Everything you need to survey your customers and employees, get powerful survey insights, and close the feedback loop to create delightful experiences.
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TYPES OF SURVEYS
Take on-premises feedback and collect leads without WiFi on touchscreen devices. Sync automatically.
Capture feedback from website visitors and gauge their experience with Website Surveys, Link surveys, QR Codes and In-App Surveys.
Measure how well your customer service and support agents are doing with feedback forms within Intercom.
With Email Embedded Surveys, Email Button Surveys and Email Signature Surveys, reach out to customers remotely to gauge their experience.
Send real-time text SMS surveys to customers with web link to get feedback.
Use survey white-labelling, themes, multilingual surveys, pre-fill data, variables, answer piping and logic to create Dynamic Surveys.
Gauge people's opinions, know their preferences and views by conducting live polls. Display live poll results to audiences at the end of the poll.
Use quizzes to break the ice, test knowledge and engage your audiences. Display scoreboard and answers at the end of the quiz.
MEASURE CX METRICS
Using proven CX Metrics —NPS®, CES and CSAT, track Customer Loyalty, Customer Effort and Satisfaction with interactive surveys. Get detailed reports and analytics for your customer satisfaction to take action and improve customer experiences.
Measure Customer Loyalty with a simple NPS question "On a scale of 0-10, how likely are you to recommend this company to your friends and family?"
Know how was customers' experience and effort in getting their query resolved while interacting with your customer support team with the CES question.
Know how satisfied and happy your customers are with CSAT Surveys. Choose from smileys, stars, thumbs up, circles, buttons and likert scale to gauge customer experience.
With Zonka Feedback, you can send surveys to your customers via Email, SMS, on website, in-app, on-premises using Devices and Offline Surveys and on-the-go with Mobile Surveys. Also, connect your Zonka Feedback account to tools you use and trigger surveys post interaction and events.
Take feedback from your website visitors and in-app users.
Get instant feedback from users using short microsurveys.
Use a non-intrusive feedback button on your website or in-app.
Display surveys sliding out in your web page to get instant feedback.
Display pop up surveys to get feedback from visitors.
Survey visitors that are intending to exit your app or web page.
Embed & Links
Embed or Link surveys anywhere on your website.
With the Offline Survey App, take feedback on iPads, Android Tablets and Kiosks.
Conduct on-premises surveys on iPads and iPhones using iPad Survey App.
Use Android Tablets & Smartphones as Survey Devices to run surveys and forms.
Turn your touchscreen devices into Kiosks to take unattended, on premises feedback.
Take feedback and collect responses without Wi-Fi. Survey Responses sync automatically.
Measure Customer Feedback with Email Surveys.
Email Survey Invitations
Send customized Email Surveys to customers with Survey Link.
Embedded Email Surveys
Add Survey Question directly in Email body and get higher response rate.
In-Signature Email Surveys
Insert Survey Question in Email Signature to get feedback.
Scheduled Email Surveys
Schedule Email Surveys to be sent at a later date and time.
Email Survey Triggers via Integration
Trigger email surveys from the CRMs, Help Desks and others tools you use.
Take Customer Feedback through SMS Text Surveys.
One-click SMS Surveys
Send SMS Surveys with feedback form link to customers with customized SMS.
SMS Surveys with Integrations
Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems nd more.
Run surveys on-the-go, on mobile devices.
Embed microsurveys within your app and product to get real-time customer feedback on features, product usage and more.
Responsive Mobile Surveys
Build beautiful, mobile responsive surveys with Zonka Feedback that work seamlessly on all devices and screens.
Take feedback without WiFi, on the go and sync automatically.
Print QR Code for customers to scan and instantly access Survey on their Mobile browsers.
Customer Feedback with CSAT, CES & NPS Surveys in Intercom
Intercom Messenger Surveys
Add Survey to Intercom Messenger and get customer feedback on website and in-app.
Intercom Conversation Surveys
Allow Customer Success Agents to trigger Surveys in Intercom Conversations to gauge feedback.
Send automated Intercom Email Surveys based on workflows.
Survey Workflow in Custom Bots
Add Zonka Feedback Forms & Surveys to an Intercom bot workflow
Intercom Post Surveys
Embed Survey Questions or Feedback Button directly in Intercom Posts.
Trigger Surveys using Native Integrations, Zapier and APIs
Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.
CRMs & Marketing Automation
Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.
Trigger Email Surveys via APIs
Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.
Trigger SMS Surveys via APIs
Send SMS Surveys to customers based on events and triggers in tools you use with APIs.
Connect Apps with Zapier
Connect to more than 3,000+ apps and automate workflows with Zapier.
Create Engaging Experiences
Create and customize engaging surveys in minutes with an easy-to-use WYSIWYG editor.
Build different customer experiences: Measure NPS, CES, CSAT. Conduct Surveys, Polls & Quizzes.
Use skip logic, survey redirection, answer piping, themes, languages and more to create Dynamic Surveys.
Variables & Pre-Fill Data
With Custom Variables & Attributes, pass data to your surveys, pre-fill survey fields and enrich your responses and reports. .
POLLS & QUIZZES
Polls with Live Results
Polls are great to get views from respondents, break ice and even take democratic decisions. Set up Polls with Live Results.
Test knowledge, or just engage your audiences with quizzes. Quizzes can also be scored and you can display the right correct answers, scores and even leaderboards at the end of your quiz.
Skip Logic & Hide Logic
Create logic-based surveys to show relevant questions to respondents.
Personalize your surveys by inserting answers to following questions.
