SMS Surveys | SMS Feedback Tool

CREATING SMS SURVEYS

Create & Personalize your SMS Surveys

Customize the SMS Survey Invitation as well as send pre-filled data or additional information with your SMS Surveys.

Customize your SMS Survey Text Message

Add the text message you like along with the Survey Link while sending SMS Surveys.
Personalize SMS with Placeholders

Use placeholders to personalize your SMS Survey Text Message like contact name, product purchased, delivery person's name and more.
Upload Contacts with Additional Data

Use CSV with additional data to upload information for Contacts. Display this information in Surveys or use it to enrich your reports and analytics.

ADDING CONTACTS

Choose from different ways of adding the contacts for your SMS Surveys.

Add Contacts Individually

Add Names and Phone Numbers directly on the platform to send SMS Surveys to.
Add Contacts in Bulk with CSV

Upload a CSV file with Contact information to Zonka Feedback to trigger SMS Surveys.
Upload Contacts with Pre-Filled Data

Want to pass additional or hidden information in your surveys? Upload CSV with additional information to your SMS Survey Platform.
Choose Contact Lists

Create Contact Lists in the SMS Survey Software to trigger SMS Surveys to.

Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

Location Insights

Have multiple locations? Analyze and compare their performance and scores.

Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

Response Inbox

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

INTEGRATIONS

Connect your favorite tools for a seamless feedback management.

Sync Data

Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic SMS Triggers

Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Deep Integrations

Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.