The most powerful Customer Feedback System and Survey App
Multi-channel Feedback System enabling you to capture feedback using Kiosks, In-Person, on Website, through Email & SMS. Create stunning feedback forms and get more feedbacks and responses than ever. Setup NPS surveys or use other metrics like Rating, CSAT, Personal Information and more to get actionable analytics from employees, customers and visitors.
Dynamic, Logic-Based Surveys
Multi Location Segmentation
Multi-Channel Customer Feedback System
With Zonka, you can set up surveys and feedback forms on various channels and touchpoints in no time. Design the form once and it is available on all feedback channels.
Take customer feedback on iPhone, iPad, Android tablets & Phones. Setup as kiosk or just hand device in-person. The survey app works offline.
Embed in website, share links directly, send via SMS/Email or print a QR code. The surveys work beautifully on both desktop and mobile.
Email surveys directly from Zonka or send via APIs. Track successful email deliveries, bounce rate, responses and more.
Send SMS with Survey links to customer phone numbers. Customers can click on the link to open the survey and give feedback on the go.
Awesome Features on Offline Survey App for Android and iPad
Zonka is designed so cleverly and simply that it will take you just minutes to set it up. The offline survey app can be used to setup iPad/Android based feedback kiosk or take in-person feedback. It can work without WiFi, and auto-syncs all your data securely when internet is available.
Offline Surveys & Feedbacks
No Internet, No Problem! Take Surveys & Feedbacks offline and sync anytime!
Available for iPhone and iPad
The iOS survey app is available on App Store for both iPhone and iPad.
Available for Android Tablets and Phones
The android survey app works on various droid devices and can be downloaded from Google Play Store.
Take in-person surveys with stunning feedback forms and surveys.
Fully Featured Kiosk Feedback App
Setting up tablet as kiosk has never been this easy. Take unattended feedbacks!
Designed for Non-Techies
Dead simple to use with no learning curve. It is built for hassle-free operation
Measuring and Tracking Feedback
Zonka helps you ascertain the volume and frequency of feedbacks coming in. Zonka acts as a successful net promoter score software when it comes to calculating customer satisfaction. The customer feedback system enables taking actions from within the Response Inbox where all the feedbacks are stored, with the help of team collaboration. You can then take suitable actions based on the drill down reports and insights which can be sent to you through real-time alerts and digests delivered in your inbox.
NPS & Other Rating ScalesCalculate long and short term customer satisfaction with the help of popular industry standards – NPS, CES, CSAT & more.
Detailed Reports and InsightsGet an insight into customer sentiments through drill down reports and analytics, that you might have never seen before!
Taking Actions with Response InboxZonka’s collaborative response inbox allows you to take actions by converting feedbacks into tasks.
Alerts and DigestsGet real-time alerts on low rating feedbacks and email digests of the daily feedback performance delivered right to your inbox.
Survey and Feedback Form Builder
A simple to use, flexible Feedback & Survey Builder to create customized, good-looking surveys. Select from pre-existing industry templates or design from scratch. There are 20+ questions types to choose from. All forms can be fully rebranded. You can customize anything starting from colors, fonts to graphical emoticons. Add any number of steps to complete a form
Advanced features include Skip and Question Branching, multi-lingual surveys & more!
Real-Time Reporting, Like Never Before
With Zonka, get instant updates, real-time analytics and get detailed reports. Review Quick Stats on Dashboard to quickly review data and actions being taken. It’s dead simple to setup SMS Alerts with Twilio to get real-time reviews – comes in handy for on-the-spot issue resolution.
Drill-Down Analytics & Location Based Reports give you detailed insights of surveys from different perspectives. Receive Summary Emails & Real-time Updates of customer surveys making sure you don’t miss the important stuff.
Take Actions With Zonka
Zonka is not just about collecting data, it’s about making them count. Zonka’s Collaborative Response Manager allows cross functional teams to work together on feedbacks and enhance customer experience. Take actions on every feedback you receive – convert feedbacks into tasks. Tag responses and mark for follow-ups. It’s super easy to find & sort feedback data too –Search and Filter by Date, Staff and Tags. Sort data by suggestions, tags & more
You can do more! Download & export response data, Share reviews on social media
Zonka Use Cases
Customer Feedback & Survey
Capture customer feedback at various touch points and across various feedback channels like Tablet, Online, Email and SMS using Zonka.
Use Zonka to survey employees frequently at various touchpoint like cafeteria, meeting rooms, post training and more.
Net Promoter Score Surveys
Track the Net Promoter Score (NPS) and customer loyalty by using simple NPS Surveys with comments, follow up questions and logic.
In Person & Kiosk Feedback
Set up iPad or Android Tablet as a Kiosk to take customer feedback or hand it over to get in-person, real-time customer feedback.
Market Research Surveys
Conduct field surveys and interviews for market research on your iPad, iPhone or Android tablet and phones.
Offline Survey Tool
Zonka’s Offline Survey App works on iPad, iPhone, Android tablet and phone. Take offline surveys without Internet and sync later anytime.
Website Visitor Feedback
Take feedback from your website visitors directly while they are on the website to get real-time website feedback.
After Purchase Feedback
Send email surveys or SMS surveys to customers to get their feedback after their purchase to get feedback from customers in real-time.
Event Lead Capture Forms
Capture leads at events using event lead capture forms with details like customer name, email address, phone number and more.
Designed For Enterprise
Built keeping Enterprise workflows and processes in perspective, Zonka has got some turnkey features you’ll love
Central Device Management
Multi-location Management for Chains
Industry Standard Reports like NPS & CES
Permission Based User Management
Data Protection and Completely Secure
Who Uses Zonka
A delightful system for every industry – restaurants, hospitality, healthcare, wellness, retail, finance, automobile and more. Use it for feedback management, employee surveys, event lead capture and offline & field surveys.
Get customer feedback about food, service, ambiance and more using the Restaurant Feedback App
Set up store experience surveys and retail customer feedback surveys at shopping centres, retail chains & more
Know potential automobile buyers’ needs. Take feedback after test drive, sales & service for Automobile
Setup hotel guest feedback on tablets at various touch-points in the hotel. Hear voice of your customer
Make improvements in customer service by setting up Financial Satisfaction Surveys at Banks
Do event registration on tablets, capture leads at events. Conduct event planning surveys
Set up post-service surveys to capture client feedback at spas and hair salons. Track & measure staff performance
Zonka tablet app helps survey patient’s satisfaction at healthcare centres and clinics
Capture airline passenger feedback, conduct airport surveys, in-flight feedback surveys for passengers