Real-time Reporting and Analytics To Improve CX

Discover powerful, real-time insights with Zonka Feedback’s Advanced Reporting & Analytics. Dive into detailed NPS, CSAT, CES reports, and AI-driven sentiment analysis to make smarter, data-backed decisions.

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Insights & Trends Report

Discover Powerful Trends & Detailed Survey Insights

Get detailed insights with question-wise analysis and key driver reports linked to NPS, CSAT, CES, and sentiments. Track trends, compare performance, and identify areas for improvement across teams and locations.

NPS, CSAT, CES, Sentiments Insights & Trends Reports
Key Driver & Response Insights
Location & Team Performance Insights
Dynamic Word Cloud

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Agent, Location, Digital Cx

Optimize CX with Agent, Locations, and Page Insights

Gain actionable insights by analyzing feedback across locations, agents, and web pages. Understand performance variations, improve digital experiences, and implement targeted strategies for better customer outcomes.

Location-Based Insights
Agent Performance Reports
Page & Content Analysis

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Integration

Connect and Manage Feedback with the Tools You Use

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

Sync CX Data: Automatically sync CX data with your systems.
Trigger Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
APIs and Webhooks: Build custom integrations and workflows.

Explore all Integrations

Salesforce

Integrate feedback seamlessly into Salesforce to personalize customer journeys, predict churn, and drive growth with actionable insights.

Zendesk

Sync real-time customer feedback and tickets in Zendesk to ensure faster resolutions and improved support experiences.

Freshdesk

Collect and sync feedback directly into Freshdesk, empowering your support team with actionable insights for better service.

HubSpot

Automate feedback collection and contact management in HubSpot to monitor customer health and improve satisfaction scores.

Intercom

Engage customers directly in Intercom Messenger by sending targeted surveys, in custom bots, via emails, and in posts.

Jira

Integrate user feedback into Jira, automatically creating tickets to streamline issue tracking and product development.

MS Teams

Capture feedback within MS Teams to drive collaboration and quickly address customer concerns with integrated insights.

 Advanced Reporting

Comprehensive Analytics Platform For Informed Decision Making

Zonka Feedback offers an all-in-one reporting and analytics platform that businesses can leverage to make data-driven decisions and improve their customer experience.

Break it down with CX Metrics

View every report by breaking it down based on the scores received in NPS, CES, or CSAT survey questions.

Filter Reports

Drill down to specific areas by setting up quick filters across reports for questions, CX metrics, users, tags, devices, channels, days, time, locations, and more.

Download Reports

Each report, even with filtered views, can be easily downloaded as a PDF in just one click to present it to stakeholders anytime.

Drilldown Reports

Need a better understanding of the feedback? Use Drill-Down Reports to delve into detailed reports for in-depth insights, empowering you to understand feedback and take precise, targeted actions to drive improvement.

Save and Schedule

Save reports and deliver them to team inboxes regularly, ensuring timely updates.

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

This product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs. Also met our compliance needs as an organization

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data.

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

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Real-time Reporting and Analytics To Improve CX

Trusted by 1000+ Brands Globally

Insights & Trends Report

Discover Powerful Trends & Detailed Survey Insights

AI Sentiment Analysis

Advanced AI Sentiment Analysis & Emotion Detection

Agent, Location, Digital Cx

Optimize CX with Agent, Locations, and Page Insights

Integration

Connect and Manage Feedback with the Tools You Use

Salesforce

Zendesk

Freshdesk

HubSpot

Intercom

Jira

MS Teams

Ensure Enterprise CX Excellence

Data Security & Compliance

SSO and User Permission

Data Hosting & Localization

Enterprise-grade Services

Comprehensive Analytics Platform For Informed Decision Making

Break it down with CX Metrics

Filter Reports

Download Reports

Drilldown Reports

Save and Schedule

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

Powering 2,000+ of the best customer experiences

AI FEEDBACK INTELLIGENCE

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CX Metrics

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Use Case

RESOURCES

GUIDES & BLOGS

COMPANY

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