right_arrow_blueIntroducing User Segmentation — Deliver surveys and feedback forms with precise targeting using powerful User Segments. Learn more

Zonka Feedback gets smarter with AI: Build smarter surveys, unlock deeper insights ➝

Most Secure Feedback Software for Financial Institutions

Capture in-the-moment customer feedback at banks, insurance companies, and financial institutions with Zonka Feedback. Leverage real-time insights to measure customer experience and staff performance or analyze online banking experience via intuitive in-app and in-product surveys.

Financial Services - Banner
retail
Banking
Capture customer feedback to enhance service quality, optimize branch performance, and improve banking experiences.
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Insurance
Collect policyholder insights to streamline claims processing, refine customer support, and boost retention.
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Wealth Services
Use feedback to personalize investment advice, strengthen client relationships, and drive wealth management success.
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FinTech
Monitor user feedback to enhance digital experiences, improve product offerings, and increase customer engagement.
Trusted by 1000+ Brands Globally
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CX Automation

Managing Feedback at Scale with Automation

Streamline feedback management across all banking touchpoints with AI-driven automation. Collect, analyze, and act on insights at scale. Trigger surveys, customize workflows, and ensure fast issue resolution.

  • Workflow Designer
  • Automated Follow-ups
  • Real-time Alerts & Notifications to Teams
CX Automation left-right
AI Analytics - CSAT
AI Analytics

Unlock Powerful Customer Insights with AI Analytics

Improve banking experience with AI! Analyze sentiments, emotions, and intent, and automatically tag responses. Identify critical issues, uncover recurring topics, and leverage AI-driven insights to enhance service quality and resolve issues swiftly.

  • Sentiment and Customer Emotions
  • Themes and Entities
  • Urgency and Intent-Based Routing
  • Automatic Tagging
Closing Feedback Loop

Set Up Closed Loop Banking Feedback Processes 

Centralize all customer queries, route complaints and requests to the right teams, prioritize suggestions, and monitor all feedback in one place. Respond directly via a collaborative response inbox, schedule follow-ups, and enhance the banking customer experience.

  • Case Management
  • Closed-loop Workflows
  • Collaborative Response Inbox
  • Centralized Customer Interactions
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Integrations

Connect and Manage Feedback with the Tools You Use

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

  • Sync CX Data: Automatically sync CX data with your systems.
  • Trigger Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
  • Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
  • APIs and Webhooks: Build custom integrations and workflows.
Integrations 1 - NPS
Salesforce.com_logo

Intercom

Send NPS Surveys to your prospects and customers inside Intercom Messenger, in Custom Bots, via Emails, and in Posts.
zendesk

Zendesk

Embed NPS Surveys inside Zendesk emails, signature or trigger surveys after a ticket is updated, solved, or closed.
freshdesk

Freshdesk

Create Contact Lists in Zonka Feedback based on conditions and filters. Use these lists to send Email Surveys.
helpscout

Help Scout

Measure Team Performance and Customer Loyalty by embedding NPS Surveys inside Help Scout conversations.
Zonka Feedback APIs & Integrations

Integrations & APIs

Use Integrations and APIs to trigger NPS Surveys and measure Customer Loyalty at the right time.
Zonka Feedback Webhooks

WebHooks

Deliver real-time feedback alerts via Webhooks, enabling instant action and seamless integration into workflows.
Enterprise Solutions

Ensure Enterprise CX Excellence

Scale Up without Worrying about Customer Data

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Data Security & Compliance

ISO 27001:2022 certification & GDPR & HIPAA compliance

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SSO and User Permission

Single sign-on and user controls to manage roles and access levels

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Data Hosting & Localization

Flexible data hosting across multiple global data centers.

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Enterprise-grade Services

Import historical data, get custom integrations, and expert CX consulting

Powerful Bank Feedback System

Everything You Need to Deliver Exceptional Banking Experience

Zonka Feedback offers powerful bank feedback software to build and scale banking, insurance, and financial services feedback programs. Collect and measure customer feedback, get real-time insights, and automate closing the feedback loop.

AI Survey Builder

Design surveys with AI, pre-defined templates, and advanced customization, supporting multiple languages and comprehensive question types.
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Multi-channel Feedback Collection

Collect feedback seamlessly across email, SMS, web widgets, in-app surveys, and offline modes, ensuring broad and consistent data capture.
multi-channel

NPS, CES, and CSAT Surveys

Measure loyalty, effort, and satisfaction with specialized survey tools, offering detailed insights into customer experience metrics.
Build NPS CSAT CES- IMG

AI-driven Platform

Create intelligent feedback programs through AI-driven survey creation, sentiment analysis, and AI insights. Automatically categorize feedback by themes and urgency, utilize AI translations, and generate summaries for data-driven decisions.
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Workflow Designer

Automate feedback management with customizable workflows, ensuring timely follow-up actions and closing feedback loops efficiently.
CX Workflow Designer-2

Advanced Reporting

Create customizable, location-based, or agent-based reports filtered by CX metrics, questions, and attributes.
Reports and Insights - IMG

Collaborative Response Inbox

Centralize and manage all feedback responses, enabling team collaboration, issue tracking, and effective communication directly from the platform.
Collaborative response inbox
Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.
Kanagaraj
Kanagaraj S.
Sankara Eye Hospital
Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.
Nachiket
Nachiket Bandekar, IT Director
Damas Jewellery
This product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs. Also met our compliance needs as an organization
Sandeep
Sandeep Dua
Select CITYWALK Mall
The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system
vinit
Vinit R
Healthcity Cayman Islands
What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.
Rafael
Rafael H.
Founder & CEO at Reteamly
Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.
chris-salans
Chris Salans
Owner, Mosaic Bali
Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.
Shefali
Shefali V.
Director Of Operations at AMAZON WOOD PVT LTD
Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data.
louis
Louis I.
Griswold Home Care
The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.
Larry
Larry W.
Digital Marketing - Higher Education & Diversity
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