Introducing User Segmentation — Deliver surveys and feedback forms with precise targeting using powerful User Segments. Learn more ➝

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Customer Feedback Surveys for Pipedrive CRM

Create new leads and deals in Pipedrive. Automate CSAT & NPS Surveys, update new leads and deals, measure lead quality, and get a 360° view of your customers with Pipedrive & Zonka Feedback Integration.


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10 million+ Surveys | 2,000+ Businesses | 30+ Countries | 6 Continents | 39 Languages

  • sap
  • ernst-young-ey
  • nikon
  • air-arabia
  • bcg
  • apple
  • american-express
  • Build Engaging Surveys
  • Measure NPS, CES, CSAT
  • Collect via Offline, Email, SMS, Web
  • CX Automation & Integrations
  • Close the Feedback Loop
  • Actionable Reports & Insights

Make Feedback a part of your entire Sales Process

With Pipedrive + Zonka Feedback, you can collect Customer Feedback automatically, throughout the sales pipeline on any specific events.

  • edit-new Trigger email surveys when a deal status is changed

  • edit-new Take feedback when a deal is won or lost

Tailor-made Pipedrive Surveys

Customize your Surveys and ask the questions you want

With an easy-to-use Survey Builder, create interactive surveys and ask relevant questions.

  • edit-new Measure NPS, CSAT, and CES

  • edit-new Choose from 30+ question types

  • edit-new Add open-ended questions and comment boxes

  • edit-new Create logic-based surveys

  • edit-new Create surveys in multiple languages


Build your Email Surveys

Create engaging Email Surveys

Increase engagement and feedback with personalized Email Surveys. With an easy-to-use Email Survey Editor, create your survey effortlessly.

  • edit-new Create surveys with a no-code Email Survey Builder

  • edit-new Customize & White-Label Email Surveys

  • edit-new Personalize surveys by adding placeholders and field attributes

  • edit-new Embed the question directly in the email body

  • edit-new Track emails and set reminders for survey responses.

  • edit-new Prevent over-surveying the respondents with Survey Throttling

Pipedrive Lead & Deal Generation

Generate new leads & deals from surveys

Automate creation of new leads and deals from survey responses and update existing leads and contacts in Pipedrive — all in real-time.


CX View of Deals & Leads

Give your sales team visibility to Customer Experience

While your sales team works on deals and leads, give them visibility of customer feedback and experience within Pipedrive.

Feedback syncs automatically to deals and leads as Pipedrive notes, and track CX Metrics like NPS, CES & CSAT.

Real-time Feedback

View Instant Feedback & Take Action in a Collaborative Response Inbox

With Response Inbox, view responses in real-time. Add tags, notes and tasks to take action.


In-moment Responses In-moment Responses

View all feedback and responses in a Collaborative Response Inbox.

Search & Filter ResponsesSearch & Filter Responses

Use Date, Response Choices, Contact Attributes, Variables to filter.

Group & Tag ResponsesGroup & Tag Responses

Add Tags to responses. Flag them or mark them as urgent.

Create Tasks & ActionsCreate Tasks & Actions

Create tasks for the team, take action and close the feedback loop.

Filter by CX MetricsFilter by CX Metrics

View CX Scores (NPS, CES, and CSAT) and segment contacts based on metrics-based filters.

Manage ContactsManage Contacts

See Contacts with Responses & Attributes. And monitor contact activity.

Advanced Workflows Builder

Automate Response Management with Workflows

Design intuitive workflows and trigger automatic actions based on Survey Responses.

  • edit-new Design Workflows

    With an easy-to-use Workflow Designer, automate repetitive tasks and actions to scale up your CX Program.

  • edit-new Alerts, Notifications & Response Actions

    Set up Alerts and Notifications for the team, Add Response Tags, Create Tasks and more for new Responses.

  • edit-new Segment Contacts & Trigger Actions

    Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.


Feedback Analytics

Set and Meet Goals with Real-time Reports

With in-depth feedback reports, make business decisions based on customer data.

  • edit-new View one-click ready reports like Snapshot, Insights, Trends, and Inbox

  • edit-new Get overtime CX Analytics with Trends Report

  • edit-new Drill Down to actual responses

  • edit-new View Text Analytics for open-ended questions

  • edit-new Filter & Segment your Reports with tags, ratings, etc.

  • edit-new Save & Schedule your Reports

Start building stronger customer relationships today

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