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Measure Customer Loyalty with NPS Tools

Explore Zonka Feedback and other NPS tools to measure customer loyalty with Net Promoter Score. Create and share NPS surveys, collect feedback, and calculate your NPS.

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32 Best NPS Tools & Software (Free+Paid)

Ensuring an exceptional customer experience is paramount to the success of any business. One of the best ways to measure and improve CX is by collecting customer feedback and CX metric surveys are a great way to do this.

Let's get startedNPS or Net Promoter Score is one the most popular customer satisfaction metrics used by businesses across the globe to understand the level of loyalty your customers feel towards your business, and NPS survey tools help you do that. These tools enable you to create and send surveys and collect responses on a single platform.

A big part of doing this right is choosing reliable NPS software. Picking just one from a plethora of NPS tools can be daunting. Therefore we have compiled a list of the top 32 NPS tools that can help you make the right decision.

Let's get started.

TL;DR

  • Businesses are looking for NPS software as it enables you to quickly set up your surveys, distribute them to your customers and employees, integrate them with your business tools, and give you responses and reports in real time.
  • We have gathered a list of the best NPS tools to help you gain critical information in terms of loyalty, challenges preventing it, the effectiveness of referral programs, and more.
  • Some of our top NPS tools are Zonka Feedback, Delighted, SurveyMonkey, Hotjar, InMoment, and more.
  • Zonka Feedback is a powerful NPS survey software that helps you engage with customers, measure their loyalty and likelihood to recommend and identify ways to prevent churn. To see how Zonka Feedback can be your top choice as the best NPS tool, sign up for a free 14-day trial or book a demo!
  • Apart from this, we have also covered a few platforms more suitable for other functions like Sentiment Analysis tools, Survey Builder tools, Mobile data collection tools, AI survey tools, Text Analysis tools, and more. 

Measure Customer Loyalty with NPS 

Create NPS surveys, measure customer loyalty, and close the feedback loop with Zonka Feedback.

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1. Zonka Feedback

Zonka Feedback is a robust NPS software that can easily measure customers' loyalty towards your business and their willingness to recommend your brand or services to others. The software not only enables businesses to measure customer loyalty across multiple channels and all touchpoints but also helps brands capture customers' sentiments after every transaction.

While the platform offers both paid and free versions, it also focuses on the effortless creation and distribution of NPS surveys. With this tool, you can quickly customize surveys, add follow-up questions to seek the 'why' behind the customer feedback, set up automated messages for the customers based on their score, and alert your team to update them about NPS  detractors.

It also enables businesses in different industries to see customer behavior across segments, capitalize on factors that contribute to customer loyalty, and eliminate challenges causing customer churn. Using Zonka Feedback NPS software you can effectively transform feedback into business intelligence that drives growth and innovation.

Zonka Feedback NPS Survey Software

Zonka Feedback Paid Features

  • Conduct and collect Net Promoter Score surveys effortlessly

  • Run effective Net Promoter Score surveys at all touchpoints

  • Engage with customers, and analyze customer loyalty with the NPS survey question

  • Prevent customer churn and create brand advocates with the NPS Survey Tool

  • Track Detractors quickly and win them back

  • Measure employee and customer loyalty using NPS surveys

  • Prevent over-surveying  with Throttling

  • Send on-time NPS surveys, and analyze survey responses

  • Manage all things together in one place

  • Personalize and white-label your surveys with the company's brand name

  • Follow-up questions to seek the reason behind the score

  • Identify key drivers for the Net Promoter Score (NPS)

  • Schedule your surveys from within the platform to automatically send the survey

  • Create and automate NPS-based workflows

  • View and track responses in real-time

Features For Free Plan

  • 3 Users, 3 Active Surveys, and 10 Questions per Survey

  • Measure NPS, CES & CSAT , and get basic analytics & reports

  • Get a simple website intercept

  • Ready-to-use Integration with Zapier, Integrately, Make, Slack, Microsoft Teams

  • Get static segments, and response notifications easily

Pricing

Free plan is available.

Paid plans start from $49/month.

It also offers a free trial for 7 days for its paid plans.

