right_arrow_blueIntroducing User Segmentation — Deliver surveys and feedback forms with precise targeting using powerful User Segments. Learn more

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Collect real-time feedback with Email Surveys

Send Email Survey invitations, email signature surveys, embedded surveys and more to your customers. Boost your Survey Response Rate and get real-time customer feedback and actionable insights.

Sign up now for free and start taking customer feedback in minutes!

  • Zonka Feedback G2 High Performer 2023
  • Zonka Feedback Best Est. ROI 2023
  • Zonka Feedback G2 High Performer Mid-Market 2023
  • Zonka Feedback Capterra Shortlist 2023
Email Survey - Mixed NPS-CES-CSAT
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Types of Email Survey Invitations

With the Email Survey Platform, trigger Email Surveys with Feedback Button, Link, or Embedded Questions. Insert Survey in your Email Signature or trigger via APIs and Integrations. 

mail-new Email Button Surveys

Share Email Survey Invitations with a Button in the email which opens the survey on the browser.

link Email Link Surveys

Add a Survey Link within your Email body for your email recipients to click, access the survey and share their feedback.

star-new Embedded Email Surveys

Embed your survey question directly in the Email and boost your survey response rate.

user Email Signature Surveys

Add Survey Button, Link or Question as a part of your email signature to get feedback with every email.

link-2 Email Surveys via Integrations

Connect Zonka’s Email Survey Platform to tools you use like CRMs, Helpdesk, POS to trigger Email Surveys post an interaction, or event.

snapshot_new trends_new text location_insight_new location_insight_new


Create Email Surveys in minutes

  • edit-newNo-Code Email Survey Builder

    With an easy-to-use Email Survey Editor, create your survey effortlessly.

  • edit-3Customize & White-Label

    Change Subject, Email Sender, Add Logo, Signature, Survey Email text.

  • user Personalize your Email Surveys

    Use placeholders like Name, Company Name to personalize Email Surveys. 

  • star-new Embed Survey Question in Email

    Add the first question of your survey within the email itself to increase Response Rate.

  • monitor-new Real-time Survey Preview

    Preview your Email Survey Invitation before sending it out.


Choose from different ways of sending your Email Surveys


Trigger Email Surveys from the Platform

Compose your Email Survey invitation and send your surveys directly from Zonka’s Email Survey Platform. Choose from inserting survey button or embedding the survey questions directly. 


Schedule Email Surveys

Want to send Email Surveys at a specific date and time? Schedule your Email Surveys for your preferred time to trigger them automatically. 


Email Signature Surveys 

Add Survey button, link or question in the Signature itself. Ideal for customer support team, sales team, product consultants, support agents. 


Send survey with every email

Add the survey question, button or link as a part of your Email Signature to get feedback for every email you send. Or simply use the survey link to insert as a part of your email body. 


Download Email Survey Templates

Download the Email Survey Template and use it in your preferred platform like Outlook, Mailchimp, ActiveCampaign, HubSpot or any other to send email surveys. 


Different ways to add your Contacts 

Choose from different ways of uploading and adding your contacts for sending email surveys.

  • userAdd Contacts Individually

    Enter Contact name and email address individually within the platform directly.

  • usersAdd Contacts in Bulk with CSV 

    Upload a CSV with your contact information to trigger surveys to bulk.

  • upload Upload Contacts with Pre-Filled Information 

    Add pre-filled data to your CSV to pass hidden information and enrich your reports.

  • list Choose from Contact Lists

    Create standard or dynamic contact lists and choose any list while trigger Email Surveys.

Adding Contacts + Scheduling Email Surveyus


Personalize and send pre-filled data with Email Surveys

  • codeUse Placeholders to personalize

    Using placeholders, add personalized information to your email survey invitation like contact name, agent name, product purchased or similar. 

  • sendSend Additional Hidden Data in Email Surveys

    Upload Contacts with Pre-Filled Information with your Email Surveys. Display this information as pre-fill in your survey or just pass it for reporting and analytics. 


