NPS SURVEY SOFTWARE
Run effective Net Promoter Score Surveys at all touchpoints. Engage with customers, analyze Customer Loyalty with the NPS Survey Question. Prevent Customer Churn and create Brand Advocates with the NPS Survey Tool.
Sign up now for free and start taking customer feedback in minutes!
By creating NPS survey, you can be on the same page as your customers. Track NPS in-app, offline on tablets, through email and SMS, on Website and more.
Identify at-risk customers based on their NPS score. Get your team notified of dissatisfied customers, reach out to them using using NPS software insights and reduce churn.
Net Promoter Score tool enables you to measure loyalty from the entire value-chain - Customers, Employees, Students, Parents, Patients and Clients, and the list goes on and on!
Customise survey distribution frequency using Survey Throttling as you create NPS Survey to ensure customers aren't over-surveyed and not sent the NPS Survey again in a given time to prevent survey fatigue.
MULTI-CHANNEL NPS SOFTWARE
Create NPS Surveys for all important customer touch-points to gauge their satisfaction and loyalty.
Integrate NPS software with your in-app SaaS and your website. You can take NPS surveys using:
Use NPS Microsurveys to measure customer loyalty
Place NPS feedback button anywhere in your website or in-app
Using Slide-out NPS forms get instant feedback on website
Trigger NPS Surveys as pop-up on Website after events
Detect when the user is exiting the website and show them NPS survey while they are exiting
Embed & Links
Embed NPS surveys anywhere on your website or tool
Measure customer loyalty using on-premises Net Promoter score surveys on iPads, Android Tablets and Kiosks using Offline Survey App.
iOS - NPS Surveys
Use iPad Survey App to measure on-premises NPS remotely through iPads and iPhones.
Android - NPS Surveys
Set up Android Devices — Tablets & Smartphones into Feedback Devices for real-time feedback remotely.
Kiosk - NPS Surveys
Set up touchscreen devices as Kiosks to take unattended NPS surveys.
Offline NPS Surveys
Create NPS feedback forms on Zonka to collect responses without Wi-Fi, and sync later when you are online!
Measure Net Promoter Score using Email Surveys.
Email Survey Invitations
Send customized Email Surveys to customers with NPS Survey Link.
Embedded NPS into Email Surveys
Add Survey Question directly in the Email body and get higher response rate.
In-Signature Email Surveys
Insert NPS Survey Questions in Email Signature to get feedback.
Scheduled Email Surveys
Schedule NPS Email Surveys to be sent at a later date and time.
Email Survey Triggers via Integrations
Trigger email NPS surveys from the CRMs, Help Desks and others tools you use.
Zonka Feedback's NPS software allows you to send surveys using SMS.
One-click SMS Surveys
Send SMS Surveys with NPS survey form link to customers with customized SMS.
SMS Surveys with Integrations
Trigger NPS SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems and more.
Run NPS surveys on mobile apps, SaaS.
In-App and in-product NPS Surveys
Embed NPS microsurveys within your mobile app and SaaS or PaaS product to get real-time customer feedback on features, product usage and more.
Responsive Mobile Surveys
Build beautiful, mobile-responsive NPS surveys with Zonka Feedback that work seamlessly on all devices and screens.
Offline NPS Surveys
Take feedback without WiFi, on the go and sync automatically.
Print QR Codes for customers to scan and instantly access NPS surveys on their mobile browsers.
Customer Feedback with CSAT, CES & NPS Surveys in Intercom
Intercom Messenger Surveys
Add NPS Survey to Intercom Messenger and get customer feedback on website and in-app.
Intercom Conversation Surveys
Allow Customer Success agents to trigger NPS Surveys in Intercom Conversations to gauge feedback.
Intercom NPS Email Surveys
Send automated Intercom Email Surveys based on workflows.
Survey Workflow in Custom Bots
Add Zonka Feedback Forms & NPS Surveys to an Intercom bot workflow
Intercom Post Surveys
Embed NPS Survey Questions or Feedback Button directly in Intercom Posts.
NPS Surveys for Chatbots
Use Zapier or Integrately to embed NPS Surveys with chatbots including Tawk, Tidio, Drift, Landbot, Mobile Monkey and more.
Trigger NPS Surveys using Native Integrations, Zapier and APIs
NPS Surveys for Helpdesks
Trigger NPS surveys after the ticket is updated, closed, or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.
CRMs & Marketing Automation + NPS Surveys
Send NPS surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.
Trigger Email Surveys via APIs
Use APIs to connect to your tools and automate sending NPS Surveys via emails based on events and triggers.
Trigger NPS SMS Surveys via APIs
Send SMS Surveys to customers based on events and triggers in tools you use with APIs.
Connect Apps with Zapier and Integrately
Connect to more than 3,000+ apps and automate NPS surveys and workflows with Zapier and Integrately.
