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Send survey invitations via SMS and text message to customers post transaction, post delivery and at any other touchpoint using Zonka Feedback's SMS Survey Software. Reach customers via SMS Surveys in bulk with CSV, bulk import or connect to your systems via APIs and Webhooks.
With an SMS Survey App, you can send your feedback messages to customers on-the-go.
Try the best SMS Survey Software. Set up within minutes.
Choose from expert survey templates or design your feedback form from scratch in a WYSIWYG survey builder.
Customize your SMS text before sending the SMS survey to customers. Tell them about the purpose of your survey while sending to the customers.
Add multiple customer names and mobile numbers to send SMS surveys manually to get feedback through Zonka Feedback’s SMS Survey software.
Already have a lot of details about the customers? Pre-populate them in the SMS survey so the customers dont have to fill them up and you have all data when you view reports.
Looking to send sms surveys to lots of customers together? Upload CSV to send sms surveys to bulk contacts at Zonka Feedback.
Send SMS surveys based on different triggers like post purchase, post delivery and similar by integrate Zonka Feedback to your system via APIs and Webhooks.
Once you’ve sent SMS surveys, you can view logs to track sms deliveries, survey open rate, survey response rate and more using SMS Survey software.
All responses and feedbacks captured through Zonka are in real-time viewable in the Response Inbox. Here you can view and analyze each feedback and collaborate with team members to take action and resolve issues.
Set up instant email and SMS alerts for feedback responses and negative feedback to be notified in real-time and take action immediately to address customer issues and concerns.
With Zonka’s real-time reporting, you can monitor every feedback and get an in-depth analysis of all responses. Take action on customer feedback to swiftly resolve issues and improve customer experience.
Zonka Feedback is easily integratable with some very popular platforms and applications like Zapier, Twilio, Plivo and more. With powerful integrations, custom APIs and Webhooks available, you can do feedback management on steroids with Zonka Feedback.
Know more about Survey Integrations, APIs & Webhooks and Zapier Integration
Top Rated SMS Survey Software & Feedback Tool
SMS surveys are very easy to set up and use with a simple survey link sent to your customers mobile phone.
With SMS surveys, you can reach your audiences and customers in any part of the world.
SMS surveys can be delivered in real-time to customers to get their feedback in the moment.
SMS survey messages can be personalised with customer name.
The surveys are fully responsive and look great on mobile devices.
You can send sms surveys manually, via CSV upload, in bulk or via APIs.
Leroy Merlin Russia sends SMS surveys to customer post their shopping across
Wagpet uses SMS Surveys to take feedback in their organization.
With SMS Surveys, Zappfresh is able to get real-time customer feedback post online purchase.
Send SMS survey invitations to customers to get their feedback about their experience, your service and more.
SMS surveys are a great way to take employee feedback where employees could share their feedback at ease.
Take feedback from patients using sms surveys post their appointment and post discharge to know about their experience.
Send SMS surveys to customers post their purchase in your store or through online store to get their real-time feedback about the shopping experience.
Once your passengers land, automate and send them an SMS survey invitation to give feedback about their flight experience.
Do market research through SMS surveys by sending survey invitations via text message to target audiences.
Send quick opt-in forms to your target audiences via SMS survey app.
Send NPS SMS Surveys to understand loyalty of your target audiences – customers, employees, patients, students or passengers using an SMS survey software.
The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.
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Sign up for a 15-day free trial or schedule a demo to know more.
Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.
Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
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