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Trigger personalized NPS, CES, and CSAT surveys from within Intercom messenger home, chat, emails, and operator and get customer feedback to keep a pulse on customer experience with Zonka Feedback and Intercom integration.
Sign up now for free and start taking customer feedback in minutes!
Create a personalized survey experience by customizing your Intercom surveys - add logic, logos, smiley ratings, and more.
Trigger NPS, CES, and CSAT surveys during or post conversations and collect feedback within Intercom Chat Inbox effectively.
Dispatch responsive Intercom Posts and Email survey embeds to engage customers from within the platform to streamline follow-ups and feedback on announcements.
Create intuitive surveys to measure CX metrics for Intercom Messenger home and make it easy for customers to leave their feedback whenever they want.
Streamline Intercom User Feedback by adding Zonka Feedbaack app to the Intercom Custom Bots and set rules to trigger surveys across customer journey through Intercom Operator.
Give your agents visibility into customer responses and overall customer experiences within the contact profile.
Send NPS, CES, or CSAT surveys during customer conversations and view their response in the customer profile.
Gain visibility into full survey responses to gain insight into open-ended feedback.
With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.
Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.
This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.
Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Have multiple locations? Analyze and compare their performance and scores.
With this get analysis and comparison of team member performance on each question and metrics.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.
With in-depth feedback reports, make business decisions based on customer data.
To get started with surveys for Intercom, sign up with Zonka Feedback and choose from a pre-built survey template or create your own. You can chose the CX metrics (NPS, CES, CSAT) you'd like to track and customize your questions as needed. Then choose Intercom as Integration to connect your account. Once the platforms are connected, you can choose toggle on the features you'd like to access.
To implement survey integration with Intercom using Zonka Feedback, follow a few simple steps:
Zonka Feedback Customer Feedback Software for Intercom offers you plenty of features to Automate Intercom Surveys and streamline customer conversations and leverage feedback to improve satisfaction. Here’s what you can expect:
Once you have created your Survey, enable viewing and sharing of surveys to customers from your Intercom account using the Zonka Feedback app. You can trigger your surveys in the following ways in Intercom:
In order to access survey tool for Intercom and start collecting customer data, you need to subscribe to Zonka Feedback account with either Professional or Growth plan.
Yes, you can set response-based alerts and notifications for your teams with Zonka Feedback. For instance, if you are running Intercom NPS Surveys, you can set notification triggers for low NPS score (Detractors & Passives) to alerts your team in real-time. This equips your team with data for faster action to close the feedback loop by resolving customer issues and provide customers with better experience.
Trigger personalized NPS, CES, and CSAT surveys from within Intercom messenger home, chat, emails, and operator and get customer feedback to keep a pulse on customer experience with Zonka Feedback and Intercom integration.
Sign up now for free and start taking customer feedback in minutes!
Helping growing companies design and implement delightful experiences at lightening speed
Trigger NPS, CES, and CSAT surveys during or post conversations and collect feedback within Intercom Chat Inbox effectively.
Dispatch responsive Intercom Posts and Email survey embeds to engage customers from within the platform to streamline follow-ups and feedback on announcements.
Create intuitive surveys to measure CX metrics for Intercom Messenger home and make it easy for customers to leave their feedback whenever they want.
Streamline Intercom User Feedback by adding Zonka Feedbaack app to the Intercom Custom Bots and set rules to trigger surveys across customer journey through Intercom Operator.
CX VIEW IN INTERCOM
Sync responses and update conversations with NPS ratings in Intercom contact profile and give your teams visibility into customer feedback with Zonka Feedback in real-time. Send feedback to Intercom contact profiles as tags, custom attributes and events; use filters and tags for easier segmentation of conversations to take action.
Send surveys and collect feedback within Intercom Messenger. Trigger CES, NPS and CSAT surveys and easily respond to feedback inside Messenger.
Streamline follow-up with offline customers on Intercom with personalized email surveys.
Measure Customer Experience
Choose how your customers rate their experience by adding engaging metrics and rating scales like the Likert scale, 10-point scale & Smiley Surveys to measure Customer Effort Score, Customer Satisfaction Score, and Net Promoter Score. Get regular reports and notifications delivered directly to your Email, Slack, and Teams channels.
Measure Customer Loyalty with a simple NPS question "On a scale of 0-10, how likely are you to recommend this company to your friends and family?"
Know how was customers' experience and effort in getting their query resolved while interacting with your customer support team with the CES question.
Know how satisfied and happy your customers are with CSAT Surveys. Choose from smileys, stars, thumbs up, circles, buttons and likert scale to gauge customer experience.
Tailor-made Intercom Surveys
Create a personalized survey experience by customizing your Intercom surveys - add logic, logos, smiley ratings, and more.
Measure NPS, CSAT, and CES
Choose from 30+ question types
Add open-ended questions and comment boxes
Create logic-based surveys
Design multi-lingual surveys
Collect Agent Feedback
Sync all your agents instantly to Zonka Feedback with a single click.
Monitor agent performance trends over time using survey responses.
Get detailed team-wise performance reports to find areas of improvement.
Access the leaderboard to view and compare individual ratings of agents and teams.
Monitor CX from Profile
Give your agents visibility into customer responses and overall customer experiences within the contact profile.
View Ratings and Score
Send NPS, CES, or CSAT surveys during customer conversations and view their response in the customer profile.
View Full-Responses
Gain visibility into full survey responses to gain insight into open-ended feedback.
Close the Feedback Loop
Set up Negative Feedback Alerts
Get notified whenever a negative response is submitted for faster resolution.
Trigger Survey Reminders
Send reminders and trigger personalized autoresponders based on the feedback and survey ratings.
Master the Art of Follow-ups
Follow up with unsatisfied customers to get context on their challenges or invite Promoters to provide testimonials and reviews on third-party platforms.
Real-time Feedback
With Response Inbox, view survey responses in real-time. Add tags, notes, and tasks to take action
In-moment Responses
View all feedback and responses in a Collaborative Response Inbox.
Search & Filter Responses
Use Date, Response Choices, Contact Attributes, Variables to filter.
Group & Tag Responses
Add Tags to responses. Flag them or mark them as urgent.
Create Tasks & Actions
Create tasks for the team, take action and close the feedback loop.
Filter by CX Metrics
View CX Scores (NPS, CES, and CSAT) and segment contacts based on metrics-based filters.
Access Ticket Links
For quick accessibility, every response links to the respective Intercom Ticket.
Advanced Workflows Builder
Design intuitive custom workflows and automate actions based on survey responses to close the feedback loop.
Design Workflows
With an easy-to-use Workflow Designer, automate repetitive tasks and actions to scale up your CX Program.
Send Result-Based Email Surveys
Set automation rules based on customer feedback and make it easy to follow up with both satisfied and dissatisfied customers.
Alerts, Notifications & Response Actions
View customer feedback as soon as it enters your channels like Slack, Microsoft Teams, etc. Set up Alerts and Notifications for the team, Add Response Tags, Create Tasks, and more for new Responses.
Segment Contacts & Trigger Actions
Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.
Feedback Analytics
With in-depth feedback reports, make business decisions based on customer data.
View one-click ready reports like Snapshot, Insights, Trends, and Inbox
Get overtime CX Analytics with Trends Report
Drill Down to actual responses
View Text Analytics for open-ended questions
Filter & Segment your Reports with tags, ratings, etc.
Save & Schedule your Reports
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Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.