#2. Qualaroo

Qualaroo is a feedback and research tool that allows SaaS companies to capture different types of feedback such as Website & App, Product, and UX by surveying customers with Qualaroo-Nudges. The NPS platform helps designers, developers, and project managers quickly conduct NPS Surveys at a transactional level to gauge real-time customer experience and take the customer satisfaction metrics from surveys.

Qualaroo NPS Survey software

Qualaroo Features

  • Get Nudges™ pop-up surveys to quickly embed on websites

  • Generate a unique survey link to share on any platform of your choice

  • Take survey campaigns on mobile and embed Nudges™ NPS surveys for insights

  • Get segmented mobile feedback in real-time on a native Android or iOS app

  • Validate ideas by embedding NPS surveys right into your dynamic prototypes

  • Get real-time actionable reports & analytics

Pricing

Qualaroo is free upto 50 responses. Paid plan starts from $19.99

Read Also: 10 NPS Tools for Salesforce To Measure Your Customer Loyalty

#3. NotifyVisitors

NotifyVisitors helps you understand your customers better. This strong NPS software makes it simple to create, send, and analyze surveys. Implementing this software gives you a clear understanding of what customers think about their journey, enabling you to make adjustments in real-time and continually optimize the user experience.

NotifyVisitors NPS Survey Tool

NotifyVisitors Features

  • Drag and Drop editor for customization

  • Multiplatform feedback collection

  • Deep analytics and insights

  • Ease of scheduling NPS surveys

  • Fully customized enterprise solutions

  • Real-time dashboard with visual reports

  • Logical NPS survey creation and targeting rules

Free Plan Features

  • Professional looking templates

  • Drag and drop editor

  • A/B testing

  • Pre-built automation and workflows and Segmentation

Pricing

In the free plan, you get upto 1000 contacts and access to multiple channels such as Email, Sms, Push , Whatsapp and more. With this plan you get upto 1000 email sends, upto 50,000 push subscribers, upto 1,00,000 on site popup impressions. Paid plan starts from $60 per month.

#4. SatisMeter

SatisMeter NPS software is an in-app customer feedback software that focuses solely on capturing the Net Promoter Score based on specific usage patterns. SatisMeter makes it easy for you to understand real-time customers' perceptions with the best NPS survey conducted through web apps, mobile apps, and email. The free NPS survey software provides real-time analytics that enable your team to see and collect customer feedback responses and collaboratively resolve the issues instantly.

Satismeter NPS Survey tools

Satismeter Features

  • Enables you to do customer segmentation

  • Offers customizable forms

  • Ensures data import/export without any loss of data

  • Assists you in negative feedback management

Satismeter Free Plan Features

  • 25 Responses / month

  • 250 Active users

Pricing

Paid plans starts with its Growth plan that costs $ 199/month.

#5. InMoment (Wootric)

InMoment, earlier known as Wootric, allows you to create and conduct a Microsurvey to collect NPS feedback. The platform is renowned for providing an advanced NPS data analytics system. It not only collects NPS data but also automates the process of data analysis and gives actionable insights from feedback and insights through AI-driven and sentiment analytics. The platform is supported with other features like custom filters, response alerts, and real-time reports.

In-Moment NPS Survey Software

InMoment Features

  • Offers multi-channel and multi-lingual platform

  • Provides 9 font styles

  • Enables you to trigger surveys based on events, set custom parameters for surveys

  • Provides segments and filter options to compare metrics

Pricing

Pricing not provided on their official website. You can get in touch with their sales team to learn about the available pricing plans.

InMoment is often praised for its advanced analytics capabilities, it may also pose a challenge for users who prefer a simpler, more straightforward setup. Here are some InMoment alternatives that you an consider.

#6. Medallia

From handling high-volume NPS surveys to analyzing and monitoring NPS data, Medallia operationalizes and streamlines your efforts and drives improvement. With Medallia, you can understand and analyze the very best NPS survey tools and platforms, score and easily segregate based on respondents. It uses machine and human learning to automatically analyze the right NPS tool, and feedback and collaborate with team members to take action and resolve issues.

Medallia NPS tool

Medallia Features

  • Capture the Voice of the customer and capture suggestions on the customer experience

  • Quickly capture and analyze user feedback, predict behavior, and create experiences

  • Create a rich experience profile for every customer to gain a 360° view

  • Apply AI and machine learning to predict customer behavior

  • Capture systemic root cause issues across different channels

Pricing

You can either request for demo or connect with the sales team to learn about their pricing.

