Customer Effort Score Survey Software

Email
Integrations
Intercom
Website
Offline
SMS
Mobile

Email Surveys

Send CES Surveys via Email.

Email Survey Invitations

Send CES Email Surveys to customers with Survey Link.
Embedded Email Surveys

Add the Customer Effort Score Question directly in the Email body.

In-Signature Email Surveys

Insert CES Question in the Email Signature of your Customer Service and Support Teams.
Scheduled Email Surveys

Set a date and time to send your CES Surveys to customers.

Email Survey Triggers via Integration

Trigger CES email surveys with integrations — Help Desks, and CRMs.

Integrations with Helpdesks and APIs

Connect Zonka Feedback to Helpdesks - Intercom, Zendesk, Freshdesk, Help Scout, or any other you use to trigger CES Surveys after an event.

Measure Effort in Intercom

Send CES Surveys to your prospects and customers inside Intercom Messenger, in Custom Bots, via Emails, and in Posts.
Post Chat / Ticket Surveys

Automate sending Email Surveys to customers after a chat is closed, a ticket is solved or closed in your help desk.

Insert CES Survey in Agent Signature

Measure Customer Effort and Team Performance by embedding CES Surveys inside Help Scout, Zendesk and Freshdesk conversations.
Send CES Surveys via APIs

Use Integrations and APIs to trigger CES Surveys and measure Customer Service and performance at the right time.

Intercom

Customer Feedback with CSAT, CES & NPS Surveys in Intercom

Intercom Messenger Surveys

Add Survey to Intercom Messenger and get customer feedback on website and in-app.
Intercom Conversation Surveys

Allow Customer Success Agents to trigger Surveys in Intercom Conversations to gauge feedback.

Email Surveys

Send automated Intercom Email Surveys based on workflows.
Survey Workflow in Custom Bots

Add Zonka Feedback Forms & Surveys to an Intercom bot workflow

Intercom Post Surveys

Embed Survey Questions or Feedback Button directly in Intercom Posts.

Website CES Surveys

Measure CES from in-app users, within your knowledge based and from website visitors.

Microsurveys

Create short CES Surveys and trigger Microsurveys in-app or website to measure Customer Effort.
Feedback Button

Place a feedback button with CES Surveys within your website, after a knowledge based article or in-app.

Slide Outs

Display CES Surveys as slideouts on your website and apps to gauge Customer Effort after an event.
Pop-ups

Trigger CES Surveys as pop-up on Website or within your app after events and interactions.

Exit Surveys

Detect when the user is exiting the website and send them a CES survey to understand the ease of using your website.
Embed & Links

Embed or Link CES Surveys anywhere on your website or within your application.

Survey App & Offline Surveys

Measure customer effort on-premises using iPads, Android Tablets and Kiosks.

iOS Surveys

With iPad Survey Software, measure Customer Effort on-premises with CES Surveys.
Android Surveys

Turn your Android tablets and smartphones to feedback devices and measure Customer Effort.

Kiosk Feedback

Set up touchscreen devices as Kiosks to take unattended feedback from your visitors.
Offline Surveys

Take feedback in real-time without WiFi, in the offline mode. Sync later.

SMS Surveys

Measure Customer Effort through SMS Text Surveys.

One-click SMS Text Surveys

Send Text Messages to customers with CES Survey link accessible on mobile browsers.
SMS Surveys with Integrations

Trigger CES Surveys via SMS after an issue is resolved, ticket is closed or an event occurs in Helpdesks, CRMs and other tools.

Mobile Surveys

Run CES surveys on-the-go, on mobile devices.

In-App Surveys

Embed microsurveys within your app and product to get real-time customer feedback on features, product usage and more.
Responsive Mobile Surveys

Build beautiful, mobile responsive surveys with Zonka Feedback that work seamlessly on all devices and screens.

Offline Surveys

Take feedback without WiFi, on the go and sync automatically.
QR Code

Print QR Code for customers to scan and instantly access Survey on their Mobile browsers.

CES SURVEY TRIGGERS

Trigger CES Survey at the right time

Measuring Customer Effort is most effective after an interaction with the Customer Service Team like after an issue is resolved, a ticket is updated or a support call.

Trigger CES Survey Email after a chat or call

Measure how well your team did on a support call by sending CES Surveys right after.
Send CES Survey after a ticket is updated

Integrate with other tools to send CES Survey after a ticket is solved, closed or updated.
Insert CES Surveys in Email Signatures

Let customers to share feedback anytime by adding CES Surveys in Agent Signatures.

WORKFLOW AUTOMATION

Automate CES-based workflows and actions

Design your Workflow

With a simple workflow designer, create filters and actions based on your CES Surveys.
Set up Alerts & Actions for customers and team

Set up alerts for the team for high effort, trigger automated emails to customers, add tasks for the team for quick issue resolution.
Update Contacts based on Customer Effort Score

Add Contacts to list, unsubscribe them or send them another Survey based on their score.