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Measure & Improve Customer Loyalty with our NPS Software

Use Zonka Feedback as your NPS Tool to measure Net Promoter Score. Create and share NPS surveys at all touchpoints, analyze customer loyalty and progressively create brand advocates. 

Net Promoter Score Software

33 Best NPS Tools & Software to Measure Customer Loyalty

Imagine a world where gauging customer satisfaction wasn't a clunky, time-consuming process. You have real-time insights into your customers' experiences across hundreds of locations and you can identify areas for improvement and drive loyalty like never before. Exciting, right? 

Well, this isn't a fantasy – it's the reality for a leading brand boasting a staggering Net Promoter Score exceeding 85. That's a gold standard in customer satisfaction, translating to a loyal customer base and a thriving business.

Their secret weapon? A user-friendly, efficient NPS software that empowered them to gather valuable customer feedback at scale and increase their NPS score.

NPS survey tool not only measures customer loyalty but also helps you reduce churn by addressing dissatisfaction and boost retention by strengthening customer relationships. Having the right NPS software implemented for your organization can be a game changer in turning detractors and passives into promoters.

In this blog, we will dive deep into the power of the best NPS survey tools, their key features, pros and cons, and pricing so that you can choose your NPS tool based on your needs and unlock the path to exceptional customer loyalty for your enterprise.

TL;DR

  • NPS software measures and manages customer loyalty by helping businesses understand their customers' likelihood to recommend their products or services. 

  • We have covered some popular NPS software tools including Zonka Feedback, Nicereply, AskNicely, Delighted, SurveyMonkey, SurveySparrow, and Refiner.io among others. 

  • Based on their key features, pros and cons, and pricing, we have created this list of best NPS software tools to help you choose the right one for your business. 

  • Zonka Feedback is a powerful NPS survey software that helps you engage with customers, measure their loyalty, likelihood to recommend, and identify ways to prevent churn. To see how Zonka Feedback can be your top choice as the best NPS tool, sign up for a free 14-day trial or book a demo!

Measure Customer Loyalty with NPS 

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Top 10 NPS Software Tools at a Glance

NPS Software  Starting Price (Per Month) Free Plan
Zonka Feedback $49 ✔️
InMoment  No information
Survicate $99 ✔️
Qualaroo $19.99 ✔️
Nicereply $59
AskNicely No information
Delighted $134 ✔️
SurveyMonkey $25 ✔️
SurveySparrow $19
Refiner.io $9.99 ✔️

What is an NPS Software?

NPS software, or Net Promoter Score software, is a specialized tool designed to measure and manage customer loyalty. It helps businesses understand their customers' likelihood to recommend their products or services.

Without trust, there can be no loyalty, and without loyalty, there can be no true growth

The above statement given by Fred Reichheld still stands true today. Studies indicate that Net Promoter Score accounts for approximately 20% to 60% of the variation in organic growth rates across most industries as it provides insights into customer satisfaction and identifies areas for improvement. It goes beyond just data, by helping you turn lukewarm feedback into actionable steps and cultivate promoters by: `

  • Targeting Detractors: NPS software can pinpoint unhappy customers (detractors) and their specific concerns, for example, a cluttered UI or lack of certain features. This allows you to proactively reach out, address pain points through software updates or launch of better features, which can help measure customer satisfaction and convert detractors into promoters.

  • Understanding Passives: NPS identifies passive customers (neutral scores) by understanding why they aren't promoters, for example, passives may rate their stay as average due to factors like room cleanliness or slow room service. By collecting and analyzing this feedback, the hotel can make targeted improvements, such as enhancing cleaning protocols or speeding up service, thereby transforming these passive guests into loyal promoters.

Top NPS Tools To Measure Customer Loyalty

Let us look at the best NPS Software that you must utilize to measure customer loyalty and transform insights into actionable strategies for business growth.

1. Zonka Feedback

Zonka Feedback is one of the best Net Promoter Score software that helps you capture NPS after every interaction whether it is a purchase, a customer service call, or a website visit. You can easily embed NPS surveys in email, SMS, in-app, website, or deploy them via kiosks and tablets. You can seamlessly integrate it into your existing workflows, capturing feedback at every touchpoint and collect feedback to act on it and convert detractors and passives into promoters.

The automated workflows based on NPS scores allow you to set up targeted follow-up emails or surveys for Promoters, Passives, and Detractors, ensuring you capitalize on positive experiences and address concerns promptly. By leveraging its AI-powered sentiment analysis feature, you can analyze open-ended feedback gathered from follow-up questions, identifying underlying emotions and sentiments. You can get a visual representation of common themes and sentiments in customer feedback through its word cloud. This contextual intelligence helps you understand the "why" behind the scores, allowing you to address specific customer concerns.

You can also perform user segmentation to analyze NPS data across customer segments to understand how different customer groups interact with your brand. This allows you to identify pain points specific to each segment, tailor your strategies for maximum impact, and eliminate issues causing churn.

