Gauge real-time customer feedback with SMS Text Surveys

Zonka Feedback enables you to fully customise and personalise your SMS surveys, send pre-filled data or additional information. You can add custom text message along with the survey link, use placeholders like contact name, product purchased, etc. and use CSV with additional data to contact information.

You can get started with Zonka Feedback Survey Software with a 7-day free trial. To know about the plans, you can explore out our pricing page. 

Popular features or the most useful one for an SMS Survey Software may include - full customisation, adding contacts in bulk, trigger surveys from platform, schedule surveys, trigger via Integrations & APIS, real-time tracking, advanced reporting and insights, etc.

Yes, you can embed CX metric question in SMS Surveys. The platform gives you full control over the type of questions to ask in your survey. You can ask CX metric question, button choice, comment box, likert scale, and more.

You can set up alerts and notifications for all survey responses with Zonka Feedback. The platform allows you to create Workflows based on conditions. For instance, if you are running a CSAT survey via SMS for your event attendees, you can set alerts for negative feedback for your teams so they can take prompt action towards resolving customer query and improving satisfaction in the long run.

Zonka Feedback offers you advance reporting capabilities to easily view, track, and analyse your survey responses. Here are a few types of reporting features you get with our SMS Survey Software:

1. Snapshot Report - Overview report to get quick summary and analysis of the responses.

2. Response insights - Get insights and analysis of all survey responses and CX metrics (NPS, CES, and CSAT)

3. Location Insights - Analyse and compare performance and scores based on locations.

4. Team Performance Report - This allows you to get analysis and comparison of team member performance on each question and metrics.

5. Response Inbox - See all your feedback and survey responses in real-time with option to apply filters.

6. Trends Report - View and analyse how survey responses and metrics have changed over time.

7. Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured text data.

After sending SMS surveys with Zonka Feedback SMS Feedback Tool, you can view the logs to track SMS deliveries, view date and time of when the survey is answered or opened, and track the open rate and survey response rate in real-time.

Yes, you can use your existing HelpDesk and CRM to trigger SMS Surveys. Zonka Feedback platform allows integration with your current tools along with enabling creation of custom integrations using APIs and Webhooks.

To get good response rate on your SMS surveys, there are a few things you can take care of. For instance, you can customise your message (making it more catchy) to capture the interest of the recipeint. You can further personalise your surveys by adding contact name, your company name, and mention the time it will take for the user to fill the Surve form. To ensure maximum efficiency in responses, you can keep the first question as the most important one (could be CX metrics, yes/no, or other question relevant to your survey goal). Since the platform allows partial responses and ability to put survey reminders, you can ensure maximum submissions.

You can integrate Email Survey tool with CRMs, Help Desks, Marketing Tools, and more including HubSpot, Zendesk, Freshdesk, Make, HelpScout, Pipedrive, Mailchimp, Salesforce, WebEx, Slack, and more.

You can also integrate SMS Survey tool with Zapier or Make as well as build your own custom integrations with APIs and Webhooks. Zonka Feedback helps in building integrations as well depending on your plan. 

Zonka Feedback offers multiple ways to send SMS surveys, including:

1. Send SMS Surveys from platform - You can directly send your SMS surveys from within the platform. All you need is to build your survey, compose the survey (personalised tracking survey URL is automatically added), add recipient, preview, and send. 

2. Trigger SMS Surveys via integrations - Trigger surveys based on events and activities by integrating Zonka Feedback with your CRM, Helpdesk,or other tools. 

3. Trigger SMS Surveys via APIs - It’s a great option if you want to connect your CRM, POS, HRM, or other tools.