EMAIL SURVEY SOFTWARE
Send Email Survey invitations, email signature surveys, embedded surveys and more to your customers. Boost your Survey Response Rate and get real-time customer feedback and actionable insights.
Sign up now for free and start taking customer feedback in minutes!
EMAIL SURVEY INVITATIONS
With the Email Survey Platform, trigger Email Surveys with Feedback Button, Link, or Embedded Questions. Insert Survey in your Email Signature or trigger via APIs and Integrations.
Share Email Survey Invitations with a Button in the email which opens the survey on the browser.
Add a Survey Link within your Email body for your email recipients to click, access the survey and share their feedback.
Embed your survey question directly in the Email and boost your survey response rate.
Add Survey Button, Link or Question as a part of your email signature to get feedback with every email.
Connect Zonka’s Email Survey Platform to tools you use like CRMs, Helpdesk, POS to trigger Email Surveys post an interaction, or event.
BUILD YOUR EMAIL SURVEYS
No-Code Email Survey Builder
With an easy-to-use Email Survey Editor, create your survey effortlessly.
Customize & White-Label
Change Subject, Email Sender, Add Logo, Signature, Survey Email text.
Personalize your Email Surveys
Use placeholders like Name, Company Name to personalize Email Surveys.
Embed Survey Question in Email
Add the first question of your survey within the email itself to increase Response Rate.
Real-time Survey Preview
Preview your Email Survey Invitation before sending it out.
SENDING EMAIL SURVEYS
Trigger Email Surveys from the Platform
Compose your Email Survey invitation and send your surveys directly from Zonka’s Email Survey Platform. Choose from inserting survey button or embedding the survey questions directly.
Schedule Email Surveys
Want to send Email Surveys at a specific date and time? Schedule your Email Surveys for your preferred time to trigger them automatically.
Email Signature Surveys
Add Survey button, link or question in the Signature itself. Ideal for customer support team, sales team, product consultants, support agents.
Send survey with every email
Add the survey question, button or link as a part of your Email Signature to get feedback for every email you send. Or simply use the survey link to insert as a part of your email body.
Download Email Survey Templates
Download the Email Survey Template and use it in your preferred platform like Outlook, Mailchimp, ActiveCampaign, HubSpot or any other to send email surveys.
Choose from different ways of uploading and adding your contacts for sending email surveys.
Add Contacts Individually
Enter Contact name and email address individually within the platform directly.
Add Contacts in Bulk with CSV
Upload a CSV with your contact information to trigger surveys to bulk.
Upload Contacts with Pre-Filled Information
Add pre-filled data to your CSV to pass hidden information and enrich your reports.
Choose from Contact Lists
Create standard or dynamic contact lists and choose any list while trigger Email Surveys.
PRE-FILL, VARIABLES & PERSONALIZATION
Use Placeholders to personalize
Using placeholders, add personalized information to your email survey invitation like contact name, agent name, product purchased or similar.
Send Additional Hidden Data in Email Surveys
Upload Contacts with Pre-Filled Information with your Email Surveys. Display this information as pre-fill in your survey or just pass it for reporting and analytics.
TRACKING EMAIL SURVEYS
Once you’ve sent Email surveys, you can view logs to track email deliveries, email survey open rate, email survey response rate and more using Email Survey software.
NPS SURVEY REPORTS
Get insightful NPS Survey Reports instantly to calculate, analyze your NPS performance and take data-driven business decisions.
This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.
Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Have multiple locations? Analyze and compare their performance and scores.
With this get analysis and comparison of team member performance on each question and metrics.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.
See your feedbacks and survey responses in real-time with the Net Promoter Score in your Response Inbox. Easily filter by Promoters, Detractors, Passives directly from the Inbox. Filter your Responses, add Tags to identify themes, search by Name, Comments and more.
View feedback and responses in real-time in a Collaborative Response Inbox.
Use filters to view specific responses by using date, question and other filters.
View NPS Segments
View Detractors, Passives and Promoters at a glance in the Response Inbox.
Add Tags to responses. Flag them or mark them as urgent.
Add Tasks & Actions
Create tasks for team, take action and close the feedback loop.
See Contacts with Responses & Attributes. Track Contact Activity.
Connect to tools with ready-to-use integrations. Easily integrate Zonka Feedback using APIs and Webhooks.
Sync NPS Score
Sync your Net Promoter Score to apps and tools. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers
Trigger automatic NPS Surveys and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Use Native Integrations with tools like Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own integrations and workflows using Zonka APIs & Webhooks.