NPS Tool Zonka Feedback

Key Features

  • Create NPS surveys using pre-designed templates and NPS survey questions based on whether you are measuring relationship NPS or transactions NPS

  • Use logic-based questions to add follow-up questions in your NPS surveys, uncovering reasons and factors affecting your NPS

  • Utilize AI-powered sentiment analysis to get insights from unstructured follow-up data

  • Schedule NPS surveys to be sent automatically at a specific date or time

  • Integrate with other tools to send NPS surveys post-events like ticket closure or purchase

  • Set up automation to display NPS surveys on your website or app when an event occurs

  • Trigger actions using workflows for all responses, or conditional actions based on NPS scores

  • View feedback and individual NPS responses in real time in your response inbox

  • Get insightful NPS reports like meter and trends reports to analyze performance 

  • Loop in your team and send instant alerts to assigned teams about detractors

  • Use custom variables and attributes to pass data to NPS surveys and pre-fill fields

  • Prevent over-surveying with throttling

  • Personalize and white-label your surveys with your company's brand

Zonka Feedback Pros
  • Workflow automation to alert teams based on NPS score
  • AI text analysis to get insights from unstructured follow-up data
  • In-depth NPS reports with visualizations 
  • Real-time feedback to get immediate insights
  • Collaboration across teams to close the feedback loop
  • Data security with ISO 27001:2022 certification
Zonka Feedback Cons
Integration with every software could be a concern but the team can build custom integration based on the requirement
Zonka Feedback Pricing
  • Starts at $49/month
  • Free trial for 14 days available 
  • Free plan available 

2. InMoment

InMoment offers real-time NPS analytics and advanced customization options, making it ideal for businesses seeking actionable insights. Its ability to identify feedback themes and activate brand advocates ensures a comprehensive approach to customer experience management. The platform is supported with other features like custom filters, response alerts, and real-time reports.NPS Tools InMoment

Key Features

  • View real-time NPS scores and response counts, with continuous updates on customer sentiment

  • Monitor timely rolling average NPS to track trends over time

  • Create custom filters to diagnose NPS by various business drivers such as account, product version, or user property

  • Reach out to customers directly from the dashboard or integrate with CRM/support platforms for automated responses

  • Use unlimited custom tags to identify and prioritize feedback themes for product improvements

  • Use a final screen to encourage satisfied customers to write reviews or join referral programs

  • Survey a sample of your customers daily with trusted NPS survey settings or your defined parameters

InMoment Pros
  • AI-powered sentiment analysis

  • Micro-surveys and in-app NPS for real-time feedback

  • Advanced targeting and segmentation

InMoment Cons
  • Difficult to set up and configure
  • Lacks flexibility in customizing surveys 
  • Integration with other software can be challenging 
InMoment Pricing
  • Contact their team to get pricing information
  • No free version

InMoment is often praised for its advanced analytics capabilities, but it may also pose a challenge for users who prefer a simpler, more straightforward setup. Here are some InMoment alternatives that you can consider.

InMoment Pros
  • AI-powered sentiment analysis

  • Micro-surveys and in-app NPS for real-time feedback

  • Advanced targeting and segmentation

InMoment Cons
  • Difficult to set up and configure
  • Lacks flexibility in customizing surveys 
  • Integration with other software can be challenging 
InMoment Pricing
  • Contact their team to get pricing information
  • integration workflows make it a top choice

  • integration workflows make it a top choice

3. Survicate

Survicate is another best NPS survey tool with a user-friendly interface that offers precise NPS tracking by including partial responses and advanced targeting for unbiased results. Its easy implementation and seamless integration workflows make it a top choice for businesses looking to optimize their NPS survey process.NPS Tool Survicate

Key Features

  • Count responses from both full and partial surveys for precise NPS calculation

  • Targets meaningful customer segments to ensure unbiased results

  • Adjust the survey look to match your brand, encouraging higher response rates

  • Embed the first NPS question in email previews for higher completion rates

  • Collect more responses by timing surveys perfectly with advanced targeting

  • Optimize the survey experience with follow-up questions and survey logic.

  • Set up workflows to receive continuous NPS feedback automatically.

  • Invite team members to the shared account, restrict access to workspaces, and organize projects in separate folders.

Survicate Pros
  • Accurate NPS calculation by including partial responses
  • Advanced targeting for unbiased and meaningful results
  • Customizable surveys to match your brand
Survicate Cons
  • Occasional slowdowns in the backend performance

  • Delays in publishing NPS surveys and getting them reflected

Survicate Pricing
  • Starts at $99/month

  • Free plan available

4. Qualaroo

Qualaroo is an effective NPS survey tool designed to collect in-context feedback from website visitors, leveraging advanced targeting capabilities. With real-time analytics and seamless integrations, Qualaroo helps businesses gain actionable insights to improve NPS. Its ability to deploy surveys across devices and target unresponsive users ensures comprehensive NPS data collection.NPS Tool Qualaroo

Key Features

  • Ask NPS questions to any website visitor on any page, based on traffic source or other attributes

  • Assess NPS across different countries to understand regional customer satisfaction

  • Compare NPS scores between mobile and desktop visitors for a complete view of user experience

  • Elicit NPS from customers within the product, even those unresponsive to emails or who have opted out of email communications

  • Access data on domains, impressions, total responses, response rates, and 30-day NPS scores in real-time.

  • Turn data into actionable insights with advanced targeting, IBM Watson-powered sentiment analysis, and detailed NPS reports.

  • Integrate with tools like HubSpot, Zapier, and Google Analytics to close the loop on NPS survey insights across multiple channels.

Qualaroo Pros
  • In-context feedback from any page or visitor segment

  • Geo-targeting and device-specific deployment

  • Targets unresponsive users within the product

Qualaroo Cons
  • Limited advanced analytics

  • Focus on website pop-ups, excludes in-app and email

  • Customization options are limited in the basic plan

Qualaroo Pricing
  • Basic plan is free for 50 responses

  • Paid plan starts from $19.99/100 responses/month 

5. Nicereply

Nicereply, officially licensed as a vendor for NPS score by Bain and Company is a dedicated NPS software that helps you conduct, distribute, manage, and track NPS. It enables complaint monitoring, customer engagement tracking, automated workflows and push notifications to efficiently manage negative feedback.NPS Software Nicereply

Key Features

  • Create and customize surveys to match your brand's look and feel

  • Automate survey sending based on triggers like ticket resolution or customer interactions

  • Send surveys via email, web links, and in-app widgets

  • Set up automated follow-up actions based on survey responses.

