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Integrate NPS software with your in-app SaaS and your website. You can take NPS surveys using:
Microsurveys
Use NPS Microsurveys to measure customer loyalty
Feedback Button
Place NPS feedback button anywhere in your website or in-app
Slide Outs
Using Slide-out NPS forms get instant feedback on website
Pop-ups
Trigger NPS Surveys as pop-up on Website after events
Exit-intent Surveys
Detect when the user is exiting the website and show them NPS survey while they are exiting
Embed & Links
Embed NPS surveys anywhere on your website or tool
Measure customer loyalty using on-premises Net Promoter score surveys on iPads, Android Tablets and Kiosks using Offline Survey App.
iOS - NPS Surveys
Use iPad Survey App to measure on-premises NPS remotely through iPads and iPhones.
Android - NPS Surveys
Set up Android Devices — Tablets & Smartphones into Feedback Devices for real-time feedback remotely.
Kiosk - NPS Surveys
Set up touchscreen devices as Kiosks to take unattended NPS surveys.
Offline NPS Surveys
Create NPS feedback forms on Zonka to collect responses without Wi-Fi, and sync later when you are online!
Measure Net Promoter Score using Email Surveys.
Email Survey Invitations
Send customized Email Surveys to customers with NPS Survey Link.
Embedded NPS into Email Surveys
Add Survey Question directly in the Email body and get higher response rate.
In-Signature Email Surveys
Insert NPS Survey Questions in Email Signature to get feedback.
Scheduled Email Surveys
Schedule NPS Email Surveys to be sent at a later date and time.
Email Survey Triggers via Integrations
Trigger email NPS surveys from the CRMs, Help Desks and others tools you use.
Zonka Feedback's NPS software allows you to send surveys using SMS.
One-click SMS Surveys
Send SMS Surveys with NPS survey form link to customers with customized SMS.
SMS Surveys with Integrations
Trigger NPS SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems and more.
Run NPS surveys on mobile apps, SaaS.
In-App and in-product NPS Surveys
Embed NPS microsurveys within your mobile app and SaaS or PaaS product to get real-time customer feedback on features, product usage and more.
Responsive Mobile Surveys
Build beautiful, mobile-responsive NPS surveys with Zonka Feedback that work seamlessly on all devices and screens.
Offline NPS Surveys
Take feedback without WiFi, on the go and sync automatically.
QR Code
Print QR Codes for customers to scan and instantly access NPS surveys on their mobile browsers.
Customer Feedback with CSAT, CES & NPS Surveys in Intercom
Intercom Messenger Surveys
Add NPS Survey to Intercom Messenger and get customer feedback on website and in-app.
Intercom Conversation Surveys
Allow Customer Success agents to trigger NPS Surveys in Intercom Conversations to gauge feedback.
Intercom NPS Email Surveys
Send automated Intercom Email Surveys based on workflows.
Survey Workflow in Custom Bots
Add Zonka Feedback Forms & NPS Surveys to an Intercom bot workflow
Intercom Post Surveys
Embed NPS Survey Questions or Feedback Button directly in Intercom Posts.
NPS Surveys for Chatbots
Use Zapier or Integrately to embed NPS Surveys with chatbots including Tawk, Tidio, Drift, Landbot, Mobile Monkey and more.
Trigger NPS Surveys using Native Integrations, Zapier and APIs
NPS Surveys for Helpdesks
Trigger NPS surveys after the ticket is updated, closed, or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.
CRMs & Marketing Automation + NPS Surveys
Send NPS surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.
Trigger Email Surveys via APIs
Use APIs to connect to your tools and automate sending NPS Surveys via emails based on events and triggers.
Trigger NPS SMS Surveys via APIs
Send SMS Surveys to customers based on events and triggers in tools you use with APIs.
Connect Apps with Zapier and Integrately
Connect to more than 3,000+ apps and automate NPS surveys and workflows with Zapier and Integrately.
MAKE NPS SURVEYS
Using an easy WYSIWYG survey builder, you can build NPS Surveys in minutes or go for a ready-to-use NPS survey template.
Customize your NPS Question
Modify the NPS Survey Question based on who you're sending the survey to - customers, employees, patients.
Measure Relationship & Transactional NPS
Make tweaks in your NPS Question based on whether you're measuring Relationship NPS or NPS after a transaction.
Variables & Pre-Fill Data
Pass data to your NPS surveys, pre-fill survey fields and use data in NPS Responses & Reports with Custom Variables & Attributes.
SURVEY TRIGGERS
Reach your customers at all touchpoints, at the right time to gauge their loyalty.
Schedule NPS Surveys
Schedule your NPS Surveys from within the platform to automatically send the survey at a specific date or time.
Trigger NPS survey post an event
Integrate with other tools to send NPS Survey post an event like closing a ticket, making a purchase and more.
Automate NPS Surveys on Website & in-App
Set up automation to display your NPS Survey to customers on your website or in-app when an event occurs.
WORKFLOW AUTOMATION
Trigger actions for all responses, or conditional actions based on NPS Scores - for detractors, passives and promoters.
Design your Workflow
Use a simple workflow designer to set up your triggers and actions for tasks.
Trigger Alerts & Actions for Detractors
Based on NPS survey responses, set Email Alerts for team, add tasks, mark responses as urgent or tag responses.
