Survey Software | Best Survey Software

Website
Offline
Email
SMS
Mobile
Intercom
Integrations

Website Feedback

Take feedback from your website visitors and in-app users.

Microsurveys

Get instant feedback from users using short microsurveys.
Feedback Button

Use a non-intrusive feedback button on your website or in-app.

Slide Outs

Display surveys sliding out in your web page to get instant feedback.
Pop-ups

Display pop up surveys to get feedback from visitors.

Exit Surveys

Survey visitors that are intending to exit your app or web page.
Embed & Links

Embed or Link surveys anywhere on your website.

Survey App & Offline Surveys

With the Offline Survey App, take feedback on iPads, Android Tablets and Kiosks.

iOS Surveys

Conduct on-premises surveys on iPads and iPhones using iPad Survey App.
Android Devices

Use Android Tablets & Smartphones as Survey Devices to run surveys and forms.

Kiosk Feedback

Turn your touchscreen devices into Kiosks to take unattended, on premises feedback.
Offline Surveys

Take feedback and collect responses without Wi-Fi. Survey Responses sync automatically.

Email Surveys

Measure Customer Feedback with Email Surveys.

Email Survey Invitations

Send customized Email Surveys to customers with Survey Link.
Embedded Email Surveys

Add Survey Question directly in Email body and get higher response rate.

In-Signature Email Surveys

Insert Survey Question in Email Signature to get feedback.
Scheduled Email Surveys

Schedule Email Surveys to be sent at a later date and time.

Email Survey Triggers via Integration

Trigger email surveys from the CRMs, Help Desks and others tools you use.

SMS Surveys

Take Customer Feedback through SMS Text Surveys.

One-click SMS Surveys

Send SMS Surveys with feedback form link to customers with customized SMS.
SMS Surveys with Integrations

Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems nd more.

Mobile Surveys

Run surveys on-the-go, on mobile devices.

In-App Surveys

Embed microsurveys within your app and product to get real-time customer feedback on features, product usage and more.
Responsive Mobile Surveys

Build beautiful, mobile responsive surveys with Zonka Feedback that work seamlessly on all devices and screens.

Offline Surveys

Take feedback without WiFi, on the go and sync automatically.
QR Code

Print QR Code for customers to scan and instantly access Survey on their Mobile browsers.

Intercom

Customer Feedback with CSAT, CES & NPS Surveys in Intercom

Intercom Messenger Surveys

Add Survey to Intercom Messenger and get customer feedback on website and in-app.
Intercom Conversation Surveys

Allow Customer Success Agents to trigger Surveys in Intercom Conversations to gauge feedback.

Email Surveys

Send automated Intercom Email Surveys based on workflows.
Survey Workflow in Custom Bots

Add Zonka Feedback Forms & Surveys to an Intercom bot workflow

Intercom Post Surveys

Embed Survey Questions or Feedback Button directly in Intercom Posts.

Integrations & APIs

Trigger Surveys using Native Integrations, Zapier and APIs

Helpdesks

Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.
CRMs & Marketing Automation

Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.

Trigger Email Surveys via APIs

Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.
Trigger SMS Surveys via APIs

Send SMS Surveys to customers based on events and triggers in tools you use with APIs.

Connect Apps with Zapier

Connect to more than 3,000+ apps and automate workflows with Zapier.

Create Engaging Experiences

Build your Surveys

Create and customize engaging surveys in minutes with an easy-to-use WYSIWYG editor.

Build Experience

Build different customer experiences: Measure NPS, CES, CSAT. Conduct Surveys, Polls & Quizzes.
Dynamic Surveys

Use skip logic, survey redirection, answer piping, themes, languages and more to create Dynamic Surveys.
Variables & Pre-Fill Data

With Custom Variables & Attributes, pass data to your surveys, pre-fill survey fields and enrich your responses and reports. .

Bulid your first survey

VARIABLES & PRE-FILLED DATA

Enrich your surveys with variables

Use Custom Attributes and variables to pass hidden information in Online Surveys and to enrich your responses and reports.

Survey, Contact & Hidden Variables

Use Survey Variables (from survey questions), Contact Variables (from contact attributes) or HIdden Variables (created on-the-fly) to pass information in your surveys.
Pre-Fill Survey Fields

With Variables, pre-fill survey fields so respondents can view and change.
Hide Survey Fields

Choose to show or hide survey fields where information is passed.

SURVEY TRIGGERS

Send your NPS Survey at the right time

Reach your customers at all touchpoints, at the right time to gauge their loyalty.