  • Build detailed customer profiles based on survey responses and other data sources

  • Access detailed analytics and reports to track NPS scores and trends over time

  • Segment responses by various criteria to understand different customer groups better

  • Integrate with various CRM, helpdesk, and communication tools such as Zendesk, Salesforce, and Slack

Nicereply Pros
  • Seamless integration with other software

  • Multiple survey distribution channels

  • Real-time feedback collection

  • Supports automated workflows to streamline feedback management 

Nicereply Cons
  • Potential issues with NPS score attribution

  • Limited standalone functionality, relies heavily on integrations

  • Lacks a platform to send email surveys directly from the tool

Nicereply Pricing
  • Paid plans start from $59/month

  • Free trial for 14 days available

  • No free plan 

If you think that Nicereply offers limited functionality with basic reporting and analytics, here are some Nicereply alternatives that you can explore.

6. AskNicely

AskNicely is a comprehensive NPS survey tool offering email, SMS, and web survey options with follow-up capabilities. It enables direct customer replies within the platform and provides agent performance feedback, all supported by customizable workflows.

Besides creating surveys, AskNicely offers leaderboards to analyze the best NPS scores, determine the loopholes, and, identify necessary actions to enhance customer experience.NPS software AskNicely

Key Features

  • Provides automated workflows and push notifications to respond instantly

  • AI features to analyze sentiments behind unstructured data

  • Conduct surveys via Email, SMS, and on website, ensuring maximum reach and convenience

  • Supports NPS questions with follow-up actions for deeper insights into customer satisfaction

  • Respond to customers directly from the platform, enhancing customer engagement

  • Streamline feedback processes with customizable workflows, ensuring prompt action on feedback

  • Evaluate and improve agent performance by monitoring customer feedback related to their interactions

AskNicely Pros
  • Analyzes NPS responses with AI to uncover reasons behind scores

  • Triggers targeted follow-up emails and tasks based on NPS scores

  • Integrates with internal communication tools for employee NPS feedback

  • Compares NPS against industry benchmarks

AskNicely Cons
  • Requires time to set up and customize workflows effectively

  • May not be ideal for very large enterprises with complex CX needs 

AskNicely Pricing
  • Contact their sales team to get pricing information

  • No free plan 

AskNicely is popular for measuring NPS and motivating the frontline team. However, if you are looking for scalable software, you can check out AskNicely alternatives.

7. Delighted

Delighted NPS survey software that offers mobile-optimized surveys in many languages, ensuring a global reach. With customizable options and automation features, it provides a seamless experience for both survey creators and respondents. Its user-friendly platform streamlines NPS survey creation automates workflows, and provides rich data visualizations to help you understand your customers and drive loyalty.NPS Tools Delighted

Key Features

  • Create mobile-optimized surveys for ease of use and higher response rates

  • Schedule NPS surveys, trigger follow-up emails, and assign tasks based on responses, all on autopilot.

  • Utilize AI-powered sentiment analysis to uncover the reason behind NPS scores

  • Gain instant insights with intuitive dashboards that visualize NPS trends and customer sentiment

  • Customize button styles, colors, subject lines, and logos to align surveys with your brand identity

  • Analyze NPS data across customer segments to identify areas for improvement and personalize your outreach

  • Set up email alerts for responses, streamlining the feedback collection process

  • Visualize survey results with graphs for easy interpretation and feedback analysis

  • Reach customers through Email, Web, Link, Kiosk, and iOS SDK, with in-app feedback capabilities

Delighted Pros
  • Provides insightful reports, trends, and text analytics for in-depth analysis

  • Multi-language support to reach a global audience

  • AI-powered text analysis 

Delighted Cons
  • Limited integrations

  • Lacks workflow and CX automation features

  • Does not support SMS surveys or offer an Android SDK 

Delighted Pricing
  • Pricing starts from $134/month

  • Free plan available 

While Delighted is a comprehensive NPS software, its integration with other tools can be a challenge. You can check out Delighted alternatives and competitors to find a more suitable tool.

8. SurveyMonkey

SurveyMonkey is a leading NPS survey tool renowned for its user-friendly interface and ability to create polls, quizzes, and mobile-responsive surveys. With a wide array of survey templates, question bank and customization options, SurveyMonkey makes it easy to create and distribute NPS surveys. It also offers various features like filters, tags, and data trend reports to turn your NPS survey response into insightful data.NPS Software SurveyMonkey

Key Features

  • Offers different versions of surveys, a snapshot of responses with charts and summary reports

  • NPS benchmarking to see how your NPS stacks up against industry averages

  • Maintain brand consistency and build trust with customizable surveys that reflect your company's look and feel

  • Choose where to send your NPS surveys - email, SMS, website pop-ups, or social media integrations

  • Monitor your NPS score as responses come in, allowing you to identify trends and react quickly

  • Uncover valuable insights with customizable reports and data visualizations like NPS trend charts and customer segment analysis

SurveyMonkey Pros
  • Intuitive user interface for easy NPS survey creation

  • Real-time reporting and detailed analytics

  • Wide range of survey distribution options for maximum reach 

SurveyMonkey Cons
  • Less advanced AI features compared to dedicated tools

  • Limited customization options for survey design 

SurveyMonkey Pricing
  • Pricing starts from $25/user/month

  • Free plan available 

SurveyMonkey has gained immense popularity when it comes to collecting feedback; however, you may look for SurveyMonkey alternatives due to less advanced AI features.

9. SurveySparrow

SurveySparrow is a robust NPS software that offers robust automation and multi-channel distribution to capture and analyze NPS feedback effectively.. It provides a conversational interface that creates and shares mobile-first surveys that provide a chat-like experience. It also automates the schedule of the follow-up NPS surveys by integrating it with the apps you already use.NPS Software SurveySparrow

Key Features

  • Craft visually appealing NPS surveys with various question formats, multimedia elements, and white-labeling options

  • Personalize the survey experience by asking follow-up questions based on initial responses

  • Reach your customers where they are with email, SMS, web embeds, in-app surveys, and social media integrations

  • Monitor your NPS score as responses come in and set up alerts to stay informed about critical feedback

  • Analyze open-ended questions to understand the emotional drivers behind customer responses.

