Introducing User Segmentation — Deliver surveys and feedback forms with precise targeting using powerful User Segments. Learn more ➝

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Create Powerful Product Experiences with Zonka Feedback + Jira

Report and investigate customers' bug reports faster and automatically add customer issues, bugs and requests to Jira with new incoming survey responses.

Sign up now for free and start taking customer feedback in minutes!

  • Zonka Feedback G2 High Performer 2023
  • Zonka Feedback Best Est. ROI 2023
  • Zonka Feedback G2 High Performer Mid-Market 2023
  • Zonka Feedback Capterra Shortlist 2023
Jira Survey Integration
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Report an Issue
MANAGE JIRA ISSUES

Automatically create Jira Issues from Survey Responses

Jira Survey Integration lets you manage all project issues and bug fixes in one platform. It enables you to set filters for responses and configure them for specific survey responses for automatic issue creation.

    • Sync feedback responses to your data center in real-time
    • Map fields to gain context on bugs and issues
    • Set response-based filters for Jira issues
    • Create Jira issues when survey response matched the filter
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FIELD MAPPING

Map fields for real-time data sync in Jira

Create custom field for survey responses in Jira survey's tailored survey settings. With custom mapping, ensure your project details, summary, description, issue type, priority, and attachments all go to their respective fields. This also includes the ability to send customer-captured screenshots and attachments directly to Jira cloud.  Zonka Feedback's field mapping enables you to decide-

    • Where your data is going
    • Decide which fields you want to map survey responses to.

    • What to do with the data
    • Decide whether you want to create a new record/issue or update an existing one.

Get Started
Survey Field Mapping in Jira
Monitor Ticket Status in Jira
MONITOR TICKET STATUS

Keep your teams in loop with bugs and issues

Zonka Feedback responses link to the issues and offer teams visibility into the issue status and full comment without leaving the platform. Project managers and product teams can take faster action on bugs and create better products, websites, and platform experiences.

    • View issue status
    • Enable your team to view real-time status of an issue within the Jira Service Desk.

    • View full comments
    • Give your teams access to full comments and feedback with the issue for faster bug fixing. 

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JIRA FEEDBACK WORKFLOWS

Improve Customer Experience and Team Productivity with Workflows

With JIRA integration with Zonka Feedback, automate manual tasks, set condition-based tasks and actions for responses, and close the feedback loop faster. 

    • Design workflows to scale up CX program
    • Set up team alerts and notifications
    • Add response tags, create tasks and more
    • Segment contacts and trigger email or SMS surveys
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HubSpot Feedback Workflows
View-Response-Inbox
UNIFIED RESPONSE INBOX

View Real-time Responses in Zonka Feedback

With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.

    • Collaborative inbox for all feedback and responses
    • Set filters based on date, contact attributes, variables
    • Add tags to responses and flag the urgent ones
    • Add tasks & actions to close the loop
    • Segment by CX Scores
    • Track and manage contact activity
Get Started
SURVEY REPORTS

Track and Analyze Feedback with Real-time Reports

Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.

Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

snapshot_report
Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

response_insight
Location Insights

Have multiple locations? Analyze and compare their performance and scores.

location_insight
Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

team_performance_report
Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

trends_report
Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

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snapshot_report response_insight location_insight team_performance_report trends_report text_analytics
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2000+

Global Brands

30+

Countries

1 Million

Surveys per month

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