Customer Feedback and Survey Platform

Create Engaging Experiences

Build your Surveys

Create and customize engaging surveys in minutes with an easy-to-use WYSIWYG editor.

Build Experience

Build different customer experiences: Measure NPS, CES, CSAT. Conduct Surveys, Polls & Quizzes.
Dynamic Surveys

Use skip logic, survey redirection, answer piping, themes, languages and more to create Dynamic Surveys.
Variables & Pre-Fill Data

With Custom Variables & Attributes, pass data to your surveys, pre-fill survey fields and enrich your responses and reports. .

Bulid your first survey

Website
Offline
Email
SMS
Mobile
Intercom
Integrations

Website Feedback

Get instant feedback using 100% customizable website surveys.

Microsurveys

Microsurveys to get instant feedback from your users
Feedback Button

Place feedback button anywhere in your website or web product

Slide Outs

Left and Right Slide-outs enabling you to get instant feedback
Pop-ups

Conditional pop-ups to capture feedback

Exit Surveys

Detect when the user is exiting the website and survey them
Embed & Links

Embed or Link surveys anywhere on your website

Survey App & Offline Surveys

Take Feedback on iPads, Android Tablets and Kiosks using Offline Survey App.

iOS Surveys

Use iPad Survey App to take on-premises feedback through iPads and iPhones.
Android Devices

Turn Android Tablets & Smartphones into Feedback Devices to take real-time feedback.

Kiosk Feedback

Set up touchscreen devices as Kiosks to take unattended feedback.
Offline Surveys

Take feedback and collect responses without Wi-Fi. Sync anytime.

Email Surveys

Measure Customer Feedback with Email Surveys.

Email Survey Invitations

Send customized Email Surveys to customers with Survey Link.
Embedded Email Surveys

Add Survey Question directly in Email body and get higher response rate.

In-Signature Email Surveys

Insert Survey Question in Email Signature to get feedback.
Scheduled Email Surveys

Schedule Email Surveys to be sent at a later date and time.

Email Survey Triggers via Integration

Trigger email surveys from the CRMs, Help Desks and others tools you use.

SMS Surveys

Take Customer Feedback through SMS Text Surveys.

One-click SMS Surveys

Send SMS Surveys with feedback form link to customers with customized SMS.
SMS Surveys with Integrations

Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems nd more.

Mobile Surveys

Run surveys on-the-go, on mobile devices.

In-App Surveys

Embed microsurveys within your app and product to get real-time customer feedback on features, product usage and more.
Responsive Mobile Surveys

Build beautiful, mobile responsive surveys with Zonka Feedback that work seamlessly on all devices and screens.

Offline Surveys

Take feedback without WiFi, on the go and sync automatically.
QR Code

Print QR Code for customers to scan and instantly access Survey on their Mobile browsers.

Intercom

Customer Feedback with CSAT, CES & NPS Surveys in Intercom

Intercom Messenger Surveys

Add Survey to Intercom Messenger and get customer feedback on website and in-app.
Intercom Conversation Surveys

Allow Customer Success Agents to trigger Surveys in Intercom Conversations to gauge feedback.

Email Surveys

Send automated Intercom Email Surveys based on workflows.
Survey Workflow in Custom Bots

Add Zonka Feedback Forms & Surveys to an Intercom bot workflow

Intercom Post Surveys

Embed Survey Questions or Feedback Button directly in Intercom Posts.

Integrations & APIs

Trigger Surveys using Native Integrations, Zapier and APIs

Helpdesks

Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.
CRMs & Marketing Automation

Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.

Trigger Email Surveys via APIs

Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.
Trigger SMS Surveys via APIs

Send SMS Surveys to customers based on events and triggers in tools you use with APIs.

Connect Apps with Zapier

Connect to more than 3,000+ apps and automate workflows with Zapier.

Automate Workflows

Create Workflows & Automate CX Program

Design workflows in an intuitive Workflow Design and trigger automatic actions based on Survey Responses.

Workflow Designer

With an easy-to-use Worfklow Designer, automate repetitive tasks and actions to scale up your CX Program.
Alerts, Notifications & Response Actions

Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses.
Segment Contacts & Trigger Actions

Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.

Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

Location Insights

Have multiple locations? Analyze and compare their performance and scores.

Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

Response Inbox

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

INTEGRATIONS

Integrate with your existing tools

Connect your favorite tools for a seamless feedback management.

Sync Data

Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers

Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Deep Integrations

Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.

Know more about Integrations

Zonka Feedback’s on premise platform is excellent for digital customer feedback.

Sandeep Dua

Select CITYWALK Mall

Zonka Feedback’s on premise platform is excellent for digital customer feedback.

Nithin MB

General Manager Operations, SmartQ

Zonka App has really really helped us a lot to improve our feedback collection and analysis system.

Vinit R

Health City Cayman Islands

Zonka has been a huge help in gathering client satisfaction data.

Louis Isernia

Griswold Home Care

Really great and versatile feedback tool

Michelle C.

Associate Attorney

Simple, effective, complete, a must have for any consultant

Matteo M.

Executive & Leadership Coach, Team Facilitator

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka

Larry W.