  • Gain actionable insights with customizable reports and data visualizations like NPS trend charts and word clouds.

  • Automate follow-up emails or tasks based on NPS scores for targeted outreach.

SurveySparrow Pros
  • Visually appealing design and user-friendly interface

  • Actionable insights through sentiment analysis

  • Workflow automation saves time 

SurveySparrow Cons
  • Limiting reporting features

  • Smaller dataset for benchmarking purposes 

SurveySparrow Pricing
  • Pricing starts from $19/month

  • Free trial for 14 days available

  • No free plan 

If you are looking for easy-to-use alternatives to SurveySparrow, you can head over to our blog on SurveySparrow alternatives.

10. Refiner

Refiner is a specialized NPS survey tool designed to capture high-quality feedback with precision. Known for its customizable customer satisfaction surveys and advanced targeting features, it is an excellent tool for businesses focused on driving customer satisfaction and loyalty.NPS Tools Refiner

Key Features

  • Schedule NPS surveys, trigger follow-ups, and assign tasks based on responses – all on autopilot

  • Uncover the emotional drivers behind NPS scores with AI sentiment analysis

  • Capture real-time feedback at specific touchpoints within your app or website.

  • Compare your NPS score against industry averages to understand your relative performance

  • Analyze NPS data across different customer segments to personalize your outreach

  • Integrate with your existing tools like CRMs or email marketing platforms for a centralized workflow.

  • Gain real-time insights with intuitive dashboards and customizable reports that visualize NPS trends.

Refiner Pros
  • AI-powered sentiment analysis

  • Micro-surveys and in-app NPS for real-time feedback

  • Advanced targeting and segmentation 

Refiner Cons
  • AI-powered sentiment analysis requires a learning curve

  • Reporting features can be somewhat restrictive 

Refiner Pricing
  • Starts at $79/month

  • Free trial available

  • No free version 

11. ProProfs

ProProfs is a comprehensive NPS survey tool known for its intuitive dashboard and detailed analytics. With multi-channel distribution and seamless integrations, it enables businesses to effectively collect and analyze customer feedback to enhance satisfaction and loyalty. Besides creating surveys, it facilitates you to schedule your survey for automatic distribution.NPS Tool ProProfs

Key Features

  • Track NPS survey results with daily, weekly, and monthly reports

  • Share surveys via link, email, and social media to reach a wider audience

  • Integrate with favorite tools for real-time feedback collection

  • Segment feedback by various criteria such as customer type, purchase history, etc for more targeted insights.

  • Seamlessly integrate with tools like MailChimp, Freshdesk, Zendesk, Salesforce, WordPress, and more.

ProProfs Pros
  • Intuitive dashboard for easy tracking and analysis of NPS results

  • Seamless integration with various third-party tools

  • Automated follow-ups 

ProProfs Cons
  • Customization options for NPS surveys or reports is limited

  • Focus is more on basic survey than NPS surveys

  • Restricted integration options in basic plan 

ProProfs Pricing
  • Starts at $9.99/month

  • Free version available 

12. SurveySensum

SurveySensum is an efficient NPS survey tool designed for rapid deployment and detailed analysis. It enables businesses to launch NPS surveys in minutes and reach customers on their preferred channels. Along with the basic necessities like cross-tab analysis, WhatsApp surveys, an analytical dashboard, and more, SurveySensum also offers advanced features like AI-powered text analysis, a real-time ticketing system (for closed loop), ease of DIY, better visualization, and more.NPS Tool SurveySensum

Key Features

  • Create NPS surveys quickly with templates that include loyalty and follow-up questions, prefab reports, and close-loop integrations

  • Share surveys via email, SMS, WhatsApp, website, in-app, QR code, social media, or direct links

  • Set up automated reminders for non-responders to increase response rates and prevent survey fatigue

  • Automatically extract quantitative insights from qualitative data, identifying top customer complaints and sentiment trends in real time

  • Role-based dashboards display relevant insights for different users, allowing for personalized data views.

  • Customize reports, filter data, and share insights with the relevant management or team members easily

  • Integrate seamlessly with existing systems like Zendesk, Salesforce, Hubspot, Freshdesk, and Intercom, and receive responses on Slack.

SurveySensum Pros
  • AI-powered text analysis for real-time insights

  • Customizable role-based dashboards for tailored data views

  • Seamless integration with popular CRM 

SurveySensum Cons
  • Integration process can be difficult sometimes

  • Customization options for survey design is limited in the basic plan 

SurveySensum Pricing
  • Starts at $99/month

  • Free version available 

13. NotifyVisitors

NotifyVisitors offers a do-it-yourself editor for fully customizable surveys, ensuring brand consistency. Its deep analytics and real-time insights help businesses make data-driven decisions to enhance customer satisfaction and loyalty. Implementing this NPS tool gives you a clear understanding of what customers think about their journey, enabling you to make adjustments in real-time and continually optimize the user experience.NPS Tools NotifyVisitors

Key Features

  • Fully customizable NPS surveys with options to edit text, colors, and call-to-action

  • Collect feedback via mobile, web, or email, and deploy surveys across tablet, mobile, and desktop

  • Detailed performance reports, click-through rates, and user insights for better customer segmentation and product improvement

  • Immediate access to ratings and reviews, with real-time updates for better visualization