Medallia is often praised for its comprehensive approach to customer experience management, however, ne potential shortcoming reported by some users is the complexity of the platform and the associated learning curve. So we have also covered some Medallia alternatives that you can try.

#7.GetFeedback

GetFeedback net promoter score tool facilitates you to quickly set up mobile-friendly, and responsive NPS surveys to gather accurate NPS scores and feedback. The tool consists of numerous inbuilt survey templates like Employee Experience, Net Promoter Score, Customer Satisfaction, Customer Effort Score, Product Experience, Lead Form, Customer Experience Survey, Deal Lost Feedback, etc.

GetFeedback - NPS Survey Software

GetFeedback Features

  • Provide Intuitive interface

  • White-labelled surveys

  • Provides trends to identify areas of improvement

  • Ensures customer sentiments with Text Analytics

Pricing

You can sign in and then connect with the sales team to learn about pricing.

GetFeedback is a well-known customer experience management platform but has a complicated UI, limited integration options, steeper learning curve. If you're also looking for GetFeedback competitors then here is a blog on GetFeedback alternatives.

#8. Survicate

Survicate NPS software can be popularly used to capture NPS responses through feedback Button or widgets. It also helps you collect feedback and track NPS from various sources. Users can create and edit NPS Surveys and distribute them via various channels. Apart from website and mobile surveys, it also creates chat surveys and gathers real-time insights from customers while talking to them on chat.

10. Survicate

Survicate Features

  • Ensures customized mobile responsive surveys

  • Provides custom CSS, 50+ survey templates

  • Provides conditional logic system

  • Easily tap into customer insights

  • Integrate with your favorite tools in a single click

Pricing

Pricing starts from its Starter plan that costs $53/month. Survicate also offers 10 days free trial.

#9.SurveyMonkey

SurveyMonkey captures real-time feedback with the help of polls, quizzes, and mobile-responsive surveys. The platform offers an extensive "question bank" of survey questions that allow users to customize NPS surveys that suit their brand. SurveyMonkey also offers various features like filters, tags, and data trend reports to turn your survey response into insightful data.

SurveyMonkey NPS Software

SurveyMonkey Features

  • Provides a platform for single and multiple users

  • Offers pre-built 200 survey templates

  • Provides a secure platform to perform A/B tests

  • Offers different versions of surveys, a snapshot of responses with charts and summary reports

SurveyMonkey Free Plan Features

  • NPS survey free templates for customers, employees, and other target audiences

  • Survey success rate estimation

  • Multichannel feedback

Pricing

It offers multiple plans. Indidual plans start from its Standard monthly plan that costs Rs 899/month and Team plans start from its Team Advantage plan that costs Rs1550/month per user.

SurveyMonkey has gained immense popularity when it comes to collecting feedback; however, businesses may look for alternatives due to its higher cost, few question types, and limitations in customization. Here is a blog on SurveyMonkey alternatives if you are looking for its competitors.

#10. Qualtrics

Qualtrics is a cloud-based survey software that assists you in improving customer experience and loyalty. It enables you to create, distribute, and analyze web-based NPS surveys. It provides 50+ ready-made survey templates and pre-designed 100+ types of questions like MCQs, text, sliders, and more that make your survey responsive. You can send multilingual surveys and make them intuitive with logic. In addition, you can also set up your response rates, and alerts for responses, and access pre-configured NPS reports.

Qualtrics-NPS tools

Qualtrics Features

  • Provide customized surveys with 20+ variables

  • Creates & tests online and offline surveys

  • Provides visual data with 30+ different graph types

  • Improves survey quality & boosts responses with AI tool

Qualtrics Free Plan Features

  • Role-based dashboard

  • Multi-channel data collection

  • Mobile surveys

  • Issue tracking

Pricing

You can request to learn more about their pricing plan.

Finding Qualtrics too expensive and complex for your customer experience strategy? Read our blog on Qualtrics alternatives for cost-effective solution

#11. AskNicely

AskNicely enables you to measure create surveys, and gather valuable feedback through emails, websites, and mobile apps and measure NPS at various touchpoints. You can easily white-label surveys or add logic-based survey questions to personalize the survey experience. Besides creating surveys, AskNicely offers leaderboards to analyze the best NPS scores, determine the loopholes, and, identify necessary actions to enhance customer experience.

