Customer Satisfaction Surveys Software for Zendesk | Survey Integration with Zendesk

Email In-signature Surveys
Macros Surveys
Post-Resolution Surveys

Measure Customer Experience with Tickets via Email

Embed surveys directly into your Zendesk email signatures
Measure CX metrics by directly linking surveys to support tickets
Use Email In-signature surveys to measure customer satisfaction with ticket resolutions
Identify areas for improvement in customer support

Leverage Macros to Collect Feedback from Chat

Seamless survey integration with Zendesk into Macros template
Trigger Surveys into Zendesk conversations
Measure customer satisfaction with your canned responses
Understand what works for your customers

Track Customer Satisfaction with Post-Resolution Surveys

Automate event-based survey triggers
Measure satisfaction when ticket is closed/updated/escalated
Send follow-up emails to identify pain-points
Alert teams for faster action and close the feedback loop

AGENT FEEDBACK

Analyze Agent Performance using feedback-driven actionable insights

Collect feedback on your agents and analyze their performance over time to figure out whether there’s need for training or improvements for better customer support experience.

Sync all your agents to Zonka Feedback with a single click
Monitor agent performance trends over time using survey responses
Get detailed team-wise performance reports to find areas-of-improvement
Access leaderboard to view and compare individual ratings of agents and teams.

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MONITOR CX FROM TICKETS

View Customer Experience in Your Zendesk Tickets

Give your agents visibility into the customer satisfaction and overall customer experiences from within your tickets.

View Ratings and Score - Add feedback response ratings and scores to your tickets and allow agents to have a quick view of customer experience.

View Full-Responses - Enable your teams to view full survey responses to gain context on open-ended feedback.

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Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

Location Insights

Have multiple locations? Analyze and compare their performance and scores.

Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

UNIFIED RESPONSE INBOX

View Real-time Responses in Zonka Feedback

With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.

Collaborative inbox for all feedback and responses
Set filters based on date, contact attributes, variables

Add tags to responses and flag the urgent ones
Add tasks & actions to close the loop

Segment by CX Scores
Track and manage contact activity

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Can I modify the NPS Question with Zonka Feedback?

Yes, you can modify the NPS Question for your Survey using the Survey Builder. While the NPS Question is a standard question, it can be tweaked a bit to match the tone and context you're seeking the feedback in.
Following are examples of a few scenarios where you can tweak the standard NPS Question to make it relevant for the customers answering the NPS Survey.

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

Can I ask follow up questions in NPS Surveys?

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

Can I ask different follow up questions to customers based on their Net Promoter Score using Survey Logic?

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

Can I embed the NPS Question in Email Surveys?

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

Does Zonka Feedback support In-App NPS Surveys

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

Can I create multiple NPS Surveys with Zonka Feedback?

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

Is it possible to set alerts and notifications for my team for NPS Detractors?

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

What NPS Reports and Analytics does Zonka Feedback offer?

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

Can I display NPS Survey on my website?

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

Trigger-Surveys-into-Email-and-Signatures

Trigger Surveys into Email and Signatures

Embed surveys into your Zendesk email and signatures while interacting with the customers to capture their experience in real-time

Trigger Surveys from Macros

Measure customer satisfaction with your canned responses to understand what works and what doesn’t by embedding surveys into your macro templates.

Trigger Post-Resolution Surveys

Send event-based surveys in a separate email to customers based on if a ticket is resolved, updated or escalated.

Advanced Workflows Builder

Automate Response Management with Workflows

Design intuitive workflows and trigger automatic actions based on Survey Responses.

Design Workflows

With an easy-to-use Workflow Designer, automate repetitive tasks and actions to scale up your CX Program.
Send Result-Based Email Surveys

Set automation rules based on customer feedback and make it easy to follow up with both satisfied and dissatisfied customers.
Alerts, Notifications & Response Actions

View customer feedback as soon as it enters your channels like Slack, Microsoft Teams, etc. Set up Alerts and Notifications for the team, Add Response Tags, Create Tasks and more for new Responses.
Segment Contacts & Trigger Actions

Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.