  • Schedule recurring or one-time NPS surveys based on specific time periods

  • Easily export complete analytics reports from the dashboard anytime

  • Customize surveys with logic to ask or skip questions based on user ratings

NotifyVisitors Pros
  • Targeting rules based on geolocation, page URLs, and user activities

  • Survey personalization

  • White label options 

NotifyVisitors Cons
  • Basic NPS question set

  • Limited reporting and analytics

  • Focus on website engagement 

NotifyVisitors Pricing
  • Contact the sales team for paid plan pricing 

  • Free plan is available

14. SatisMeter

SatisMeter is an NPS survey tool that excels in capturing in-app customer feedback based on specific usage patterns. It provides real-time analytics and seamless integration, making it a perfect choice for understanding customer perceptions and enhancing satisfaction.NPS survey tools SatisMeter

Key Features

  • Capture NPS directly from web and mobile apps

  • Gain immediate insights into customer feedback and perceptions

  • Segment customers based on feedback to tailor responses and actions

  • Design forms to match your brand and survey needs

  • Conduct NPS surveys via email for a broader reach

  • Enable teams to view feedback and resolve issues collaboratively

SatisMeter Pros
  • Powerful real-time analytics

  • Customizable forms for brand consistency

  • Robust customer segmentation for targeted responses

  • Seamless data import/export ensures data integrity 

SatisMeter Cons
  • Integration might require some effort with existing systems

  • Limited advanced features compared to survey tools

  • Customization options might need technical expertise for optimal use 

SatisMeter Pricing
  • Paid plan starts at $199/month

  • Free version available 

15. Medallia

From handling high-volume NPS surveys to analyzing and monitoring NPS data, Medallia operationalizes and streamlines business efforts and helps improvements. With Medallia, you can understand and analyze NPS scores and easily segregate based on respondents. It uses machine and human learning to automatically analyze survey responses and helps collaborate with team members to take action and resolve issues.NPS Software Medallia

Key Features

  • Quickly capture and analyze user feedback with predictive analytics

  • Create rich experience profiles for a complete view of each customer

  • Apply advanced technologies like AI and ML to predict customer behavior

  • Identify systemic issues across different channels to improve customer experience

  • Easily segregate NPS scores based on respondent categories for targeted analysis

  • Facilitate team collaboration to take action on feedback and resolve issues efficiently

Medallia Pros
  • Handles high-volume NPS surveys effectively

  • Advanced AI and ML for predictive analytics

  • Comprehensive customer profiling 

Medallia Cons
  • Requires learning curve to fully utilize advanced features

  • Integration with existing systems requires significant effort

  • Higher cost compared to simpler NPS survey tools 

Medallia Pricing
  • Connect with their team for pricing information

  • Free version is not available 

Medallia is often praised for its comprehensive approach to customer experience management, however, the complexity of the platform can be a concern. So we have also covered some Medallia alternatives that you can try.

16. Qualtrics

Qualtrics is a cloud-based customer feedback software that assists you in improving customer experience and loyalty. It enables you to create, distribute, and analyze web-based NPS surveys. Its flexibility and integration capabilities ensure seamless adoption and impactful results to gauge customer loyalty and improve it. In addition, you can also set up your response rates, and alerts for responses, and access pre-configured NPS reports.NPS Software Qualtrics

Key Features

  • Leverage sophisticated analytics to gain deep insights from NPS surveys

  • Get customized and unlimited surveys with 20+ variables tailored to your brand and objectives

  • Access real-time feedback and analytics for timely decision-making

  • Deploy NPS surveys across various channels, including email, web, and mobile

  • Improve survey quality and boost responses with AI tools that provide actionable insights

  • Seamlessly integrate with CRM and other business systems for streamlined operations

  • Create and test surveys both online and offline to ensure comprehensive feedback collection.

Qualtrics Pros
  • Advanced analytics and AI-driven insights

  • Highly customizable survey options

  • Real-time reporting

  • Multi-channel distribution 

Qualtrics Cons
  • Can be complex to set up and use without adequate training

  • Higher cost compared to simpler NPS tools 

Qualtrics Pricing
  • Contact their sales team to get pricing information

  • Free plan not available 

Finding Qualtrics too expensive and complex for your customer experience strategy? Read our blog on Qualtrics alternatives for cost-effective solution

17. GetFeedback

GetFeedback Net Promoter Score NPS tool facilitates you to quickly set up mobile-friendly, and responsive NPS surveys to gather accurate NPS scores and feedback. The tool consists of numerous inbuilt survey templates and stands out for its user-friendly interface, quick deployment, and robust integration options.

GetFeedback

Key Features

  • Launch NPS surveys swiftly with pre-built templates

  • Send NPS surveys via email, SMS, web, and mobile

  • Access real-time feedback and analytics for timely responses

  • Integrates smoothly with Salesforce, Zendesk, and other CRM systems

  • Automate follow-up actions based on NPS responses to close the feedback loop

  • Generate detailed reports to track trends and customer sentiment

  • Leverage AI to identify key trends and insights from NPS data

GetFeedback Pros
  • User-friendly interface

  • Quick deployment with pre-built templates

  • Seamless integration with popular CRM systems

  • AI-driven insights 

GetFeedback Cons
  • Limited customization options compared to other NPS tools

  • Requires integration setup to fully leverage CRM capabilities 

GetFeedback Pricing
  • Contact their sales team to get pricing information

  • Free plan not available 

GetFeedback is a well-known NPS platform but has limited integration options. If you're also looking for GetFeedback competitors, here is a blog on GetFeedback alternatives.

18. QuestionPro

QuestionPro is a comprehensive NPS survey tool known for its extensive customization options, multilingual support, and compliance with privacy and regulatory standards. The unique report module and robust analytics help you understand your loyal customers' sentiments and experiences in an enhanced way.

