Add logo, background, colors and more in your Surveys — without any code. Create white-labelled NPS Surveys Modify your NPS Question based on who you’re surveying — Customers and Employees and what you’re taking feedback on (general experience and relationship, or after a transaction, purchase or event).
Let your customers share the reason for their NPS Score in their own words, with open-ended Follow Up Questions Add additional questions in your NPS Survey to get customer details, capture additional feedback, and get more insightful feedback.
Add logic-based follow up questions in your NPS Survey to add relevant questions for Detractors, Passives and Promoters.
Automatically trigger NPS Surveys via SMS and Email at key customer touchpoints or at regular time intervals using Zonka Feedback APIs and Integrations or directly from the NPS Platform. Set up Offline Kiosk NPS Surveys on iPads and Android Tablets for real-time on-premises feedback. Survey your Website Visitors with Survey Links and Website Surveys using Feedback Button and Pop up .
Set up automated, personalized and conditionals emails to customers based on their Net Promoter Score. Engage with customers — thank promoters and encourage them to refer you, show gratitude to passives for their suggestions and reach out to detractors to help solve their issues.
See your feedbacks and survey responses in real-time with the Net Promoter Score in your Response Inbox. Easily filter by Promoters, Detractors, Passives directly from the Inbox. Filter your Responses, add Tags to identify themes, search by Name, Comments and more.
Get insightful NPS Survey Reports instantly to calculate, analyze your NPS performance and take data-driven business decisions.
View your Survey’s NPS Score plotted in charts between -100 to +100 with the score segmented as Promoters, Detractors and Passives.
Monitor your NPS Score over time and track improvements with NPS Trends Reports. See how your Detractors, Passives and Promoters have moved on a Weekly, Monthly, Quarterly and Yearly basis.
What are top themes and words repeated by Detractors, Passives and Promoters in your NPS Survey? Analyze commonly used words in your open-ended questions in the NPS Survey with NPS Text Analysis Report.
Taking feedback across various locations? Compare how your Net Promoter Score fares across various business locations or even departments.
Save your reports with your desired filters, time range and settings. Schedule them to be automatically delivered to your inbox periodically - daily, weekly, monthly, quarterly. Easily distribute Survey Reports to the right stakeholders and spot survey trends - right within your inbox.
Go beyond just sending surveys, taking feedback and viewing reports. Loop in your entire team, keep the right stakeholders notified, take immediate action on miffed customers and Close the Customer Feedback Loop.
Tag your Responses based on the theme. Filter Responses by Questions, Tags, Customer Attributes, Locations and Date.
Create Tasks for different Team Members to take action on feedback
Set Custom Notifications & Alerts for Team Members based on different conditions and filters. Keep the right stakeholders always in loop.
Easily integrate Zonka Feedback using APIs and Webhooks. Connect to tools with ready-to-use integrations — send surveys and responses in Slack , survey your teams in Microsoft Teams, sync feedback and contacts to Salesforce, Hubspot and Zoho CRM, trigger surveys after the ticket is updated in Zendesk and Freshdesk, add new contacts to Mailchimp and Constant Contact and more.