Salesforce
Trigger surveys from deal, case, or contact events. Sync NPS, CSAT, and AI-detected themes back to account and contact records. Build feedback-driven reports and segments inside Salesforce.
GetFeedback Direct shuts down Dec 31, 2026. Migrate your Salesforce CX workflows to Zonka Feedback in a week without rebuilding from scratch.
Talk to SalesTransform unstructured data into real-time, role-based intelligence and granular insights — within minutes
Capture feedback at every touchpoint, view real-time analytics, and close the loop with action, automation and collaboration
Capture contextual insights at digital touch points
Website In-Product In-App Feedback SDKExperience Zonka's AI Feedback Intelligence in action. Get a guided tour of how our AI product can work in your use case & solve your pain points.
Schedule a demoRun NPS, CSAT, and CES surveys across every channel. AI monitors every response, ticket, call, and review in real time and tells you why scores changed. See what’s happening at every location, with every agent, across every account. Automatically route issues to the right team and close the feedback loop.
Zonka Feedback has been a game changer for us. We’ve managed to increase our NPS by 30%
We managed to push the app rating one entire star by this logic, and this is, you know, fantastic.
Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.
The platform is simple to use, offers responsive support. It provided insights that highlighted gaps & strengths, creating room for team's growth and guiding improvements.
With location-based surveys, automation features, and CSAT measurement, we have achieved an impressive average CSAT rating of over 98%.
As a global cybersecurity services company, Arancia needed consistent visibility into client experience across project-based engagements. Zonka Feedback helped them implement CSAT surveys across all deliveries, capture actionable feedback, and drive continuous improvement.
We’ve integrated Zonka Feedback into various workflows, with 20 surveys grouped within Zendesk. Each quarter, we review our NPS and CSAT scores to identify areas for improvement.
Why Teams Love Zonka Feedback
Most customer feedback programs run lean. Your software should too, without giving up the power. Whether you’re outgrowing your current tool or replacing one that got too heavy, Zonka Feedback is built for teams that want to move fast without losing depth.
| What your team needs | Complex CX suitesHeavy to roll out and run. | Basic survey toolsEasy to start, shallow as you scale. | Analytics-only toolsInsight with nothing to collect or act on. | Zonka FeedbackAll of it, in one platform. |
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| PowerAI analysis, automation, and depth | Yes | Limited | Yes | Yes: AI themes, key drivers, and recommendations |
| SimplicityEasy to launch and run with a lean team | Limited | Yes | Limited | Yes: Simple to set up and run, day one |
| CompletenessCollect, analyze, and act in one place | Yes | Limited | Limited | Yes: Surveys, reviews, tickets, and closed-loop actions |
Compare Zonka Feedback with
100+ teams stopped making the tradeoff this year by switching to Zonka Feedback from Qualtrics, Delighted, GetFeedback, and SurveyMonkey. Your team can be next.
Book a Personalized DemoCOLLECTION
Your customers interact across channels, tools, and locations. Set up programs that capture feedback at every interaction, on every channel, from every connected system, without your team pressing send.
INTELLIGENCE
Surveys, tickets, calls, and reviews carry signals your team needs. AI connects every source, breaks it down by location and agent, uncovers the themes driving your metrics, and shows you where to focus first.
Closing the Feedback Loop
Agentic workflows handle every issue from detection to resolution, so no response sits unowned, no customer waits without a follow-up, and no fix goes unmeasured.
Schedule a Demo→Closing the Feedback Loop
Who Is Zonka Feedback AI Built For
Feedback flows across roles, teams, and locations — from the frontline staff to CX HQ. Zonka Feedback AI adapts to each role, delivering insights that match their goals, metrics, and day-to-day decisions.
Drive organization-wide feedback clarity for strategic decision-making.
Drive product success by aligning decisions with customer needs.
Turn customer feedback into real-time local action.
We’ve partnered with 1,000+ customers across industries to improve experiences at scale. Read how teams use Zonka Feedback to solve real challenges, boost satisfaction, and drive measurable business impact.
Integration
Trigger surveys from deals or cases and sync NPS, CSAT, and key drivers back to account records.
Trigger surveys from deal, case, or contact events. Sync NPS, CSAT, and AI-detected themes back to account and contact records. Build feedback-driven reports and segments inside Salesforce.
