Grow Customer Loyalty with NPS Surveys

Yes, you can modify the NPS Question for your Survey using Zonka Feedback NPS Survey Software. While the NPS Question is a standard question, it can be tweaked a bit to match the tone and context you're seeking the feedback in.

Following are examples of a few scenarios where you can tweak the standard NPS Question in NPS survey tools to make it relevant for the customers answering the survey.

1. Standard NPS Survey Question

   “On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

2. NPS Survey Question for Company or Business

   “On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

3. NPS Survey Question for Products

   “On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

Yes, you can ask follow-up questions in NPS Surveys. You can keep the questions open-ended or button choice to gain context on the reason behind customer’s score. Follow-up questions are good to identify NPS key-drivers for Detractors and Passives.

Yes, you can ask different follow-up questions to the customers based on the NPS score. The platform allows you to add logic-based questions for Detractors, Passives, and Promoters. For Detractors, and Passives, you can have question asking for ways to make improvements and for promoters, you can ask them to give you review on aggregator platforms.

Yes, you can embed an NPS question in your Email Survey. You can either embed in the survey body, in-signature, trigger via integrations and more within a few minutes.

Yes, Zonka Feedback enables you to run in-app NPS Surveys. You can choose to survey your customer throughout their product journey within your application.

Yes, you can create multiple NPS Surveys for multiple goals with Zonka Feedback. But you can have only one NPS question per survey to maintain feedback accuracy.

Zonka Feedback allows you to automate Customer Feedback Management with real-time alerts and notifications. You can easily set up alerts for low NPS Score and get instant notification. This way, you can equip your team with data for faster action for unhappy customers, prevent churn in the long run and close the feedback loop.

Zonka Feedback offers you advance reporting capabilities to easily view, track, and analyse your survey responses. Here are a few types of reporting features you get with our Net Promoter Score Survey Software:

1. Snapshot Report - Overview report to get quick summary and analysis of the responses.

2. Response insights - Get insights and analysis of all survey responses and CX metrics (NPS, CES, and CSAT)

3. Location Insights - Analyse and compare performance and scores based on locations.

4. Team Performance Report - This allows you to get analysis and comparison of team member performance on each question and metrics.

5. Response Inbox - See all your feedback and survey responses in real-time with option to apply filters.

6. Trends Report - View and analyse how survey responses and metrics have changed over time.

7. Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured text data.

Yes, you can display NPS Survey on your website. You can also choose how to display the survey as the platform offers multiple survey widgets to choose from depending on your need and survey requirement:

1. Website Popup Survey - This Survey appears on the website inside a pop-up and can be targeted towards a specific set of visitors based on interaction for example, a post-purchase pop-up survey.

2. Website Feedback Button Survey - This type of survey encourages feedback from the website visitors since the visitors usually click on it only when they have valuable feedback to share.

3. Slide Up and Bottom Bar Survey - A Slide Up survey appears from the bottom of the web page as an overlay. They can be set to appear based on user activity or time. Similarly, a Bottom Bar Survey is a button placed on the bottom right or left side of your webpage. These are great for collecting feedback on Website Content, Design, Product Quality, Shopping Experience, and more.

4. Embed and Link Survey- Embed  Surveys can be directly added to your website. A good example of this would be a simple rating scale survey altho eh end of an article or a blog, asking the readers to rate the informativeness of the content. Similarly, Link Surveys can also be added anywhere among the website content allowing visitors to click on the link and take relevant survey.

5. Exit Intent Survey - Exit intent are a type of pop-up survey that get triggered when the visitor is trying to leave the website. You can ask them for their reason for abandoning their search or purchase.