Create new leads and deals in Pipedrive. Automate CSAT & NPS Surveys, update new leads and deals, measure lead quality, and get a 360° view of your customers with Pipedrive & Zonka Feedback Integration.
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With Pipedrive + Zonka Feedback, you can collect Customer Feedback automatically, throughout the sales pipeline on any specific events.
Trigger email surveys when a deal status is changed
Take feedback when a deal is won or lost
Tailor-made Pipedrive Surveys
With an easy-to-use Survey Builder, create interactive surveys and ask relevant questions.
Measure NPS, CSAT, and CES
Choose from 30+ question types
Add open-ended questions and comment boxes
Create logic-based surveys
Create surveys in multiple languages
Build your Email Surveys
Increase engagement and feedback with personalized Email Surveys. With an easy-to-use Email Survey Editor, create your survey effortlessly.
Create surveys with a no-code Email Survey Builder
Customize & White-Label Email Surveys
Personalize surveys by adding placeholders and field attributes
Embed the question directly in the email body
Track emails and set reminders for survey responses.
Prevent over-surveying the respondents with Survey Throttling
Pipedrive Lead & Deal Generation
Automate creation of new leads and deals from survey responses and update existing leads and contacts in Pipedrive — all in real-time.
CX View of Deals & Leads
While your sales team works on deals and leads, give them visibility of customer feedback and experience within Pipedrive.
Feedback syncs automatically to deals and leads as Pipedrive notes, and track CX Metrics like NPS, CES & CSAT.
With Response Inbox, view responses in real-time. Add tags, notes and tasks to take action.
View all feedback and responses in a Collaborative Response Inbox.
Search & Filter Responses
Use Date, Response Choices, Contact Attributes, Variables to filter.
Group & Tag Responses
Add Tags to responses. Flag them or mark them as urgent.
Create Tasks & Actions
Create tasks for the team, take action and close the feedback loop.
Filter by CX Metrics
View CX Scores (NPS, CES, and CSAT) and segment contacts based on metrics-based filters.
See Contacts with Responses & Attributes. And monitor contact activity.
Advanced Workflows Builder
Design intuitive workflows and trigger automatic actions based on Survey Responses.
With an easy-to-use Workflow Designer, automate repetitive tasks and actions to scale up your CX Program.
Alerts, Notifications & Response Actions
Set up Alerts and Notifications for the team, Add Response Tags, Create Tasks and more for new Responses.
Segment Contacts & Trigger Actions
Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.
With in-depth feedback reports, make business decisions based on customer data.
View one-click ready reports like Snapshot, Insights, Trends, and Inbox
Get overtime CX Analytics with Trends Report
Drill Down to actual responses
View Text Analytics for open-ended questions
Filter & Segment your Reports with tags, ratings, etc.
Save & Schedule your Reports