Promoters are those respondents who rate 9 or 10 on the NPS question. They are likely to be loyal to the brand and are likely to recommend your brand and business to others.
Passives are those respondents who rate 7 or 8 on the NPS question. They are neutral about the brand and are likely to neither recommend nor talk ill about the brand and business.
Detractors are those respondents who rate between 0 and 6 on the NPS question. They are likely to be disloyal to the brand and are likely to not recommend your brand and business.
Introducing User Segmentation — Deliver surveys and feedback forms with precise targeting using powerful User Segments. 
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Salesforce 
HubSpot
ActiveCampaign
Pipedrive
Mailchimp
Zendesk 
Intercom
Freshdesk
HelpScout 
Front
Jira
Slack 
MS Teams
Webex
Zoom
Google Sheets 
Zapier 
Integrately
Make 
Webhooks 
Developer APIs
