Get insightful survey reports instantly and take data-driven business decisions.
This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.
Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Have multiple locations? Analyze and compare their performance and scores..
With this get analysis and comparison of team member performance on each question and metrics.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.
See your feedbacks and survey responses in real-time with CX Metrics (NPS, CES and CSAT) in your Response Inbox. Filter your Responses, add Tags to identify themes, search by Name, Comments and more.
Filter responses to view specific data based on Survey, Date, Location, Responses Properties like Day, Time, Channel, Devices, Response Tags and more.
In your Response Inbox & Reports, filter your responses based on the responses to specific questions. Multiple filters can be applied together to help you segment your data. Make sure you’re asking the relevant questions in your survey, based on which you want to filter. You can also pass them as Additional Data while sending Email & SMS Surveys or add in your Web Surveys.
Contact Attributes are properties of Contacts (Survey Respondents) that you can add. Use these Contact Attributes as Filters to look at responses of a particular subset.
Integrate Zonka Feedback to tools and Software you use. Set up Zonka Feedback APIs & Webhooks and sync feedback to your favorite tools enabling workflows and quick action.
In the Response Inbox, Tag Responses based on their theme, add Tasks for team members and take action to Close the Feedback Loop