NPS Software - ASKNicely

AskNicely Features

  • Enables you to create customized conversational follow-up questions

  • Facilitates you to share critical updates, tips, and answers with teams

  • Provides automated workflows & push notifications to respond instantly

Pricing

You can get in touch with the sales team even to learn about their basic plan.

AskNicely is popular for motivating the frontline team but mostly popular for NPS. If you are looking for AskNicely competitors to collect data using other CX metrics then here is a blog on AskNicely alternatives

#12. Nicereply

Nicereply NPS survey tool helps you conduct, distribute, manage, and track the Net Promoter Score. Besides all of this, you can also closely monitor feedback spot dissatisfied and satisfied customers, and view reports with charts, time filters, and comparisons.

NPS Software - Nicereply

NiceReply Features

  • Provides Complaint Monitoring

  • Facilitates you to track your customer engagement

  • Provides automated workflows & push notifications to manage negative feedback.

NiceReply Free Plan Features

  • In-signature surveys

  • Survey customization

  • Integration with multiple business tools

  • Unlimited number of surveys

Pricing

Pricing starts from its Starter plan that costs $59/month. You also get 14-days free trial.

#13. SurveySparrow

SurveySparrow is an omnichannel experience management survey tool that captures the quality and quantitative NPS feedback from your customers and employees at all touchpoints. It provides a conversational interface that creates and shares mobile-first surveys that provide a chat-like experience. It also automates the schedule of the follow-up NPS surveys by integrating it with the apps you already use.

NPS Software - SurveySparrow

SurveySparrow Features

  • Create dynamic lists and segment your respondents easily

  • Add follow-up questions to know the ‘Why' behind everything

  • Automate Net Promoter Score surveys based on preference

  • Embed an NPS survey in your app

  • Monitor Net Promoter Score with time

  • Decode customer sentiments easily with sentiment analysis

SurveySparrow Free Plan Features

  • NPS trend tracking through the dashboard

  • Workflow automation with webhooks and alerts

  • Custom fields for audience segmentation

  • Easy integration with day-to-day apps

Pricing

You can connect with their sales team to learn about their basic plan. It offers a free trial for 14 days.

Looking for easy-to-use and cost-effective alternatives to SurveySparrow? Read this blog on SurveySparrow alternatives.

#14. QueationPro

QuestionPro NPS survey software helps you create efficient surveys, polls, and quizzes within a span of a few minutes. Its complete suite of analytics enable you to perform analysis of feedback data collected through NPS surveys. The unique report module and robust analytics help you understand your loyal customers'' sentiments and experiences in an enhanced way. The software also enables you to secure customer data by following privacy and regulatory standards such as ISO, GDPR, HIPAA, FERPA, and PCI/DSS compliance.

QuestionPro NPS survey tools

QuestionPro Features

  • Enables you to create multilingual online and offline surveys

  • Offers 250+ customized survey templates

  • Provides pre-built 30+ question types and 95+ languages

  • 22+ million double opt-in and mobile-ready panelists.

Pricing

Its Essentials plan is free. Pricing starts from its Advanced plan that costs $99/month. It also offers a 10-days free trial of this this plan.

#15.Retently

Retently is an effective business tool that enables you to conduct and send NPS surveys via email. It offers features like audience segmentation, a real-time customer feedback loop, automatic scheduling, multilingual surveys, top response rates, alerts, instant analytics, and close feedback loop management.

The tool offers features like audience segmentation, real-time feedback, automatic scheduling, multilingual surveys, response alerts, instant analytics, an optional feedback box, and close feedback loop management.

Retently NPS Survey Software

Retently Features

  • Customizable NPS survey templates

  • Ensures A/B testing of subject lines

  • Keeps track of survey status

  • Creates custom workflows

  • Provides options to set and receive notifications on Email and Slack channels.

Pricing

Pricing starts from its Basic plan that costs $25/month. It also offers a free trial for 7 days.

