Customer Effort Score Survey Software

Email
Integrations
Intercom
Website
Offline
SMS
Mobile

Email Surveys

Send CES Surveys via Email.

Email Survey Invitations

Send CES Email Surveys to customers with Survey Link.
Embedded Email Surveys

Add the Customer Effort Score Question directly in the Email body.

In-Signature Email Surveys

Insert CES Question in the Email Signature of your Customer Service and Support Teams.
Scheduled Email Surveys

Set a date and time to send your CES Surveys to customers.

Email Survey Triggers via Integration

Trigger CES email surveys with integrations — Help Desks, and CRMs.

Integrations with Helpdesks and APIs

Connect Zonka Feedback to Helpdesks - Intercom, Zendesk, Freshdesk, Help Scout, or any other you use to trigger CES Surveys after an event.

Measure Effort in Intercom

Send CES Surveys to your prospects and customers inside Intercom Messenger, in Custom Bots, via Emails, and in Posts.
Post Chat / Ticket Surveys

Automate sending Email Surveys to customers after a chat is closed, a ticket is solved or closed in your help desk.

Insert CES Survey in Agent Signature

Measure Customer Effort and Team Performance by embedding CES Surveys inside Help Scout, Zendesk and Freshdesk conversations.
Send CES Surveys via APIs

Use Integrations and APIs to trigger CES Surveys and measure Customer Service and performance at the right time.

Intercom

Customer Feedback with CSAT, CES & NPS Surveys in Intercom

Intercom Messenger Surveys

Add Survey to Intercom Messenger and get customer feedback on website and in-app.
Intercom Conversation Surveys

Allow Customer Success Agents to trigger Surveys in Intercom Conversations to gauge feedback.

Email Surveys

Send automated Intercom Email Surveys based on workflows.
Survey Workflow in Custom Bots

Add Zonka Feedback Forms & Surveys to an Intercom bot workflow

Intercom Post Surveys

Embed Survey Questions or Feedback Button directly in Intercom Posts.

Website CES Surveys

Measure CES from in-app users, within your knowledge based and from website visitors.

Microsurveys

Create short CES Surveys and trigger Microsurveys in-app or website to measure Customer Effort.
Feedback Button

Place a feedback button with CES Surveys within your website, after a knowledge based article or in-app.

Slide Outs

Display CES Surveys as slideouts on your website and apps to gauge Customer Effort after an event.
Pop-ups

Trigger CES Surveys as pop-up on Website or within your app after events and interactions.

Exit Surveys

Detect when the user is exiting the website and send them a CES survey to understand the ease of using your website.
Embed & Links

Embed or Link CES Surveys anywhere on your website or within your application.

Survey App & Offline Surveys

Measure customer effort on-premises using iPads, Android Tablets and Kiosks.

iOS Surveys

With iPad Survey Software, measure Customer Effort on-premises with CES Surveys.
Android Surveys

Turn your Android tablets and smartphones to feedback devices and measure Customer Effort.

Kiosk Feedback

Set up touchscreen devices as Kiosks to take unattended feedback from your visitors.
Offline Surveys

Take feedback in real-time without WiFi, in the offline mode. Sync later.

SMS Surveys

Measure Customer Effort through SMS Text Surveys.

One-click SMS Text Surveys

Send Text Messages to customers with CES Survey link accessible on mobile browsers.
SMS Surveys with Integrations

Trigger CES Surveys via SMS after an issue is resolved, ticket is closed or an event occurs in Helpdesks, CRMs and other tools.

Mobile Surveys

Run CES surveys on-the-go, on mobile devices.

In-App Surveys

Embed microsurveys within your app and product to get real-time customer feedback on features, product usage and more.
Responsive Mobile Surveys

Build beautiful, mobile responsive surveys with Zonka Feedback that work seamlessly on all devices and screens.

Offline Surveys

Take feedback without WiFi, on the go and sync automatically.
QR Code

Print QR Code for customers to scan and instantly access Survey on their Mobile browsers.

CES SURVEY TRIGGERS

Trigger CES Survey at the right time

Measuring Customer Effort is most effective after an interaction with the Customer Service Team like after an issue is resolved, a ticket is updated or a support call.

Trigger CES Survey Email after a chat or call

Measure how well your team did on a support call by sending CES Surveys right after.
Send CES Survey after a ticket is updated

Integrate with other tools to send CES Survey after a ticket is solved, closed or updated.
Insert CES Surveys in Email Signatures

Let customers to share feedback anytime by adding CES Surveys in Agent Signatures.

WORKFLOW AUTOMATION

Automate CES-based workflows and actions

Design your Workflow

With a simple workflow designer, create filters and actions based on your CES Surveys.
Set up Alerts & Actions for customers and team

Set up alerts for the team for high effort, trigger automated emails to customers, add tasks for the team for quick issue resolution.
Update Contacts based on Customer Effort Score

Add Contacts to list, unsubscribe them or send them another Survey based on their score.

CES Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics including CES and Survey Channels.

CES Insights Report

Get Insights and Analysis of all Survey Responses and view Customer Effort Scores for all questions.

