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Customer Satisfaction
Software & Survey Tool

Easiest way to collect feedback from customers and employees with stunning CSAT, CES & NPS Surveys.

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1 million+ Surveys | 2,000+ Businesses | 100+ Countries | 6 Continents | 39 Languages

  • sap
  • ernst-young-ey
  • nikon
  • air-arabia
  • bcg
  • apple
  • american-express
  • Build Engaging Surveys
  • Measure NPS, CES, CSAT
  • Collect via Offline, Email, SMS, Web
  • CX Automation & Integrations
  • Close the Feedback Loop
  • Actionable Reports & Insights

Omni-Channel Experience Management Platform

Helping growing companies design and implement delightful experiences at lightening speed

Surveys & Feedback
Forms

Capture feedback and collect data with customized Surveys & Feedback Forms. 

Offline Surveys &
Kiosks

Run surveys on iOS and Android Devices. Get feedback without WiFi, on the go. 

Net Promoter
Score

Measure and Improve Customer Loyalty with NPS Surveys. Get NPS insights & drive growth.

Customer Satisfaction
Surveys

Track Customer Experience and Satisfaction with CSAT Surveys. Improve Customer Experiences.

Customer Service
Feedback

Get Customer Service and Agent Feedback with Customer Effort Score (CES) Surveys. 

Website
Feedback

Capture Website Experience Feedback using Popups, Feedback Button, Embed, Links. 

Product
Feedback

Run Product Experience Surveys to know user feedback and satisfaction with your product.

Employee
Experience

Improve Employee Engagement with regular Employee Experience Surveys, eNPS.

Survey Builder

Create Engaging Experiences

Build your Surveys

Create and customize engaging surveys in minutes with an easy-to-use WYSIWYG editor. 

  • edit-newBuild Experience

    Build different customer experiences: Measure NPS, CES, CSAT. Conduct Surveys, Polls & Quizzes.

  • git-branch-newDynamic Surveys

    Use skip logic, survey redirection, answer piping, themes, languages and more to create Dynamic Surveys. 

  • code-new Variables & Pre-Fill Data

    With Custom Variables & Attributes, pass data to your surveys, pre-fill survey fields and enrich your responses and reports. .

Bulid your first survey 

Distribute Surveys

Reach your Customers wherever they are.

Run Web, Email, SMS, Mobile and Offline surveys. Connect Zonka Feedback to tools you use to trigger surveys through Integrations. 

Website Feedback

Get instant feedback using 100% customizable website surveys.

  • Microsurveys

    Microsurveys to get instant feedback from your users

  • Feedback Button

    Place feedback button anywhere in your website or web product

  • Slide Outs

    Left and Right Slide-outs enabling you to get instant feedback

  • Pop-ups

    Conditional pop-ups to capture feedback

  • Exit Surveys

    Detect when the user is exiting the website and survey them

  • Embed & Links

    Embed or Link surveys anywhere on your website

Website Survey - Customer Satisfaction

Survey App & Offline Surveys

Take Feedback on iPads, Android Tablets and Kiosks using Offline Survey App.

  • iOS Surveys

    Use iPad Survey App to take on-premises feedback through iPads and iPhones.

  • Android Devices

    Turn Android Tablets & Smartphones into Feedback Devices to take real-time feedback.

  • Kiosk Feedback

    Set up touchscreen devices as Kiosks to take unattended feedback.

  • Offline Surveys

    Take feedback and collect responses without Wi-Fi. Sync anytime.

offline

Email Surveys

Measure Customer Feedback with Email Surveys.

  • Email Survey Invitations

    Send customized Email Surveys to customers with Survey Link.

  • Embedded Email Surveys

    Add Survey Question directly in Email body and get higher response rate.

  • In-Signature Email Surveys

    Insert Survey Question in Email Signature to get feedback.

  • Scheduled Email Surveys

    Schedule Email Surveys to be sent at a later date and time.

  • Email Survey Triggers via Integration

    Trigger email surveys from the CRMs, Help Desks and others tools you use.

email

SMS Surveys

Take Customer Feedback through SMS Text Surveys.

  • One-click SMS Surveys

    Send SMS Surveys with feedback form link to customers with customized SMS.

  • SMS Surveys with Integrations

    Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems nd more.

sms

Mobile Surveys

Run surveys on-the-go, on mobile devices.

