Collect real-time feedback with Email Surveys

You can get started with Zonka Feedback Survey Software with a 7-day free trial. To know about the plans, you can explore out our pricing page. 

A good email survey software is equipped with features like easy integration, workflows, email scheduling, full email customization/personalization, real-time tracking, response alerts, detailed reporting and more.

Yes, you can customise your email surveys. You can change the subject, add logo, signature, use placeholders (name, company name etc.), and embed the first question to increase response rate.

Zonka Feedback allows you to distribute email surveys in a variety of ways -

1. Send email survey from the platform

2. Add survey in email in-signature

3. Download email templates and send from other platforms

4. Trigger via integrations (Zendesk, Intercom, Pipedrive, Freshdesk, etc)

5. Trigger via APIs

Zonka Feedback offers you advance reporting capabilities to easily view, track, and analyse your survey responses. Here are a few types of reporting features you get with our email survey software:

1. Snapshot Report - Overview report to get quick summary and analysis of the responses.

2. Response insights - Get insights and analysis of all survey responses and CX metrics (NPS, CES, and CSAT)

3. Location Insights - Analyse and compare performance and scores based on locations.

4. Team Performance Report - This allows you to get analysis and comparison of team member performance on each question and metrics.

5. Response Inbox - See all your feedback and survey responses in real-time with option to apply filters.

6. Trends Report - View and analyse how survey responses and metrics have changed over time.

7. Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured text data.

Yes, you can easily the track the email surveys and the status of responses. Once you have sent the survey, you can view the logs to track email deliveries, the open rate of the survey, response rate, and view date & time of when the email survey was answered or accessed.

Yes, you can white-label your surveys and choose the email you’d like to send. Usually, doing this while surveying customers is advisable as it helps your customers know who is sending the survey, thus better response rate.

Yes, you can use your existing Help Desks and CRMs to trigger email surveys. Zonka Feedback allows integrations with your existing tools. It also enables creation of custom integrations using APIs and Webhooks.

Yes, you can integrate Email Survey tool with CRMs, Help Desks, Marketing Tools, and more including HubSpot, Zendesk, Freshdesk, Make, HelpScout, Pipedrive, Mailchimp, Salesforce, WebEx, Slack, and more.

You can also integrate Email Survey tool with Zapier or Make as well as build your own custom integrations with APIs and Webhooks. Zonka Feedback helps in building integrations as well depending on your plan. 

The Email Survey Software is easy and quick to set up. Since everything is ready-to-go on the platform, you can be up and running in just a few minutes. Here are the steps you need to follow-

1. Create your survey

2. Compose your email

3. Add your email address

4. Create a subject

5. Add your logo

6. Add Recipients

7. Choose to send now or later

And you’re good to go. You can also toggle on/off the survey reminder as needed.

You can embed closed-ended questions and rating scales in your email surveys. Since you can embed the first question of your survey, you can choose to keep it relevant for your goal. Since we support partial response collection, it is advisable to keep your most important question as the first question, preferably, NPS, CES, CSAT, Yes/No, Button Questions, and so on.  

In order to get good survey response there are a few things you can take care of. For starters, you can white-label your surveys. Also, use a good subject line that catches the interest of the recipient. To make your email survey more personalised, add the contact name, your company logo, and also mention the time user will take to fill the form. To ensure that the customer fill the survey, you can embed the first question (important CX metric or other relevant question), turn on partial submissions and set up a survey reminders to ensure maximum submissions. 

You can send email surveys directly from the Zonka Feedback platform. Here are a few ways to do it - 

1. Integrations and API - You can easily integrate your CRM or Help Desk with the Zonka Feedback Email Survey Tool and trigger email surveys from within the platform. 

2. Email Templates - You can download the email templates and use them in your tools like marketing tools. 

3. In signature surveys - You can add surveys into your email in-signatures to collect feedback from your customers. 

4. Send surveys from platform - You can use Zonka Feedback to trigger email surveys. When sending from the platform, you can copy paste the list of contacts and email addresses or upload a CSV file or choose from a list in the platform.