Update Contacts based on Net Promoter Score
Automatically add contacts to list based on their NPS survey responses, unsubscribe them or send them another Survey based on their score.
RESPONSE INBOX MADE EASY
See your feedback and NPS survey responses in real-time with the individual Net Promoter Score in your Response Inbox. Easily filter survey types, respondents and responses by Promoters, Detractors, Passives directly from the Inbox. Add tags to identify themes, search by name, comments and more.
Response Inbox
View NPS feedback and responses in real-time in a Collaborative Response Inbox.
Filter Responses
Use filters to view specific NPS survey responses by using date, question and other filters.
View NPS Segments
View Detractors, Passives and Promoters at a glance in the Response Inbox.
Tag Responses
Add Tags to responses. Flag them or mark them as urgent based on their NPS score.
Add NPS-driven Tasks & Actions
Create tasks for team, and use CX automation and workflows to close the feedback loop.
Manage Contacts
See Contacts with Responses & Attributes. Track Contact Activity, improvs NPS with customer-level insights.
NPS Meter ReportThis is an Overview Report to get a quick summary and analysis of NPS Responses, CX Metrics and Survey Channels.m
NPS Trends ReportGet Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
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NPS Text AnalysisHave multiple locations? Analyze and compare their performance and scores.
NPS compared across LocationsWith this, get analysis and comparison of team member performance on each NPS survey question and metrics.
BETTER CX TEAM COLLABORATION
With Zonka Feedback’s NPS Survey Platform, notify your team instantly for every feedback to enable quick action.
Real-time Alerts and Notifications
Send instant alerts about detractors to your CX team, and promoters to your marketing team via email, SMS and Slack.
Daily, Weekly, Monthly Digests
Schedule Daily, Weekly or Monthly Response Digests with a summary of all NPS responses, and Net Promoter Scores trends.
Saved and Scheduled Reports
Build your own NPS Reports and save them for quick access. Schedule them to be delivered to your mailbox at regular intervals.
CLOSE THE FEEDBACK LOOP
With Zonka Feedback’s NPS Survey Software, notify your team instantly for every feedback to enable quick action.
Apologize to Detractors & Prevent Churn
Reach out to detractors immediately, apologize for their experience, take action and prevent customer churn
Get Suggestions from Passives
Reach out to Passives to get their suggestions about how you can do better. Make improvements, follow up and turn them to promoters.
Turn Promoters to Advocates & Influencers
Thank promoters for their score and request them for online reviews, recommendations and testimonials.
nps survey software Automation
Built-in NPS Software Customer Experience (CX) automation allows you to create smart workflows. Ready-to-use & deep integration with 200+ tools. APIs and Webhooks available for custom integrations.
Sync NPS Score
Sync your Net Promoter Score to apps and all other tools. Map NPS survey fields to fields in your CRMs, Customer Support Tools and Marketing Automation Software.
Automatic Email Triggers
Trigger automatic NPS Surveys and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Deep Integrations
Use Native Integrations with tools like Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own integrations and workflows using Zonka APIs & Webhooks.
Distribute NPS via various Channels
Reach your customers and employees wherever they are — through Tablets/Kiosks, SMS, Email, Web Widgets, Online & APIs.
Measure eNPS
Don't stay restricted to Customers only. Use Zonka Feedback to also measure Employee Net Promoter Score.
Measure other CX Metrics
Besides measuring Net Promoter Score, also measure other CX Metrics like CSAT and CES together in the same survey.
Real-time Alerts for Team
Set real-time alerts for team based on the Net Promoter Score or any other custom parameters to keep them updated.
Automated Notifications for Respondents
Engage with customers with automated notifications based on their NPS responses.
Track NPS in real-time
See responses with the score in real-time, auto-tagged as Detractors, Passives and Promoters.
Access in-depth NPS Reports
Get access to real-time, in-depth NPS Reports like NPS Meter Report, Trends Report, Location-based NPS, Text Analytics and more.
Create Tasks & Close the Loop
Don't just measure NPS, but also take actions to prevent your miffed customers (the detractors) from churning. Create Tasks for your team, take action & close the feedback loop.
Use APIs & connect with tools
Trigger NPS Surveys by integrating Zonka Feedback using APIs to your favorite tools. Send NPS Survey post transaction, post ticket closing, post chat and more.
Customize NPS Surveys
Completely customize and white-label your NPS Surveys with logo, branding, background and more questions.
Add Follow Up Question
Besides asking NPS Question, add a follow up question to your Survey to ask the reason behind the score.
Add Logic to NPS Surveys
Display different questions based on the selected score using Survey Logic in your NPS Surveys.
Global Brands
Countries
Surveys per month
iPad Surveys
Android Surveys
Kiosk Surveys
Mobile Forms
Email Surveys
SMS Surveys
Website Surveys
Creating Surveys
Multilingual Surveys
Collecting Feedback
Closing Feedback Loop
Reporting & Analytics
NPS Dashboard & Reporting
Multiple Locations & Chains
Offline Device Tracking
APIs, Webhooks & Integrations
Healthcare
Education
Retail
Financial
Restaurants
Hotels
Customer Satisfaction
Patient Satisfaction
Employee Satisfaction
Net Promoter Score
Website Surveys
Feedback Form Templates
Integrations
The Ultimate NPS Guide
Survey Tips and Tricks
Blog and Insights
Survey Guides
Help Documentation
Customers