  • In-App Surveys

    Embed microsurveys within your app and product to get real-time customer feedback on features, product usage and more.

  • Responsive Mobile Surveys

    Build beautiful, mobile responsive surveys with Zonka Feedback that work seamlessly on all devices and screens.

  • Offline Surveys

    Take feedback without WiFi, on the go and sync automatically.

  • QR Code

    Print QR Code for customers to scan and instantly access Survey on their Mobile browsers.

mobile

Intercom

Customer Feedback with CSAT, CES & NPS Surveys in Intercom

  • Intercom Messenger Surveys

    Add Survey to Intercom Messenger and get customer feedback on website and in-app.

  • Intercom Conversation Surveys

    Allow Customer Success Agents to trigger Surveys in Intercom Conversations to gauge feedback.

  • Email Surveys

    Send automated Intercom Email Surveys based on workflows.

  • Survey Workflow in Custom Bots

    Add Zonka Feedback Forms & Surveys to an Intercom bot workflow

  • Intercom Post Surveys

    Embed Survey Questions or Feedback Button directly in Intercom Posts.

intercom

Integrations & APIs

Trigger Surveys using Native Integrations, Zapier and APIs

  • Helpdesks

    Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.

  • CRMs & Marketing Automation

    Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.

  • Trigger Email Surveys via APIs

    Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.

  • Trigger SMS Surveys via APIs

    Send SMS Surveys to customers based on events and triggers in tools you use with APIs.

  • Connect Apps with Zapier

    Connect to more than 3,000+ apps and automate workflows with Zapier.

integration
workflow

Automate Workflows

Create Workflows & Automate CX Program

Design workflows in an intuitive Workflow Design and trigger automatic actions based on Survey Responses.  

  • tool-newWorkflow Designer 

    With an easy-to-use Worfklow Designer, automate repetitive tasks and actions to scale up your CX Program. 

  • alert-triangle-newAlerts, Notifications & Response Actions

    Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses. 

  • users-newSegment Contacts & Trigger Actions

    Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers. 

SURVEY REPORTS

Reporting

Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.

Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

snapshot_report
Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

response_insight
Location Insights

Have multiple locations? Analyze and compare their performance and scores.

location_insight
Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

team_performance_report
Response Inbox

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

response_inbox
Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

trends_report
Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

text_analytics
snapshot_report response_insight location_insight team_performance_report response_inbox trends_report text_analytics

VIEW RESPONSES

Unified Response Inbox

With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.

response_inbox

View Response Inbox

View all feedback and responses in a Collaborative Response Inbox.

Filter Responses

Use Date, Response Choices, Contact Attributes, Variables to filter.

Tag Responses

Add Tags to responses. Flag them or mark them as urgent.

Add Tasks & Actions

Create tasks for team, take action and close the feedback loop.

Segment by NPS, CES & CSAT

View CX Scores (NPS, CES and CSAT) and filter by metrics-based segments. 

Manage Contacts

See Contacts with Responses & Attributes. Track Contact Activity.

Customer experience solutions for your business tools.

Helping growing companies design and implement delightful experiences at lightening speed

Zonka for Salesforce

With Zonka + Salesforce, trigger Salesforce Surveys. Get 3x more feedback. Map feedback data to records, objects and fields.

Zonka for Hubspot

Measure complete CX with NPS, CES & CSAT, empower teams with data synced in HubSpot, and run workflows.

Zonka for Intercom

Capture NPS, CES, CSAT, Product Feedback and close the feedback loop — right within Intercom with Zonka + Intercom. 

INTEGRATIONS

Integrate with your existing tools

Connect your favorite tools for a seamless feedback management.

  • refresh-cw-newSync Data 

    Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.

  • mail-newAutomatic Email Triggers 

    Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.

  • share-2-newDeep Integrations

    Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.

Know more about Integrations 
  • zendesk
  • intercom
  • hubspot
  • salesforce
  • webex
  • slack
  • active_campaign
  • front
  • helpscout
  • pipedrive
  • airtable
  • mailchimp
  • google_sheets
  • freshdesk
  • zapier
  • webhooks

CUSTOMERS

People are talking

Zonka Feedback’s on premise platform is excellent for digital customer feedback.

Sandeep
Sandeep Dua

Select CITYWALK Mall

Zonka Feedback’s on premise platform is excellent for digital customer feedback.

