SaaS Feedback Software | Customer Feedback Software for SaaS & Tech

BUILD SAAS FEEDBACK FORMS

Create & Customize your SaaS Feedback Forms

Use a simple WYSIWYG Survey builder to ask any questions in your SaaS Feedback Form.

Build Experience

Build different customer experiences: Measure NPS, CES, CSAT. Conduct Surveys, Polls & Quizzes.
Dynamic Surveys

Use skip logic, survey redirection, answer piping, themes, languages and more to create Dynamic Surveys.
Variables & Pre-Fill Data

With Custom Variables & Attributes, pass data to your surveys, pre-fill survey fields and enrich your responses and reports .

Product NPS Survey

Conduct surveys to measure loyalty of your product users with Net Promoter Score feedback form and improve customer experience with the product.

Product CES Survey

Measure the effort put in by customers to get their queries resolved effectively with Customer Effort Score survey.

Product Feature Feedback

Effectively measure the satisfaction of your customers with the new product feature and possible changes that can be made with Product Feature Feedback.

Product Feature Request Survey

Know what feature is missing in your product by asking the users directly with Product Feature Request Survey.

Product Churn Survey

Identify why your product users are leaving and what improvements can be made to prevent churn with Product Churn Survey.

Product Demo Request Survey

Collect information on users who are willing to take the product demo with Product Demo Request Survey.

Marketing Attribution Survey

Determine how the users got to know about your brand and optimize your market spending based on the responses with Marketing Attribution Survey.

Product Market-Fit Survey

Measure your product’s market fit before launch and make the required improvements before doing so with Product Market-Fit Survey.

Website
Offline
Email
SMS
Mobile
Intercom
Integrations

Website Feedback

Get instant feedback using 100% customizable website surveys.

Microsurveys

Microsurveys to get instant feedback from your users
Feedback Button

Place feedback button anywhere in your website or web product

Slide Outs

Left and Right Slide-outs enabling you to get instant feedback
Pop-ups

Conditional pop-ups to capture feedback

Exit Surveys

Detect when the user is exiting the website and survey them
Embed & Links

Embed or Link surveys anywhere on your website

Survey App & Offline Surveys

Take Feedback on iPads, Android Tablets and Kiosks using Offline Survey App.

iOS Surveys

Use iPad Survey App to take on-premises feedback through iPads and iPhones.
Android Devices

Turn Android Tablets & Smartphones into Feedback Devices to take real-time feedback.

Kiosk Feedback

Set up touchscreen devices as Kiosks to take unattended feedback.
Offline Surveys

Take feedback and collect responses without Wi-Fi. Sync anytime.

Email Surveys

Measure Customer Feedback with Email Surveys.

Email Survey Invitations

Send customized Email Surveys to customers with Survey Link.
Embedded Email Surveys

Add Survey Question directly in Email body and get higher response rate.

In-Signature Email Surveys

Insert Survey Question in Email Signature to get feedback.
Scheduled Email Surveys

Schedule Email Surveys to be sent at a later date and time.

Email Survey Triggers via Integration

Trigger email surveys from the CRMs, Help Desks and others tools you use.

SMS Surveys

Take Customer Feedback through SMS Text Surveys.

One-click SMS Surveys

Send SMS Surveys with feedback form link to customers with customized SMS.
SMS Surveys with Integrations

Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems nd more.

Mobile Surveys

Run surveys on-the-go, on mobile devices.

In-App Surveys

Embed microsurveys within your app and product to get real-time customer feedback on features, product usage and more.
Responsive Mobile Surveys

Build beautiful, mobile responsive surveys with Zonka Feedback that work seamlessly on all devices and screens.

Offline Surveys

Take feedback without WiFi, on the go and sync automatically.
QR Code

Print QR Code for customers to scan and instantly access Survey on their Mobile browsers.

Intercom

Customer Feedback with CSAT, CES & NPS Surveys in Intercom

Intercom Messenger Surveys

Add Survey to Intercom Messenger and get customer feedback on website and in-app.
Intercom Conversation Surveys

Allow Customer Success Agents to trigger Surveys in Intercom Conversations to gauge feedback.

Email Surveys

Send automated Intercom Email Surveys based on workflows.
Survey Workflow in Custom Bots

Add Zonka Feedback Forms & Surveys to an Intercom bot workflow

Intercom Post Surveys

Embed Survey Questions or Feedback Button directly in Intercom Posts.

Integrations & APIs

Trigger Surveys using Native Integrations, Zapier and APIs

Helpdesks

Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.
CRMs & Marketing Automation

Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.

Trigger Email Surveys via APIs

Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.
Trigger SMS Surveys via APIs

Send SMS Surveys to customers based on events and triggers in tools you use with APIs.

Connect Apps with Zapier

Connect to more than 3,000+ apps and automate workflows with Zapier.

Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

Location Insights

Have multiple locations? Analyze and compare their performance and scores.

Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

Response Inbox

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

Automate Workflows

Create Workflows & Automate CX Program

Design workflows in an intuitive Workflow Design and trigger automatic actions based on Survey Responses.

Workflow Designer

With an easy-to-use Worfklow Designer, automate repetitive tasks and actions to scale up your CX Program.
Alerts, Notifications & Response Actions

Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses.
Segment Contacts & Trigger Actions

Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.

INTEGRATIONS

Integrate with your existing tools

Connect your favorite tools for a seamless feedback management.

Sync Data

Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers

Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Deep Integrations

Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.

Know more about Integrations

Capture Customer Sentiments and Close Feedback Loop Effectively with Microsurveys

10 million+ Surveys | 2,000+ Businesses | 30+ Countries | 6 Continents | 39 Languages

Unlock Potential of Surveys and Improve Product with Better Customer Insights

Perform Effective Product Research

Measure In-Product User Feedback

Build Product Roadmap Using Surveys

View Powerful Feedback Analytics

Create & Customize your SaaS Feedback Forms

Set up different types of SaaS Surveys

Conduct employee satisfaction surveys