To get started with surveys for Intercom, sign up with Zonka Feedback and choose from a pre-built survey template or create your own. You can chose the CX metrics (NPS, CES, CSAT) you'd like to track and customize your questions as needed. Then choose Intercom as Integration to connect your account. Once the platforms are connected, you can choose toggle on the features you'd like to access.

To implement survey integration with Intercom using Zonka Feedback, follow a few simple steps:

1. Choose a survey from the survey list and head to the Integration tab.
2. Click on ‘Connect’ in Intercom to connect your Zonka Feedback account with Intercom account. 
3. Once chosen, you’ll see an Authorisation Screen. Click on ‘Allow’ to give permission to Zonka Feedback to access your Intercom account.
4. That’s it! You can now get Started with Intercom Surveys and collect customer data to improve their experience. 

Zonka Feedback Customer Feedback Software for Intercom offers you plenty of features to Automate Intercom Surveys and streamline customer conversations and leverage feedback to improve satisfaction. Here’s what you can expect:

1. Create and Update Contacts in Intercom - Whenever a new response is received from surveys, a new contact is created or an existing contact is updated. You can add mapping to sync all your survey responses to your Intercom account.
2. Sync Survey Responses in Intercom - Zonka Feedback offers you to real-time data sync to add contact feedback directly into Intercom . You can sync scores as well as full responses.
3. Create New Intercom Conversation - Also, you can create a new conversation in Intercom with your contacts after their feedback is registered.

Once you have created your Survey, enable viewing and sharing of surveys to customers from your Intercom account using the Zonka Feedback app. You can trigger your surveys in the following ways in Intercom:

1. Intercom Inbox
2. Intercom Posts & Emails
3. Intercom Messenger Home
4. Intercom Operator

In order to access survey tool for Intercom and start collecting customer data, you need to subscribe to Zonka Feedback account with either Professional or Growth plan.

Yes, you can set response-based alerts and notifications for your teams with Zonka Feedback. For instance, if you are running Intercom NPS Surveys, you can set notification triggers for low NPS score (Detractors & Passives) to alerts your team in real-time. This equips your team with data for faster action to close the feedback loop by resolving customer issues and provide customers with better experience.