Schedule NPS Surveys

Schedule your NPS Surveys from within the platform to automatically send the survey at a specific date or time.
Trigger NPS post an event

Integrate with other tools to send NPS Survey post an event like closing a ticket, making a purchase and more.
Automate NPS Surveys on Website & in-App

Set up automation to display your NPS Survey to customers on your website or in-app when an event occurs.

Automate Workflows

Create Workflows & Automate CX Program

Design workflows in an intuitive Workflow Design and trigger automatic actions based on Survey Responses.

Workflow Designer

With an easy-to-use Worfklow Designer, automate repetitive tasks and actions to scale up your CX Program.
Alerts, Notifications & Response Actions

Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses.
Segment Contacts & Trigger Actions

Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.

Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

Location Insights

Have multiple locations? Analyze and compare their performance and scores.

Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

Response Inbox

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

INTEGRATIONS

Integrate with your existing tools

Connect your favorite tools for a seamless feedback management.

Sync Data

Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers

Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Deep Integrations

Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.

Know more about Integrations

How much does the Zonka Feedback Survey Software cost?

What are popular features in the best survey software?

While choosing the Best Survey Software, it’s best to look out for features that offer freedom to customise, distribute and streamline feedback management in the simplest way possible. Some features of a good software may look like:

Survey customization, white-labelling, personalisation, and survey-logic
Ability to measure CX metrics - NPS, CSAT, & CES
Multi-channel distribution (web, in-app, in product, offline, email, SMS, etc.)
Integration with other tools like CRMs and HelpDesks
Response-Action workflows and automation
Real-time alerts and feedback
Actionable report and in-depth customer insights

Can I customise my surveys?

Yes, you can easily customize your surveys using Zonka Feedback. You can customise the branding by putting your logo, your background, choose the type of question, and choose the overall size and look of the survey for your website, product, retail store, and so on.

Can I integrate Zonka Feedback Survey Tool with my existing software?

Yes, you can use your existing Help Desks and CRMs to trigger surveys. Zonka Feedback allows integrations with your existing tools. It also enables creation of custom integrations using APIs and Webhooks.

What types of tools can I integrate with Website Surveys?

Yes, you can implement Zonka Feedback Website Tool on your eCommerce website. In fact, you can choose to survey your customers throughout their visitor journey from the moment they land on your website to post-purchase. You can survey them at touch-points including, visit intent survey, product or catalogue survey, post-check out survey and more.

What type of questions can I ask on my customer surveys?

The platform gives you vast question options to choose from. You can use CX metrics questions (NPS, CES, and CSAT), button choice, smiley rating, 5-scale rating, comment box, contact information, radio matrix, and so on. To know more, start your free-trial today.

What are the reporting capabilities of survey software?

Zonka Feedback Survey Tool offers advanced reporting to easily view, monitor, and analyse survey responses. Here are a few types of reporting features you get:

Snapshot Report - An overview report to get a quick summary and analysis of responses.
Response Insights - Get insights of all survey responses and CX metrics (CSAT, CES, NPS).
Location Insights - Analyse and compare the performance and scores based on the locations.
Team Performance Report - Analyse and compare team member performance on each metrics.
Response Inbox - See all your feedback responses in one place in real-time.
Trends Report - Monitor how survey responses and metrics have changed over time.
Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured data.

Can I use Zonka Feedback software for surveys to collect feedback from my e-commerce app users?

Yes, you can use our Survey Tool to collect feedback from e-commerce app users with our In-App SDK survey distribution feature. It allows you to take feedback at multiple touchpoint within the app, send notifications, survey reminders and take feedback at crucial times like post-checkout, new feature update, and so on.

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Easiest Survey Software with amazing Analytics — in real-time

10 million+ Surveys | 2,000+ Businesses | 30+ Countries | 6 Continents | 39 Languages

Create Feedback Forms, Surveys, Quizzes and Polls

Offline Surveys

Web Surveys

Intercom Surveys

Email Surveys

SMS Surveys

Dynamic Surveys

Polls

Quizzes

Gauge Customer Experience by using CX Metrics in your Surveys

Net Promoter Score®

Customer Effort Score

Customer Satisfaction Score

Send your Surveys to customers wherever they are

Website Feedback

Survey App & Offline Surveys

Email Surveys

SMS Surveys

Mobile Surveys

Intercom

Integrations & APIs

Build your Surveys

Make your interactions more engaging with polls and quizzes

Create engaging, Dynamic Online Surveys

Enrich your surveys with variables

Send your NPS Survey at the right time

Create Workflows & Automate CX Program

Reporting

Unified Response Inbox

Integrate with your existing tools

Enterprise-Ready Survey Software

Frequently Asked Questions (FAQs)

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