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NET PROMOTER SCORE® SOFTWARE

Measure, analyze & grow Customer Loyalty with Net Promoter Score® (NPS) Surveys

With Zonka Feedback's Net Promoter Score Software, run effective NPS Surveys at every touchpoint. Engage with customers, analyze Customer Loyalty and reduce Customer Churn.

MULTI-CHANNEL NPS SURVEYS

Reach your Customers with NPS Surveys, wherever they are

Take feedback at all important customer touchpoints to gauge their satisfaction and loyalty.

Run a world-class NPS Program

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Measure NPS at every possible touchpoint

With a digital platform, you can be where your customers are. Take feedback in-app, on tablets, through email and SMS and many more ways.

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Identify Detractors quickly & win them back

Identify at-risk customers based on their score. Get your team notified of angry customers, reach out to them and reduce churn.

Measure loyalty from everyone - Customers & Employees

Why measure only Customer Loyalty? Use Zonka Feedback’s Net Promoter Score Survey Software for Employee Net Promoter, Patient NPS and more!

Customize your NPS Surveys
CREATE NPS SURVEYS

Customize your NPS Surveys to your brand

Add logo, background, colors and more in your Surveys — without any code. Create white-labelled NPS Surveys Modify your NPS Question based on who you’re surveying — Customers and Employees and what you’re taking feedback on (general experience and relationship, or after a transaction, purchase or event).

 

Build your NPS survey

ADDITIONAL FOLLOW UP QUESTIONS

Ask for detailed feedback with Follow-Up NPS Questions

Let your customers share the reason for their NPS Score in their own words, with open-ended Follow Up Questions Add additional questions in your NPS Survey to get customer details, capture additional feedback, and get more insightful feedback.

 

Add logic-based follow up questions in your NPS Survey to add relevant questions for Detractors, Passives and Promoters.

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Customize your NPS Surveys
REACH ALL TOUCHPOINTS

Send your NPS Surveys at the right time

Automatically trigger NPS Surveys via SMS and Email at key customer touchpoints or at regular time intervals using Zonka Feedback APIs and Integrations or directly from the NPS Platform. Set up Offline Kiosk NPS Surveys on iPads and Android Tablets for real-time on-premises feedback. Survey your Website Visitors with Survey Links and Website Surveys using Feedback Button and Pop up .


Send your first NPS Survey

CONDITIONAL POST SURVEY RESPONSES

Send Personalized Post Survey Email Responses to Customers

Set up automated, personalized and conditionals emails to customers based on their Net Promoter Score. Engage with customers — thank promoters and encourage them to refer you, show gratitude to passives for their suggestions and reach out to detractors to help solve their issues.

NPS Survey - Conditional Responses to Detractors, Passives and Promoters

Response Inbox

View & Track Real-time Responses

See your feedbacks and survey responses in real-time with the Net Promoter Score in your Response Inbox. Easily filter by Promoters, Detractors, Passives directly from the Inbox. Filter your Responses, add Tags to identify themes, search by Name, Comments and more.

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Response Inbox

View feedback and responses in real-time in a Collaborative Response Inbox.

Filter Responses

Use filters to view specific responses by using date, question and other filters.

View NPS Segments

View Detractors, Passives and Promoters at a glance in the Response Inbox.

NPS SURVEY REPORTS

View, Track & Analyze your NPS Scores 

Get insightful NPS Survey Reports instantly to calculate, analyze your NPS performance and take data-driven business decisions.

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NPS Meter Report

View your Survey’s NPS Score plotted in charts between -100 to +100 with the score segmented as Promoters, Detractors and Passives.

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NPS Trends Report

Monitor your NPS Score over time and track improvements with NPS Trends Reports. See how your Detractors, Passives and Promoters have moved on a Weekly, Monthly, Quarterly and Yearly basis.

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NPS Text Analysis

What are top themes and words repeated by Detractors, Passives and Promoters in your NPS Survey? Analyze commonly used words in your open-ended questions in the NPS Survey with NPS Text Analysis Report.

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NPS compared across Locations

Taking feedback across various locations? Compare how your Net Promoter Score fares across various business locations or even departments.

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SURVEY REPORT SCHEDULER

Receive timely Survey Reports in your Inbox. Never miss a Trend

Save your reports with your desired filters, time range and settings. Schedule them to be automatically delivered to your inbox periodically - daily, weekly, monthly, quarterly. Easily distribute Survey Reports to the right stakeholders and spot survey trends - right within your inbox.

Save & Schedule Reports
CLOSING THE CUSTOMER FEEDBACK LOOP

Stay Notified. Take Action. Reduce Customer Churn and grow your Business by 2X.

Go beyond just sending surveys, taking feedback and viewing reports. Loop in your entire team, keep the right stakeholders notified, take immediate action on miffed customers and Close the Customer Feedback Loop.

CREATE TASKS FOR YOUR TEAM

Work with your team in the Collaborative Response Inbox

Tag your Responses based on the theme. Filter Responses by Questions, Tags, Customer Attributes, Locations and Date.

Create Tasks for different Team Members to take action on feedback

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Alerts for Team Members
SURVEY RESPONSE-BASED NOTIFICATIONS

Keep the right stakeholders in loop with automated Alerts & Notifications

Set Custom Notifications & Alerts for Team Members based on different conditions and filters. Keep the right stakeholders always in loop.

INTEGRATE YOUR TOOLS

Enable workflows by connecting to tools you love

Easily integrate Zonka Feedback using APIs and Webhooks. Connect to tools with ready-to-use integrations — send surveys and responses in Slack , survey your teams in Microsoft Teams, sync feedback and contacts to Salesforce, Hubspot and Zoho CRM, trigger surveys after the ticket is updated in Zendesk and Freshdesk, add new contacts to Mailchimp and Constant Contact and more.

Save & Schedule Reports

NPS Survey App Features

Everything you can do with the NPS Software

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Distribute via various Channels

Reach your customers and employees wherever they are — through Tablets/Kiosks, SMS, Email, Web Widgets, Online & APIs. 

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Measure eNPS

Don't stay restricted to Customers only. Use Zonka Feedback to also measure Employee Net Promoter Score. 

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Measure other CX Metrics 

Besides measuring Net Promoter Score, also measure other CX Metrics like CSAT and CES together in the same survey. 

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Real-time Alerts for Team

Set real-time alerts for team based on the Net Promoter Score or any other custom parameters to keep them updated. 

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Automated Notifications for Respondents

Engage with customers with automated notifications based on their score. 

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Track NPS in real-time 

See responses with the score in real-time, auto-tagged as Detractors, Passives and Promoters. 

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Access in-depth NPS Reports

Get access to real-time, in-depth NPS Reports like NPS Meter Report, Trends Report, Location-based NPS, Text Analytics and more. 

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Create Tasks & Close the Loop

Don't just measure NPS, but also take action to prevent your miffed customers (the detractors) from churning. Create Tasks for your team, take action & close the loop. 

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Use APIs & connect with tools

Trigger NPS Surveys by integrating Zonka Feedback using APIs to your favorite tools. Send NPS Survey post transaction, post ticket closing, post chat and more. 

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Customize NPS Surveys

Completely customize and white-label your NPS Surveys with logo, branding, background and more questions. 

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Add Follow Up Question

Besides asking NPS Question, add a follow up question to your Survey to ask the reason behind the score. 

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Add Logic to NPS Surveys

Display different questions based on the selected score using Survey Logic in your NPS Surveys. 

World-Map

200+

Global Brands

30+

Countries

1 Million

Surveys per month