Introducing User Segmentation — Deliver surveys and feedback forms with precise targeting using powerful User Segments. Learn more
Zonka Feedback gets smarter with AI: Build smarter surveys, unlock deeper insights ➝
Effortlessly develop closed-loop processes to communicate, collaborate, and take action faster. Design workflows, automate actions, and streamline internal and customer communication—all within a unified response inbox.
Build workflows to respond, route feedback, assign tasks, and trigger notifications via email, SMS, or Slack. Automatically tag responses, prioritize tasks, and set up auto-responders for timely, effective follow-up and feedback management
Centralize all incoming feedback in a unified response inbox. Prioritize feedback based on CX scores, channels, AI-generated tags, and more. Quickly assign tasks, add notes, or directly send emails to customers or internal teams to create a better cross-team collaborative ecosystem
Swift and effective issue resolution! Manage negative feedback cases efficiently by assigning tasks to the right team member, tracking status from external tickets like Jira, and communicating progress with customers. and other external
Reach out to detractors immediately, apologize for their experience, take action, and prevent customer churn
Engage Passives to get their suggestions about how you can do better. Make improvements, follow up, and turn them into promoters
Thank promoters for their score and request them for online reviews, recommendations, and testimonials
Route feedback to the right team member, add internal notes & assign tasks for clear ownership.
Scale Up without Worrying about Customer Data
ISO 27001:2022 certification & GDPR & HIPAA compliance
Single sign-on and user controls to manage roles and access levels
Flexible data hosting across multiple global data centers.
Import historical data, get custom integrations, and expert CX consulting
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Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.