QuestionPro

Key Features

  • Create surveys in 95+ languages, catering to a global audience

  • Access 250+ pre-built survey templates for quick deployment

  • Utilize over 30 question types to design comprehensive NPS surveys

  • Conduct offline surveys and online ones, ensuring data collection in any environment

  • Analyze feedback data in real time with advanced analytics tools

  • Leverage a panel of 22+ million double opt-in and mobile-ready respondents

QuestionPro Pros
  • Extensive customization options

  • Multilingual support

  • Real-time analytics

  • Access to a large panel of respondents 

QuestionPro Cons
  • Requires learning curve for new users

  • Advanced features might be overwhelming for simple survey needs 

QuestionPro Pricing
  • Starts at $99/month

  • Free version is available 

19. Typeform

Typeform is a versatile NPS survey tool known for its engaging and interactive survey design. Its user-friendly interface and conversational format make it easy to collect high-quality feedback, helping businesses enhance their customer experience. You can choose Typeform for its unique approach to survey design that increases engagement and response rates.

Typeform

Key Features

  • Create interactive and conversational NPS surveys that improve response rates

  • Tailor surveys to match your brand with customizable themes, fonts, and colors

  • Access real-time analytics to track NPS scores and collect customer feedback insights

  • Use conditional logic to ask relevant follow-up questions based on responses

  • Distribute surveys via email, web, or mobile to reach a broader audience

  • Utilize API and webhooks for advanced data handling and automation

Typeform Pros
  • Conversational survey format

  • Wide integration with numerous third-party tools 

Typeform Cons
  • Learning curve required for implementing advanced customization

  • Limited offline capabilities 

Typeform Pricing
  • Starts at $25/month

  • Free version available 

Typeform helps brands collect feedback with online forms and surveys; however, the survey platform lacks ease of use and offline capabilities. Read this blog on Typeform alternatives to choose its top competitors.

20. Retently

Retently is an effective business tool that enables you to conduct and send NPS surveys via email. Its robust features, including audience segmentation, real-time feedback, and automatic scheduling, make it an ideal choice for improving customer satisfaction and loyalty.Retently

Key Features

  • Provides options to set and receive notifications on Email and Slack channels.

  • Tailor survey templates to match your brand’s look and feel

  • Segment your audience to target specific customer groups for more precise feedback

  • Schedule surveys to be sent at optimal times for higher response rates

  • Receive instant alerts on survey responses to address issues promptly

  • Create custom workflows to automate survey distribution and follow-up processes

Retently Pros
  • Real-time analytics

  • Automated scheduling of NPS surveys

  • Audience segmentation for relevant feedback 

Retently Cons
  •  Requires learning curve to fully understand and utilize features
  • Limited offline capabilities
Retently Pricing
  • Starts at $50/month

  • Free trial for 7 days available

  • Free plan is not available  

21. HubSpot

HubSpot is an excellent NPS survey tool that offers professional, pre-built surveys to gauge customer satisfaction and loyalty. Its user-friendly platform allows you to send NPS surveys via email or trigger them on your website, making it an ideal choice for capturing feedback at every touchpoint. It keeps all feedback data in a single dashboard, ensuring seamless tracking and analysis of customer satisfaction and loyalty.

Hubspot Customer Feedback Software

Key Features

  • Easily create and customize NPS surveys to match your brand’s aesthetics and requirements

  • Utilize professional, pre-built NPS surveys to quickly gauge customer satisfaction and loyalty

  • Send NPS surveys via email or trigger them on your website to capture feedback from various touchpoints

  • Manage all customer feedback in a single dashboard for streamlined tracking and analysis

  • Automate customer service issues, ensuring timely resolution and improved customer experience.

HubSpot Pros
  • Comprehensive feedback management

  • Automated customer service

  • User-friendly interface 

HubSpot Cons
  • Advanced features may require learning

  • Limited offline capabilities

HubSpot Pricing
  • Starts at $45/month

  • Free plan is available 

22. Alchemer 

Alchemer is an enterprise-grade NPS survey tool used by startups and Fortune 500 companies. It is also known for its automation capabilities, like sending emails/notifications based on numerous responses from survey respondents. With Alchemer, it's easy to improve the customer experience at every touchpoint and improve customer retention.

Alchemer QuestionnaireKey Features

  • Create customizable NPS surveys tailored to your brand and specific needs

  • Gain deep insights with comprehensive analytics and reporting tools

  • Distribute surveys via email, web, mobile, and other channels to reach a wide audience

  • Utilize advanced logic and branching to create dynamic and personalized survey experiences

  • Utilize custom workflows to assign issues and take an instant action

Alchemer Pros
  • Offers extensive customization options

  • Provides detailed insights and reports

  • Enables immediate capture and analysis of customer feedback 

Alchemer Cons
  • User interface can be overwhelming

  • Focus on broader range of survey formats than NPS

Alchemer Pricing
  • Starts at $55/month

  • Free trial available

  • No free version  

23. Hotjar

Hotjar primarily works as an NPS tool for collecting feedback and analyzing and provides instant feedback from various channels like web, email, and SMS. With this tool, you can use various advanced features like interactive heatmaps, conversion funnels, form analytics, and visitor recording to uncover your customers' online behavior and listen to your users' voices effectively.NPS Survey Tool Hotjar

Key Features

  • Simple and intuitive platform for both single and multiple users

  • Offers over 200 pre-built survey templates to quickly create NPS surveys

  • Perform secure A/B tests to compare different survey versions and optimize performance

  • Provides detailed snapshots of responses with charts and summary reports for quick analysis

  • Capture and analyze feedback in real-time to promptly address customer concerns

Hotjar Pros
  • User-friendly interface for creating NPS surveys easily

  • Wide range of pre-built survey templates

  • Comprehensive reports with visualizations 

Hotjar Cons
  • Lacks some advanced features compared to other NPS tools

  • Limitations in survey design flexibility 

Hotjar Pricing
  • Starts at $32/month

  • Free version available 

Looking for an alternative to Hotjar? Here is a blog on Hotjar alternatives you can check out.

