Choose from multiple feedback channels like tablet feedback app, email surveys, sms surveys and online surveys to take feedback and capture data.
On-premises customer and employee feedback and data capture through iPads, Android Tablets and Kiosks.
Set up iPads and Android tablets as feedback kiosks to take unattended feedback from customers and employees.
No Internet? No Problem! Take Surveys & Feedbacks offline and sync later when you have Internet.
Dead simple to use with no learning curve. The survey app is built for hassle-free operation. Quick to get started.
Send emails with survey link or embedded surveys.
Create simple, one-click email surveys to send to customers through the feedback app.
Embed your survey questions within email body to get higher feedback response rate.
Send email surveys with hidden custom variables like Name, Email Address, Membership ID, Booking Number, etc.
Track email deliveries, email open rate, survey open rate, survey response rate – everything from one interface!
Send SMS with Survey links of responsive mobile surveys to customers.
Create short, simple, one-click surveys to send to customers on their phones through SMSes.
All surveys are responsive and auto-adjust on all devices – smartphones and tablets.
Send SMS surveys with hidden custom variables like Name, Email Address, Membership ID, Booking Number, etc.
Track SMS deliveries, survey open rate, survey response rate – everything from one interface!
Responsive online surveys work beautifully on both desktop and mobile.
Embed surveys in your website to get feedback from your website visitors while they browse.
Share online survey link directly to your customers or send surveys via email or through SMSes.
Print the online survey QR Code so customers can scan and access the feedback form.
With online surveys, you get all survey responses and reports instantly to review and take action.
Flexibility to choose right metric or combination of different metrics to measure customer loyalty, satisfaction and what customers are thinking about your brand.
NPS is widely used metric for measuring Customer Loyalty. Zonka enables you to run transactional and relationship NPS surveys. Send one click emails, SMS surveys, survey on website or setup on tablet and iPads. Get instant NPS score on your dashboard, view detailed, drill down NPS reports and get notifications in your inbox.
Fully customize your CSAT surveys using multiple scales like Likert, Matrix, Smileys, Stars, Emoticons, Sliders and more. Ask the questions which relate to your business and products.
Use CES 2.0 to identify inefficient processes and improve customer service standards in your organization.
Customer Satisfaction Surveys, CES & NPS Surveys – all in one feedback app
Create surveys the way you like.
A simple to use, flexible Feedback & Survey Builder to create customized, good-looking surveys. Select from industry-based, expert survey templates or design from scratch. Choose from 20+ questions types. White-label your surveys and customize colors, fonts and graphical emoticons.
Add any number of steps and screens. Advanced features include Skip Logic, Question Branching, multilingual surveys & more
With Zonka, get instant alerts about feedback. Set up real-time SMS & Email alerts as soon as you get a feedback. Stay updated of low rating feedbacks instantly via SMS alerts.
Schedule daily, weekly or monthly digests directly to your inbox.
Monitor every feedback and view it in detail. Set up negative feedback alerts on Email & SMS. Mark feedbacks as urgent or flag them for review. Filter feedbacks by comments, CSAT Score and NPS Score or add custom tags to filter feedbacks easily in the Response Inbox.
Add tasks for relevant team members to take action for a feedback. Write notes about action taken against the feedback. Send emails to customers from Zonka to take immediate action, address customers’ concerns and close the loop to keep your customers delighted.
With Zonka’s real-time reporting and alerts, you can monitor every negative feedback and review. Take action on customer feedback to swiftly resolve issues and improve customer experience.
Multi-Channel. Customized Surveys. Real-time Alerts. Comprehensive Reporting. Try out the most comprehensive survey app
Start taking surveys and feedbacks in less than five minutes
Capture customer feedback at various touch points and across various feedback channels like Tablet, Online, Email and SMS using Zonka.
Use Zonka to survey employees frequently at various touchpoint like cafeteria, meeting rooms, post training and more.
Capture patient feedbacks deployed at various touch-points across healthcare centers. Ideal to use in hospitals, clinics, labs and pharmacies.
Set up online feedback forms in minutes and start taking online surveys at desired touch-points in desired pages. Suitable for all online businesses.
Send periodic email surveys or SMS surveys to customers to get their feedback after or before their purchase for increasing client satisfaction.
Create and collect NPS surveys within minutes with Zonka via different touch-points. Improve customer satisfaction and increase customer loyalty.
Set up iPad or Android Tablet as a Kiosk to take customer feedback or hand it over to get in-person, real-time customer feedback.
Zonka Offline Survey App works on iPad, iPhone, Android tablet and phone. Take offline surveys without internet and sync later anytime.
Capture leads at events using event lead capture forms with details like customer name, email address, phone number and more.
The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.
Built keeping Enterprise workflows and processes in perspective, Zonka has got some turnkey features you’ll love
Take feedback from your customers, employees, visitors and guests. Take surveys on premises, online, via Email or SMS. Get Started.
A delightful feedback app for every industry – restaurants, hospitality, healthcare, wellness, retail, finance, automobile and more. Use it as customer feedback system, employee feedback app, event lead capture tool or for offline & field surveys.