With the Email Feedback Tool, track everything

Once you’ve sent Email surveys, you can view logs to track email deliveries, email survey open rate, email survey response rate and more using Email Survey software.

  • View logs of Email Survey deliveries
  • View date and time of when Email Survey was accessed and answered
  • Track Survey Open Rate and Survey Response Rate


View, Track & Analyze your NPS Scores

Get insightful NPS Survey Reports instantly to calculate, analyze your NPS performance and take data-driven business decisions.

Snapshot Report Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

Response Insights Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

Location Insights Location Insights

Have multiple locations? Analyze and compare their performance and scores.

Team Performance Report Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

Response Inbox Response Inbox

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

Trends Report Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

Text Analytics Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

snapshot_report response_insight location_insight team_performance_report response_inbox trends_report text_analytics


View & Track Real-time Responses

See your feedbacks and survey responses in real-time with the Net Promoter Score in your Response Inbox. Easily filter by Promoters, Detractors, Passives directly from the Inbox. Filter your Responses, add Tags to identify themes, search by Name, Comments and more.


Response Inbox Response Inbox

View feedback and responses in real-time in a Collaborative Response Inbox.

Filter ResponsesFilter Responses

Use filters to view specific responses by using date, question and other filters.

View NPS SegmentsView NPS Segments

View Detractors, Passives and Promoters at a glance in the Response Inbox.

Tag Responses Tag Responses

Add Tags to responses. Flag them or mark them as urgent.

Add Tasks & Actions Add Tasks & Actions

Create tasks for team, take action and close the feedback loop.

Manage Contacts Manage Contacts

See Contacts with Responses & Attributes. Track Contact Activity.


Enable workflows by connecting to tools you love

Connect to tools with ready-to-use integrations. Easily integrate Zonka Feedback using APIs and Webhooks.

  • refresh-cw-newSync NPS Score 

    Sync your Net Promoter Score to apps and tools. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.

  • mail-newAutomatic Email Triggers 

    Trigger automatic NPS Surveys and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.

  • share-2-newDeep Integrations

    Use Native Integrations with tools like Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own integrations and workflows using Zonka APIs & Webhooks.

Know more about Integrations 
    • zendesk
    • intercom
    • hubspot
    • salesforce
    • webex
    • slack
    • active_campaign
    • front
    • helpscout
    • pipedrive
    • airtable
    • mailchimp
    • google_sheets
    • freshdesk
    • zapier
    • webhooks


Benefits of using Email Surveys


Easy to use

Email surveys are very easy to set up and use with a simple survey link sent to your customers email address.


Reach globally

With Email surveys, you can reach your audiences and customers in any part of the world.



Email surveys can be delivered in real-time to customers to get their feedback in the moment.


Personalised Email Surveys

Email survey messages can be personalised with customer name.


Mobile Responsive Surveys

The surveys are fully responsive and look great on mobile devices.


Send manually, in bulk or via APIs

You can send email surveys manually, via CSV upload, in bulk or via APIs.

Frequently Asked Questions (FAQs)

How much does the Zonka Feedback Email Survey Software cost?

You can get started with Zonka Feedback Survey Software with a 7-day free trial. To know about the plans, you can explore out our pricing page. 

What are the popular Email Survey Software features?

A good email survey software is equipped with features like easy integration, workflows, email scheduling, full email customization/personalization, real-time tracking, response alerts, detailed reporting and more.

Can I customize my Email Surveys?

Yes, you can customise your email surveys. You can change the subject, add logo, signature, use placeholders (name, company name etc.), and embed the first question to increase response rate.

What type of Email Surveys can I send using the Zonka Feedback platform?

Zonka Feedback allows you to distribute email surveys in a variety of ways -

  1. Send email survey from the platform

  2. Add survey in email in-signature

  3. Download email templates and send from other platforms

  4. Trigger via integrations (Zendesk, Intercom, Pipedrive, Freshdesk, etc)

  5. Trigger via APIs

What reporting capabilities do I have with the Email Surveys?

