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SMS SURVEY SOFTWARE

Gauge real-time customer feedback with SMS Text Surveys

Trigger Surveys to customers on their Mobile Devices via SMSes and gather information, capture feedback and measure customer experience on-the-move.

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10 million+ Surveys | 2,000+ Businesses | 30+ Countries | 6 Continents | 39 Languages

  • sap
  • ernst-young-ey
  • nikon
  • air-arabia
  • bcg
  • apple
  • american-express
  • Build Engaging Surveys
  • Measure NPS, CES, CSAT
  • Collect via Offline, Email, SMS, Web
  • CX Automation & Integrations
  • Close the Feedback Loop
  • Actionable Reports & Insights

When to use SMS Surveys?

SMS Surveys work for anyone with a Smartphone as they open the mobile-responsive surveys in browser and can be accessed from anywhere. Here are some popular use cases of SMS Surveys. 

Customer Satisfaction
Feedback

Measure Customer Experience and Satisfaction by sending Customer Satisfaction and NPS Surveys to customers via SMS. 

Customer Support
Feedback

Gauge feedback about Customer Support and Service with Customer Effort Score SMS Surveys triggered after interactions with support team. 

eCommerce
Feedback

Know the experience of browsing your eCommerce site, placing an order, payment options and delivery with eCommerce SMS Surveys. 

Delivery
Feedback

Send SMS Surveys to customers to know the speed and accuracy of delivery and packaging with Post Delivery Surveys. 

Event
Feedback

Send SMS Surveys to event attendees as well as event exhibitors to know expectations pre-event and gauge satisfaction after an event. 

Patient
Feedback

Use SMS Surveys for healthcare feedback. Send surveys after a patient appointment or discharge to gauge patient satisfaction

Employee
Experience

Gauge feedback after interview, post joining, after onboarding, post training and for general employee satisfaction with SMS Surveys.

Hospitality
Feedback

SMS Surveys can be used to gauge customer satisfaction after hotel stay, dine in, salon appointment, spa session, car repair, and more. 

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CREATING SMS SURVEYS

Create & Personalize your SMS Surveys

Customize the SMS Survey Invitation as well as send pre-filled data or additional information with your SMS Surveys. 

  • editCustomize your SMS Survey Text Message 

    Add the text message you like along with the Survey Link while sending SMS Surveys. 

  • userPersonalize SMS with Placeholders 

    Use placeholders to personalize your SMS Survey Text Message like contact name, product purchased, delivery person's name and more. 

  • listUpload Contacts with Additional Data

    Use CSV with additional data to upload information for Contacts. Display this information in Surveys or use it to enrich your reports and analytics. 

ADDING CONTACTS

Upload Contacts in SMS Survey Tool

Choose from different ways of adding the contacts for your SMS Surveys. 

  • userAdd Contacts Individually 

    Add Names and Phone Numbers directly on the platform to send SMS Surveys to. 

  • usersAdd Contacts in Bulk with CSV 

    Upload a CSV file with Contact information to Zonka Feedback to trigger SMS Surveys. 

  • upload Upload Contacts with Pre-Filled Data 

    Want to pass additional or hidden information in your surveys? Upload CSV with additional information to your SMS Survey Platform. 

  • list Choose Contact Lists 

    Create Contact Lists in the SMS Survey Software to trigger SMS Surveys to. 

Adding Contacts for SMS Surveys

WAYS TO SEND SMS SURVEYS

Choose from different ways of sending your SMS Surveys

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Trigger SMS Surveys from the Platform

Create and customize SMS Surveys and send them directly from the Zonka Feedback SMS Survey platform.

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Schedule SMS Surveys

Pre-set and schedule your SMS Surveys to be triggered at a particular time to your contacts.

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Send SMS Surveys via Integrations & APIs

Triggering surveys after an event or interaction is extremely effective to get real-time feedback. Connect to your favorite tools to send SMS Surveys via Integrations.

TRACKING SMS SURVEYS

With the SMS Feedback Tool, track everything

Once you’ve sent SMS surveys, you can view logs to track SMS deliveries, SMS survey response rate with the SMS Survey Software.

  • View logs of SMS Survey deliveries
  • View date and time of when the Survey was opened and answered
  • Track Survey Open Rate and Survey Response Rate
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SURVEY REPORTS

Reporting

Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.

Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

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Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

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Location Insights

Have multiple locations? Analyze and compare their performance and scores.

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Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

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Response Inbox

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

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Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

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Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

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snapshot_report response_insight location_insight team_performance_report response_inbox trends_report text_analytics

VIEW RESPONSES

Unified Response Inbox

With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.

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View Response Inbox

View all feedback and responses in a Collaborative Response Inbox.

Filter Responses

Use Date, Response Choices, Contact Attributes, Variables to filter.

Tag Responses

Add Tags to responses. Flag them or mark them as urgent.

Add Tasks & Actions

Create tasks for team, take action and close the feedback loop.

Segment by NPS, CES & CSAT

View CX Scores (NPS, CES and CSAT) and filter by metrics-based segments.

Manage Contacts

See Contacts with Responses & Attributes. Track Contact Activity.

INTEGRATIONS

Integrate with your existing tools

Connect your favorite tools for a seamless feedback management.

  • refresh-cw-newSync Data 

    Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.

  • mail-newAutomatic SMS Triggers 

    Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.

  • share-2-newDeep Integrations

    Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.

Know more about Integrations 
  • zendesk
  • intercom
  • hubspot
  • salesforce
  • webex
  • slack
  • active_campaign
  • front
  • helpscout
  • pipedrive
  • airtable
  • mailchimp
  • google_sheets
  • freshdesk
  • zapier
  • webhooks

SMS SURVEY BENEFITS

Benefits of using an SMS Survey Tool

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Reach customers anywhere

With SMS Surveys, you can reach customers anywhere globally to gauge their feedback and collect data.

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Real-time feedback

Get in-moment feedback for time sensitive events and situations with SMS Surveys.

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Mobile Optimized, Responsive Surveys

With Zonka Feedback, you can send links to mobile responsive Surveys that look great on all mobile devices.

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2000+

Global Brands

30+

Countries

1 Million

Surveys per month

Start building stronger customer relationships today

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What is Zonka Feedback?

Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.

Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.

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Feedback Software

Top Features

Ways to take Feedback

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Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.

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