Jira - Integration

MANAGE JIRA ISSUES

Automatically create Jira Issues from Survey Responses

Jira Survey Integration lets you manage all project issues and bug fixes in one platform. It enables you to set filters for responses and configure them for specific survey responses for automatic issue creation.

Sync feedback responses to your data center in real-time
Map fields to gain context on bugs and issues

Set response-based filters for Jira issues
Create Jira issues when survey response matched the filter

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FIELD MAPPING

Map fields for real-time data sync in Jira

Create custom field for survey responses in Jira survey's tailored survey settings. With custom mapping, ensure your project details, summary, description, issue type, priority, and attachments all go to their respective fields. This also includes the ability to send customer-captured screenshots and attachments directly to Jira cloud. Zonka Feedback's field mapping enables you to decide-

- Where your data is going
- Decide which fields you want to map survey responses to.
- What to do with the data
- Decide whether you want to create a new record/issue or update an existing one.

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MONITOR TICKET STATUS

Keep your teams in loop with bugs and issues

Zonka Feedback responses link to the issues and offer teams visibility into the issue status and full comment without leaving the platform. Project managers and product teams can take faster action on bugs and create better products, websites, and platform experiences.

- View issue status
- Enable your team to view real-time status of an issue within the Jira Service Desk.
- View full comments
- Give your teams access to full comments and feedback with the issue for faster bug fixing.

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UNIFIED RESPONSE INBOX

View Real-time Responses in Zonka Feedback

With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.

Collaborative inbox for all feedback and responses
Set filters based on date, contact attributes, variables

Add tags to responses and flag the urgent ones
Add tasks & actions to close the loop

Segment by CX Scores
Track and manage contact activity

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Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

Location Insights

Have multiple locations? Analyze and compare their performance and scores.

Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

Can I modify the NPS Question with Zonka Feedback?

Yes, you can modify the NPS Question for your Survey using the Survey Builder. While the NPS Question is a standard question, it can be tweaked a bit to match the tone and context you're seeking the feedback in.
Following are examples of a few scenarios where you can tweak the standard NPS Question to make it relevant for the customers answering the NPS Survey.

Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”

NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”