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Seamlessly Measure Customer Experience with Intercom Surveys

Trigger personalized NPS, CES, and CSAT surveys from within Intercom messenger home, chat, emails, and operator and get customer feedback to keep a pulse on customer experience with Zonka Feedback and Intercom integration.

Sign up now for free and start taking customer feedback in minutes!

  • Zonka Feedback G2 High Performer 2023
  • Zonka Feedback Best Est. ROI 2023
  • Zonka Feedback G2 High Performer Mid-Market 2023
  • Zonka Feedback Capterra Shortlist 2023
Intercom Surveys Integration
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Take Customer Feedback at all Touchpoints in Intercom

Measure Satisfaction after chat is closed

  • Trigger NPS, CES, and CSAT surveys during or post conversations
  • Collect feedback data within Intercom Chat Inbox 
  • View responses directly in Intercom contacts
  • Add or update feedback in Contact Timeline
Intercom Inbox Surveys

Streamline follow-ups with Email Surveys

  • Create targeted email surveys in Intercom by segmenting your audience
  • Embed responsive surveys directly within Intercom email campaigns for higher engagement
  • Automate follow-ups with customers based on their survey responses to drive desired actions
  • Ensure real-time feedback on announcements, product updates, or support interactions
Intercom Posts & Email Surveys

Make feedback accessible in Intercom Messenger Home 

  • Embed surveys in Intercom Messenger Home enabling customers to share their feedback anytime
  • Asses how well your products or services meet customer expectations 
  • Make it hassle-free for customers to leave feedback at any point in their journey 
  • Equip your teams with actionable insights by delivering results within Intercom
Intercom Messenger Home Surveys

Proactive Satisfaction Monitoring using Workflows

  • Set up Intercom Operator to trigger surveys after chatbot interaction
  • Show targeted surveys to customers based on specific criteria 
  • Identify areas of improvement, optimize chatbot responses, and train agents based on feedback
Intercom Operator Surveys
Tailor-made Intercom Surveys

Customize Intercom Surveys based on your needs

Create a personalized survey experience by customizing your Intercom surveys - add logic, logos, smiley ratings, and more.

    • Measure NPS, CSAT, and CES
    • Choose from 30+ question types
    • Add open-ended questions and comment boxes
    • Create logic-based surveys
    • Design multi-lingual surveys
Create Intercom Surveys
Intercom Agent Feedback Report
Collect Agent Feedback

Analyze Agent Performance using feedback-driven actionable insights

    • Sync all your agents instantly to Zonka Feedback with a single click.
    • Monitor agent performance trends over time using survey responses.
    • Get detailed team-wise performance reports to find areas of improvement.
    • Access the leaderboard to view and compare individual ratings of agents and teams.
Monitor CX from Profile

View Customer Experience in your Intercom contact profile

Give your agents visibility into customer responses and overall customer experiences within the contact profile.

    • edit-newView Ratings and Score
    • Send NPS, CES, or CSAT surveys during customer conversations and view their response in the customer profile.

    • mail-newView Full-Responses
    • Gain visibility into full survey responses to gain insight into open-ended feedback.

View CX in Intercom Contact Profile
View-Response-Inbox
UNIFIED RESPONSE INBOX

View Real-time Responses in Zonka Feedback

With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.

    • Collaborative inbox for all feedback and responses
    • Set filters based on date, contact attributes, variables
    • Add tags to responses and flag the urgent ones
    • Add tasks & actions to close the loop
    • Segment by CX Scores
    • Track and manage contact activity
Get Started
SURVEY REPORTS

Track and analyze feedback with real-time Reports

Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.

Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

snapshot_report
Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

response_insight
Location Insights

Have multiple locations? Analyze and compare their performance and scores.

location_insight
Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

team_performance_report
Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

trends_report
Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

text_analytics
snapshot_report response_insight location_insight team_performance_report trends_report text_analytics

Intercom Survey Integration Frequently Asked Questions (FAQs)

How do I create Intercom Surveys?

To get started with surveys for Intercom, sign up with Zonka Feedback and choose from a pre-built survey template or create your own. You can chose the CX metrics (NPS, CES, CSAT) you'd like to track and customize your questions as needed. Then choose Intercom as Integration to connect your account. Once the platforms are connected, you can choose toggle on the features you'd like to access.

How do you integrate Intercom Surveys?

To implement survey integration with Intercom using Zonka Feedback, follow a few simple steps:

  1. Choose a survey from the survey list and head to the Integration tab.
  2. Click on ‘Connect’ in Intercom to connect your Zonka Feedback account with Intercom account. 
  3. Once chosen, you’ll see an Authorisation Screen. Click on ‘Allow’ to give permission to Zonka Feedback to access your Intercom account.
  4. That’s it! You can now get Started with Intercom Surveys and collect customer data to improve their experience. 
What are Intercom Survey features?

Zonka Feedback Customer Feedback Software for Intercom offers you plenty of features to Automate Intercom Surveys and streamline customer conversations and leverage feedback to improve satisfaction. Here’s what you can expect:

  1. Create and Update Contacts in Intercom - Whenever a new response is received from surveys, a new contact is created or an existing contact is updated. You can add mapping to sync all your survey responses to your Intercom account.
  2. Sync Survey Responses in Intercom - Zonka Feedback offers you to real-time data sync to add contact feedback directly into Intercom . You can sync scores as well as full responses.
  3. Create New Intercom Conversation - Also, you can create a new conversation in Intercom with your contacts after their feedback is registered.
How do I send a survey in Intercom?

Once you have created your Survey, enable viewing and sharing of surveys to customers from your Intercom account using the Zonka Feedback app. You can trigger your surveys in the following ways in Intercom:

  1. Intercom Inbox
  2. Intercom Posts & Emails
  3. Intercom Messenger Home
  4. Intercom Operator
Do I need specific plan to run Intercom Customer Satisfaction Surveys?

In order to access survey tool for Intercom and start collecting customer data, you need to subscribe to Zonka Feedback account with either Professional or Growth plan.

Can I set alerts and notification for my team for survey respondents?

Yes, you can set response-based alerts and notifications for your teams with Zonka Feedback. For instance, if you are running Intercom NPS Surveys, you can set notification triggers for low NPS score (Detractors & Passives) to alerts your team in real-time. This equips your team with data for faster action to close the feedback loop by resolving customer issues and provide customers with better experience.

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