24. Forms.app

Forms.app is a great choice for businesses starting with NPS or those with simpler needs. It's user-friendly, affordable, and offers the core functionalities for NPS measurement. Its user-friendly interface, extensive customization options, and powerful analytics provide actionable feedback insights to improve customer satisfaction and loyalty.

forms.app (2)

Key Features

  • Easy-to-use platform that simplifies the creation and distribution of NPS surveys

  • Extensive customization features allow you to tailor surveys to match your brand's look and feel

  • Offers a variety of pre-built templates to quickly get started with NPS surveys

  • Provides real-time feedback and analytics to monitor customer satisfaction

  • Responsive design ensures surveys look great on any device

  • Set up automated reminders and follow-ups to increase response rates

Forms.app Pros
  • Ease of use with intuitive interface

  • Extensive customization for NPS surveys

  • Real-Time insights to improve customer loyalty

  • Mobile-friendly NPS surveys 

Forms.app Cons
  • Limited advanced features

  • Limited customization for complex survey designs

  • Focus on basic surveys than dedicated NPS surveys 

Forms.app Pricing
  • Starts at $12.5 per month

  • Free version available 

25. YesInsights

YesInsight is known for its easy administration and various personalized features like data charts, email marketing service, real-time and best NPS survey responses, and “one-question” automated surveys with the one-click installation that effectively automates the NPS survey management.NPS Survey Tools YesInsights

Key Features

  • Supports both individual and team use, ensuring flexibility in survey administration

  • Offers over 200 pre-built survey templates to streamline survey creation

  • Provides a secure platform for conducting A/B tests to optimize survey performance

  • Automates NPS survey management with easy one-click installation

  • Provides snapshots of responses with charts and summary reports for easy analysis

YesInsights Pros
  • Simple setup and administration

  • Quick Deployment with one-click installation

  • Offers extensive personalization options 

YesInsights Cons
  • Limited advanced features compared to NPS tools

  • Limited customization for more complex survey needs 

YesInsights Pricing
  • Starts at $20/month

  • Free trial for 7 days available

  • Free plan not available 

26. Crowdsignal

Crowdsignal features a drag-and-drop interface that enables you to create polls, quizzes, and NPS surveys in minutes. Its customization options let you tailor surveys to match your brand's look and feel. You can deploy your NPS surveys effortlessly across multiple channels, including WordPress, Twitter, Facebook, and email.NPS Software CrowdSignal

Key Features

  • Simplifies survey creation with an easy-to-use drag-and-drop feature

  • Allows for detailed customization of survey styles using a CSS editor

  • Offers 14 pre-built question types to quickly build diverse and engaging surveys

  • Includes the option to add your brand name in the survey URL

  • Deploy surveys on WordPress, Twitter, Facebook, email, and more

YesInsights Pros
  • User-friendly interface

  • Customizable design to match your brand image

  • Multi-channel reach 

YesInsights Cons
  • Limited advanced features compared to dedicated NPS tools

  • Customization complexity for the CSS editor 

YesInsights Pricing
  • Starts at $15/month

  • Free version available 

27. Fynzo Survey

Fynzo Survey is a comprehensive NPS survey tool designed to streamline feedback collection with its user-friendly interface and extensive integrations. Ideal for businesses seeking quick and efficient survey deployment, Fynzo Survey offers customizable templates to match your brand's needs.NPS Survey Tool Fynzo Survey

Key Features

  • Create and deploy surveys in multiple languages, both online and offline

  • Access 250+ pre-built survey templates tailored for various needs

  • Utilize 30+ question types to gather detailed feedback

  • Reach 22+ million mobile-ready panelists for extensive feedback collection

  • Seamlessly integrate with other tools for enhanced functionality

Fynzo Survey Pros
  • User-friendly interface

  • Extensive template library

  • Comprehensive question types 

Fynzo Survey Cons
  • Focus on basic surveys than NPS

  • Limited reporting and analytics

  • Learning curve required for advanced features 

Fynzo Survey Pricing
  • Starts at $17/month

  • Free trial for 14 days available

  • No free version  

28. Shout

Shout is an intuitive NPS survey tool that allows your businesses to effortlessly gather and analyze customer feedback. Its user-friendly interface, customizable survey templates, and powerful analytics make it an excellent choice for understanding customer satisfaction and loyalty.NPS Tool Shout

Key Features

  • Build surveys effortlessly with a user-friendly interface and drag and drop feature

  • Customize surveys based on respondent answers for targeted feedback

  • Deploy surveys via email, social media, and web links

  • Set up automated follow-ups and customer feedback loop

  • Seamlessly integrates with popular CRM and email marketing tools

  • Test different survey versions to optimize engagement and response rates

Shout Pros
  • Customizable templates for specific needs

  • Real-time insights

  • Automation features for response tracking 

Shout Cons
  • Some advanced integrations not accessible in basic plan

  • Learning curve for advanced features 

Shout Pricing
  • Starts at $12.99/month

  • Free trial for 14-days available

  • Free version not available 

29. Sogolytics

Sogolytics provides a secure NPS platform to measure customer and employee engagement experience. With engaging survey templates, multiple distribution channels, secure data management, and advanced analytics & reporting tools, it ensures comprehensive feedback analysis. It also incorporates powerful features such as a diverse set of question types, branded URLs, user segmentation and sentiment analysis, and much more.NPS Tool Sogolytics

Key Features

  • Generate detailed reports tailored to your specific needs, including real-time dashboards and trend analysis

  • Receive notifications and alerts based on survey responses, allowing for quick action on critical feedback.