Location CES Insights

Have multiple locations? Analyze and compare their performance and Customr Effort Scores

Agent & Team Performance Report

View Customer Effort Score for all agents in a leaderboard Team Performance report.

Response Inbox

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

CES Trends Report

View and analyze how your Customer Effort Scores have changed over a period of time, in a powerful CES Trends Report.

Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

How much does the Zonka Feedback CES Survey Software cost?

You can get started with Zonka Feedback Survey Software with a 7-day free trial. To know about the plans, you can explore out our pricing page.

Can I create multiple CES Surveys with Zonka Feedback?

Yes, depending on your plan, you can create multiple CES surveys and customize them as required. It is advised to add only one CES question per survey to maintain feedback effectiveness.

Can I embed CES Question in Email Surveys?

Yes, you can embed CES question in Email Surveys. To ensure that the customer fill the survey, you can embed the first question as CES questions to collect agent feedback, turn on partial submissions and set up a survey reminders to ensure maximum submissions. You can send CES Survey email directly from the platform, add CES Survey in your in-signature, Download email template and send from other platforms, or trigger CES Survey email via integrations.

What types of tools can I integrate with Zonka Feedback to trigger CES Surveys?

You can integrate Customer Effort Score (CES) Survey Software with CRMs, HelpDesks, Marketing Tools, and more including HubSpot, Zendesk, HelpScout, Freshdesk, Mailchimp, Slack, WebEx, and more.

You can also integrate CES Survey Software with Zapier or Make as well as build your own custom integrations with APIs and Webhooks. Zonka Feedback helps in building integrations as well depending on your plan.

What reporting capabilities do I get with CES Surveys?

Zonka Feedback offers you advance reporting capabilities to easily view, track, and analyse your survey responses. Here are a few types of reporting features you get with our Customer Effort Score Survey Software:

Snapshot Report - Overview report to get quick summary and analysis of the responses.
Response insights - Get insights and analysis of all survey responses and CX metrics (NPS, CES, and CSAT)
Location Insights - Analyse and compare performance and scores based on locations.
Team Performance Report - This allows you to get analysis and comparison of team member performance on each question and metrics.
Response Inbox - See all your feedback and survey responses in real-time with option to apply filters.
Trends Report - View and analyse how survey responses and metrics have changed over time.
Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured text data.

Can I ask follow-up questions with CES Surveys and can I display different questions based on CES score?

Yes, you can add a follow-up question after your CES question. It’s a great way to identify the key drivers from the Customer Effort Score (CES). Also, you can further customise your surveys by adding logic-based questions including comment boxes, choice-based questions, etc. for customers with low CES score.

Is it possible to set alerts and notifications for my team in case of low CES score?

Zonka Feedback allows you to automate Customer Feedback Management with real-time alerts and notifications. You can easily set up response alerts and tasks for low CES score and equip your Customer Support Teams with data for faster action, improved customers experience, and closing the feedback loop.

Can I use my existing HelpDesk to trigger CES Surveys via Zonka Feedback?

Yes, you can use your existing HelpDesk including Zendesk, Freshdesk, etc. to trigger CES surveys. Zonka Feedback CES Survey Tool allows seamless integration with your existing tools and also enables creation of custom integrations using APIs and Webhooks.

Book a Demo with Zonka Feedback

Get Started for Free

Get Started for Free

Measure Customer Effort & Agent Feedback with CES Surveys

Run a world-class CES Survey Program

Measure Customer Effortat all touchpoints

Integrate with Helpdesks you use

Track high effort and take immediate action

Review Agent Performanceand Efficiency

Measure Customer Effort in the moment

Email Surveys

Integrations with Helpdesks and APIs

Intercom

Website CES Surveys

Survey App & Offline Surveys

SMS Surveys

Mobile Surveys

Create and Customize CES Surveys

Identify Customer Effort Score Key Drivers

Trigger CES Survey at the right time

Measure CES with Help Desks you use

Gauge Agent Rating & Team Performance

View real-time Customer Effort Score

Automate CES-based workflows and actions

Reporting

Unified Response Inbox

Integrate with your existing tools

CES Survey Software Frequently Asked Questions (FAQs)

How much does the Zonka Feedback CES Survey Software cost?

Can I create multiple CES Surveys with Zonka Feedback?

Can I embed CES Question in Email Surveys?

What types of tools can I integrate with Zonka Feedback to trigger CES Surveys?

What reporting capabilities do I get with CES Surveys?

Can I ask follow-up questions with CES Surveys and can I display different questions based on CES score?

Is it possible to set alerts and notifications for my team in case of low CES score?

Can I use my existing HelpDesk to trigger CES Surveys via Zonka Feedback?

2000+

30+

1 Million

Start building stronger customer relationships today

CX PLATFORM

SOLUTION

CX METRICS

CHANNEL

POPULAR TEMPLATES

RESOURCES

GUIDES

COMPANY

Measure Customer Effort
at all touchpoints

Integrate with Help
desks you use

Review Agent Performance
and Efficiency