AI-Driven Automation to Close the Feedback Loop

Effortlessly develop closed-loop processes to communicate, collaborate, and take action faster. Design workflows, automate actions, and streamline internal and customer communication—all within a unified response inbox.

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Product Managers

Gather ideas, prioritize roadmaps, and build customer-focused products

Marketing Teams

Promote brand advocacy, generate reviews, testimonials, and manage brand reputation

CX & Customer Success Teams

Understand and act on feedback to prioritize improvement

Customer Service

Route feedback, address issues promptly, and track tickets to improve service quality.

Automate Feedback Loops

Set up Automated Closed Loop Processes

Build workflows to respond, route feedback, assign tasks, and trigger notifications via email, SMS, or Slack. Automatically tag responses, prioritize tasks, and set up auto-responders for timely, effective follow-up and feedback management

Workflow Designer
Notifications and Alerts
Contact Follow-up and Actions
CX Metric Driven Actions

Response Inbox

Collaborative Response Inbox To Centralize Team Efforts

Centralize all incoming feedback in a unified response inbox. Prioritize feedback based on CX scores, channels, AI-generated tags, and more. Quickly assign tasks, add notes, or directly send emails to customers or internal teams to create a better cross-team collaborative ecosystem

Track issues with integrated systems
Email Customers from the Platform
Quick CX Filters and Actions

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Case Management

Streamline Resolutions with Effective Case Management

Swift and effective issue resolution! Manage negative feedback cases efficiently by assigning tasks to the right team member, tracking status from external tickets like Jira, and communicating progress with customers. and other external

Status and Board View
Assign to Users
Create & Manage Tasks
Communicate with Customers
Track External Tickets

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Close the Loop

Set Up Powerful Closed-Loop Feedback Systems for Every Team

Instantly Apologize to Detractors and Prevent them from Churning

Reach out to detractors immediately, apologize for their experience, take action, and prevent customer churn

Start Engaging with Passives and Get Suggestions or Feedback

Engage Passives to get their suggestions about how you can do better. Make improvements, follow up, and turn them into promoters

Elicit Reviews from Promoters & Turn to Advocates

Thank promoters for their score and request them for online reviews, recommendations, and testimonials

Route Feedback, and Set-up Alerts for Timely Action

Route feedback to the right team member, add internal notes & assign tasks for clear ownership.

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

This product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs. Also met our compliance needs as an organization

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data.

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

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Product Tour

AI-Driven Automation to Close the Feedback Loop

Product Managers

Marketing Teams

CX & Customer Success Teams

Customer Service

Trusted by 1000+ Brands Globally

Automate Feedback Loops

Set up Automated Closed Loop Processes

Response Inbox

Collaborative Response Inbox To Centralize Team Efforts

Case Management

Streamline Resolutions with Effective Case Management

Set Up Powerful Closed-Loop Feedback Systems for Every Team

Instantly Apologize to Detractors and Prevent them from Churning

Start Engaging with Passives and Get Suggestions or Feedback

Elicit Reviews from Promoters & Turn to Advocates

Route Feedback, and Set-up Alerts for Timely Action

Salesforce

Zendesk

Freshdesk

HubSpot

Intercom

Jira

MS Teams

Ensure Enterprise CX Excellence

Data Security & Compliance

SSO and User Permission

Data Hosting & Localization

Enterprise-grade Services

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

Powering 2,000+ of the best customer experiences

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