  • Set up automated surveys at various touchpoints in the customer journey for continuous feedback collection

  • Facilitate collaboration among team members by sharing survey results, insights, and action plans within the platform

Sogolytics Pros
  • Secure platform for customer and employee experience measurement

  • Engaging survey templates

  • Advanced analytics and reporting features 

Sogolytics Cons
  • May require some time to fully explore and utilize all features

  • Complexity of advanced design options can be overwhelming 

Sogolytics Pricing
  • Starts at $25/month

  • Free trial for 10 days available

  • No free plan available 

30. Customer Gauge

Customer Gauge is a comprehensive NPS survey tool that offers advanced analytics and reporting capabilities, customizable surveys, and seamless integration options. This Net Promoter Score software enables businesses to gather valuable feedback and drive meaningful customer interactions.NPS Survey Tools CustomerGauge

Key Features

  • Create personalized Net Promoter Score surveys tailored to your brand and audience

  • Collect and analyze customer feedback in real-time

  • Seamlessly integrate with CRM systems and other tools

  • Gain deep insights into customer sentiment and behavior with advanced analytics and reporting

  • Set up automated workflows to trigger actions based on customer feedback

  • Reach customers on their preferred channels, including email, SMS, and web

Customer Gauge Pros
  • Comprehensive NPS survey tool with advanced analytics and reporting

  • Customizable surveys and automated workflows

  • Seamless integration with CRM systems 

Customer Gauge Cons
  • Advanced features may require additional training

  • Lacks extensive customization options for NPS surveys

  • Basic reporting and analytics 

Customer Gauge Pricing
  • Contact their sales team to get pricing information

  • No free plan or trial available 

Other Notable Net Promoter Score Software You Can Consider

Here are some additional Net Promoter Score Software that you must check out for comprehensive feedback management and customer insights.

31. Jotform

Jotform offers a versatile platform for creating NPS surveys with its easy-to-use form builder. With its array of features, including customizable templates, integrations, and analytics, Jotform simplifies the process of collecting and analyzing NPS feedback. It stands out for its user-friendly interface, making it an ideal choice for businesses seeking a straightforward solution for NPS surveys.NPS Tools Jotform

Key Features

  • Design NPS surveys that match your brand with Jotform's drag-and-drop form builder

  • Connect your surveys to popular tools like Google Sheets, Salesforce, and more for streamlined data management

  • Gain insights from your NPS data with Jotform's reporting and analytics features

  • Set up automated workflows to send surveys, follow up with respondents, and analyze results efficiently

Jotform Pros
  • Intuitive form builder

  • Wide range of integrations

  • Real-time NPS score tracking 

Jotform Cons
  • Advanced features require some learning curve

  • Limited customization options

  • Lacks some specialized features required for complex survey projects 

Jotform Pricing
  • Starts from $34/month

  • Free version available 

32. SurveyLegend

SurveyLegend is a powerful tool for creating NPS surveys that are visually appealing and engaging. With its user-friendly interface and advanced features, SurveyLegend makes it easy to collect and analyze NPS feedback. It offers customizable survey templates, real-time analytics, and seamless integration with other platforms, making it a top choice for businesses looking to gather valuable insights from their customers.NPS Software SuveyLegend

Key Features

  • Create dynamic and interactive NPS surveys that capture respondents' attention

  • Design surveys that work seamlessly on both mobile and desktop devices

  • Monitor NPS scores and feedback in real-time to track customer sentiment

  • Customize survey themes, colors, and branding to match your company's image

  • Integrate surveys with CRM systems and other tools for streamlined data management

SurveyLegend Pros
  • Easy-to-use interface

  • Robust analytics tools

  • Mobile-friendly surveys 

SurveyLegend Cons
  • Limited customization options

  • Limited advanced features

  • Focus on basic surveys 

SurveyLegend Pricing
  • Starts at $15/month

  • Free plan is available 

33. Product Fruits

Product Fruits is a versatile NPS survey tool designed to capture valuable feedback directly within your app, ensuring higher response rates compared to traditional email surveys. With its user-friendly interface, you can easily create and deploy in-app surveys in minutes, without the need for developers or designers.NPS Survey Tools Product Fruits

Key Features

  • Capture NPS and other feedback directly within your app, ensuring higher response rates

  • Gain actionable insights in real-time with an analytics dashboard or CRM integration

  • Create different survey paths based on user answers, tailoring surveys to each respondent's situation

  • Use built-in segmentation to target surveys to individual personas

  • Launch surveys based on user actions, such as checkout abandonment

Product Fruits Pros
  • Good for capturing feedback in the app

  • Easy deployment and customization

  • Real-time insights 

Product Fruits Cons
  • Limited advanced features

  • Limited customization options

  • Focus on user onboarding than NPS surveys 

Product Fruits Pricing
  • Starts at $89/month

  • Free trial available 

Use Zonka Feedback as Your NPS Survey Software

Choosing the right NPS survey tool is crucial for gaining valuable customer insights and each of the tools mentioned offers unique features and benefits, catering to various business needs. Whether you prioritize customization, in-depth analytics, or seamless integration, there is a tool out there for you. By leveraging these tools, you can effectively measure NPS and improve it, leading to increased retention and advocacy.

Zonka Feedback is a powerful Net Promoter Score software that allows you to add NPS questions, set up follow-up questions, and collect comments or choice responses. With the ability to measure various metrics and receive alerts about detractors, it enables you to proactively manage customer feedback.

Additionally, this NPS tool's customizable NPS survey design, automated workflows for different NPS segments, and AI sentiment analysis feature empower you to turn detractors into promoters and enhance the overall customer experience.

So what are you waiting for?

Try Zonka Feedback for the 14-day free trial and get started today!



Kanika

Written by Kanika

Jun 06, 2024

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