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EMAIL SURVEY SOFTWARE
Send Email Survey invitations, email signature surveys, embedded surveys and more to your customers. Boost your Survey Response Rate and get real-time customer feedback and actionable insights.
Sign up now for free and start taking customer feedback in minutes!
EMAIL SURVEY INVITATIONS
With the Email Survey Platform, trigger Email Surveys with Feedback Button, Link, or Embedded Questions. Insert Survey in your Email Signature or trigger via APIs and Integrations.
Share Email Survey Invitations with a Button in the email which opens the survey on the browser.
Add a Survey Link within your Email body for your email recipients to click, access the survey and share their feedback.
Embed your survey question directly in the Email and boost your survey response rate.
Add Survey Button, Link or Question as a part of your email signature to get feedback with every email.
Connect Zonka’s Email Survey Platform to tools you use like CRMs, Helpdesk, POS to trigger Email Surveys post an interaction, or event.
BUILD YOUR EMAIL SURVEYS
No-Code Email Survey Builder
With an easy-to-use Email Survey Editor, create your survey effortlessly.
Customize & White-Label
Change Subject, Email Sender, Add Logo, Signature, Survey Email text.
Personalize your Email Surveys
Use placeholders like Name, Company Name to personalize Email Surveys.
Embed Survey Question in Email
Add the first question of your survey within the email itself to increase Response Rate.
Real-time Survey Preview
Preview your Email Survey Invitation before sending it out.
SENDING EMAIL SURVEYS
Trigger Email Surveys from the Platform
Compose your Email Survey invitation and send your surveys directly from Zonka’s Email Survey Platform. Choose from inserting survey button or embedding the survey questions directly.
Schedule Email Surveys
Want to send Email Surveys at a specific date and time? Schedule your Email Surveys for your preferred time to trigger them automatically.
Email Signature Surveys
Add Survey button, link or question in the Signature itself. Ideal for customer support team, sales team, product consultants, support agents.
Send survey with every email
Add the survey question, button or link as a part of your Email Signature to get feedback for every email you send. Or simply use the survey link to insert as a part of your email body.
Download Email Survey Templates
Download the Email Survey Template and use it in your preferred platform like Outlook, Mailchimp, ActiveCampaign, HubSpot or any other to send email surveys.
ADDING CONTACTS
Choose from different ways of uploading and adding your contacts for sending email surveys.
Add Contacts Individually
Enter Contact name and email address individually within the platform directly.
Add Contacts in Bulk with CSV
Upload a CSV with your contact information to trigger surveys to bulk.
Upload Contacts with Pre-Filled Information
Add pre-filled data to your CSV to pass hidden information and enrich your reports.
Choose from Contact Lists
Create standard or dynamic contact lists and choose any list while trigger Email Surveys.
PRE-FILL, VARIABLES & PERSONALIZATION
Use Placeholders to personalize
Using placeholders, add personalized information to your email survey invitation like contact name, agent name, product purchased or similar.
Send Additional Hidden Data in Email Surveys
Upload Contacts with Pre-Filled Information with your Email Surveys. Display this information as pre-fill in your survey or just pass it for reporting and analytics.
TRACKING EMAIL SURVEYS
Once you’ve sent Email surveys, you can view logs to track email deliveries, email survey open rate, email survey response rate and more using Email Survey software.
NPS SURVEY REPORTS
Get insightful NPS Survey Reports instantly to calculate, analyze your NPS performance and take data-driven business decisions.
This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.
Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Have multiple locations? Analyze and compare their performance and scores.
With this get analysis and comparison of team member performance on each question and metrics.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.
RESPONSE INBOX
See your feedbacks and survey responses in real-time with the Net Promoter Score in your Response Inbox. Easily filter by Promoters, Detractors, Passives directly from the Inbox. Filter your Responses, add Tags to identify themes, search by Name, Comments and more.
Response Inbox
View feedback and responses in real-time in a Collaborative Response Inbox.
Filter Responses
Use filters to view specific responses by using date, question and other filters.
View NPS Segments
View Detractors, Passives and Promoters at a glance in the Response Inbox.
Tag Responses
Add Tags to responses. Flag them or mark them as urgent.
Add Tasks & Actions
Create tasks for team, take action and close the feedback loop.
Manage Contacts
See Contacts with Responses & Attributes. Track Contact Activity.
INTEGRATIONS
Connect to tools with ready-to-use integrations. Easily integrate Zonka Feedback using APIs and Webhooks.
Sync NPS Score
Sync your Net Promoter Score to apps and tools. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers
Trigger automatic NPS Surveys and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Deep Integrations
Use Native Integrations with tools like Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own integrations and workflows using Zonka APIs & Webhooks.
WAYS TO SEND EMAIL SURVEYS
Easy to use
Email surveys are very easy to set up and use with a simple survey link sent to your customers email address.
Reach globally
With Email surveys, you can reach your audiences and customers in any part of the world.
Real-time
Email surveys can be delivered in real-time to customers to get their feedback in the moment.
Personalised Email Surveys
Email survey messages can be personalised with customer name.
Mobile Responsive Surveys
The surveys are fully responsive and look great on mobile devices.
Send manually, in bulk or via APIs
You can send email surveys manually, via CSV upload, in bulk or via APIs.
Global Brands
Countries
Surveys per month
Zonka Feedback is an omnichannel survey app enabling you to use CX metrics like Net Promoter Score (NPS Surveys), CES & CSAT to gather actionable feedback.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.
Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
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