right_arrow_blueIntroducing User Segmentation — Deliver surveys and feedback forms with precise targeting using powerful User Segments. Learn more

Zonka Feedback gets smarter with AI: Build smarter surveys, unlock deeper insights ➝

AI-driven CES Survey Software To Measure & Improve Service Performance

Build CES surveys for your helpdesk and service teams in minutes. Measure agent performance and analyze insights to optimize service experience. Identify friction points, and empower your team to take informed actions for unmatched business growth.

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Measure Customer Service Performance
Track service efficiency with Customer Effort Score (CES) metrics for actionable insights.
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Improve Helpdesk and Service Experience
Enhance helpdesk effectiveness using CES-driven feedback and improvement strategies.
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One-click integration with your Helpdesk
Seamlessly integrate CES surveys with your helpdesk for immediate insights.
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CES for all Support Teams and Processes
Optimize every support process with CES data for reduced customer effort.
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Comprehensive CES Survey Software

Set up your Service Feedback System in minutes

Simplest and most powerful CES survey software to create surveys, gather actionable insights, automate workflows, and reduce customer effort.

Build Customer Effort Score (CES) Surveys In No Time, with AI!

Effortlessly create CES surveys with a powerful builder! Create smart and branded CES 2.0 Surveys in no time for your customer support and agent feedback, and translate in multiple languages. 

Build Survey 1 - CES
Build Survey 1 - CES

Effortless CX Automation and Feedback Collection

Effortlessly set workflows to trigger CES surveys via integrated help desks or based on user action and ticket status. Tag responses or assign feedback to the right agent to boost service efficiency. 

CX Automation - CES
CX Automation - CES

Trigger CES Surveys at the Right Time

Deliver personalized CES surveys! Send surveys using Zendesk, Intercom, Freshdesk, and other Helpdesk tools. Trigger them on multiple channels after ticket status change or agent interaction.

Email
SMS
Offline
Web Widgets
In-Product
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Website Channel 1 - CES
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AI Analytics

Unlock Insights on Support Performance with AI

Improve service experience with AI! Analyze sentiments, emotions, and intent, and automatically tag responses. Identify critical issues, uncover recurring topics, and leverage AI-driven insights to reduce customer effort and escalate resolution. 

  • Sentiment and Customer Emotions
  • Themes and Entities
  • Urgency and Intent-Based Routing
  • Automatic Tagging
Get Started
AI Analytics - CES
User Segmentation 1 - CES
User Segmentation

Survey Targeting With Advanced User Segmentation

Use user segmentation and contact management to ask the right questions about agent or support performance. Prevent over-surveying your customers with survey throttling. Say goodbye to survey fatigue!

  • Dynamic User Segments
  • Survey Throttling
  • Contact Attributes

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Advanced Reporting

Key Insights on Customer Efforts and Agent Performance

Go beyond data collection! Uncover the “why” behind customer service feedback with advanced analytics. Monitor trends and compare performance to transform insights into actionable strategies. 

  • CES Drivers and Trends
  • Text Analysis and Word Cloud
  • Location-Based Reports
  • Agent Performance Reports
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Advanced Reporting - CES
Closing the Feedback Loop

Take Action with AI-driven Response Inbox

Leverage the collaborative tool to communicate with customers, work with teams, and take action faster, driving growth and customer delight. Listen to high-effort feedback, simplify experiences for neutral customers, and ensure effortless interactions for your promoters.
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Case Management
Seamlessly track and resolve customer issues and requests with efficient case and ticket management.
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Closed-Loop Workflows
Create automated workflows to close the feedback loop faster and enhance customer satisfaction
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Customer Interaction
Centralize all customer communications and email customers directly from the platform.
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Team Collaboration
Use real-time alerts, tasks, notes, and external ticket tracking to ensure your team stays aligned and informed
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Integrations

Connect and Manage Feedback with the Tools You Use

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

  • Sync CX Data: Automatically sync CX data with your systems.
  • Trigger Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
  • Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
  • APIs and Webhooks: Build custom integrations and workflows.
Get Started
Integrations 1 - NPS
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Intercom

Engage customers directly in Intercom Messenger by sending targeted surveys, in custom bots, via emails, and in posts.
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Zendesk

Sync real-time customer feedback and tickets in Zendesk to ensure faster resolutions and improved support experiences.
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Freshdesk

Collect and sync feedback directly into Freshdesk, empowering your support team with actionable insights for better service.
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HubSpot

Automate feedback collection and contact management in HubSpot to monitor customer health and improve satisfaction scores.
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Salesforce

Integrate feedback seamlessly into Salesforce to personalize customer journeys, predict churn, and drive strategic growth with actionable insights.
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Jira

Integrate user feedback into Jira, automatically creating tickets to streamline issue tracking and product development.
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MS Teams

Capture feedback within MS Teams to drive collaboration and quickly address customer concerns with integrated insights.
Enterprise Solutions

Ensure Enterprise CX Excellence

Scale Up without Worrying about Customer Data

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Data Security & Compliance

ISO 27001:2022 certification & GDPR & HIPAA compliance

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SSO and User Permission

Single sign-on and user controls to manage roles and access levels

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Data Hosting & Localization

Flexible data hosting across multiple global data centers.