WAYS TO SEND EMAIL SURVEYS
Easy to use
Email surveys are very easy to set up and use with a simple survey link sent to your customers email address.
With Email surveys, you can reach your audiences and customers in any part of the world.
Email surveys can be delivered in real-time to customers to get their feedback in the moment.
Personalised Email Surveys
Email survey messages can be personalised with customer name.
Mobile Responsive Surveys
The surveys are fully responsive and look great on mobile devices.
Send manually, in bulk or via APIs
You can send email surveys manually, via CSV upload, in bulk or via APIs.
You can get started with Zonka Feedback Survey Software with a 7-day free trial. To know about the plans, you can explore out our pricing page.
A good email survey software is equipped with features like easy integration, workflows, email scheduling, full email customization/personalization, real-time tracking, response alerts, detailed reporting and more.
Yes, you can customise your email surveys. You can change the subject, add logo, signature, use placeholders (name, company name etc.), and embed the first question to increase response rate.
Zonka Feedback allows you to distribute email surveys in a variety of ways -
Send email survey from the platform
Add survey in email in-signature
Download email templates and send from other platforms
Trigger via integrations (Zendesk, Intercom, Pipedrive, Freshdesk, etc)
Trigger via APIs
Zonka Feedback offers you advance reporting capabilities to easily view, track, and analyse your survey responses. Here are a few types of reporting features you get with our email survey software:
Snapshot Report - Overview report to get quick summary and analysis of the responses.
Response insights - Get insights and analysis of all survey responses and CX metrics (NPS, CES, and CSAT)
Location Insights - Analyse and compare performance and scores based on locations.
Team Performance Report - This allows you to get analysis and comparison of team member performance on each question and metrics.
Response Inbox - See all your feedback and survey responses in real-time with option to apply filters.
Trends Report - View and analyse how survey responses and metrics have changed over time.
Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured text data.
Yes, you can easily the track the email surveys and the status of responses. Once you have sent the survey, you can view the logs to track email deliveries, the open rate of the survey, response rate, and view date & time of when the email survey was answered or accessed.
Yes, you can white-label your surveys and choose the email you’d like to send. Usually, doing this while surveying customers is advisable as it helps your customers know who is sending the survey, thus better response rate.
Yes, you can use your existing Help Desks and CRMs to trigger email surveys. Zonka Feedback allows integrations with your existing tools. It also enables creation of custom integrations using APIs and Webhooks.
Yes, you can integrate Email Survey tool with CRMs, Help Desks, Marketing Tools, and more including HubSpot, Zendesk, Freshdesk, Make, HelpScout, Pipedrive, Mailchimp, Salesforce, WebEx, Slack, and more.
You can also integrate Email Survey tool with Zapier or Make as well as build your own custom integrations with APIs and Webhooks. Zonka Feedback helps in building integrations as well depending on your plan.
The Email Survey Software is easy and quick to set up. Since everything is ready-to-go on the platform, you can be up and running in just a few minutes. Here are the steps you need to follow-
Create your survey
Compose your email
Add your email address
Create a subject
Add your logo
Choose to send now or later
And you’re good to go. You can also toggle on/off the survey reminder as needed.
You can embed closed-ended questions and rating scales in your email surveys. Since you can embed the first question of your survey, you can choose to keep it relevant for your goal. Since we support partial response collection, it is advisable to keep your most important question as the first question, preferably, NPS, CES, CSAT, Yes/No, Button Questions, and so on.
In order to get good survey response there are a few things you can take care of. For starters, you can white-label your surveys. Also, use a good subject line that catches the interest of the recipient. To make your email survey more personalised, add the contact name, your company logo, and also mention the time user will take to fill the form. To ensure that the customer fill the survey, you can embed the first question (important CX metric or other relevant question), turn on partial submissions and set up a survey reminders to ensure maximum submissions.
You can send email surveys directly from the Zonka Feedback platform. Here are a few ways to do it -
Integrations and API - You can easily integrate your CRM or Help Desk with the Zonka Feedback Email Survey Tool and trigger email surveys from within the platform.
Email Templates - You can download the email templates and use them in your tools like marketing tools.
In signature surveys - You can add surveys into your email in-signatures to collect feedback from your customers.
Send surveys from platform - You can use Zonka Feedback to trigger email surveys. When sending from the platform, you can copy paste the list of contacts and email addresses or upload a CSV file or choose from a list in the platform.
Surveys per month