Net Promoter Score® (NPS®) is one of the most popular customer experience metrics used in companies worldwide to measure customer loyalty and their likelihood to recommend your brand and services. With Zonka Feedback’s NPS Survey Software you can get an easy-to-implement and powerful platform to capture Net Promoter Score from your customers and improve their satisfaction.
Choose from NPS Survey Templates or build an NPS Survey from scratch
Measure and improve your NPS on the platform that your customers are. on. With Zonka Feedback, you can conduct Net Promoter Score surveys using all touchpoints.
Net Promoter Score is a very popular and reliable metric to measure the loyalty of your customers, employees and survey respondents. The beauty and appeal of the Net Promoter Score (popularly known as the NPS) is that it is very simple and fits all industries and use cases. This also makes the NPS a great benchmarking metric and is popularly known as the 'Ultimate Question'.