Text your way to Real-Time Feedback – Introducing WhatsApp Surveys! Learn more ➝

Turn Feedback into Action with AI-driven CX & Survey Platform

Zonka Feedback simplifies CX, allowing you to start meaningful two-way conversations with customers via powerful surveys. Design stunning surveys in minutes, gather data from all touchpoints, understand customers better with AI analytics & close the feedback loop — all within one powerful platform

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Measure Experience Across Customer Journey
Enhance customer experiences with actionable insights and personalized improvements.
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Measure CX Metrics like NPS, CSAT, and CES
Capture key customer experience metrics to assess and enhance customer satisfaction
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Drive Growth and Brand Advocates
Convert feedback into growth opportunities and turn customers into loyal advocates.
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CX Program for all Teams & Processes
Empower all teams to enhance customer experiences with CX insights.
Trusted by 1000+ Brands Globally
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WHAT IS ZONKA FEEDBACK

The Easiest Feedback Platform You'll Ever Use

Zonka Feedback is the perfect balance—simple yet powerful. Unlike other customer experience tools, it's user-friendly, scalable, and fits both startups and growing businesses. Listen to your customers, take action & turn every interaction into a chance to build stronger relationships.

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Customer Experiences

CX platform to capture every interaction and make sense of it

  • B2C & B2B Feedback
  • Transactional & Relationship Surveys
  • Customer Service & Agent Feedback
  • Location Based CX
  • Patient Feedback
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Product Feedback

Listen to your customers & build world-class products

  • In-product Feedback
  • Website Feedback
  • Feature Research
  • Microsurveys, In-app & Web Widgets
  • Content & Help Feedback
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Offline & Field Surveys

Capture valuable feedback and data anywhere, anytime

  • Mobile Forms Automation
  • On-Premises Feedback
  • Kiosk Terminal
  • Front-line Experiences
  • Safety, Inspection & Audit Surveys
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DESIGN YOUR CUSTOMER JOURNEY

Design, Automate, and Share Surveys In Minutes

Create your CX program effortlessly with Zonka Feedback. Design stunning surveys, automate distribution hassle-free, and start gathering feedback quickly

Design Engaging Surveys with easy-to-use Survey Builder

Create surveys effortlessly. Use AI or expert templates to build smart, branded surveys, ask follow-up questions, and translate into multiple languages in no time.

Build Survey 1 - CSAT
Build Survey 1 - CSAT

Personalize your Feedback Flow with CX Automation

Automate everything! From triggering surveys with integrations and user segments to closed-loop actions using workflow designer. Manual CX operations are a thing of the past.

CX Automation - CES
CX Automation - CES

Reach Customers Everywhere with Multichannel Feedback

Effortlessly collect relationship and transactional feedback via Email, SMS, Web Widgets, Microsurveys, Mobile Apps, Live Chat, Kiosk, and Offline Survey apps. Trigger via APIs, CRM, and Helpdesk integrations, or manually!

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Website
In-App Mobile SDK
Live Chat
Offline
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In-Product Channel - NPS
Website Channel - CSAT
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AI Analytics

Decode your Customers' Voice with AI Analytics

Analyze customer sentiments, detect key themes and entities, and prioritize improvements with AI-driven precision. Eliminate guesswork with AI that works with minimum supervision.

  • Sentiment and Customer Emotions
  • Themes and Entities
  • Urgency and Intent-Based Routing
  • Automatic Tagging
Get Started
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Advanced Reporting - CES
Advanced Reporting

Advanced and Real-time CX Reporting

No more digging through data! Drill down, compare responses, and schedule automatic reports – all in one place. Identify key drivers and trends with real-time reports and dashboards.