#16. Hubspot

HubSpot customer feedback software allows you to create and conduct NPS, CSAT, and CES surveys. It provides professional pre-built Net Promoter Score (NPS) surveys to gauge customer satisfaction and loyalty and capture qualitative and quantitative feedback at every touchpoint. If you want to send NPS surveys via email or trigger the NPS survey tools and responses through survey questions on your website, then HubSpot is a good-to-go option. Besides feedback management, HubSpot keeps track of all the feedback data in one single dashboard through a responsive inbox.

Hubspot NPS survey tool

Hubspot Features

  • Ensures user-friendly customizable NPS platform

  • Provides bots to manage 1-1 customer communications

  • Ensures panel that automates customer service issues

Pricing

Pricing starts from its Starter plan that costs $45/month.

#17. ProProfs Survey Maker

ProProfs Survey Maker helps businesses to measure customer satisfaction through NPS surveys and is popularly used by different B2B & and B2C companies, event management firms, universities, and trainers. ProProfs Survey Maker offers 100+ professionally built, ready-to-use, customizable NPS surveys, survey tools, and templates to make your survey audience appealing. Additionally, you can use 1,000,000+ questions and 15+ question types to create beautiful and engaging customer satisfaction surveys. Besides, creating surveys facilitates you to schedule your survey for automatic distribution.

Proprofs NPS Tool

ProProfs Survey Maker Features

  • Provides expert templates available to gauge customer and user experience

  • Provides 10+ question types

  • Enables you to create unique CTA

Pricing

It offers a free plan for upto 50 respnses (one time) and 10 response per month. Pricing starts with adding features like Whitelabel feature for $300 per year.

#18. Alchemer (Survey Gizmo)

Alchemer (Survey Gizmo) is an enterprise-grade NPS survey tool used by startups and Fortune 500 companies. Alchemer is also known for its automation capabilities, like sending emails/notifications based on numerous responses from survey respondents. With Alchemer, it's easy to improve the customer experience at every touchpoint and reduce customer churn.

Survey Gizmo (Now Alchemer) NPS tool

Alchemer Features

  • Provides 40+ Built-in Question Types

  • Enables you to set up email alerts

  • Provides security standards such as HIPAA, GDPR, PCI, etc.

  • Provides custom workflows to assign issues and take an instant action

Pricing

Pricing starts with its Collaborator plan that costs $55/month. It also offers provides a free trial.

#19. Hotjar

Hotjar primarily works both as an NPS tool for collecting feedback and analysis it. It provides instant feedback from various channels like web, email, and SMS. With this tool, you can use various advanced features like interactive heatmaps, conversion funnels, form analytics, and visitor recording to uncover your customers' online behavior and make you listen to your users' voices effectively.

Hotjar NPS tool

Hotjar Features

  • Provides a platform for single and multiple users

  • Offers pre-built 200 survey templates

  • Provides a secure platform to perform A/B tests

  • Offers different versions of surveys, a snapshot of responses with charts and summary reports

Hotjar Free Plan Features

  • Tracked session/day- 35

  • Response per month- 20

  • Unlimited heatmaps

  • Recordings of user sessions on your site

  • Create and store 3 surveys and 3 feedback widgets with unlimited questions

  • Over 40 survey templates

  • 1 free interview from the Hotjar participant pool

  • Up to 60 interviews/year from your own network

Pricing

its Basic plan is free. Pricing of paid plan starts from its Plus plan that costs $32/month.

Looking for an alternative to Hotjar? Here is a blog on Hotjar alternatives you can think to switch to.

#20. Typeform

A drag-and-drop interface feature makes Typeform a hassle-free NPS survey tool that enables you to create white-label customized surveys and quizzes. Typeform helps you to distribute surveys via online survey links. Typeform dashboard provides simple analytics and survey reporting.

NPS Software - Typeform

Typeform Features

  • Creates mobile-optimized surveys

  • Offers 500+ integrations with web apps

Pricing

Pricing starts from its Basic plan that costs $25/month.

It also offers a free plan; however, you need to connect with its sales team to learn about the free features.

Typeform helps brands treat people with thoughtfully designed tools like online forms and online surveys; however, the platform lacks better pricing, and ease of use. Read this blog on Typeform alternatives to help you choose the top competitors.

