Send Surveys to Front Chat & Email | Survey Integration with Front

Website Experience

Trigger Surveys at Multiple Customer Touchpoints in Front

- Send surveys in Front chat
- Collect feedback from your customers within Front chat to measure crucial CX metrics. Trigger surveys during or post conversations to measure their satisfaction with the support provided by the agents.
- Send surveys in Front email
- Dispatch responsive Front email surveys using email embed link, in-signature surveys, downloadable email templates, and more to keep a pulse on customer experience and streamline follow-ups.
- Add surveys in Front meetings
- Measure success of your Front meetings by triggering surveys during and post meeting to get actionable data and improve customer experience.

Website Experience

Sync Customer Feedback in your Front Contact Profile

Enable your team to access customer feedback, their responses, and comments within Front contact profile for faster response action.

- View Ratings and Score
- Trigger CSAT, CES, and NPS surveys during or post customer interactions and view their response in the customer profile in real-time.
- View Full-Responses
- View full customer responses with score and comment to get context on feedback and gain insights into open-ended feedback.

Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

Location Insights

Have multiple locations? Analyze and compare their performance and scores.

Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

UNIFIED RESPONSE INBOX

View Real-time Responses in Zonka Feedback

With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.

Collaborative inbox for all feedback and responses
Set filters based on date, contact attributes, variables

Add tags to responses and flag the urgent ones
Add tasks & actions to close the loop

Segment by CX Scores
Track and manage contact activity

Can I modify the NPS Question with Zonka Feedback?

Yes, you can modify the NPS Question for your Survey using the Survey Builder. While the NPS Question is a standard question, it can be tweaked a bit to match the tone and context you're seeking the feedback in.
Following are examples of a few scenarios where you can tweak the standard NPS Question to make it relevant for the customers answering the NPS Survey.

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

Can I ask follow up questions in NPS Surveys?

Yes, you can modify the NPS Question for your Survey using the Survey Builder. While the NPS Question is a standard question, it can be tweaked a bit to match the tone and context you're seeking the feedback in.
Following are examples of a few scenarios where you can tweak the standard NPS Question to make it relevant for the customers answering the NPS Survey.

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

Can I ask different follow up questions to customers based on their Net Promoter Score using Survey Logic?

Yes, you can modify the NPS Question for your Survey using the Survey Builder. While the NPS Question is a standard question, it can be tweaked a bit to match the tone and context you're seeking the feedback in.
Following are examples of a few scenarios where you can tweak the standard NPS Question to make it relevant for the customers answering the NPS Survey.

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

Can I embed the NPS Question in Email Surveys?

Yes, you can modify the NPS Question for your Survey using the Survey Builder. While the NPS Question is a standard question, it can be tweaked a bit to match the tone and context you're seeking the feedback in.
Following are examples of a few scenarios where you can tweak the standard NPS Question to make it relevant for the customers answering the NPS Survey.

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

Does Zonka Feedback support In-App NPS Surveys

Yes, you can modify the NPS Question for your Survey using the Survey Builder. While the NPS Question is a standard question, it can be tweaked a bit to match the tone and context you're seeking the feedback in.
Following are examples of a few scenarios where you can tweak the standard NPS Question to make it relevant for the customers answering the NPS Survey.

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

Can I create multiple NPS Surveys with Zonka Feedback?

Yes, you can modify the NPS Question for your Survey using the Survey Builder. While the NPS Question is a standard question, it can be tweaked a bit to match the tone and context you're seeking the feedback in.
Following are examples of a few scenarios where you can tweak the standard NPS Question to make it relevant for the customers answering the NPS Survey.

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

Is it possible to set alerts and notifications for my team for NPS Detractors?

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Yes, you can modify the NPS Question for your Survey using the Survey Builder. While the NPS Question is a standard question, it can be tweaked a bit to match the tone and context you're seeking the feedback in.
Following are examples of a few scenarios where you can tweak the standard NPS Question to make it relevant for the customers answering the NPS Survey.

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

What NPS Reports and Analytics does Zonka Feedback offer?

Yes, you can modify the NPS Question for your Survey using the Survey Builder. While the NPS Question is a standard question, it can be tweaked a bit to match the tone and context you're seeking the feedback in.
Following are examples of a few scenarios where you can tweak the standard NPS Question to make it relevant for the customers answering the NPS Survey.

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

Can I display NPS Survey on my website?

Yes, you can modify the NPS Question for your Survey using the Survey Builder. While the NPS Question is a standard question, it can be tweaked a bit to match the tone and context you're seeking the feedback in.
Following are examples of a few scenarios where you can tweak the standard NPS Question to make it relevant for the customers answering the NPS Survey.

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.