MAKE NPS SURVEYS
Using an easy WYSIWYG survey builder, you can build NPS Surveys in minutes or go for a ready-to-use NPS survey template.
Customize your NPS Question
Modify the NPS Survey Question based on who you're sending the survey to - customers, employees, patients.
Measure Relationship & Transactional NPS
Make tweaks in your NPS Question based on whether you're measuring Relationship NPS or NPS after a transaction.
Variables & Pre-Fill Data
Pass data to your NPS surveys, pre-fill survey fields and use data in NPS Responses & Reports with Custom Variables & Attributes.
Add logic-based follow-up questions in your NPS Surveys to know the reasons and key factors that affect your Net Promoter Score.
Let your customers share the reason for their NPS Score in their own words, with open-ended NPS Follow-Up Questions including Comment Boxes or add multiple-choice questions (MCQs) for Detractors, Passives, and Promoters.
Extract the most out of the survey using the best NPS Software.
Reach your customers at all touchpoints, at the right time to gauge their loyalty.
Schedule NPS Surveys
Schedule your NPS Surveys from within the platform to automatically send the survey at a specific date or time.
Trigger NPS survey post an event
Integrate with other tools to send NPS Survey post an event like closing a ticket, making a purchase and more.
Automate NPS Surveys on Website & in-App
Set up automation to display your NPS Survey to customers on your website or in-app when an event occurs.
Trigger actions for all responses, or conditional actions based on NPS Scores - for detractors, passives and promoters.
Design your Workflow
Use a simple workflow designer to set up your triggers and actions for tasks.
Trigger Alerts & Actions for Detractors
Based on NPS survey responses, set Email Alerts for team, add tasks, mark responses as urgent or tag responses.
Update Contacts based on Net Promoter Score
Automatically add contacts to list based on their NPS survey responses, unsubscribe them or send them another Survey based on their score.
RESPONSE INBOX MADE EASY
See your feedback and NPS survey responses in real-time with the individual Net Promoter Score in your Response Inbox. Easily filter survey types, respondents and responses by Promoters, Detractors, Passives directly from the Inbox. Add tags to identify themes, search by name, comments and more.
View NPS feedback and responses in real-time in a Collaborative Response Inbox.
Use filters to view specific NPS survey responses by using date, question and other filters.
View NPS Segments
View Detractors, Passives and Promoters at a glance in the Response Inbox.
Add Tags to responses. Flag them or mark them as urgent based on their NPS score.
Add NPS-driven Tasks & Actions
Create tasks for team, and use CX automation and workflows to close the feedback loop.
See Contacts with Responses & Attributes. Track Contact Activity, improvs NPS with customer-level insights.
NPS SURVEY REPORTS
Get insightful NPS Survey Reports instantly to calculate, analyze your NPS performance and take data-driven business decisions.
This is an Overview Report to get a quick summary and analysis of NPS Responses, CX Metrics and Survey Channels.m
Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Have multiple locations? Analyze and compare their performance and scores.
With this, get analysis and comparison of team member performance on each NPS survey question and metrics.
BETTER CX TEAM COLLABORATION
With Zonka Feedback’s NPS Survey Platform, notify your team instantly for every feedback to enable quick action.
Real-time Alerts and Notifications
Send instant alerts about detractors to your CX team, and promoters to your marketing team via email, SMS and Slack.
Daily, Weekly, Monthly Digests
Schedule Daily, Weekly or Monthly Response Digests with a summary of all NPS responses, and Net Promoter Scores trends.
Saved and Scheduled Reports
Build your own NPS Reports and save them for quick access. Schedule them to be delivered to your mailbox at regular intervals.
CLOSE THE FEEDBACK LOOP
With Zonka Feedback’s NPS Survey Software, notify your team instantly for every feedback to enable quick action.
Apologize to Detractors & Prevent Churn
Reach out to detractors immediately, apologize for their experience, take action and prevent customer churn
Get Suggestions from Passives
Reach out to Passives to get their suggestions about how you can do better. Make improvements, follow up and turn them to promoters.
Turn Promoters to Advocates & Influencers
Thank promoters for their score and request them for online reviews, recommendations and testimonials.
nps survey software Automation
Built-in NPS Software Customer Experience (CX) automation allows you to create smart workflows. Ready-to-use & deep integration with 200+ tools. APIs and Webhooks available for custom integrations.
Sync NPS Score
Sync your Net Promoter Score to apps and all other tools. Map NPS survey fields to fields in your CRMs, Customer Support Tools and Marketing Automation Software.
Automatic Email Triggers
Trigger automatic NPS Surveys and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Use Native Integrations with tools like Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own integrations and workflows using Zonka APIs & Webhooks.
TOP FEATURES OF THE BEST NPS SURVEY APP
Distribute NPS via various Channels
Reach your customers and employees wherever they are — through Tablets/Kiosks, SMS, Email, Web Widgets, Online & APIs.
Don't stay restricted to Customers only. Use Zonka Feedback to also measure Employee Net Promoter Score.
