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Capture feedback and collect data with customized Surveys & Feedback Forms.
Run surveys on iOS and Android Devices. Get feedback without WiFi, on the go.
Measure and Improve Customer Loyalty with NPS Surveys. Get NPS insights & drive growth.
Track Customer Experience and Satisfaction with CSAT Surveys. Improve Customer Experiences.
Get Customer Service and Agent Feedback with Customer Effort Score (CES) Surveys.
Capture Website Experience Feedback using Popups, Feedback Button, Embed, Links.
Run Product Experience Surveys to know user feedback and satisfaction with your product.
Improve Employee Engagement with regular Employee Experience Surveys, eNPS.
Create Engaging Experiences
Create and customize engaging surveys in minutes with an easy-to-use WYSIWYG editor.
Build Experience
Build different customer experiences: Measure NPS, CES, CSAT. Conduct Surveys, Polls & Quizzes.
Dynamic Surveys
Use skip logic, survey redirection, answer piping, themes, languages and more to create Dynamic Surveys.
Variables & Pre-Fill Data
With Custom Variables & Attributes, pass data to your surveys, pre-fill survey fields and enrich your responses and reports. .
Get instant feedback using 100% customizable website surveys.
Microsurveys
Microsurveys to get instant feedback from your users
Feedback Button
Place feedback button anywhere in your website or web product
Slide Outs
Left and Right Slide-outs enabling you to get instant feedback
Pop-ups
Conditional pop-ups to capture feedback
Exit Surveys
Detect when the user is exiting the website and survey them
Embed & Links
Embed or Link surveys anywhere on your website
Take Feedback on iPads, Android Tablets and Kiosks using Offline Survey App.
iOS Surveys
Use iPad Survey App to take on-premises feedback through iPads and iPhones.
Android Devices
Turn Android Tablets & Smartphones into Feedback Devices to take real-time feedback.
Kiosk Feedback
Set up touchscreen devices as Kiosks to take unattended feedback.
Offline Surveys
Take feedback and collect responses without Wi-Fi. Sync anytime.
Measure Customer Feedback with Email Surveys.
Email Survey Invitations
Send customized Email Surveys to customers with Survey Link.
Embedded Email Surveys
Add Survey Question directly in Email body and get higher response rate.
In-Signature Email Surveys
Insert Survey Question in Email Signature to get feedback.
Scheduled Email Surveys
Schedule Email Surveys to be sent at a later date and time.
Email Survey Triggers via Integration
Trigger email surveys from the CRMs, Help Desks and others tools you use.
Take Customer Feedback through SMS Text Surveys.
One-click SMS Surveys
Send SMS Surveys with feedback form link to customers with customized SMS.
SMS Surveys with Integrations
Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems nd more.
Run surveys on-the-go, on mobile devices.
In-App Surveys
Embed microsurveys within your app and product to get real-time customer feedback on features, product usage and more.
Responsive Mobile Surveys
Build beautiful, mobile responsive surveys with Zonka Feedback that work seamlessly on all devices and screens.
Offline Surveys
Take feedback without WiFi, on the go and sync automatically.
QR Code
Print QR Code for customers to scan and instantly access Survey on their Mobile browsers.
Customer Feedback with CSAT, CES & NPS Surveys in Intercom
Intercom Messenger Surveys
Add Survey to Intercom Messenger and get customer feedback on website and in-app.
Intercom Conversation Surveys
Allow Customer Success Agents to trigger Surveys in Intercom Conversations to gauge feedback.
Email Surveys
Send automated Intercom Email Surveys based on workflows.
Survey Workflow in Custom Bots
Add Zonka Feedback Forms & Surveys to an Intercom bot workflow
Intercom Post Surveys
Embed Survey Questions or Feedback Button directly in Intercom Posts.
Trigger Surveys using Native Integrations, Zapier and APIs
Helpdesks
Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.
CRMs & Marketing Automation
Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.
Trigger Email Surveys via APIs
Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.
Trigger SMS Surveys via APIs
Send SMS Surveys to customers based on events and triggers in tools you use with APIs.
Connect Apps with Zapier
Connect to more than 3,000+ apps and automate workflows with Zapier.
Automate Workflows
Design workflows in an intuitive Workflow Design and trigger automatic actions based on Survey Responses.
Workflow Designer
With an easy-to-use Worfklow Designer, automate repetitive tasks and actions to scale up your CX Program.
Alerts, Notifications & Response Actions
Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses.
Segment Contacts & Trigger Actions
Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.
Snapshot ReportThis is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.
Response InsightsGet Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Location InsightsHave multiple locations? Analyze and compare their performance and scores.
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Team Performance ReportWith this get analysis and comparison of team member performance on each question and metrics.
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Response InboxView and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
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Trends ReportView and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
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Text AnalyticsMake meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.
VIEW RESPONSES
With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.
View Response Inbox
View all feedback and responses in a Collaborative Response Inbox.
Filter Responses
Use Date, Response Choices, Contact Attributes, Variables to filter.
Tag Responses
Add Tags to responses. Flag them or mark them as urgent.
Add Tasks & Actions
Create tasks for team, take action and close the feedback loop.
Segment by NPS, CES & CSAT
View CX Scores (NPS, CES and CSAT) and filter by metrics-based segments.
