Introducing User Segmentation — Deliver surveys and feedback forms with precise targeting using powerful User Segments. Learn more ➝

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Freshdesk Customer Satisfaction Surveys to Improve Customer Loyalty

Take customer success to the next level with trigger CSAT, CES & NPS using survey integration with Freshdesk and sync customer feedback and ticket info for further analysis and reporting in Zonka Feedback.

Sign up now for free and start taking customer feedback in minutes!

  • Zonka Feedback G2 High Performer 2023
  • Zonka Feedback Best Est. ROI 2023
  • Zonka Feedback G2 High Performer Mid-Market 2023
  • Zonka Feedback Capterra Shortlist 2023
Freshdesk Survey Software
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Measure Helpfulness of Your Customer Support at Various Touchpoints

Measure Customer Experience with Tickets via Email

  • Create workflows to automate event-based survey triggers 
  • Measure customer satisfaction when ticket is closed/updated/escalated
  • Automate follow-up emails to unsatisfied customers 
  • Alert teams for faster actions and close the feedback loop
Freshdesk post resolution surveys

Include Surveys in Email Signatures

  • Embed surveys directly into your Zendesk email signatures
  • Measure CX metrics that make sense to you
  • Directly link surveys to support tickets 
  • Identify areas of improvement in Customer Support
Freshdesk email in-signature surveys
Create Freshdesk Customer Satisfaction Survey
ENGAGING FRESHDESK SURVEYS

Customize Freshdesk Surveys based on your needs

Create a personalized survey experience by customizing your Freshdesk surveys - add logic, logos, smiley ratings, and more.

    • Measure NPS, CSAT, and CES
    • Choose from 30+ question types
    • Add open-ended questions and comment boxes
    • Create logic-based surveys
    • Create surveys in multiple languages
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AGENT FEEDBACK

Analyze Agent Performance using feedback-driven actionable insights

Collect feedback on your agents and analyze their performance over time to figure out whether there’s need for training or improvements for better customer support experience.

    • Sync all your agents to Zonka Feedback with a single click
    • Monitor agent performance trends over time using survey responses
    • Get detailed team-wise performance reports to find areas-of-improvement
    • Access leaderboard to view and compare individual ratings of agents and teams.
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Freshdesk Agent Feedback Report
View CX in Freshdesk Ticket
CX VIEW OF TICKETS

View Customer Experience in Your Freshdesk Tickets

Give your agents visibility into the customer satisfaction and overall customer experiences from within your tickets.

    • View Ratings and Score - Add feedback response ratings and scores to your tickets and allow agents to have a quick view of customer experience.
    • View Full-Responses - Enable your teams to view full survey responses to gain context on open-ended feedback.
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SURVEY REPORTS

Track and Analyze Feedback with Real-time Reports

Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.

Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

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Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

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Location Insights

Have multiple locations? Analyze and compare their performance and scores.

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Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

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Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

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Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

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snapshot_report response_insight location_insight team_performance_report trends_report text_analytics
View-Response-Inbox
UNIFIED RESPONSE INBOX

View Real-time Responses in Zonka Feedback

With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.

    • Collaborative inbox for all feedback and responses
    • Set filters based on date, contact attributes, variables
    • Add tags to responses and flag the urgent ones
    • Add tasks & actions to close the loop
    • Segment by CX Scores
    • Track and manage contact activity
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Start building stronger customer relationships today

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