Zonka Feedback offers you advance reporting capabilities to easily view, track, and analyse your survey responses. Here are a few types of reporting features you get with our email survey software:

  1. Snapshot Report - Overview report to get quick summary and analysis of the responses.

  2. Response insights - Get insights and analysis of all survey responses and CX metrics (NPS, CES, and CSAT)

  3. Location Insights - Analyse and compare performance and scores based on locations.

  4. Team Performance Report - This allows you to get analysis and comparison of team member performance on each question and metrics.

  5. Response Inbox - See all your feedback and survey responses in real-time with option to apply filters.

  6. Trends Report - View and analyse how survey responses and metrics have changed over time.

  7. Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured text data.

Are the Email Surveys trackable

Yes, you can easily the track the email surveys and the status of responses. Once you have sent the survey, you can view the logs to track email deliveries, the open rate of the survey, response rate, and view date & time of when the email survey was answered or accessed.

Can I send white-labelled Email Surveys with Zonka Feedback?

Yes, you can white-label your surveys and choose the email you’d like to send. Usually, doing this while surveying customers is advisable as it helps your customers know who is sending the survey, thus better response rate.

Can I use my existing helpdesks and CRMs to trigger Email Surveys?

Yes, you can use your existing Help Desks and CRMs to trigger email surveys. Zonka Feedback allows integrations with your existing tools. It also enables creation of custom integrations using APIs and Webhooks.

What type of tools can I integrate to trigger Email Surveys?

Yes, you can integrate Email Survey tool with CRMs, Help Desks, Marketing Tools, and more including HubSpot, Zendesk, Freshdesk, Make, HelpScout, Pipedrive, Mailchimp, Salesforce, WebEx, Slack, and more.

You can also integrate Email Survey tool with Zapier or Make as well as build your own custom integrations with APIs and Webhooks. Zonka Feedback helps in building integrations as well depending on your plan. 

How much time does it take to set up the Email Survey Software?

The Email Survey Software is easy and quick to set up. Since everything is ready-to-go on the platform, you can be up and running in just a few minutes. Here are the steps you need to follow-

  1. Create your survey

  2. Compose your email

  3. Add your email address

  4. Create a subject

  5. Add your logo

  6. Add Recipients

  7. Choose to send now or later

And you’re good to go. You can also toggle on/off the survey reminder as needed.

What type of questions can be embedded in Email?

You can embed closed-ended questions and rating scales in your email surveys. Since you can embed the first question of your survey, you can choose to keep it relevant for your goal. Since we support partial response collection, it is advisable to keep your most important question as the first question, preferably, NPS, CES, CSAT, Yes/No, Button Questions, and so on.  

How do I ensure good response rates with Email Surveys?

In order to get good survey response there are a few things you can take care of. For starters, you can white-label your surveys. Also, use a good subject line that catches the interest of the recipient. To make your email survey more personalised, add the contact name, your company logo, and also mention the time user will take to fill the form. To ensure that the customer fill the survey, you can embed the first question (important CX metric or other relevant question), turn on partial submissions and set up a survey reminders to ensure maximum submissions. 

How can I send Email Surveys using Zonka Feedback?

You can send email surveys directly from the Zonka Feedback platform. Here are a few ways to do it - 

  1. Integrations and API - You can easily integrate your CRM or Help Desk with the Zonka Feedback Email Survey Tool and trigger email surveys from within the platform. 

  2. Email Templates - You can download the email templates and use them in your tools like marketing tools. 

  3. In signature surveys - You can add surveys into your email in-signatures to collect feedback from your customers. 

  4. Send surveys from platform - You can use Zonka Feedback to trigger email surveys. When sending from the platform, you can copy paste the list of contacts and email addresses or upload a CSV file or choose from a list in the platform. 

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