Manage Contacts
See Contacts with Responses & Attributes. Track Contact Activity.
With Zonka + Salesforce, trigger Salesforce Surveys. Get 3x more feedback. Map feedback data to records, objects and fields.
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Measure complete CX with NPS, CES & CSAT, empower teams with data synced in HubSpot, and run workflows.
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Capture NPS, CES, CSAT, Product Feedback and close the feedback loop — right within Intercom with Zonka + Intercom.
INTEGRATIONS
Connect your favorite tools for a seamless feedback management.
Sync Data
Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers
Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Deep Integrations
Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.
Zonka Feedback’s on premise platform is excellent for digital customer feedback.
Select CITYWALK Mall
Zonka Feedback’s on premise platform is excellent for digital customer feedback.
General Manager Operations, SmartQ
Zonka App has really really helped us a lot to improve our feedback collection and analysis system.
Health City Cayman Islands
Zonka has been a huge help in gathering client satisfaction data.
Griswold Home Care
Really great and versatile feedback tool
Associate Attorney
Simple, effective, complete, a must have for any consultant
Executive & Leadership Coach, Team Facilitator
The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka
Digital Marketing - Higher Education & Diversity
Zonka Feedback’s on premise platform is excellent for digital customer feedback.
Select CITYWALK Mall
Zonka Feedback’s on premise platform is excellent for digital customer feedback.
General Manager Operations, SmartQ
Zonka App has really really helped us a lot to improve our feedback collection and analysis system.
Health City Cayman Islands
Zonka has been a huge help in gathering client satisfaction data.
Griswold Home Care
Really great and versatile feedback tool
Associate Attorney
Simple, effective, complete, a must have for any consultant
Executive & Leadership Coach, Team Facilitator
The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka
Digital Marketing - Higher Education & Diversity
Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.
Director Of Operations at AMAZON WOOD PVT LTD
The best thing about Zonka Feedback is that it’s really easy to use.
Project Management Intern at City of Seattle
Great feedback and survey platform. Suitable even for hybrid or traditional businesses.
Industrial Relations Officer at NTUC - HSEU
Amazing tool, easy to use, flexible with fantastic customer support.
CEO no Grupo Angular
Best Feedback Tool! The survey editor was straightforward to use to create your surveys.
Operations/Product Manager
We were using Zonka earlier for only internal Employee Feedback and monitor eNPS and employee happiness.
Founder at UprightHC Solutions Pvt. Ltd.
What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.
Founder & CEO at Reteamly
Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.
Director Of Operations at AMAZON WOOD PVT LTD
The best thing about Zonka Feedback is that it’s really easy to use.
Project Management Intern at City of Seattle
Great feedback and survey platform. Suitable even for hybrid or traditional businesses.
Industrial Relations Officer at NTUC - HSEU
Amazing tool, easy to use, flexible with fantastic customer support.
CEO no Grupo Angular
Best Feedback Tool! The survey editor was straightforward to use to create your surveys.
Operations/Product Manager
We were using Zonka earlier for only internal Employee Feedback and monitor eNPS and employee happiness.
Founder at UprightHC Solutions Pvt. Ltd.
What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.
Founder & CEO at Reteamly
Measure Customer ExperienceStart measuring CX Metrics - NPS, CSAT and CES in minutes. Keep a pulse on customer experience at all times.
Quick Tailor-made SurveysCustomize Surveys with ready-to-use templates, 40+ question types, themes, language, logic & more.
Multichannel Feedback Capture Distribute surveys using iPads, Android Tablets, Kiosks, Emails, SMSes, Web Buttons, Web Embed, In-App.
Integrate Favorite ToolsConnect your favorite tools using native integrations with Intercom, HubSpot, etc., or build your own using APIs.
Data SecurityEnsure data security with SSL. Zonka Feedback is GDPR-compliant and your data is encrypted and secured.
Real-time AlertsSet up real-time Email Alerts, Slack Notifications to loop in your teams when a response is captured.
Schedule Survey ReportsSchedule automated reports to your inbox daily, weekly, or monthly and take informed decisions.
Graphical Survey ReportingGet in-depth real-time reports with graphs, and analysis. Click through, filter, and save reports.
Act in Time & Close the Feedback LoopTag your Responses, Add Tasks for the team to take quick action, and close the feedback loop.
Automate CX with WorkflowsSet up workflows to set alerts, trigger automated actions like emails to customers, contact list updation, etc.
iPad Surveys
Android Surveys
Kiosk Surveys
Mobile Forms
Email Surveys
SMS Surveys
Website Surveys
Creating Surveys
Multilingual Surveys
Collecting Feedback
Closing Feedback Loop
Reporting & Analytics
NPS Dashboard & Reporting
Multiple Locations & Chains
Offline Device Tracking
APIs, Webhooks & Integrations
Healthcare
Education
Retail
Financial
Restaurants
Hotels
Customer Satisfaction
Patient Satisfaction
Employee Satisfaction
Net Promoter Score
Website Surveys
Feedback Form Templates
Integrations
The Ultimate NPS Guide
Survey Tips and Tricks
Blog and Insights
Survey Guides
Help Documentation
Customers
