Turn Feedback into Action with AI-driven CX & Survey Platform

Zonka Feedback simplifies CX, allowing you to start meaningful two-way conversations with customers via powerful surveys. Design stunning surveys in minutes, gather data from all touchpoints, understand customers better with AI analytics & close the feedback loop — all within one powerful platform

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Measure Experience Across Customer Journey

Enhance customer experiences with actionable insights and personalized improvements.

Measure CX Metrics like NPS, CSAT, and CES

Capture key customer experience metrics to assess and enhance customer satisfaction

Drive Growth and Brand Advocates

Convert feedback into growth opportunities and turn customers into loyal advocates.

CX Program for all Teams & Processes

Empower all teams to enhance customer experiences with CX insights.

Customer Experiences

CX platform to capture every interaction and make sense of it

B2C & B2B Feedback
Transactional & Relationship Surveys
Customer Service & Agent Feedback
Location Based CX
Patient Feedback

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Product Feedback

Listen to your customers & build world-class products

In-product Feedback
Website Feedback
Feature Research
Microsurveys, In-app & Web Widgets
Content & Help Feedback

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Offline & Field Surveys

Capture valuable feedback and data anywhere, anytime

Mobile Forms Automation
On-Premises Feedback
Kiosk Terminal
Front-line Experiences
Safety, Inspection & Audit Surveys

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DESIGN YOUR CUSTOMER JOURNEY

Design, Automate, and Share Surveys In Minutes

Create your CX program effortlessly with Zonka Feedback. Design stunning surveys, automate distribution hassle-free, and start gathering feedback quickly

Design Engaging Surveys with easy-to-use Survey Builder

Create surveys effortlessly. Use AI or expert templates to build smart, branded surveys, ask follow-up questions, and translate into multiple languages in no time.

Personalize your Feedback Flow with CX Automation

Automate everything! From triggering surveys with integrations and user segments to closed-loop actions using workflow designer. Manual CX operations are a thing of the past.

Reach Customers Everywhere with Multichannel Feedback

SMS

In-Product

Website

In-App Mobile SDK

Live Chat

Offline

Send email surveys to customers after interactions. Embed rating questions for quick responses and personalize follow-ups based on feedback.

Get Started with Email Surveys ➝ Email Channel - CSAT

Distribute surveys via SMS for instant feedback collection. Great for post-purchase, service evaluation, and appointment-based industries.

Get Started with SMS Surveys ➝ SMS Channel 1-1 - CES

Engage users with WhatsApp surveys for quick, conversational feedback. Perfect for transactional, post-support, and customer satisfaction surveys.

Get Started with WhatsApp Surveys ➝ distribute whatsapp survey- health care-ces

Trigger surveys inside web or mobile products to collect contextual feedback about features, usability, and overall user experience.

Get Started with In-product Surveys ➝ In-Product Channel - NPS

Collect feedback directly from website visitors through embedded forms, popups, or exit-intent surveys to improve UX and conversions.

Get Started with Website Surveys ➝ Website Channel - CSAT

Embed surveys within mobile apps to capture real-time user feedback. Trigger surveys based on app interactions, transactions, or user actions to improve experience.

Get Started with In-app Surveys ➝ In-app Mobile SDK - Channel - CES

Capture feedback without an internet connection through offline survey apps on tablets or kiosks, syncing responses once online.

Get Started with Offline Surveys ➝ Offline Channel - CSAT-1

AI Analytics

Decode your Customers' Voice with AI Analytics

Analyze customer sentiments, detect key themes and entities, and prioritize improvements with AI-driven precision. Eliminate guesswork with AI that works with minimum supervision.

Sentiment and Customer Emotions
Themes and Entities
Urgency and Intent-Based Routing
Automatic Tagging

Closing the Feedback Loop

Take Action with AI-driven Response Inbox

Leverage the collaborative tool to communicate with customers, work with teams, and take action faster, driving growth and customer delight. Listen to dissatisfied customers, convert neutral ones to promoters, and encourage satisfied ones to become your brand advocates.

Case Management

Seamlessly track and resolve customer issues and requests with efficient case and ticket management.

Closed-Loop Workflows

Create automated workflows to close the feedback loop faster and enhance customer satisfaction

Customer Interaction

Centralize all customer communications and email customers directly from the platform.

Team Collaboration

Use real-time alerts, tasks, notes, and external ticket tracking to ensure your team stays aligned and informed.

Integration

Connect and Manage Feedback with the Tools You Use

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

Sync CX Data: Automatically sync CX data with your systems.
Trigger Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
APIs and Webhooks: Build custom integrations and workflows.

