Get an insightful summary and analysis of Responses, Response Time, Survey Completion Time, CX Metrics and Survey Channels in the Survey Snapshot Report.
View insights and analysis of all the Survey Questions and Responses including CX Metrics - NPS, CES and CSAT in the Survey Response Insights Report.
See your feedback and survey responses in real-time with CX Metrics (NPS, CES and CSAT) in your Response Inbox. Filter your Responses, add Tags to identify themes, search by Name, Comments and more.
Taking feedback and running surveys across multiple locations? Analyze and compare their performance and scores with the Location Insights Report. This gives you a comparison of CX Metrics between all locations, as well as a question-wise analysis and comparison for each survey question.
Get customer feedback about how your team is performing and view detailed team-based, team performance reports in Zonka Feedback.
How are your CX Metrics - NPS, CES and CSAT - changing over a period of time? View this in an Overtime Trends Report. View performance of your metrics over a period of time, on a weekly, monthly, quarterly and yearly basis.
Uncover insights, trends and patterns of open-ended responses, comments and unstructured data with Text Analytics report. View how many times words were repeated and view their cumulative CX Metrics as well.