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Enterprise-grade Services

Import historical data, get custom integrations, and expert CX consulting

Powerful CES Survey Software

Everything you need to Improve Customer Service Experience

Zonka Feedback offers powerful CES survey software to build and scale customer effort score surveys. Collect and Measure CES data, get real-time insights, and automate closing the feedback loop.

Location-Based Insights

View leaderboards and reports to measure performance across locations. Leverage location-specific CX automation
Location-Based CES

Agent-Based Insights

Integrate with helpdesk systems to measure support feedback, reward top agents, and identify coaching opportunities.
Agent-based CES

Digital CES

Measure support experience with a JavaScript SDK for in-product, in-app, and website surveys. Install once and effortlessly trigger CES surveys.
Digital CES

AI-Driven Platform

Zonka Feedback empowers companies to run intelligent CES programs with AI survey creation, AI insights, AI translations, survey throttling, summaries, and more.
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CX Workflow Designer

Automate Closed-Loop Actions- response notifications, feedback routing, contact management, task creation, and more.
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Real-time Alerts and Email Digests

Keep your team informed with Slack, MS Teams, SMS, and email alerts, along with periodic email digests.
Email Digests - CES

Club CES with CSAT, NPS, and Sentiment

Fuel your CX Program with multiple metrics. Include CSAT for satisfaction, NPS for loyalty, and sentiment for emotions along with our CES surveys to get a comprehensive view of your customer experience.
CSA NPS CES & Sentiments
Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.
Kanagaraj
Kanagaraj S.
Sankara Eye Hospital
Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.
Nachiket
Nachiket Bandekar, IT Director
Damas Jewellery
This product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs. Also met our compliance needs as an organization
Sandeep
Sandeep Dua
Select CITYWALK Mall
The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system
vinit
Vinit R
Healthcity Cayman Islands
What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.
Rafael
Rafael H.
Founder & CEO at Reteamly
Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.
chris-salans
Chris Salans
Owner, Mosaic Bali
Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.
Shefali
Shefali V.
Director Of Operations at AMAZON WOOD PVT LTD
Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data.
louis
Louis I.
Griswold Home Care
The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.
Larry
Larry W.
Digital Marketing - Higher Education & Diversity
Case Studies

Our Success Stories

PSIPLS Rebuilds Customer Experience Landscape with Zonka Feedback
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How Simpl Revalued it’s Customer Experience with Zonka Feedback
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How Zonka Feedback Aided Sankara Eye Hospitals to Improve Patient Experience
Read full story
FAQs

Frequently Asked Questions

How much does the Zonka Feedback CES Survey Software cost?

You can get started with Zonka Feedback Survey Software with a 7-day free trial. To know about the plans, you can explore out our pricing page. 

Can I create multiple CES Surveys with Zonka Feedback?

Yes, depending on your plan, you can create multiple CES surveys and customize them as required. It is advised to add only one CES question per survey to maintain feedback effectiveness.

Can I embed CES Question in Email Surveys?

Yes, you can embed CES question in Email Surveys. To ensure that the customer fill the survey, you can embed the first question as CES questions to collect agent feedback, turn on partial submissions and set up a survey reminders to ensure maximum submissions. You can send CES Survey email directly from the platform, add CES Survey in your in-signature, Download email template and send from other platforms, or trigger CES Survey email via integrations. 

What types of tools can I integrate with Zonka Feedback to trigger CES Surveys?

You can integrate Customer Effort Score (CES) Survey Software with CRMs, HelpDesks, Marketing Tools, and more including HubSpot, Zendesk, HelpScout, Freshdesk, Mailchimp, Slack, WebEx, and more.

You can also integrate CES Survey Software with Zapier or Make as well as build your own custom integrations with APIs and Webhooks. Zonka Feedback helps in building integrations as well depending on your plan. 

What reporting capabilities do I get with CES Surveys?

Zonka Feedback offers you advance reporting capabilities to easily view, track, and analyse your survey responses. Here are a few types of reporting features you get with our Customer Effort Score Survey Software:

  1. Snapshot Report - Overview report to get quick summary and analysis of the responses.

  2. Response insights - Get insights and analysis of all survey responses and CX metrics (NPS, CES, and CSAT)

  3. Location Insights - Analyse and compare performance and scores based on locations.

  4. Team Performance Report - This allows you to get analysis and comparison of team member performance on each question and metrics.

  5. Response Inbox - See all your feedback and survey responses in real-time with option to apply filters.

  6. Trends Report - View and analyse how survey responses and metrics have changed over time.

  7. Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured text data.

Can I ask follow-up questions with CES Surveys and can I display different questions based on CES score?

Yes, you can add a follow-up question after your CES question. It’s a great way to identify the key drivers from the Customer Effort Score (CES). Also, you can further customise your surveys by adding logic-based questions including comment boxes, choice-based questions, etc. for customers with low CES score. 

Is it possible to set alerts and notifications for my team in case of low CES score?
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Zonka Feedback allows you to automate Customer Feedback Management with real-time alerts and notifications. You can easily set up response alerts and tasks for low CES score and equip your Customer Support Teams with data for faster action, improved customers experience, and closing the feedback loop. 

Can I use my existing HelpDesk to trigger CES Surveys via Zonka Feedback?

Yes, you can use your existing HelpDesk including Zendesk, Freshdesk, etc. to trigger CES surveys. Zonka Feedback CES Survey Tool allows seamless integration with your existing tools and also enables creation of custom integrations using APIs and Webhooks. 

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