Introducing Zonka 2.0 - Innovative & Easiest CX Management & Analytics Platform. Read all about it. ➝

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Easiest Survey Software with
amazing Analytics — in real-time

Everything you need to survey your customers and employees, get powerful survey insights, and close the feedback loop to create delightful experiences.

Trusted Survey Software for business globally

Survey your customers, wherever they are

Ask the right questions, at the right time, using the touchpoint where your customers are.

Built for Scale

Enterprise-Ready Survey Software

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White-Labeled Surveys

Customize your surveys to reflect your brand identity. Add company logo, colors, and branding to surveys. 

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Custom Survey Domain

White-label your survey domain and host your surveys from your company domain to represent your brand throughout. 

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Custom Survey Emails & Domain

Share Email Surveys from your Company's Email and Domain. Customize your Email surveys with company logo and message.

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Insightful Analytics

Access real-time, detailed Feedback and Survey Analytics with detailed breakdown, Trends, Text Analytics, & more. 

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Drill Down Reports

Dig deep into reports and analytics with drill-down reports. Access the survey responses from within reports. 

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Scheduled Reports

Automate and schedule reports to reach your inbox at configured day and frequency and stay up to date with the analytics. 

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Multiple Users 

Bring in your team to together manage feedback and surveys and give them access based on user roles. 

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Multiple Locations

Add all your business locations to manage feedback together. View insightful location-based and comparative reports. 

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Transactional Surveys with APIs & Webhooks 

With ready-to-use APIs and Webhooks, trigger surveys after customer interactions. 

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Ready-to-use Integrations

With ready-to-use integrations and easy to set up APIs, connect Zonka Feedback with the tools you already use to run powerful workflows. 

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Dedicated Success Manager

Get a Dedicated Success Manager to help you set up surveys, manage account and everything else — via phone, email, and WhatsApp too. 

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Data Security

Collect data security with SSL. Zonka Feedback is GDPR-compliant. With Zonka Feedback, your feedback data is encrypted and securely stored.  

Customize your Surveys

Survey Builder - NPS
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Branding & Themes

Change logo, background and colors. Pick themes for the forms.

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30+ Question Types & Emoticons

Pick from rating scales, emoticons, drop downs, comment boxes & more!

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Professional Templates

40+ ready-to-use templates for all industries, metrics like NPS & CES 2.0.

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Skip Logic & Question Branching

Hide and Skip Survey Screens based on logic and make surveys intuitive.

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Customize Intro & Thank You Screens

Add and customize introduction and thank you screens in your survey.

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Answer Piping, Custom Variables

Insert text from previous question and add custom variables in survey.

Customer EXPERIENCE METRICS

Get actionable feedback & trends with CX Metrics

Track the Metrics that matter. Measure Customer Loyalty, Perceived Effort and Happiness with ready-to-use Surveys. Get detailed reports and analysis for all metrics — NPS®, CES and CSAT. 

npsNet Promoter Score®

On a scale of 0-10, how likely are you to recommend this company to your friends and family?

  • Measure Customer Loyalty
  • Prevent & Reduce Churn
  • Boost Referrals with Promoters
  • Drive retention & growth with NPS

Learn about Net Promoter Score  ➝

cessCustomer Effort Score

To what extend do you agree or disagree with the folllowing statement? The company made it easy for me to handle my issues.

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  • Measure Customer’s Perceived Effort
  • Ideal for post service & transaction
  • Reduce Customer Effort to prevent Churn and improve Customer Happiness

Learn about Customer Effort Score  ➝

cssCustomer Satisfaction Score

How satisfied are you with this product or service?

 Customer Satisfaction Score
  • Measure Customer Satisfaction & Happiness
  • Use it for general relationship Satisfaction and post-transaction
  • Identify unhappy customers
  • Close feedback loop to reduce churn

Learn about Customer Satisfaction  ➝

Survey Reports

Real-time Survey Reports & Analytics

Get insightful survey reports instantly and take data-driven business decisions.

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    Snapshot Report

    This is an Overview Report to get a quick
    summary and analysis of Responses, CX Metrics and Survey Channels.

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    Response Insights

    Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

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    Location Insights

    Have multiple locations? Analyze and compare their performance and scores.

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    Team Performance Report

    With this get analysis and comparison of team member performance on each question and metrics.

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    Trends Report

    View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

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    Text Analytics

    Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

Response Inbox

View & Track Real-time Responses

See your feedbacks and survey responses in real-time with CX Metrics (NPS, CES and CSAT) in your Response Inbox. Filter your Responses, add Tags to identify themes, search by Name, Comments and more.

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FILTER RESPONSES

Filter Survey Responses to meet your Criteria

Filter responses to view specific data based on Survey, Date, Location, Responses Properties like Day, Time, Channel, Devices, Response Tags and more.

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FILTER BY QUESTION

Filter based on Question & Answers

In your Response Inbox & Reports, filter your responses based on the responses to specific questions. Multiple filters can be applied together to help you segment your data. Make sure you’re asking the relevant questions in your survey, based on which you want to filter. You can also pass them as Additional Data while sending Email & SMS Surveys or add in your Web Surveys.

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FILTER BY ATTRIBUTES

Filter Survey Responses by Contact Attributes

Contact Attributes are properties of Contacts (Survey Respondents) that you can add. Use these Contact Attributes as Filters to look at responses of a particular subset.

Close the Feedback Loop

Don’t just collect feedback and view reports. With Zonka Feedback’s Survey Software, proactively take action, engage customers and close the feedback loop

NPS Metrics for all Feedback Questions

Involve your team with Survey Notifications & Data

Bring in your team to the platform, add Custom Survey Response Alerts (based on filters) and Email Digests for teams to be notified immediately.

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Enable workflows by connecting to tools you use

Integrate Zonka Feedback to tools and Software you use. Set up Zonka Feedback APIs & Webhooks and sync feedback to your favorite tools enabling workflows and quick action.

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Tag Feedbacks, Add Tasks & Take Action

In the Response Inbox, Tag Responses based on their theme, add Tasks for team members and take action to Close the Feedback Loop