Send CSAT surveys when tickets are resolved. Sync ratings and comments back to the ticket. Import conversations to unify support feedback with survey data.
Trigger surveys from deal stage changes, form submissions, or lifecycle events. Sync feedback scores to contact records so sales and CS teams see them where they work.
Trigger post-purchase and delivery experience surveys automatically. Sync customer feedback to Shopify profiles to improve products, reduce returns, and drive repeat purchases.
Trigger surveys when conversations close. Import chat transcripts to analyze support quality alongside survey scores.
Auto-import reviews across all your locations. Track sentiment trends and respond to negative reviews before they compound.
Import G2 reviews automatically. Monitor how buyers perceive your product and spot emerging themes across review cycles.
Enterprise Solutions
Scale confidently with powerful infrastructure, secure access, and complete control over customer data.
ISO 27001:2022 certified, GDPR and HIPAA compliant. Meets enterprise data protection and regulatory needs.
Enable SSO and role-based permissions to manage secure visibility across departments, regions, and locations.
Host data in the US, EU, Australia, or India. Meet localizations & data residency requirements.
Design custom entities, themes & workflows for your business. Scale from hundreds to millions of responses.
“The platform is simple to use, offers responsive support. It provided insights that highlighted gaps & strengths, creating room for team’s growth and guiding improvements.”
“We’ve increased our NPS by 30%. It transformed how we collect and use feedback, and its flexibility plus easy multilingual surveys have saved us so much time.”
“Zonka Feedback made our surveys affordable and effortless. Their support and pricing let us run a 4,000-response annual survey and collect feedback year-round.”
“We managed to push the app rating one entire star by this logic, and this is, you know, fantastic.”
“The platform is simple to use, offers responsive support. It provided insights that highlighted gaps & strengths, creating room for team’s growth and guiding improvements.”
“We’ve increased our NPS by 30%. It transformed how we collect and use feedback, and its flexibility plus easy multilingual surveys have saved us so much time.”
“Zonka Feedback made our surveys affordable and effortless. Their support and pricing let us run a 4,000-response annual survey and collect feedback year-round.”
“We managed to push the app rating one entire star by this logic, and this is, you know, fantastic.”
“The platform is simple to use, offers responsive support. It provided insights that highlighted gaps & strengths, creating room for team’s growth and guiding improvements.”
“We’ve increased our NPS by 30%. It transformed how we collect and use feedback, and its flexibility plus easy multilingual surveys have saved us so much time.”
“Zonka Feedback made our surveys affordable and effortless. Their support and pricing let us run a 4,000-response annual survey and collect feedback year-round.”
“We managed to push the app rating one entire star by this logic, and this is, you know, fantastic.”
“The platform is simple to use, offers responsive support. It provided insights that highlighted gaps & strengths, creating room for team’s growth and guiding improvements.”
“We’ve increased our NPS by 30%. It transformed how we collect and use feedback, and its flexibility plus easy multilingual surveys have saved us so much time.”
“Zonka Feedback made our surveys affordable and effortless. Their support and pricing let us run a 4,000-response annual survey and collect feedback year-round.”
“We managed to push the app rating one entire star by this logic, and this is, you know, fantastic.”
“The platform is extremely simple to use and pretty much self explanatory — it didn’t require any complex onboarding, making it easy for our team to get started right away.”
“Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer’s experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.”
“It is easy to use, and the support has been fantastic. They even built a custom feature for us.”
“Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.”
“What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.”
“The platform is extremely simple to use and pretty much self explanatory — it didn’t require any complex onboarding, making it easy for our team to get started right away.”
“Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer’s experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.”
“It is easy to use, and the support has been fantastic. They even built a custom feature for us.”
“Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.”
“What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.”
“The platform is extremely simple to use and pretty much self explanatory — it didn’t require any complex onboarding, making it easy for our team to get started right away.”
“Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer’s experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.”
“It is easy to use, and the support has been fantastic. They even built a custom feature for us.”
“Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.”
“What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.”
“The platform is extremely simple to use and pretty much self explanatory — it didn’t require any complex onboarding, making it easy for our team to get started right away.”
“Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer’s experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.”
“It is easy to use, and the support has been fantastic. They even built a custom feature for us.”
“Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.”
“What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.”
Copyright © 2025 - Zonka Technologies Pvt. Ltd.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
Copyright © 2026 - Zonka Technologies Pvt. Ltd.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.