Digital Marketing - Higher Education & Diversity

Zonka Feedback’s on premise platform is excellent for digital customer feedback.

Sandeep Dua

Select CITYWALK Mall

Zonka Feedback’s on premise platform is excellent for digital customer feedback.

Nithin MB

General Manager Operations, SmartQ

Zonka App has really really helped us a lot to improve our feedback collection and analysis system.

Vinit R

Health City Cayman Islands

Zonka has been a huge help in gathering client satisfaction data.

Louis Isernia

Griswold Home Care

Really great and versatile feedback tool

Michelle C.

Associate Attorney

Simple, effective, complete, a must have for any consultant

Matteo M.

Executive & Leadership Coach, Team Facilitator

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka

Larry W.

Digital Marketing - Higher Education & Diversity

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

The best thing about Zonka Feedback is that it’s really easy to use.

Saloni G.

Project Management Intern at City of Seattle

Great feedback and survey platform. Suitable even for hybrid or traditional businesses.

Julien (Jun Yan) T.

Industrial Relations Officer at NTUC - HSEU

Amazing tool, easy to use, flexible with fantastic customer support.

Alessandro R.

CEO no Grupo Angular

Best Feedback Tool! The survey editor was straightforward to use to create your surveys.

Brian M.

Operations/Product Manager

We were using Zonka earlier for only internal Employee Feedback and monitor eNPS and employee happiness.

Tripti D.

Founder at UprightHC Solutions Pvt. Ltd.

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

The best thing about Zonka Feedback is that it’s really easy to use.

Saloni G.

Project Management Intern at City of Seattle

Great feedback and survey platform. Suitable even for hybrid or traditional businesses.

Julien (Jun Yan) T.

Industrial Relations Officer at NTUC - HSEU

Amazing tool, easy to use, flexible with fantastic customer support.

Alessandro R.

CEO no Grupo Angular

Best Feedback Tool! The survey editor was straightforward to use to create your surveys.

Brian M.

Operations/Product Manager

We were using Zonka earlier for only internal Employee Feedback and monitor eNPS and employee happiness.

Tripti D.

Founder at UprightHC Solutions Pvt. Ltd.

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Measure Customer ExperienceStart measuring CX Metrics - NPS, CSAT and CES in minutes. Keep a pulse on customer experience at all times.
Quick Tailor-made SurveysCustomize Surveys with ready-to-use templates, 40+ question types, themes, language, logic & more.
Multichannel Feedback Capture Distribute surveys using iPads, Android Tablets, Kiosks, Emails, SMSes, Web Buttons, Web Embed, In-App.
Integrate Favorite ToolsConnect your favorite tools using native integrations with Intercom, HubSpot, etc., or build your own using APIs.
Data SecurityEnsure data security with SSL. Zonka Feedback is GDPR-compliant and your data is encrypted and secured.

Real-time AlertsSet up real-time Email Alerts, Slack Notifications to loop in your teams when a response is captured.
Schedule Survey ReportsSchedule automated reports to your inbox daily, weekly, or monthly and take informed decisions.
Graphical Survey ReportingGet in-depth real-time reports with graphs, and analysis. Click through, filter, and save reports.
Act in Time & Close the Feedback LoopTag your Responses, Add Tasks for the team to take quick action, and close the feedback loop.
Automate CX with WorkflowsSet up workflows to set alerts, trigger automated actions like emails to customers, contact list updation, etc.

Book a Demo with Zonka Feedback

Get Started for Free

Get Started for Free

Customer Feedback & Experience Management

Omni-Channel Experience Management Platform

Surveys & Feedback Forms

Offline Surveys & Kiosks

Net Promoter Score

Customer Satisfaction Surveys

Customer Service Feedback

Website Feedback

Product Feedback

Employee Experience

Build your Surveys

Reach your Customers wherever they are.

Website Feedback

Survey App & Offline Surveys

Email Surveys

SMS Surveys

Mobile Surveys

Intercom

Integrations & APIs

Create Workflows & Automate CX Program

Reporting

Unified Response Inbox

Customer experience solutions for your business tools.

Zonka for Salesforce

Zonka for Hubspot

Zonka for Intercom

Integrate with your existing tools

People are talking

Sandeep Dua

Nithin MB

Vinit R

Louis Isernia

Michelle C.

Matteo M.

Larry W.

Sandeep Dua

Nithin MB

Vinit R

Louis Isernia

Michelle C.

Matteo M.

Larry W.

Shefali V.

Saloni G.

Julien (Jun Yan) T.

Alessandro R.

Brian M.

Tripti D.

Rafael H.

Shefali V.

Saloni G.

Julien (Jun Yan) T.

Alessandro R.

Brian M.

Tripti D.

Rafael H.

Why companies useZonka Feedback?

Start building stronger customer relationships today

CX PLATFORM

SOLUTION

CX METRICS

CHANNEL

POPULAR TEMPLATES

RESOURCES

GUIDES

COMPANY

Surveys & Feedback
Forms

Offline Surveys &
Kiosks

Net Promoter
Score

Customer Satisfaction
Surveys

Customer Service
Feedback

Website
Feedback

Product
Feedback

Employee
Experience

Why companies use
Zonka Feedback?