Get real-time Survey Reports and Analytics

With Zonka Feedback, access in-depth feedback data and survey reports and analytics. Analyze survey results, view actionable insights and take informed business decisions for business growth.

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Reports and Analytics - Insights,trends,text (1)

10 million+ Surveys | 2,000+ Businesses | 30+ Countries | 6 Continents | 39 Languages

Build Engaging Surveys
Measure NPS, CES, CSAT
Collect via Offline, Email, SMS, Web
CX Automation & Integrations
Close the Feedback Loop
Actionable Reports & Insights

SURVEY SNAPSHOT REPORT

View an overview of Survey Data with Survey Snapshot Report

Get a summary and analysis of Responses, Response Time, Survey Completion Time, CX Metrics and Survey Channels in the Survey Snapshot Report.

View Survey Responses, Completion Rate & Average Completion Time of the survey.
Get Response Analysis for CX Metrics - NPS, CES and CSAT
View the latest ten responses and a response trends graph giving away the respondent activity slope.
Explore location and team wise Leaderboards for performance evaluations.
View an analysis of all Survey Channels over which you distributed the survey.

SURVEY INSIGHTS REPORT

View insights and analysis of all the Survey Questions and Responses

Get a summary and analysis of each question and how it was responded to and identify trends.

Get Response Analysis for all questions including CX Metrics (NPS, CES and CSAT)
View corresponding CX Metrics for all question options.
Get scores, averages and percentage values of the responses collected.
Know how many times a question has been skipped or taken.

TEAM PERFORMANCE REPORT

Learn about how your team is performing

Know how well your Customer Success Teams are performing by taking feedback for them with Zonka Feedback.

View team-wise survey response report.
Compare teams based on CX Metrics (NPS, CES and CSAT) being measured.
Get heatmaps and leaderboards for your team and agent.

LOCATION INSIGHTS REPORT

Analyze feedback collected across multiple locations

For location-based businesses, take location-based feedback and view question-wise analysis for the locations.

Manage multiple locations and view feedback captured across locations.
Compare CX metrics based on locations - NPS, CES and CSAT.
Get a detailed, question-wise comparison for all locations.
View heatmaps and leaderboards for the number of responses and CX Metrics for locations.

RESPONSE INBOX

View & Track Real-time Responses in all-in-one Response Inbox

View your feedback and survey responses in real-time in your Response Inbox.

Inbox View

Just like an email inbox, you can view all your feedback and responses in your Response Inbox as soon as they’re captured.

Filter Responses

Add filters to your inbox like Date, Locations, Team, Contact Attributes, Survey Response Choices, CX Metrics and more to view condition-based responses.

View CX Metrics Segments

View metrics - Net Promoter Score, Customer Effort Score and Customer Satisfaction Score with your Survey Response.

Tag Responses

Create and add your own tags to responses based on any themes. Flag them or mark them as important.

Add Tasks & Actions

Create tasks for the team for survey responses, take actions on them and close the feedback loop.

Manage Contacts

Add and manage contact lists in Zonka and distribute surveys via email and SMS.

SURVEY TRENDS REPORT

View data over-time with Survey Trends Report

View performance of your metrics - Net Promoter Score, Customer Satisfaction Score and Customer Effort Score - over a period of time, on a weekly, monthly, quarterly and yearly basis.

Use the Trends Report to analyze growth and score overtime and improve on existing processes and services.

TEXT ANALYTICS REPORT

Analyze open-ended questions and comments with Text Analytics Report

Word Cloud

View a visual representation of the most repeated words in your survey in a colorful word cloud.
Word Count Table

View words that were used in your open-ended questions and comment boxes with the number of times they were mentioned, in how many responses they were mentioned and their corresponding CX Metrics - NPS, CES and CSAT.