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The most powerful Customer Feedback System and Survey App

Multi-channel Feedback System enabling you to capture feedback using Kiosks, In-Person, on Website, through Email & SMS. Create stunning feedback forms and get more feedbacks and responses than ever. Setup NPS surveys or use other metrics like Rating, CSAT, Personal Information and more to get actionable analytics from employees, customers and visitors.

  • Customizable Forms

    Customizable Forms

  • Multi-Lingual Surveys

    Multi-Lingual Surveys

  • Dynamic, Logic-Based Surveys

    Dynamic, Logic-Based Surveys

  • Instant Notifications

    Instant Notifications

  • Detailed Reporting

    Detailed Reporting

  • Real-Time Analytics

    Real-Time Analytics

  • Multi Location Segmentation

    Multi Location Segmentation

Multi-Channel Customer Feedback System

With Zonka, you can set up surveys and feedback forms on various channels and touchpoints in no time. Design the form once and it is available on all feedback channels.

Surveys on iPhone, iPad & Android

Take customer feedback on iPhone, iPad, Android tablets & Phones. Setup as kiosk or just hand device in-person. The survey app works offline.

Online and Mobile Surveys

Embed in website, share links directly, send via SMS/Email or print a QR code. The surveys work beautifully on both desktop and mobile.

Email Surveys

Email surveys directly from Zonka or send via APIs. Track successful email deliveries, bounce rate, responses and more.

SMS Surveys

Send SMS with Survey links to customer phone numbers. Customers can click on the link to open the survey and give feedback on the go.

APIs

Web Hooks

Integrations

Awesome Features on Offline Survey App for Android and iPad

Zonka is designed so cleverly and simply that it will take you just minutes to set it up. The offline survey app can be used to setup iPad/Android based feedback kiosk or take in-person feedback. It can work without WiFi, and auto-syncs all your data securely when internet is available.

Offline Surveys & Feedbacks

No Internet, No Problem! Take Surveys & Feedbacks offline and sync anytime!

Available for iPhone and iPad

The iOS survey app is available on App Store for both iPhone and iPad.

Available for Android Tablets and Phones

The android survey app works on various droid devices and can be downloaded from Google Play Store.

feedback on touch-screen tablet

In-Person Feedback

Take in-person surveys with stunning feedback forms and surveys.

Fully Featured Kiosk Feedback App

Setting up tablet as kiosk has never been this easy. Take unattended feedbacks!

Designed for Non-Techies

Dead simple to use with no learning curve. It is built for hassle-free operation

Switch to better Surveys & Feedbacks

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Measuring and Tracking Feedback

Zonka helps you ascertain the volume and frequency of feedbacks coming in. Zonka acts as a successful net promoter score software when it comes to calculating customer satisfaction. The customer feedback system enables taking actions from within the Response Inbox where all the feedbacks are stored, with the help of team collaboration. You can then take suitable actions based on the drill down reports and insights which can be sent to you through real-time alerts and digests delivered in your inbox.

 

NPS & Other Rating Scales

NPS & Other Rating Scales

Calculate long and short term customer satisfaction with the help of popular industry standards – NPS, CES, CSAT & more.
Detailed Reports and Insights

Detailed Reports and Insights

Get an insight into customer sentiments through drill down reports and analytics, that you might have never seen before!
Taking Actions with Response Inbox

Taking Actions with Response Inbox

Zonka’s collaborative response inbox allows you to take actions by converting feedbacks into tasks.
Alerts and Digests

Alerts and Digests

Get real-time alerts on low rating feedbacks and email digests of the daily feedback performance delivered right to your inbox.
Zonka Feedback web Interface
Feedback & Survey Builder

Survey and Feedback Form Builder

A simple to use, flexible Feedback & Survey Builder to create customized, good-looking surveys. Select from pre-existing industry templates or design from scratch. There are 20+ questions types to choose from.  All forms can be fully rebranded.  You can customize anything starting from colors, fonts to graphical emoticons. Add any number of steps to complete a form

Advanced features include Skip and Question Branchingmulti-lingual surveys & more!