Explore all Integrations

Salesforce

Integrate feedback seamlessly into Salesforce to personalize customer journeys, predict churn, and drive growth with actionable insights.

HubSpot

Automate feedback collection and contact management in HubSpot to monitor customer health and improve satisfaction scores.

Intercom

Engage customers directly in Intercom Messenger by sending targeted surveys, in custom bots, via emails, and in posts.

Zendesk

Sync real-time customer feedback and tickets in Zendesk to ensure faster resolutions and improved support experiences.

Jira

Integrate user feedback into Jira, automatically creating tickets to streamline issue tracking and product development.

Freshdesk

Collect and sync feedback directly into Freshdesk, empowering your support team with actionable insights for better service.

MS Teams

Capture feedback within MS Teams to drive collaboration and quickly address customer concerns with integrated insights.

 Powerful Feedback System

Everything You Need to Deliver Exceptional Customer Experience

Zonka Feedback offers powerful survey software to build and scale feedback programs. Collect and measure customer feedback, get real-time insights, and automate closing the feedback loop.

AI Survey Builder

Design surveys effortlessly with AI, pre-defined templates, and advanced customization, supporting multiple languages and comprehensive question types.

Multi-channel Feedback Collection

Collect feedback seamlessly across email, SMS, web widgets, in-app surveys, and offline modes, ensuring broad and consistent data capture.

NPS, CES, and CSAT Surveys

Measure loyalty, effort, and satisfaction with specialized survey tools, offering detailed insights into customer experience metrics.

AI-driven Platform

Create intelligent feedback programs through AI-driven survey creation, sentiment analysis, and AI insights. Automatically categorize feedback by themes and urgency, utilize AI translations, and generate summaries for data-driven decisions.

Workflow Designer

Automate feedback management with customizable workflows, ensuring timely follow-up actions and closing feedback loops efficiently.

Advanced Reporting

Create customizable, location-based, or agent-based reports filtered by CX metrics, questions, and attributes.

Collaborative Response Inbox

Centralize and manage all feedback responses, enabling team collaboration, issue tracking, and effective communication directly from the platform.

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

Zonka Feedback’s on premise platform is excellent for digital customer feedback.

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

See More Customer Stories

Case Studies

Our Success Stories

Retail and E-Commerce

SmartBuyGlasses Boosts NPS & Enhances Customer Experience with Zonka Feedback

Read full story

Internet Infrastructure

RIPE NCC Transforms Member Support Process with Zonka Feedback

Read full story

Logistics & Supply Chain

LivingPackets Enhances Product Experience with Zonka Feedback

Read full story

Product Tour

Turn Feedback into Action with AI-driven CX & Survey Platform

Measure Experience Across Customer Journey

Measure CX Metrics like NPS, CSAT, and CES

Drive Growth and Brand Advocates

CX Program for all Teams & Processes

Trusted by 1000+ Brands Globally

The Easiest Feedback Platform You'll Ever Use

Customer Experiences

Product Feedback

Offline & Field Surveys

Design, Automate, and Share Surveys In Minutes

Design Engaging Surveys with easy-to-use Survey Builder

Personalize your Feedback Flow with CX Automation

Reach Customers Everywhere with Multichannel Feedback

Decode your Customers' Voice with AI Analytics

Advanced and Real-time CX Reporting

Take Action with AI-driven Response Inbox

Case Management

Closed-Loop Workflows

Customer Interaction

Team Collaboration

Connect and Manage Feedback with the Tools You Use

Salesforce

HubSpot

Intercom

Zendesk

Jira

Freshdesk

MS Teams

Ensure Enterprise CX Excellence

Data Security & Compliance

SSO and User Permission

Data Hosting & Localization

Enterprise-grade Services

Everything You Need to Deliver Exceptional Customer Experience

AI Survey Builder

Multi-channel Feedback Collection

NPS, CES, and CSAT Surveys

AI-driven Platform

Workflow Designer

Advanced Reporting

Collaborative Response Inbox

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

Our Success Stories

Powering 2,000+ of the best customer experiences

CX PLATFORM

SOLUTION

CX METRICS

CHANNEL

POPULAR TEMPLATES

RESOURCES

GUIDES & BLOGS

COMPANY

Trusted Security

Kanagaraj S.

Sankara Eye Hospital

Nachiket Bandekar, IT Director

Damas Jewellery

Sandeep Dua

Select CITYWALK Mall

Vinit R

Healthcity Cayman Islands

Rafael H.

Founder & CEO at Reteamly

Chris Salans

Owner, Mosaic Bali

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Louis I.

Griswold Home Care

Larry W.

Digital Marketing - Higher Education & Diversity