Capture customer feedback during conversations and sync it to Intercom as tags, attributes, or events in real time. Automate workflows to trigger NPS, CSAT, & CES surveys and view responses directly in Intercom.
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Understand the customer’s pulse and their experience with your customer support teams via chat & email using embedded survey triggers.
Send surveys and collect feedback within Intercom Messenger. Trigger CES, NPS and CSAT surveys and easily respond to feedback inside Messenger.
Streamline follow-up with offline customers on Intercom with personalized email surveys.
Measure Customer Experience
Choose how your customers rate their experience by adding engaging metrics and rating scales like the Likert scale, 10-point scale & Smiley Surveys to measure Customer Effort Score, Customer Satisfaction Score, and Net Promoter Score. Get regular reports and notifications delivered directly to your Email, Slack, and Teams channels.
Measure Customer Loyalty with a simple NPS question "On a scale of 0-10, how likely are you to recommend this company to your friends and family?"
Know how was customers' experience and effort in getting their query resolved while interacting with your customer support team with the CES question.
Know how satisfied and happy your customers are with CSAT Surveys. Choose from smileys, stars, thumbs up, circles, buttons and likert scale to gauge customer experience.
Tailor-made Intercom Surveys
Create a personalized survey experience by customizing your Intercom surveys - add logic, logos, smiley ratings, and more.
Measure NPS, CSAT, and CES
Choose from 30+ question types
Add open-ended questions and comment boxes
Create logic-based surveys
Design multi-lingual surveys
Collect Agent Feedback
Sync all your agents instantly to Zonka Feedback with a single click.
Monitor agent performance trends over time using survey responses.
Get detailed team-wise performance reports to find areas of improvement.
Access the leaderboard to view and compare individual ratings of agents and teams.
Monitor CX from Profile
Give your agents visibility into customer responses and overall customer experiences within the contact profile.
View Ratings and Score
Send NPS, CES, or CSAT surveys during customer conversations and view their response in the customer profile.
Gain visibility into full survey responses to gain insight into open-ended feedback.
With Response Inbox, view survey responses in real-time. Add tags, notes, and tasks to take action
View all feedback and responses in a Collaborative Response Inbox.
Search & Filter Responses
Use Date, Response Choices, Contact Attributes, Variables to filter.
Group & Tag Responses
Add Tags to responses. Flag them or mark them as urgent.
Create Tasks & Actions
Create tasks for the team, take action and close the feedback loop.
Filter by CX Metrics
View CX Scores (NPS, CES, and CSAT) and segment contacts based on metrics-based filters.
Access Ticket Links
For quick accessibility, every response links to the respective Intercom Ticket.
Advanced Workflows Builder
Design intuitive custom workflows and automate actions based on survey responses to close the feedback loop.
With an easy-to-use Workflow Designer, automate repetitive tasks and actions to scale up your CX Program.
Send Result-Based Email Surveys
Set automation rules based on customer feedback and make it easy to follow up with both satisfied and dissatisfied customers.
Alerts, Notifications & Response Actions
View customer feedback as soon as it enters your channels like Slack, Microsoft Teams, etc. Set up Alerts and Notifications for the team, Add Response Tags, Create Tasks, and more for new Responses.
Segment Contacts & Trigger Actions
Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.
With in-depth feedback reports, make business decisions based on customer data.
View one-click ready reports like Snapshot, Insights, Trends, and Inbox
Get overtime CX Analytics with Trends Report
Drill Down to actual responses
View Text Analytics for open-ended questions
Filter & Segment your Reports with tags, ratings, etc.
Save & Schedule your Reports