Based on customer feedback, take action to improve customer experience and close the feedback loop.
Sign up now for free and start taking customer feedback in minutes!
With Zonka, you don’t just capture feedback, but you also get notified of negative feedback in real-time and get a platform to take action to improve feedback and customer experience.
Set up negative feedback alerts for your email and SMS to be notified of negative feedback immediately.
With instant notifications, you can enable your team to act in time to resolve customer issues immediately.
Create tasks for each feedback and assign to self or team members to follow up on issues and take action.
Add internal notes for individual feedbacks which is viewable by team for reference and details.
With Reports and Response Inbox, recognise recurring issues, tag them, mark them as urgent or flag them.
Based on reports and recurring issues, make business improvement to prevent customer churn.
Send emails to your customers through Zonka Feedback to address issues or to thank for your appreciation.
Got a good feedback? Share it on social media from your Zonka Feedback account.
Take customer feedback on iPads, iPhones, Android tablets and Phones. Set up as kiosk or just hand device in-person.
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Send mobile-responsive survey links to customers through SMS to share their experience and feedback.
Create and add online surveys on your website or send survey links to get feedback from customers.