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Measure Customer Loyalty with a simple NPS question "On a scale of 0-10, how likely are you to recommend this company to your friends and family?"
Know how was customers' experience and effort in getting their query resolved while interacting with your customer support team with the CES question.
Know how satisfied and happy your customers are with CSAT Surveys. Choose from smileys, stars, thumbs up, circles, buttons and likert scale to gauge customer experience.
Take feedback from your website visitors and in-app users.
Microsurveys
Get instant feedback from users using short microsurveys.
Feedback Button
Use a non-intrusive feedback button on your website or in-app.
Slide Outs
Display surveys sliding out in your web page to get instant feedback.
Pop-ups
Display pop up surveys to get feedback from visitors.
Exit Surveys
Survey visitors that are intending to exit your app or web page.
Embed & Links
Embed or Link surveys anywhere on your website.
With the Offline Survey App, take feedback on iPads, Android Tablets and Kiosks.
iOS Surveys
Conduct on-premises surveys on iPads and iPhones using iPad Survey App.
Android Devices
Use Android Tablets & Smartphones as Survey Devices to run surveys and forms.
Kiosk Feedback
Turn your touchscreen devices into Kiosks to take unattended, on premises feedback.
Offline Surveys
Take feedback and collect responses without Wi-Fi. Survey Responses sync automatically.
Measure Customer Feedback with Email Surveys.
Email Survey Invitations
Send customized Email Surveys to customers with Survey Link.
Embedded Email Surveys
Add Survey Question directly in Email body and get higher response rate.
In-Signature Email Surveys
Insert Survey Question in Email Signature to get feedback.
Scheduled Email Surveys
Schedule Email Surveys to be sent at a later date and time.
Email Survey Triggers via Integration
Trigger email surveys from the CRMs, Help Desks and others tools you use.
Take Customer Feedback through SMS Text Surveys.
One-click SMS Surveys
Send SMS Surveys with feedback form link to customers with customized SMS.
SMS Surveys with Integrations
Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems nd more.
Run surveys on-the-go, on mobile devices.
In-App Surveys
Embed microsurveys within your app and product to get real-time customer feedback on features, product usage and more.
Responsive Mobile Surveys
Build beautiful, mobile responsive surveys with Zonka Feedback that work seamlessly on all devices and screens.
Offline Surveys
Take feedback without WiFi, on the go and sync automatically.
QR Code
Print QR Code for customers to scan and instantly access Survey on their Mobile browsers.
Customer Feedback with CSAT, CES & NPS Surveys in Intercom
Intercom Messenger Surveys
Add Survey to Intercom Messenger and get customer feedback on website and in-app.
Intercom Conversation Surveys
Allow Customer Success Agents to trigger Surveys in Intercom Conversations to gauge feedback.
Email Surveys
Send automated Intercom Email Surveys based on workflows.
Survey Workflow in Custom Bots
Add Zonka Feedback Forms & Surveys to an Intercom bot workflow
Intercom Post Surveys
Embed Survey Questions or Feedback Button directly in Intercom Posts.
Trigger Surveys using Native Integrations, Zapier and APIs
Helpdesks
Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.
CRMs & Marketing Automation
Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.
Trigger Email Surveys via APIs
Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.
Trigger SMS Surveys via APIs
Send SMS Surveys to customers based on events and triggers in tools you use with APIs.
Connect Apps with Zapier
Connect to more than 3,000+ apps and automate workflows with Zapier.
Create Engaging Experiences
Create and customize engaging surveys in minutes with an easy-to-use WYSIWYG editor.
Build Experience
Build different customer experiences: Measure NPS, CES, CSAT. Conduct Surveys, Polls & Quizzes.
Dynamic Surveys
Use skip logic, survey redirection, answer piping, themes, languages and more to create Dynamic Surveys.
Variables & Pre-Fill Data
With Custom Variables & Attributes, pass data to your surveys, pre-fill survey fields and enrich your responses and reports. .
POLLS & QUIZZES
Polls with Live Results
Polls are great to get views from respondents, break ice and even take democratic decisions. Set up Polls with Live Results.
Engaging Quizzes
Test knowledge, or just engage your audiences with quizzes. Quizzes can also be scored and you can display the right correct answers, scores and even leaderboards at the end of your quiz.
Dynamic Surveys
Skip Logic & Hide Logic
Create logic-based surveys to show relevant questions to respondents.
Answer Piping
Personalize your surveys by inserting answers to following questions.
Survey Redirects
Direct Survey at the end of the survey to desired URL based on conditions.
