Let customers share how they feel, in their own words with comment boxes.
Add additional questions based on logic to get insights using NPS Surveys.
Set automated, personalized messages and emails to customers based on the Net Promoter Score. Engage with customers — thank promoters and encourage them to refer you, show gratitude to passives for their suggestions and let detractors know that you care about their concerns and reach out to them for learning more about the problems they faced.
Get insightful survey reports instantly and take data-driven business decisions.
View the NPS Meter with your NPS Score plotted between -100 and +100.
View NPS Score with Text Analysis to understand customer loyalty.
Selected preferred dates and time to view NPS trends in tables & graphs.
Use Advanced Filters in Reporting to analyse the NPS on various parameters.
Compare NPS from one time period to another and amongst various locations.
Instantly export and download all Net Promoter Score Survey reports.
See your feedbacks and survey responses in real-time with the Net Promoter Score in your Response Inbox. Easily filter by Promoters, Detractors, Passives directly from the Inbox. Filter your Responses, add Tags to identify themes, search by Name, Comments and more.
Don’t just collect feedback and view reports. With Zonka Feedback’s Survey Software, proactively take action, engage customers and close the feedback loop
Bring in your team to the platform, add Custom Survey Response Alerts (based on filters like Detractors, Passives and Promoters) and Email Digests for teams to be notified immediately.
Integrate Zonka Feedback to tools and Software you use.
Trigger NPS Surveys through Zonka Feedback based on action in different tools using APIs.
Set up Zonka Feedback APIs & Webhooks to sync feedback back to your favorite tools enabling quick action and integrated systems.
In the Response Inbox, Tag Responses based on their theme, add Tasks for team members and take action to Close the Feedback Loop