Real-Time Reporting, Like Never Before

With Zonka, get instant updates, real-time analytics and get detailed reports. Review Quick Stats on Dashboard to quickly review data and actions being taken. It’s dead simple to setup SMS Alerts with Twilio to get real-time reviews – comes in handy for on-the-spot issue resolution.

Drill-­Down Analytics & Location Based Reports give you detailed insights of surveys from different perspectives. Receive Summary Emails & Real-time Updates of customer surveys making sure you don’t miss the important stuff.

Real-Time Reporting
Response Manager

Take Actions With Zonka

Zonka is not just about collecting data, it’s about making them count. Zonka’s Collaborative Response Manager allows cross functional teams to work together on feedbacks and enhance customer experience. Take actions on every feedback you receive – convert feedbacks into tasksTag responses and mark for follow-ups. It’s super easy to find & sort feedback data too –Search and Filter by Date, Staff and Tags. Sort data by suggestions, tags & more

You can do more! Download & export response data, Share reviews on social media

Survey & Feedback Management like never before

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Zonka Use Cases

Customer Feedback & Survey

Capture customer feedback at various touch points and across various feedback channels like Tablet, Online, Email and SMS using Zonka.

Employee Feedback

Use Zonka to survey employees frequently at various touchpoint like cafeteria, meeting rooms, post training and more.

Net Promoter Score Surveys

Track the Net Promoter Score (NPS) and customer loyalty by using simple NPS Surveys with comments, follow up questions and logic.

In Person & Kiosk Feedback

Set up iPad or Android Tablet as a Kiosk to take customer feedback or hand it over to get in-person, real-time customer feedback.

Market Research Surveys

Conduct field surveys and interviews for market research on your iPad, iPhone or Android tablet and phones.

Offline Survey Tool

Zonka’s Offline Survey App works on iPad, iPhone, Android tablet and phone. Take offline surveys without Internet and sync later anytime.

Website Visitor Feedback

Take feedback from your website visitors directly while they are on the website to get real-time website feedback.

After Purchase Feedback

Send email surveys or SMS surveys to customers to get their feedback after their purchase to get feedback from customers in real-time.

Event Lead Capture Forms

Capture leads at events using event lead capture forms with details like customer name, email address, phone number and more.

Designed For Enterprise

Built keeping Enterprise workflows and processes in perspective, Zonka has got some turnkey features you’ll love

Central Device Management

Central Device Management

Multi-location Management

Multi-location Management for Chains

Industry Standard Report

Industry Standard Reports like NPS & CES

User Permission Management

Permission Based User Management

Data Security

Data Protection and Completely Secure

Change the way you take surveys & feedbacks

It’s about time to say goodbye to old methods and technology. Switch to Zonka and get more than 100% more responses!

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Who Uses Zonka

A delightful system for every industry – restaurants, hospitality, healthcare, wellness, retail, finance, automobile and more. Use it for feedback management, employee surveys, event lead capture and offline & field surveys.

Customer Feedback System for Restaurants

Restaurants

Get customer feedback about food, service, ambiance and more using the Restaurant Feedback App

retail customer feedback surveys

Retail & Shopping

Set up store experience surveys and retail customer feedback surveys at shopping centres, retail chains & more

automobile customer satisfaction survey

Automobile Sector

Know potential automobile buyers’ needs. Take feedback after test drive, sales & service for Automobile

Zonka Feedback for Hotels

Hotels

Setup hotel guest feedback on tablets at various touch-points in the hotel. Hear voice of your customer

bank customer feedback survey

Banks & Financial Sector

Make improvements in customer service by setting up Financial Satisfaction Surveys at Banks

event surveys

Events & Conferences

Do event registration on tablets, capture leads at events. Conduct event planning surveys

Zonka Feedback for Spas

Spas & Salons

Set up post-service surveys to capture client feedback at spas and hair salons. Track & measure staff performance

patient satisfaction survey tool

Healthcare, Hospitals & Clinics

Zonka tablet app helps survey patient’s satisfaction at healthcare centres and clinics

airport surveys app

Airports

Capture airline passenger feedback, conduct airport surveys, in-flight feedback surveys for passengers

Complete Customer Experience Management Tool For All Industries

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