Emails are one of the best ways to reach your audience and have a great response rate. Keeping that in mind, using an Email Survey Software can be really beneficial for you to get real-time feedback from your customers.
Here's what you can do with Zonka Feedback's Email Survey App.
Choose from expert survey templates or design your feedback form from scratch in a WYSIWYG survey builder.
Customize your email message before sending the emails survey to customers. Tell them about the purpose of your survey while sending to the customers.
Once you’ve sent Email surveys, you can view logs to track email deliveries, email survey open rate, email survey response rate and more using Email Survey software.
All responses and feedbacks captured through Zonka are in real-time viewable in the Response Inbox. Here you can view and analyze each feedback and collaborate with team members to take action and resolve issues.
Set up instant email and SMS alerts for feedback responses and negative feedback, received via email surveys, to be notified in real-time and take action immediately to address customer issues and concerns.
With Zonka’s real-time reporting, you can monitor every feedback and get an in-depth analysis of all responses. Take action on customer feedback to swiftly resolve issues and improve customer experience.
Zonka Feedback is easily integratable with some very popular platforms and applications like Zapier, Twilio, Plivo and more. With powerful integrations, custom APIs and Webhooks available, you can do feedback management on steroids with Zonka Feedback.
Leroy Merlin Russia sends SMS surveys to customer post their shopping across
Wagpet uses SMS Surveys to take feedback in their organization.
With SMS Surveys, Zappfresh is able to get real-time customer feedback post online purchase.
Send email survey invitations to customers to get their feedback about their experience, your service and more.
Emails surveys are a great way to take employee feedback where employees could share their feedback at ease.
Take feedback from patients using email surveys post their appointment and post discharge to know about their experience.
Send Email surveys to customers post their purchase in your store or through online store to get their real-time feedback about the shopping experience.
Once your passengers land, automate and send them an email survey invitation to give feedback about their flight experience.
Do market research through email surveys by sending survey invitations via emails to target audiences.
Send quick opt-in forms to your target audiences via Email survey app. With embedded email surveys, your audience could opt-in right within the email itself!
Send NPS Email Surveys to understand loyalty of your target audiences – customers, employees, patients, students or passengers using an Email survey software. You can also embed NPS question in the email message.
The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.
There are many different types of Email Surveys that you can send to your Customers to gauge their feedback, to collect information and to measure customer satisfaction and loyalty.
Some very popular types of Email Surveys are:
Any Survey can be sent as an Email Survey.
With Zonka Feedback Email Survey Software, you can send any survey and feedback form in the Email. You can create Surveys to measure Customer Loyalty (NPS Surveys), Customer Satisfaction (CSAT Surveys) and Customer's perceived effort (CES Surveys). You can also create and send Email Surveys to capture information, collect data and more.
In terms of how your Email Surveys will look and function, there are two types of Email Surveys you can send from Zonka Feedback Email Survey Software:
The number of Email Surveys you can send in a month are based on your Email Software subscription plan. It can range anywhere starting from 1,000 Email Survey sends per month. Once you choose a plan, you can always upgrade as your requirements grow.
Yes, including the Survey within the Email body itself is known as Embedded Email Survey. With Embedded Email Surveys, the first question of your Survey gets added to the Email body. When customers receive the email, they can see the question and click to answer it within the email. Once clicked, they are redirected to the rest of the survey or the Thank You screen on the device browser.
Yes, you can white-label your Email Surveys with Zonka Feedback Email Survey Software. You can white-label the following:
Zonka Feedback enables you to view a complete log of all the emails you have sent. Every Email Survey with Zonka Feedback is sent with a unique Survey Link including a tracking code. This code enables you to track all the activities of your send Email Survey.
To view Email Surveys, you can:
The Email Surveys show you a timestamp and details of all the activities related to the Email Surveys. You will get to view the email address to which the survey is sent, the date and time of sending the email, the date and time of opening the email as well as the survey link, and the date and time at which the respondent has submitted the survey.
In Email Logs, you can also see the percentage of people who received the email survey, who opened the email, who opened the survey and who responded to the survey.