagging

Integrations

Connect and Manage Feedback with the Tools You Use

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

Sync CX Data: Automatically sync CX data with your systems.
Trigger Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
APIs and Webhooks: Build custom integrations and workflows.

Intercom

Send NPS Surveys to your prospects and customers inside Intercom Messenger, in Custom Bots, via Emails, and in Posts.

Zendesk

Embed NPS Surveys inside Zendesk emails, signature or trigger surveys after a ticket is updated, solved, or closed.

Freshdesk

Create Contact Lists in Zonka Feedback based on conditions and filters. Use these lists to send Email Surveys.

Help Scout

Measure Team Performance and Customer Loyalty by embedding NPS Surveys inside Help Scout conversations.

Integrations & APIs

Use Integrations and APIs to trigger NPS Surveys and measure Customer Loyalty at the right time.

WebHooks

Deliver real-time feedback alerts via Webhooks, enabling instant action and seamless integration into workflows.

Powerful Patient Feedback System

Everything You Need to Deliver Exceptional Patient Experience

Zonka Feedback offers a powerful patient feedback system to build and scale healthcare feedback programs. Collect and measure patient feedback, get real-time insights, and automate closing the feedback loop.

AI Survey Builder

Design surveys effortlessly with AI, pre-defined templates, and advanced customization, supporting multiple languages and comprehensive question types.

Multi-channel Feedback Collection

Collect feedback seamlessly across email, SMS, web widgets, in-app surveys, and offline modes, ensuring broad and consistent data capture.

NPS, CES, and CSAT Surveys

Measure loyalty, effort, and satisfaction with specialized survey tools, offering detailed insights into customer experience metrics.

AI-driven Platform

Create intelligent feedback programs through AI-driven survey creation, sentiment analysis, and AI insights. Automatically categorize feedback by themes and urgency, utilize AI translations, and generate summaries for data-driven decisions.

Workflow Designer

Automate feedback management with customizable workflows, ensuring timely follow-up actions and closing feedback loops efficiently.

Advanced Reporting

Create customizable, location-based, or agent-based reports filtered by CX metrics, questions, and attributes.

Collaborative Response Inbox

Centralize and manage all feedback responses, enabling team collaboration, issue tracking, and effective communication directly from the platform.

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

This product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs. Also met our compliance needs as an organization

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data.

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

See More Customer Stories

Trusted Security

Powerful Healthcare Survey Software

Clinics

Hospitals

Medical Practices

Aged Homes

Pharmacies

Diagnostic Imaging Labs

Mental Health Centers

Urgent Care Centers

Trusted by 1000+ Brands Globally

User Journey

Deliver Exceptional Care At Every Step in the Patient Journey

Comprehensive Patient Feedback Tool

Collect Patient Feedback At Every Touchpoint

CX Automation

Patient Experience Automation

Closing Feedback Loop

Make the Patient Feel Valued with Closed Loop Processes

Location & Agent-based CX

Gather Location and Frontline Insights to Elevate Patient Care

AI Analytics

AI Themes & Sentiments

HIPAA Compliant Surveys

Protect Patient Privacy with HIPAA-Compliant Feedback Tool

Integrations

Connect and Manage Feedback with the Tools You Use

Intercom

Zendesk

Freshdesk

Help Scout

Integrations & APIs

WebHooks

Enterprise Solutions

Ensure Enterprise CX Excellence

Data Security & Compliance

SSO and User Permission

Data Hosting & Localization

Enterprise-grade Services

Powerful Patient Feedback System

Everything You Need to Deliver Exceptional Patient Experience

AI Survey Builder

Multi-channel Feedback Collection

NPS, CES, and CSAT Surveys

AI-driven Platform

Workflow Designer

Advanced Reporting

Collaborative Response Inbox

Our Customers

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

Powering 2,000+ of the best customer experiences

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