Survey Language
Make your surveys multilingual and allow respondents to choose survey language.
VARIABLES & PRE-FILLED DATA
Use Custom Attributes and variables to pass hidden information in Online Surveys and to enrich your responses and reports.
Survey, Contact & Hidden Variables
Use Survey Variables (from survey questions), Contact Variables (from contact attributes) or HIdden Variables (created on-the-fly) to pass information in your surveys.
Pre-Fill Survey Fields
With Variables, pre-fill survey fields so respondents can view and change.
Hide Survey Fields
Choose to show or hide survey fields where information is passed.
SURVEY TRIGGERS
Reach your customers at all touchpoints, at the right time to gauge their loyalty.
Schedule NPS Surveys
Schedule your NPS Surveys from within the platform to automatically send the survey at a specific date or time.
Trigger NPS post an event
Integrate with other tools to send NPS Survey post an event like closing a ticket, making a purchase and more.
Automate NPS Surveys on Website & in-App
Set up automation to display your NPS Survey to customers on your website or in-app when an event occurs.
Automate Workflows
Design workflows in an intuitive Workflow Design and trigger automatic actions based on Survey Responses.
Workflow Designer
With an easy-to-use Worfklow Designer, automate repetitive tasks and actions to scale up your CX Program.
Alerts, Notifications & Response Actions
Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses.
Segment Contacts & Trigger Actions
Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.
Snapshot ReportThis is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.
Response InsightsGet Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Location InsightsHave multiple locations? Analyze and compare their performance and scores.
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Team Performance ReportWith this get analysis and comparison of team member performance on each question and metrics.
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Response InboxView and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
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Trends ReportView and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
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Text AnalyticsMake meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.
VIEW RESPONSES
With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.
View Response Inbox
View all feedback and responses in a Collaborative Response Inbox.
Filter Responses
Use Date, Response Choices, Contact Attributes, Variables to filter.
Tag Responses
Add Tags to responses. Flag them or mark them as urgent.
Add Tasks & Actions
Create tasks for team, take action and close the feedback loop.
Segment by NPS, CES & CSAT
View CX Scores (NPS, CES and CSAT) and filter by metrics-based segments.
Manage Contacts
See Contacts with Responses & Attributes. Track Contact Activity.
INTEGRATIONS
Connect your favorite tools for a seamless feedback management.
Sync Data
Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers
Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Deep Integrations
Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.
White-Labeled Surveys
Customize your surveys to reflect your brand identity. Add company logo, colors, and branding to surveys.
Custom Survey Domain
White-label your survey domain and host your surveys from your company domain to represent your brand throughout.
Custom Survey Emails & Domain
Share Email Surveys from your Company's Email and Domain. Customize your Email surveys with company logo and message.
Insightful Analytics
Access real-time, detailed Feedback and Survey Analytics with detailed breakdown, Trends, Text Analytics, & more.
Drill Down Reports
Dig deep into reports and analytics with drill-down reports. Access the survey responses from within reports.
Scheduled Reports
Automate and schedule reports to reach your inbox at configured day and frequency and stay up to date with the analytics.
Multiple Users
Bring in your team to together manage feedback and surveys and give them access based on user roles.
Multiple Locations
Add all your business locations to manage feedback together. View insightful location-based and comparative reports.
Transactional Surveys with APIs & Webhooks
With ready-to-use APIs and Webhooks, trigger surveys after customer interactions.
Ready-to-use Integrations
With ready-to-use integrations and easy to set up APIs, connect Zonka Feedback with the tools you already use to run powerful workflows.
Dedicated Success Manager
Get a Dedicated Success Manager to help you set up surveys, manage account and everything else — via phone, email, and WhatsApp too.
Data Security
Collect data security with SSL. Zonka Feedback is GDPR-compliant. With Zonka Feedback, your feedback data is encrypted and securely stored.
Global Brands
Countries
Surveys per month
iPad Surveys
Android Surveys
Kiosk Surveys
Mobile Forms
Email Surveys
SMS Surveys
Website Surveys
Creating Surveys
Multilingual Surveys
Collecting Feedback
Closing Feedback Loop
Reporting & Analytics
NPS Dashboard & Reporting
Multiple Locations & Chains
Offline Device Tracking
APIs, Webhooks & Integrations
Healthcare
Education
Retail
Financial
Restaurants
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Customer Satisfaction
Patient Satisfaction
Employee Satisfaction
Net Promoter Score
Website Surveys
Feedback Form Templates
Integrations
The Ultimate NPS Guide
Survey Tips and Tricks
Blog and Insights
Survey Guides
Help Documentation
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