right_arrow_blueIntroducing User Segmentation — Deliver surveys and feedback forms with precise targeting using powerful User Segments. Learn more

Zonka Feedback gets smarter with AI: Build smarter surveys, unlock deeper insights ➝

AI-Driven Automation to Close the Feedback Loop

Effortlessly develop closed-loop processes to communicate, collaborate, and take action faster. Design workflows, automate actions, and streamline internal and customer communication—all within a unified response inbox.

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Product Managers
Gather ideas, prioritize roadmaps, and build customer-focused products
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Marketing Teams
Promote brand advocacy, generate reviews, testimonials, and manage brand reputation
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CX & Customer Success Teams
Understand and act on feedback to prioritize improvement
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Customer Service
Route feedback, address issues promptly, and track tickets to improve service quality.
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Automate Feedback Loops

Set up Automated Closed Loop Processes

Build workflows to respond, route feedback, assign tasks, and trigger notifications via email, SMS, or Slack. Automatically tag responses, prioritize tasks, and set up auto-responders for timely, effective follow-up and feedback management

  • Workflow Designer
  • Notifications and Alerts
  • Contact Follow-up and Actions
  • CX Metric Driven Actions
Get Started
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Response Inbox

Collaborative Response Inbox To Centralize Team Efforts 

Centralize all incoming feedback in a unified response inbox. Prioritize feedback based on CX scores, channels, AI-generated tags, and more. Quickly assign tasks, add notes, or directly send emails to customers or internal teams to create a better cross-team collaborative ecosystem

  • Track issues with integrated systems
  • Email Customers from the Platform
  • Quick CX Filters and Actions 

Learn More

Case Management

Streamline Resolutions with Effective Case Management

Swift and effective issue resolution! Manage negative feedback cases efficiently by assigning tasks to the right team member, tracking status from external tickets like Jira, and communicating progress with customers. and other external  

  • Status and Board View
  • Assign to Users
  • Create & Manage Tasks
  • Communicate with Customers
  • Track External Tickets
Get Started
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Close the Loop

Set Up Powerful Closed-Loop Feedback Systems for Every Team

Instantly Apologize to Detractors and Prevent them from Churning

Reach out to detractors immediately, apologize for their experience, take action, and prevent customer churn

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Start Engaging with Passives and Get Suggestions or Feedback

Engage Passives to get their suggestions about how you can do better. Make improvements, follow up, and turn them into promoters

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Elicit Reviews from Promoters & Turn to Advocates

Thank promoters for their score and request them for online reviews, recommendations, and testimonials

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Route Feedback, and Set-up Alerts for Timely Action

Route feedback to the right team member, add internal notes & assign tasks for clear ownership.

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Enterprise Solutions

Ensure Enterprise CX Excellence

Scale Up without Worrying about Customer Data

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Data Security & Compliance

ISO 27001:2022 certification & GDPR & HIPAA compliance

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SSO and User Permission

Single sign-on and user controls to manage roles and access levels

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Data Hosting & Localization

Flexible data hosting across multiple global data centers.

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Enterprise-grade Services

Import historical data, get custom integrations, and expert CX consulting

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.
Kanagaraj
Kanagaraj S.
Sankara Eye Hospital
Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.
Nachiket
Nachiket Bandekar, IT Director
Damas Jewellery
This product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs. Also met our compliance needs as an organization
Sandeep
Sandeep Dua
Select CITYWALK Mall
The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system
vinit
Vinit R
Healthcity Cayman Islands
What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.
Rafael
Rafael H.
Founder & CEO at Reteamly
Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.
chris-salans
Chris Salans
Owner, Mosaic Bali
Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.
Shefali
Shefali V.
Director Of Operations at AMAZON WOOD PVT LTD
Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data.
louis
Louis I.
Griswold Home Care
The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.
Larry
Larry W.
Digital Marketing - Higher Education & Diversity
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