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Zonka Feedback gets smarter with AI: Build smarter surveys, unlock deeper insights ➝

Zendesk Customer Satisfaction Surveys to Transform Customer Success

Streamline and organize your customer interactions with CSAT, CES & NPS surveys through Zendesk and sync customer feedback and ticket info in real-time with Zonka Feedback

Sign up now for free and start taking customer feedback in minutes!

  • Zonka Feedback G2 High Performer 2023
  • Zonka Feedback Best Est. ROI 2023
  • Zonka Feedback G2 High Performer Mid-Market 2023
  • Zonka Feedback Capterra Shortlist 2023
Zendesk Customer Satisfaction Surveys
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Seamless Customer Experience Management throughout Customer Lifecycle

Measure Customer Experience with Tickets via Email

  • Embed surveys directly into your Zendesk email signatures
  • Measure CX metrics by directly linking surveys to support tickets
  • Use Email In-signature surveys to measure customer satisfaction with ticket resolutions
  • Identify areas for improvement in customer support
Trigger Surveys in Email and Signature

Leverage Macros to Collect Feedback from Chat

  • Seamless survey integration with Zendesk into Macros template
  • Trigger Surveys into Zendesk conversations
  • Measure customer satisfaction with your canned responses
  • Understand what works for your customers
Trigger Surveys from Macros Templates

Track Customer Satisfaction with Post-Resolution Surveys

  • Automate event-based survey triggers
  • Measure satisfaction when ticket is closed/updated/escalated
  • Send follow-up emails to identify pain-points
  • Alert teams for faster action and close the feedback loop
Trigger Post Resolution surveys
Build Zendesk Surveys
BUILD ZENDESK SURVEYS

Customize Zendesk Surveys based on your needs

Create a personalized survey experience by customizing your Zendesk surveys - add logic, logos, smiley ratings, and more. 

    • Measure NPS, CSAT, and CES
    • Choose from 30+ question types
    • Add open-ended questions and comment boxes
    • Create logic-based surveys
    • Design multi-lingual surveys
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AGENT FEEDBACK

Analyze Agent Performance using feedback-driven actionable insights

Collect feedback on your agents and analyze their performance over time to figure out whether there’s need for training or improvements for better customer support experience. 

    • Sync all your agents to Zonka Feedback with a single click
    • Monitor agent performance trends over time using survey responses
    • Get detailed team-wise performance reports to find areas-of-improvement
    • Access leaderboard to view and compare individual ratings of agents and teams.
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Zendesk Agent Feedback Report
Monitor Cx from profile
MONITOR CX FROM TICKETS

View Customer Experience in Your Zendesk Tickets

Give your agents visibility into the customer satisfaction and overall customer experiences from within your tickets.

    • View Ratings and Score - Add feedback response ratings and scores to your tickets and allow agents to have a quick view of customer experience.
    • View Full-Responses - Enable your teams to view full survey responses to gain context on open-ended feedback.
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SURVEY REPORTS

Track and Analyze Feedback with Real-time Reports

Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.

Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

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Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

response_insight
Location Insights

Have multiple locations? Analyze and compare their performance and scores.

location_insight
Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

team_performance_report
Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

trends_report
Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

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snapshot_report response_insight location_insight team_performance_report trends_report text_analytics
View-Response-Inbox
UNIFIED RESPONSE INBOX

View Real-time Responses in Zonka Feedback

With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.

    • Collaborative inbox for all feedback and responses
    • Set filters based on date, contact attributes, variables
    • Add tags to responses and flag the urgent ones
    • Add tasks & actions to close the loop
    • Segment by CX Scores
    • Track and manage contact activity
Get Started

Start building stronger customer relationships today

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