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Top Email Survey Software to get real-time feedback 

Send email survey invitations to customers on-the-go and get customer feedback instantly! Customize your email surveys, send embedded question in email surveys and lots more with Zonka Feedback’s Email Survey Tool. Send Email surveys in bulk via CSV, bulk import or connect to your systems via APIs and Webhooks.

Why are Email Survey Tools crucial for your  business?

Emails are one of the best ways to reach your audience and have a great response rate. Keeping that in mind, using an Email Survey Software can be really beneficial for you to get real-time feedback from your customers. 

Here's what you can do with Zonka Feedback's Email Survey App. 

  • Customize your Email survey message
  • Send embedded email surveys with first survey question in email
  • Integrate with your systems
  • Send Email Surveys manually, or via APIs
  • Send bulk Email surveys simultaneously
  • Mobile-responsive email surveys
  • Get feedback instantly
  • Track Email Surveys, deliveries and responses
Survey Builder

Create your email feedback form using Zonka’s Survey Builder

Choose from expert survey templates or design your feedback form from scratch in a WYSIWYG survey builder.

  • Fully customize your feedback forms
  • Choose from 30+ questions
  • Whitelabel your surveys
  • Create survey in multiple languages
  • Add logic to your survey questions
  • Measure industry metrics like NPS, CSAT & CES
Customize Email Survey

Customize your Email Survey Message

Customize your email message before sending the emails survey to customers. Tell them about the purpose of your survey while sending to the customers.

Top Ways to use Email Survey Software to get Feedback


Send Email Surveys manually

Add multiple customer names and email addresses to send email surveys manually to get feedback through Zonka Feedback’s Email Survey software.


Pre-populate data

Already have a lot of details about the customers? Pre-populate them in the email survey so the customers dont have to fill them up and you have all data when you view reports.


Upload bulk contacts

Looking to send email surveys to lots of customers together? Upload CSV to send email surveys to bulk contacts at Zonka Feedback.

Feedback APIs

Automate your Email surveys with APIs

Send Email surveys based on different triggers like post purchase, post delivery, post flight and similar by integrating Zonka Feedback to your system via APIs and Webhooks.


Track Emails sent with Email Feedback Tool

Once you’ve sent Email surveys, you can view logs to track email deliveries, email survey open rate, email survey response rate and more using Email Survey software.

  • View logs of Email deliveries
  • See survey open and survey response rate
Global Response Inbox

Get feedback in real-time

All responses and feedbacks captured through Zonka are in real-time viewable in the Response Inbox. Here you can view and analyze each feedback and collaborate with team members to take action and resolve issues.

  • Monitor every response
  • Filter your feedbacks
  • Tag feedbacks
  • Mark feedbacks as urgent
  • Flag feedbacks
  • Add tasks for other team members
  • Send emails to customers
  • Add notes for feedbacks

Set up instant feedback alerts and notifications

Set up instant email and SMS alerts for feedback responses and negative feedback, received via email surveys, to be notified in real-time and take action immediately to address customer issues and concerns.

  • Alerts for negative and new feedbacks
  • Instant Email & SMS Alerts
  • Alert multiple people together
  • Take immediate corrective action
Feedback Trends Reports

Feedback Reports & Detailed Analysis

With Zonka’s real-time reporting, you can monitor every feedback and get an in-depth analysis of all responses. Take action on customer feedback to swiftly resolve issues and improve customer experience.

  • Real-time reports
  • Drill-down reports
  • NPS, CSAT and CES reports
  • Word Analysis
  • Advanced Reporting Filters
  • Comparison Reports
  • Customize, Save & Schedule Reports

Integrate Zonka Feedback with other applications easily

Zonka Feedback is easily integratable with some very popular platforms and applications like Zapier, Twilio, Plivo and more. With powerful integrations, custom APIs and Webhooks available, you can do feedback management on steroids with Zonka Feedback.

Know more about Survey Integrations, APIs & Webhooks and Zapier Integration

Zonka Feedback APIs & Integrations Zonka Feedback Webhooks Zonka Feedback & Zapier Integration Zonka Feedback & Twilio Integration Zonka Feedback & Plivo Integration Zonka Feedback & MailChimp Integration

Benefits of Email Survey Software

Easy and Quick

Easy to use

Email surveys are very easy to set up and use with a simple survey link sent to your customers email address.


Reach globally

With Email surveys, you can reach your audiences and customers in any part of the world.



Email surveys can be delivered in real-time to customers to get their feedback in the moment.

Responsive Feedback Form

Personalised Email Surveys

Email survey messages can be personalised with customer name.


Mobile Responsive Surveys

The surveys are fully responsive and look great on mobile devices.

Feedback APIs

Send manually, in bulk or via APIs

You can send email surveys manually, via CSV upload, in bulk or via APIs.

Zonka Feedback is a trusted Email Survey App for companies globally


Leroy Merlin Russia sends SMS surveys to customer post their shopping across


Wagpet uses SMS Surveys to take feedback in their organization.


With SMS Surveys, Zappfresh is able to get real-time customer feedback post online purchase.

Uses of Email Feedback Tool

Customer Feedback

Send email survey invitations to customers to get their feedback about their experience, your service and more.

Employee Feedback

Emails surveys are a great way to take employee feedback where employees could share their feedback at ease.

Patient Feedback

Take feedback from patients using email surveys post their appointment and post discharge to know about their experience.

Post Purchase Email Feedback

Send Email surveys to customers post their purchase in your store or through online store to get their real-time feedback about the shopping experience.

Post Flight Passenger Feedback

Once your passengers land, automate and send them an email survey invitation to give feedback about their flight experience.

Market Research through Email surveys

Do market research through email surveys by sending survey invitations via emails to target audiences.

Opt in Email forms

Send quick opt-in forms to your target audiences via Email survey app. With embedded email surveys, your audience could opt-in right within the email itself!

NPS Email Surveys

Send NPS Email Surveys to understand loyalty of your target audiences – customers, employees, patients, students or passengers using an Email survey software. You can also embed NPS question in the email message.

Something Powerful

Tell The Reader More

The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.


  • Bullets are great
  • For spelling out benefits and
  • Turning visitors into leads.


Global Brands



1 Million

Surveys per month