Measure other CX Metrics
Besides measuring Net Promoter Score, also measure other CX Metrics like CSAT and CES together in the same survey.
Real-time Alerts for Team
Set real-time alerts for team based on the Net Promoter Score or any other custom parameters to keep them updated.
Automated Notifications for Respondents
Engage with customers with automated notifications based on their NPS responses.
Track NPS in real-time
See responses with the score in real-time, auto-tagged as Detractors, Passives and Promoters.
Access in-depth NPS Reports
Get access to real-time, in-depth NPS Reports like NPS Meter Report, Trends Report, Location-based NPS, Text Analytics and more.
Create Tasks & Close the Loop
Don't just measure NPS, but also take actions to prevent your miffed customers (the detractors) from churning. Create Tasks for your team, take action & close the feedback loop.
Use APIs & connect with tools
Trigger NPS Surveys by integrating Zonka Feedback using APIs to your favorite tools. Send NPS Survey post transaction, post ticket closing, post chat and more.
Customize NPS Surveys
Completely customize and white-label your NPS Surveys with logo, branding, background and more questions.
Add Follow Up Question
Besides asking NPS Question, add a follow up question to your Survey to ask the reason behind the score.
Add Logic to NPS Surveys
Display different questions based on the selected score using Survey Logic in your NPS Surveys.
Industry leaders around the world are using Zonka Feedback's online NPS tool.
Be a part of the #FeedbackMatters campaign and improve your customer feedback management.
Yes, you can modify the NPS Question for your Survey using Zonka Feedback NPS Survey Software. While the NPS Question is a standard question, it can be tweaked a bit to match the tone and context you're seeking the feedback in.
Following are examples of a few scenarios where you can tweak the standard NPS Question in NPS survey tools to make it relevant for the customers answering the survey.
Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”
NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”
NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”
By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.
Yes, you can ask follow-up questions in NPS Surveys. You can keep the questions open-ended or button choice to gain context on the reason behind customer’s score. Follow-up questions are good to identify NPS key-drivers for Detractors and Passives.
Yes, you can ask different follow-up questions to the customers based on the NPS score. The platform allows you to add logic-based questions for Detractors, Passives, and Promoters. For Detractors, and Passives, you can have question asking for ways to make improvements and for promoters, you can ask them to give you review on aggregator platforms.
Yes, you can embed an NPS question in your Email Survey. You can either embed in the survey body, in-signature, trigger via integrations and more within a few minutes.
Yes, Zonka Feedback enables you to run in-app NPS Surveys. You can choose to survey your customer throughout their product journey within your application.
Yes, you can create multiple NPS Surveys for multiple goals with Zonka Feedback. But you can have only one NPS question per survey to maintain feedback accuracy.
Zonka Feedback allows you to automate Customer Feedback Management with real-time alerts and notifications. You can easily set up alerts for low NPS Score and get instant notification. This way, you can equip your team with data for faster action for unhappy customers, prevent churn in the long run and close the feedback loop.
Zonka Feedback offers you advance reporting capabilities to easily view, track, and analyse your survey responses. Here are a few types of reporting features you get with our Net Promoter Score Survey Software:
Snapshot Report - Overview report to get quick summary and analysis of the responses.
Response insights - Get insights and analysis of all survey responses and CX metrics (NPS, CES, and CSAT)
Location Insights - Analyse and compare performance and scores based on locations.
Team Performance Report - This allows you to get analysis and comparison of team member performance on each question and metrics.
Response Inbox - See all your feedback and survey responses in real-time with option to apply filters.
Trends Report - View and analyse how survey responses and metrics have changed over time.
Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured text data.
Yes, you can display NPS Survey on your website. You can also choose how to display the survey as the platform offers multiple survey widgets to choose from depending on your need and survey requirement:
Website Popup Survey - This Survey appears on the website inside a pop-up and can be targeted towards a specific set of visitors based on interaction for example, a post-purchase pop-up survey.
Website Feedback Button Survey - This type of survey encourages feedback from the website visitors since the visitors usually click on it only when they have valuable feedback to share.
Slide Up and Bottom Bar Survey - A Slide Up survey appears from the bottom of the web page as an overlay. They can be set to appear based on user activity or time. Similarly, a Bottom Bar Survey is a button placed on the bottom right or left side of your webpage. These are great for collecting feedback on Website Content, Design, Product Quality, Shopping Experience, and more.
Embed and Link Survey- Embed Surveys can be directly added to your website. A good example of this would be a simple rating scale survey altho eh end of an article or a blog, asking the readers to rate the informativeness of the content. Similarly, Link Surveys can also be added anywhere among the website content allowing visitors to click on the link and take relevant survey.
Exit Intent Survey - Exit intent are a type of pop-up survey that get triggered when the visitor is trying to leave the website. You can ask them for their reason for abandoning their search or purchase.
Surveys per month