Create Powerful Product Experiences with Zonka Feedback + Jira

Report and investigate customers' bug reports faster and automatically add customer issues, bugs and requests to Jira with new incoming survey responses.

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MANAGE JIRA ISSUES

Automatically create Jira Issues from Survey Responses

Jira Survey Integration lets you manage all project issues and bug fixes in one platform. It enables you to set filters for responses and configure them for specific survey responses for automatic issue creation.

Sync feedback responses to your data center in real-time
Map fields to gain context on bugs and issues
Set response-based filters for Jira issues
Create Jira issues when survey response matched the filter

FIELD MAPPING

Map fields for real-time data sync in Jira

Create custom field for survey responses in Jira survey's tailored survey settings. With custom mapping, ensure your project details, summary, description, issue type, priority, and attachments all go to their respective fields. This also includes the ability to send customer-captured screenshots and attachments directly to Jira cloud. Zonka Feedback's field mapping enables you to decide.

Where your data is going Decide which fields you want to map survey responses to.
What to do with the data Decide whether you want to create a new record/issue or update an existing one.

MONITOR TICKET STATUS

Keep your teams in loop with bugs and issues

Zonka Feedback responses link to the issues and offer teams visibility into the issue status and full comment without leaving the platform. Project managers and product teams can take faster action on bugs and create better products, websites, and platform experiences.

View issue status Enable your team to view real-time status of an issue within the Jira Service Desk.
View full comments Give your teams access to full comments and feedback with the issue for faster bug fixing.

Closing the Feedback Loop

Take Action with AI-driven Response Inbox

Leverage the collaborative tool to communicate with customers, work with teams, and take action faster, driving growth and customer delight. Listen to dissatisfied customers, convert neutral ones to promoters, and encourage satisfied ones to become your brand advocates.

Case Management

Seamlessly track and resolve customer issues and requests with efficient case and ticket management.

Closed-Loop Workflows

Create automated workflows to close the feedback loop faster and enhance customer satisfaction

Customer Interaction

Centralize all customer communications and email customers directly from the platform.

Team Collaboration

Use real-time alerts, tasks, notes, and external ticket tracking to ensure your team stays aligned and informed.

SURVEY REPORTS

Track and Analyze Feedback with Real-time Reports

Unlock deeper insights! Move beyond data collection to discover the "why" behind customer feedback with advanced reports and analytics. Identify key drivers with detailed insights and trend reports.

CX key drivers and trends
Sentiment & text analysis
Location-based CX
Frontline and agent reporting

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

Zonka Feedback’s on premise platform is excellent for digital customer feedback.

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R.

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

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Product Tour

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Create Powerful Product Experiences with Zonka Feedback + Jira

Trusted by 1000+ Brands Globally

MANAGE JIRA ISSUES

Automatically create Jira Issues from Survey Responses

FIELD MAPPING

Map fields for real-time data sync in Jira

MONITOR TICKET STATUS

Keep your teams in loop with bugs and issues

JIRA FEEDBACK WORKFLOWS

Improve Customer Experience and Team Productivity with Workflows

Take Action with AI-driven Response Inbox

Case Management

Closed-Loop Workflows

Customer Interaction

Team Collaboration

SURVEY REPORTS

Track and Analyze Feedback with Real-time Reports

Ensure Enterprise CX Excellence

Data Security & Compliance

SSO and User Permission

Data Hosting & Localization

Enterprise-grade Services

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R. Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

Start building stronger customer relationships today

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