Can I modify the NPS Question with Zonka Feedback?

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

Can I ask follow up questions in NPS Surveys?

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

Can I ask different follow up questions to customers based on their Net Promoter Score using Survey Logic?

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

Can I embed the NPS Question in Email Surveys?

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

Does Zonka Feedback support In-App NPS Surveys

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

Can I create multiple NPS Surveys with Zonka Feedback?

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

Is it possible to set alerts and notifications for my team for NPS Detractors?

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

What NPS Reports and Analytics does Zonka Feedback offer?

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

Can I display NPS Survey on my website?

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”

By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.

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Zendesk Customer Satisfaction Surveys to Transform Customer Success

Seamless Customer Experience Management throughout Customer Lifecycle

Measure Customer Experience with Tickets via Email

Leverage Macros to Collect Feedback from Chat

Track Customer Satisfaction with Post-Resolution Surveys

Customize Zendesk Surveys based on your needs

Analyze Agent Performance using feedback-driven actionable insights

View Customer Experience in Your Zendesk Tickets

Track and Analyze Feedback with Real-time Reports

View Real-time Responses in Zonka Feedback

View Instant Feedback & Take Action in a Collaborative Response Inbox

NPS Survey Tool Frequently Asked Questions (FAQs)

Can I modify the NPS Question with Zonka Feedback?

Can I ask follow up questions in NPS Surveys?

Can I ask different follow up questions to customers based on their Net Promoter Score using Survey Logic?

Can I embed the NPS Question in Email Surveys?

Does Zonka Feedback support In-App NPS Surveys

Can I create multiple NPS Surveys with Zonka Feedback?

Is it possible to set alerts and notifications for my team for NPS Detractors?

What NPS Reports and Analytics does Zonka Feedback offer?

Can I display NPS Survey on my website?

Start building stronger customer relationships today

Zendesk Customer Satisfaction Surveys to Transform Customer Success

10 million+ Surveys | 2,000+ Businesses | 30+ Countries | 6 Continents | 39 Languages

Omni-Channel Experience Management Platform

Surveys & FeedbackForms

Offline Surveys &Kiosks

Net PromoterScore

Customer SatisfactionSurveys

Customer ServiceFeedback

WebsiteFeedback

ProductFeedback

EmployeeExperience

Measure Helpfulness of Your Customer Support at Various Touchpoints

Use rating scales in surveys to measure customer satisfaction

Net Promoter Score®

Customer Effort Score

Customer Satisfaction Score

Customize Zendesk Surveys based on your needs

Analyze Agent Performance using feedback-driven actionable insights

View Customer Experience in Your Zendesk Tickets

Take Feedback-Driven Actions to Improve Customer Experience

View Instant Feedback & Take Action in a Collaborative Response Inbox

Automate Response Management with Workflows

Powerful Out-of-the-Box Reporting in Real-Time

NPS Survey Tool Frequently Asked Questions (FAQs)

Can I modify the NPS Question with Zonka Feedback?

Can I ask follow up questions in NPS Surveys?

Can I ask different follow up questions to customers based on their Net Promoter Score using Survey Logic?

Can I embed the NPS Question in Email Surveys?

Does Zonka Feedback support In-App NPS Surveys

Can I create multiple NPS Surveys with Zonka Feedback?

Is it possible to set alerts and notifications for my team for NPS Detractors?

What NPS Reports and Analytics does Zonka Feedback offer?

Can I display NPS Survey on my website?

Start building stronger customer relationships today

CX PLATFORM

SOLUTION

CX METRICS

CHANNEL

POPULAR TEMPLATES

RESOURCES

GUIDES

COMPANY

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Surveys & Feedback
Forms

Offline Surveys &
Kiosks

Net Promoter
Score

Customer Satisfaction
Surveys

Customer Service
Feedback

Website
Feedback

Product
Feedback

Employee
Experience