  • Key Drivers and Trends
  • Text Analysis and Word Cloud
  • Location Based CX
  • Agent-Based CX

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Closing the Feedback Loop

Take Action with AI-driven Response Inbox

Leverage the collaborative tool to communicate with customers, work with teams, and take action faster, driving growth and customer delight. Listen to dissatisfied customers, convert neutral ones to promoters, and encourage satisfied ones to become your brand advocates.
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Case Management
Seamlessly track and resolve customer issues and requests with efficient case and ticket management.
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Closed-Loop Workflows
Create automated workflows to close the feedback loop faster and enhance customer satisfaction
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Customer Interaction
Centralize all customer communications and email customers directly from the platform.
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Team Collaboration
Use real-time alerts, tasks, notes, and external ticket tracking to ensure your team stays aligned and informed.
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Integration

Connect and Manage Feedback with the Tools You Use

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

  • Sync CX Data: Automatically sync CX data with your systems.
  • Trigger Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
  • Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
  • APIs and Webhooks: Build custom integrations and workflows.
Get Started
Integrations 1 - NPS
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Salesforce

Integrate feedback seamlessly into Salesforce to personalize customer journeys, predict churn, and drive strategic growth with actionable insights.
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HubSpot

Automate feedback collection and contact management in HubSpot to monitor customer health and improve satisfaction scores.
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Intercom

Engage customers directly in Intercom Messenger by sending targeted surveys, in custom bots, via emails, and in posts.
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Zendesk

Sync real-time customer feedback and tickets in Zendesk to ensure faster resolutions and improved support experiences.
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Jira

Integrate user feedback into Jira, automatically creating tickets to streamline issue tracking and product development.
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Freshdesk

Collect and sync feedback directly into Freshdesk, empowering your support team with actionable insights for better service.
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MS Teams

Capture feedback within MS Teams to drive collaboration and quickly address customer concerns with integrated insights.
Enterprise Solutions

Ensure Enterprise CX Excellence

Scale Up without Worrying about Customer Data

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Data Security & Compliance

ISO 27001:2022 certification & GDPR & HIPAA compliance

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SSO and User Permission

Single sign-on and user controls to manage roles and access levels

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Data Hosting & Localization

Flexible data hosting across multiple global data centers.

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Enterprise-grade Services

Import historical data, get custom integrations, and expert CX consulting

Powerful Feedback System

Everything You Need to Deliver Exceptional Customer Experience

Zonka Feedback offers powerful survey software to build and scale feedback programs. Collect and measure customer feedback, get real-time insights, and automate closing the feedback loop.

AI Survey Builder

Design surveys effortlessly with AI, pre-defined templates, and advanced customization, supporting multiple languages and comprehensive question types.
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Multi-channel Feedback Collection

Collect feedback seamlessly across email, SMS, web widgets, in-app surveys, and offline modes, ensuring broad and consistent data capture.
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NPS, CES, and CSAT Surveys

Measure loyalty, effort, and satisfaction with specialized survey tools, offering detailed insights into customer experience metrics.
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AI-driven Platform

Create intelligent feedback programs through AI-driven survey creation, sentiment analysis, and AI insights. Automatically categorize feedback by themes and urgency, utilize AI translations, and generate summaries for data-driven decisions.
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Workflow Designer

Automate feedback management with customizable workflows, ensuring timely follow-up actions and closing feedback loops efficiently.
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Advanced Reporting

Create customizable, location-based, or agent-based reports filtered by CX metrics, questions, and attributes.
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Collaborative Response Inbox

Centralize and manage all feedback responses, enabling team collaboration, issue tracking, and effective communication directly from the platform.
Collaborative response inbox
Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.
Kanagaraj
Kanagaraj S.
Sankara Eye Hospital
Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.
Nachiket
Nachiket Bandekar, IT Director
Damas Jewellery
Zonka Feedback’s on premise platform is excellent for digital customer feedback.
chris-salans
Sandeep Dua
Select CITYWALK Mall
The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system
vinit
Vinit R
Healthcity Cayman Islands
What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.
Rafael
Rafael H.
Founder & CEO at Reteamly
Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.
chris-salans
Chris Salans
Owner, Mosaic Bali
What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.
Shefali
Shefali V.
Director Of Operations at AMAZON WOOD PVT LTD
Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data
louis
Louis I.
Griswold Home Care
The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.
Larry
Larry W.
Digital Marketing - Higher Education & Diversity
Case Studies

Our Success Stories

SmartBuyGlasses Boosts NPS & Enhances Customer Experience with Zonka Feedback
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RIPE NCC Transforms Member Support Process with Zonka Feedback
Read full story
LivingPackets Enhances Product Experience with Zonka Feedback
Read full story
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