Introducing User Segmentation — Deliver surveys and feedback forms with precise targeting using powerful User Segments. Learn more
Zonka Feedback gets smarter with AI: Build smarter surveys, unlock deeper insights ➝
Capture in-the-moment customer feedback at banks, insurance companies, and financial institutions with Zonka Feedback. Leverage real-time insights to measure customer experience and staff performance or analyze online banking experience via intuitive in-app and in-product surveys.
Enhance every banking interaction by leveraging real-time feedback to drive personalized experiences, improve service delivery, and build lasting customer loyalty across branch, digital, and support channels.
Streamline feedback management across all banking touchpoints with AI-driven automation. Collect, analyze, and act on insights at scale. Trigger surveys, customize workflows, and ensure fast issue resolution.
Improve banking experience with AI! Analyze sentiments, emotions, and intent, and automatically tag responses. Identify critical issues, uncover recurring topics, and leverage AI-driven insights to enhance service quality and resolve issues swiftly.
Centralize all customer queries, route complaints and requests to the right teams, prioritize suggestions, and monitor all feedback in one place. Respond directly via a collaborative response inbox, schedule follow-ups, and enhance the banking customer experience.
Zonka Feedback ensures top-tier security for customer data through advanced encryption and strict compliance with banking regulations, maintaining the highest standards of data protection and integrity.
Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.
Scale Up without Worrying about Customer Data
ISO 27001:2022 certification & GDPR & HIPAA compliance
Single sign-on and user controls to manage roles and access levels
Flexible data hosting across multiple global data centers.
Import historical data, get custom integrations, and expert CX consulting
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