Direct Survey at the end of the survey to desired URL based on conditions.
Make your surveys multilingual and allow respondents to choose survey language.
VARIABLES & PRE-FILLED DATA
Use Custom Attributes and variables to pass hidden information in Online Surveys and to enrich your responses and reports.
Survey, Contact & Hidden Variables
Use Survey Variables (from survey questions), Contact Variables (from contact attributes) or HIdden Variables (created on-the-fly) to pass information in your surveys.
Pre-Fill Survey Fields
With Variables, pre-fill survey fields so respondents can view and change.
Hide Survey Fields
Choose to show or hide survey fields where information is passed.
Reach your customers at all touchpoints, at the right time to gauge their loyalty.
Schedule NPS Surveys
Schedule your NPS Surveys from within the platform to automatically send the survey at a specific date or time.
Trigger NPS post an event
Integrate with other tools to send NPS Survey post an event like closing a ticket, making a purchase and more.
Automate NPS Surveys on Website & in-App
Set up automation to display your NPS Survey to customers on your website or in-app when an event occurs.
Design workflows in an intuitive Workflow Design and trigger automatic actions based on Survey Responses.
With an easy-to-use Worfklow Designer, automate repetitive tasks and actions to scale up your CX Program.
Alerts, Notifications & Response Actions
Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses.
Segment Contacts & Trigger Actions
Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.
Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.
This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.
Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Have multiple locations? Analyze and compare their performance and scores.
With this get analysis and comparison of team member performance on each question and metrics.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.
With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.
View Response Inbox
View all feedback and responses in a Collaborative Response Inbox.
Use Date, Response Choices, Contact Attributes, Variables to filter.
Add Tags to responses. Flag them or mark them as urgent.
Add Tasks & Actions
Create tasks for team, take action and close the feedback loop.
Segment by NPS, CES & CSAT
View CX Scores (NPS, CES and CSAT) and filter by metrics-based segments.
See Contacts with Responses & Attributes. Track Contact Activity.
Connect your favorite tools for a seamless feedback management.
Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers
Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.
BUILT FOR SCALE
Customize your surveys to reflect your brand identity. Add company logo, colors, and branding to surveys.
Custom Survey Domain
White-label your survey domain and host your surveys from your company domain to represent your brand throughout.
Custom Survey Emails & Domain
Share Email Surveys from your Company's Email and Domain. Customize your Email surveys with company logo and message.
Access real-time, detailed Feedback and Survey Analytics with detailed breakdown, Trends, Text Analytics, & more.
Drill Down Reports
Dig deep into reports and analytics with drill-down reports. Access the survey responses from within reports.
Automate and schedule reports to reach your inbox at configured day and frequency and stay up to date with the analytics.
Bring in your team to together manage feedback and surveys and give them access based on user roles.
Add all your business locations to manage feedback together. View insightful location-based and comparative reports.
Transactional Surveys with APIs & Webhooks
With ready-to-use APIs and Webhooks, trigger surveys after customer interactions.
With ready-to-use integrations and easy to set up APIs, connect Zonka Feedback with the tools you already use to run powerful workflows.
Dedicated Success Manager
Get a Dedicated Success Manager to help you set up surveys, manage account and everything else — via phone, email, and WhatsApp too.
Collect data security with SSL. Zonka Feedback is GDPR-compliant. With Zonka Feedback, your feedback data is encrypted and securely stored.
While choosing the Best Survey Software, it’s best to look out for features that offer freedom to customise, distribute and streamline feedback management in the simplest way possible. Some features of a good software may look like:
Survey customization, white-labelling, personalisation, and survey-logic
Ability to measure CX metrics - NPS, CSAT, & CES
Multi-channel distribution (web, in-app, in product, offline, email, SMS, etc.)
Integration with other tools like CRMs and HelpDesks
Response-Action workflows and automation
Real-time alerts and feedback
Actionable report and in-depth customer insights
Yes, you can easily customize your surveys using Zonka Feedback. You can customise the branding by putting your logo, your background, choose the type of question, and choose the overall size and look of the survey for your website, product, retail store, and so on.
Yes, you can use your existing Help Desks and CRMs to trigger surveys. Zonka Feedback allows integrations with your existing tools. It also enables creation of custom integrations using APIs and Webhooks.
Yes, you can implement Zonka Feedback Website Tool on your eCommerce website. In fact, you can choose to survey your customers throughout their visitor journey from the moment they land on your website to post-purchase. You can survey them at touch-points including, visit intent survey, product or catalogue survey, post-check out survey and more.
The platform gives you vast question options to choose from. You can use CX metrics questions (NPS, CES, and CSAT), button choice, smiley rating, 5-scale rating, comment box, contact information, radio matrix, and so on. To know more, start your free-trial today.
Zonka Feedback Survey Tool offers advanced reporting to easily view, monitor, and analyse survey responses. Here are a few types of reporting features you get:
Snapshot Report - An overview report to get a quick summary and analysis of responses.
Response Insights - Get insights of all survey responses and CX metrics (CSAT, CES, NPS).
Location Insights - Analyse and compare the performance and scores based on the locations.
Team Performance Report - Analyse and compare team member performance on each metrics.
Response Inbox - See all your feedback responses in one place in real-time.
Trends Report - Monitor how survey responses and metrics have changed over time.
Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured data.
Yes, you can use our Survey Tool to collect feedback from e-commerce app users with our In-App SDK survey distribution feature. It allows you to take feedback at multiple touchpoint within the app, send notifications, survey reminders and take feedback at crucial times like post-checkout, new feature update, and so on.
Surveys per month