With Zonka Feedback, access in-depth feedback data and survey reports and analytics. Analyze survey results, view actionable insights and take informed business decisions for business growth.
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SURVEY SNAPSHOT REPORT
Get a summary and analysis of Responses, Response Time, Survey Completion Time, CX Metrics and Survey Channels in the Survey Snapshot Report.
SURVEY INSIGHTS REPORT
Get a summary and analysis of each question and how it was responded to and identify trends.
TEAM PERFORMANCE REPORT
Know how well your Customer Success Teams are performing by taking feedback for them with Zonka Feedback.
LOCATION INSIGHTS REPORT
For location-based businesses, take location-based feedback and view question-wise analysis for the locations.
View your feedback and survey responses in real-time in your Response Inbox.
Just like an email inbox, you can view all your feedback and responses in your Response Inbox as soon as they’re captured.
Add filters to your inbox like Date, Locations, Team, Contact Attributes, Survey Response Choices, CX Metrics and more to view condition-based responses.
View CX Metrics Segments
View metrics - Net Promoter Score, Customer Effort Score and Customer Satisfaction Score with your Survey Response.
Create and add your own tags to responses based on any themes. Flag them or mark them as important.
Add Tasks & Actions
Create tasks for the team for survey responses, take actions on them and close the feedback loop.
Add and manage contact lists in Zonka and distribute surveys via email and SMS.
SURVEY TRENDS REPORT
View performance of your metrics - Net Promoter Score, Customer Satisfaction Score and Customer Effort Score - over a period of time, on a weekly, monthly, quarterly and yearly basis.
Use the Trends Report to analyze growth and score overtime and improve on existing processes and services.
TEXT ANALYTICS REPORT
View a visual representation of the most repeated words in your survey in a colorful word cloud.
Word Count Table
View words that were used in your open-ended questions and comment boxes with the number of times they were mentioned, in how many responses they were mentioned and their corresponding CX Metrics - NPS, CES and CSAT.
TAGS ANALYTICS REPORT
Create reports based on tags added by you to the responses and analyze.
View and enjoy your pre-built, advanced survey reports instantly, in real-time and all in one-click.
Know what your audience has to say in real time. Zonka Feedback reports get fed as soon as a response is captured.
NPS, CES and CSAT Reports
View detailed analysis of customer satisfaction, loyalty and ease of doing business with you with CX Metrics reports - NPS, CES and CSAT.
Gain access to rapid information in real time and pinpoint the reasons behind the figures.
Graphical Survey Reporting
Get visually appealing graphical representations of large datasets for identifying any trends
Filter your Survey Reports
Add custom filters to your response data by date, questions, locations, tags, attributes, variables, and more.
Generate your custom reports with added filters and themes and then save it for future access.
Export these reports in your desired format and use it to analyze the data when offline or share with your peers.
Schedule Survey Reports
Schedule the reports by daily, weekly or monthly and get them automatically generated and delivered to your inbox.
Surveys per month