Nithin
Nithin MB

General Manager Operations, SmartQ

Zonka App has really really helped us a lot to improve our feedback collection and analysis system.

vinit
Vinit R

Health City Cayman Islands

Zonka has been a huge help in gathering client satisfaction data.

louis
Louis Isernia

Griswold Home Care

Really great and versatile feedback tool

Michelle
Michelle C.

Associate Attorney

Simple, effective, complete, a must have for any consultant

Matteo
Matteo M.

Executive & Leadership Coach, Team Facilitator

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka

Larry
Larry W.

Digital Marketing - Higher Education & Diversity

Zonka Feedback’s on premise platform is excellent for digital customer feedback.

Sandeep
Sandeep Dua

Select CITYWALK Mall

Zonka Feedback’s on premise platform is excellent for digital customer feedback.

Nithin
Nithin MB

General Manager Operations, SmartQ

Zonka App has really really helped us a lot to improve our feedback collection and analysis system.

vinit
Vinit R

Health City Cayman Islands

Zonka has been a huge help in gathering client satisfaction data.

louis
Louis Isernia

Griswold Home Care

Really great and versatile feedback tool

Michelle
Michelle C.

Associate Attorney

Simple, effective, complete, a must have for any consultant

Matteo
Matteo M.

Executive & Leadership Coach, Team Facilitator

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka

Larry
Larry W.

Digital Marketing - Higher Education & Diversity

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.

Shefali
Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

The best thing about Zonka Feedback is that it’s really easy to use.

Saloni
Saloni G.

Project Management Intern at City of Seattle

Great feedback and survey platform. Suitable even for hybrid or traditional businesses.

Julien
Julien (Jun Yan) T.

Industrial Relations Officer at NTUC - HSEU

Amazing tool, easy to use, flexible with fantastic customer support.

Alessandro
Alessandro R.

CEO no Grupo Angular

Best Feedback Tool! The survey editor was straightforward to use to create your surveys.

Brian
Brian M.

Operations/Product Manager

We were using Zonka earlier for only internal Employee Feedback and monitor eNPS and employee happiness.

Tripti
Tripti D.

Founder at UprightHC Solutions Pvt. Ltd.

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael
Rafael H.

Founder & CEO at Reteamly

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.

Shefali
Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

The best thing about Zonka Feedback is that it’s really easy to use.

Saloni
Saloni G.

Project Management Intern at City of Seattle

Great feedback and survey platform. Suitable even for hybrid or traditional businesses.

Julien
Julien (Jun Yan) T.

Industrial Relations Officer at NTUC - HSEU

Amazing tool, easy to use, flexible with fantastic customer support.

Alessandro
Alessandro R.

CEO no Grupo Angular

Best Feedback Tool! The survey editor was straightforward to use to create your surveys.

Brian
Brian M.

Operations/Product Manager

We were using Zonka earlier for only internal Employee Feedback and monitor eNPS and employee happiness.

Tripti
Tripti D.

Founder at UprightHC Solutions Pvt. Ltd.

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael
Rafael H.

Founder & CEO at Reteamly

Why companies use
Zonka Feedback?

A multi-channel, multi-location feedback platform, Zonka Feedback is both powerful and easy to use, to completely transform your Customer Feedback Management and build amazing Customer Experiences. 

  • Start measuring CX Metrics — NPS, CSAT and CES in minutes 
  • Customize Surveys with ready-to-use templates, 40+ question types, themes, white-labelling, logic, language and more 
  • Distribute surveys using iPads, Android Tablets, Kiosks, Emails, SMSes, Survey Links, Web Buttons, Web Embed, In-App
  • Connect to your favorite tools using native integrations with Intercom, HubSpot, Salesforce, Zendesk and more. Build your own using APIs. 
  • Set up real-time Email Alerts, Slack Notifications to loop in your team
  • Schedule automated reports to your inbox daily, weekly and monthly
  • Get in-depth real-time reports with graphs, and analysis. Click through, filter and save reports.
  • Tag your Responses, Add Tasks for team to take action and close the feedback loop.
  • Set up automation and workflow easily to set alerts, trigger automated actions like emails to customers, contact list updation and more. 

Start building stronger customer relationships today

  • Setup in Minutes
  • Get started free
  • No credit card required