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Net Promoter Score Calculator

NPS is calculated by subtracting the percentage of detractors from the percentage of promoters. It ranges from -100 to +100. It is a measurement of Customer & Employee Loyalty.

Use the free online NPS Calculator below to know calculate your Net Promoter Score.

Calculate your NPS

Step 1
Count

Add the number of responses for each score below.

  • Promoter
    10
  • 9
  • Promoter
    8
  • 7
  • Promoter
    6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0

Step 2
Group

Add total number of responses for each group below.

  • Promoter
    Total
  • Promoter
    Total
  • Promoter
    Total

Step 3
Calculate

Subtract the percentage of Detractors from Promoters.

  • Promoter
    0%
    of total responses
  • Promoter
    0%
    of total responses
  • Promoter
    0%
    This is your NPS

The Net Promoter Score Formula

Calculate your Net Promoter Score manually using the NPS Formula

%Promoters   -   %Detractors   =   Your Net Promoter Score
Number of promoters − Number of detractors
Number of responses
X
100
= Your Net Promoter Score

Understanding the Net Promoter Score

The Net Promoter Score, also known as the Ultimate Question, is a very popular and reliable metric to measure the loyalty of your customers, employees and survey respondents.

The Net Promoter Score is measured by using a simple question “How likely are you to recommend [this organization/brand] to your friends and colleagues?” The respondents rate this question on a scale of 0-10 where 0-6 are detractors, 7-8 are passives and 9-10 are promoters.

Net-Promoter-Score

What are Promoters?

Promoters are those respondents who rate 9 or 10 on the NPS question. They are likely to be loyal to the brand and are likely to recommend your brand and business to others.

What are Passives?

Passives are those respondents who rate 7 or 8 on the NPS question. They are neutral about the brand and are likely to neither recommend nor talk ill about the brand and business.

What are Detractors?

Detractors are those respondents who rate between 0 and 6 on the NPS question. They are likely to be disloyal to the brand and are likely to not recommend your brand and business.

World-Map

200+

Global Brands

30+

Countries

1 Million

Surveys per month