Introducing User Segmentation — Deliver surveys and feedback forms with precise targeting using powerful User Segments. Learn more ➝
Get it For Free
Rated 4.8/5 stars
Take customer success to the next level with trigger CSAT, CES & NPS surveys through Freshdesk and sync customer feedback and ticket info for further analysis and reporting in Zonka Feedback
Sign up now for free and start taking customer feedback in minutes!
Helping growing companies design and implement delightful experiences at lightening speed
Understand the customer’s pulse and their experience with your customer support teams at multiple points-of-contact using embedded survey triggers.
Embed surveys into your Freshdesk email and signatures while interacting with the customers to capture their experience in real-time
Send event-based surveys in a separate email to customers based on if a ticket is resolved, updated or escalated.
Practical CX Solution
Choose how your customers rate their experience with rating scales and smiley Surveys to measure CES, CSAT and NPS. Get answers to crucial questions like the overall perceived efforts of customers to get the query resolved, their satisfaction with the agent interaction, and how likely they are to promote your business.
Measure Customer Loyalty with a simple NPS question "On a scale of 0-10, how likely are you to recommend this company to your friends and family?"
Know how was customers' experience and effort in getting their query resolved while interacting with your customer support team with the CES question.
Know how satisfied and happy your customers are with CSAT Surveys. Choose from smileys, stars, thumbs up, circles, buttons and likert scale to gauge customer experience.
Tailor-made Freshdesk Surveys
Create a personalized survey experience by customizing your Freshdesk surveys - add logic, logos, smiley ratings, and more.
Measure NPS, CSAT, and CES.
Choose from 30+ question types.
Add open-ended questions and comment boxes.
Create logic-based surveys.
Create surveys in multiple languages
Collect Agent Feedback
Design intuitive workflows and trigger automatic actions based on Survey Responses.
Sync all your agents to Zonka Feedback with a single click.
Monitor agent performance trends over time using survey responses.
Get detailed team-wise performance reports to find areas-of-improvement.
Access leaderboard to view and compare individual ratings of agents and teams.
Increase Ticket Transparency
Give your agents visibility into the customer satisfaction and overall customer experiences from within your tickets.
View Ratings and Score
Add feedback response ratings and scores to your tickets and allow agents to have a quick view of customer experience.
View Full-Responses
Enable your teams to view full survey responses to gain context on open-ended feedback.
Close the Feedback Loop
Set up Negative Feedback Alerts
Get notified whenever a negative response is submitted for faster resolution.
Trigger Survey Reminders
Send reminders and trigger personalized autoresponders based on the feedback and survey ratings.
Master the Art of Follow-ups
Follow up with unsatisfied customers to get context on their challenges or invite Promoters to provide testimonials and reviews on third-party platforms.
Real-time Feedback
With Response Inbox, view responses in real-time. Add tags, notes and tasks to take action.
In-moment Responses
View all feedback and responses in a Collaborative Response Inbox.
Search & Filter Responses
Use Date, Response Choices, Contact Attributes, Variables to filter.
Group & Tag Responses
Add Tags to responses. Flag them or mark them as urgent.
Create Tasks & Actions
Create tasks for the team, take action and close the feedback loop.
Filter by CX Metrics
View CX Scores (NPS, CES, and CSAT) and segment contacts based on metrics-based filters.
Access Ticket Links
For quick accessibility, every response links to the respective Freshdesk Ticket.
Advanced Workflows Builder
Design intuitive workflows and trigger automatic actions based on Survey Responses.
Design Workflows
With an easy-to-use Workflow Designer, automate repetitive tasks and actions to scale up your CX Program.
Send Result-Based Email Surveys
Set automation rules based on customer feedback and make it easy to follow up with both satisfied and dissatisfied customers.
Alerts, Notifications & Response Actions
View customer feedback as soon as it enters your channels like Slack, Microsoft Teams, etc. Set up Alerts and Notifications for the team, Add Response Tags, Create Tasks and more for new Responses.
Segment Contacts & Trigger Actions
Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.
Feedback Analytics
With in-depth feedback reports, make business decisions based on customer data.
View one-click-ready reports like Snapshot, Insights, Trends, and Inbox
Get overtime CX Analytics with Trends Report
Drill Down to actual responses
View Text Analytics for open-ended questions
Filter & Segment your Reports with tags, ratings, etc.
Save & Schedule your Reports
Copyright © 2023 - Zonka Technologies Pvt. Ltd.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.