SMS Survey Tool

SMS Surveys to capture feedback on mobile devices

Send survey invitations via SMS and text message to customers post transaction, post delivery and at any other touchpoint using Zonka Feedback's SMS Survey Software. Reach customers via SMS Surveys in bulk with CSV, bulk import or connect to your systems via APIs and Webhooks.

Sign up now for free and start taking customer feedback in minutes!

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You’re in good company

Industry leaders around the world are using Zonka Feedback to improve customer feedback management.

Why businesses should switch to an SMS Survey Software?

With an SMS Survey App, you can send your feedback messages to customers on-the-go.

Customize your SMS survey message
Integrate with your systems
Send SMS Surveys manually, or via APIs
Send bulk SMS surveys simultaneously
Mobile-friendly surveys
Get feedback instantly
Track SMS Surveys, deliveries and responses

Create your feedback form using Zonka’s Survey Builder

Choose from expert survey templates or design your feedback form from scratch in a WYSIWYG survey builder.

Fully customize your feedback forms
Choose from 30+ questions
Whitelabel your surveys
Create survey in multiple languages
Add logic to your survey questions
Measure industry metrics like NPS, CSAT & CES

Customize your SMS survey message

Customize your SMS text before sending the SMS survey to customers. Tell them about the purpose of your survey while sending to the customers.

Best ways to use an SMS Survey Software

Send SMS Surveys manually

Add multiple customer names and mobile numbers to send SMS surveys manually to get feedback through Zonka Feedback’s SMS Survey software.

Pre-populate data

Already have a lot of details about the customers? Pre-populate them in the SMS survey so the customers dont have to fill them up and you have all data when you view reports.

Upload bulk contacts

Looking to send sms surveys to lots of customers together? Upload CSV to send sms surveys to bulk contacts at Zonka Feedback.

SAutomate your SMS surveys with APIs

Send SMS surveys based on different triggers like post purchase, post delivery and similar by integrate Zonka Feedback to your system via APIs and Webhooks.

Track SMSes surveys

Once you’ve sent SMS surveys, you can view logs to track sms deliveries, survey open rate, survey response rate and more using SMS Survey software.

View logs of SMS deliveries
See survey open and survey response rate

Get feedback in real-time

All responses and feedbacks captured through Zonka are in real-time viewable in the Response Inbox. Here you can view and analyze each feedback and collaborate with team members to take action and resolve issues.

Monitor every response
Filter your feedbacks
Tag feedbacks
Mark feedbacks as urgent
Flag feedbacks
Add tasks for other team members
Send emails to customers
Add notes for feedbacks

Set up instant feedback alerts and notifications

Set up instant email and SMS alerts for feedback responses and negative feedback to be notified in real-time and take action immediately to address customer issues and concerns.

Alerts for negative and new feedbacks
Instant Email & SMS Alerts
Alert multiple people together
Take immediate corrective action

Feedback Reports & Detailed Analysis

With Zonka’s real-time reporting, you can monitor every feedback and get an in-depth analysis of all responses. Take action on customer feedback to swiftly resolve issues and improve customer experience.

Real-time reports
Drill-down reports
NPS, CSAT and CES reports
Word Analysis
Advanced Reporting Filters
Comparison Reports
Customize, Save & Schedule Reports

Integrate Zonka Feedback with other applications easily

Zonka Feedback is easily integratable with some very popular platforms and applications like Zapier, Twilio, Plivo and more. With powerful integrations, custom APIs and Webhooks available, you can do feedback management on steroids with Zonka Feedback.

Know more about Survey Integrations, APIs & Webhooks and Zapier Integration

Benefits of SMS Feedback Tool

Easy to use

SMS surveys are very easy to set up and use with a simple survey link sent to your customers mobile phone.

Reach globally

With SMS surveys, you can reach your audiences and customers in any part of the world.

Real-time

SMS surveys can be delivered in real-time to customers to get their feedback in the moment.

Personalised SMS Surveys

SMS survey messages can be personalised with customer name.

Mobile Responsive Surveys

The surveys are fully responsive and look great on mobile devices.

Send manually, in bulk or via APIs

You can send sms surveys manually, via CSV upload, in bulk or via APIs.

Zonka Feedback is a trusted SMS Survey App for companies globally

Leroy Merlin Russia sends SMS surveys to customer post their shopping across

Wagpet uses SMS Surveys to take feedback in their organization.

With SMS Surveys, Zappfresh is able to get real-time customer feedback post online purchase.

Best Use Cases of SMS Survey App

Customer Feedback

Send SMS survey invitations to customers to get their feedback about their experience, your service and more.

Employee Feedback

SMS surveys are a great way to take employee feedback where employees could share their feedback at ease.

Patient Feedback

Take feedback from patients using sms surveys post their appointment and post discharge to know about their experience.

Post Purchase SMS Feedback

Send SMS surveys to customers post their purchase in your store or through online store to get their real-time feedback about the shopping experience.

Post Flight Passenger Feedback

Once your passengers land, automate and send them an SMS survey invitation to give feedback about their flight experience.

Market Research through SMS surveys

Do market research through SMS surveys by sending survey invitations via text message to target audiences.

Opt in SMS forms

Send quick opt-in forms to your target audiences via SMS survey app.

NPS SMS Surveys

Send NPS SMS Surveys to understand loyalty of your target audiences – customers, employees, patients, students or passengers using an SMS survey software.

Something Powerful

Tell The Reader More

The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.

Remember:

Bullets are great
For spelling out benefits and
Turning visitors into leads.

Frequently Asked Questions (FAQs)

2,000+

Global Brands

30+

Countries

1 Million

Surveys per month

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