#21. piHappiness

piHappiness imbibes thoughtful strategies for customer satisfaction. The platform enables teams to monitor and measure customer satisfaction and the whole customer journey to happiness through NPS surveys while receiving instant notifications on their devices. You can even check the dashboards and reports any time, so you can explore the data to its maximum potential.

piHappiness NPS tool

piHappiness Features

  • Get custom domain emails

  • Get custom domain SMS ID's

  • Swift Email & SMS Alerts in Real

  • Get negative score indicators

  • Quickly integrate with piHappiness API's

Pricing

You need to connect with their sales team for pricing plans.

#22. YesInsight

YesInsight is known for its easy administration and various personalized features like data charts, email marketing service, real-time and best NPS survey responses, and “one-question” automated surveys with the one-click installation that effectively automates the NPS survey management.

YesInsights NPS tool

YesInsights Features

  • Provides a platform for single and multiple users

  • Offers pre-built 200 survey templates

  • Provides a secure platform to perform A/B tests

  • Offers different versions of surveys, a snapshot of responses with charts and summary reports

Pricing

Pricing starts from Solo plan that costs $20/month. You can also try it for 7 days free trial.

#23. LiveChat

LiveChat is a Help Desk Software where you can trigger surveys post-chat to get feedback from customers about the agent. Once a ticket or chat is closed, an NPS survey is automatically sent for feedback. It helps you gauge customer loyalty and the performance of your customer service team.

NPS Software - LiveChat

LiveChat Features

  • Provides Chat widget customization option

  • Provides advanced reports & analytics

  • Provides Livechat APIs

Pricing

Pricing starts from its Starter plan that costs $20/month. You can also try it for 14 days free trial.

#24. Crowdsignal

Crowdsignal offers a drag-and-drop feature to create polls, quizzes, and surveys in a few minutes. It's easy to customize and create NPS surveys, and give them a look and feel as per the brand image. The tool allows deploying surveys and polls on all the customers' channels on WordPress, Twitter, Facebook, or even their emails.

Crowdsignal NPS tool

Crowdsignal Features

  • Enables you to create multilingual surveys

  • Allows you to create custom survey styles with CSS editor

  • Provides pre-built 14 question types, option to add a brand name in URL

  • Provide reCaptcha verification

Crowdsingnal Free Plan Features

  • Unlimited Questions, Surveys, Polls and Ratings

  • Collect up to 2,500 signals

  • Includes Crowdsignal branding

  • Limited data export

  • Embed your polls

  • Media embeds

  • Max file size of uploads: 1MB

Pricing

Pricing starts from its Premium plan that costs $15/month.

#25. Promoter.io

Promoter.io is an intuitive customer intelligence platform that lets you capture customer feedback,employee feedback and NPS score. It offers you the option to segment your campaigns and view separate employee NPS scores.

NPS Software - Promoter.io-1

Promoter.io Features

  • Easily customizable for any business model

  • Provides powerful survey logic

  • Tracks historical customer sentiments

  • Provides attribute filters like customer demographics, revenue, etc.

Pricing

Pricing starts from $100/month. It also offers a free plan.

#26. TextLine

A business texting service-based software, TextLine is not a dedicated NPS Software but can be considered to run NPS Surveys through SMS. It forwards each response to customer support for quick actions and allows you to 'tag' significant and common responses from the surveyed customers, take action on it to identify at-risk customers and resolve recurring issues.

NPS Software - Textline

TextLine Features

  • Choose to send your survey manually on the build screen or automatically with our Automations tool

  • Connect SMS survey software with the tools quickly

  • Get helpful stats and feedback data for analyzing customer responses

Pricing

Pricing starts from $59.97/month but the plan with NPS and CSAT surveys feature costs $89.97/month. It also offers a free trial for 14 days.

#27. Fynzo Survey

Fynzo Survey is the one-stop solution for all your surveys. With well-designed templates and more than enough integrations, users face no trouble doing surveys. It has a free trial version before the subscription.

Fynzo Survey NPS tool

Fynzo Survey Features

  • Enables you to create multilingual online and offline surveys

  • Offers 250+ customized survey templates

  • Provides pre-built 30+ question types and 95+ languages

  • 22+ million double opt-in and mobile-ready panelists

Pricing

Pricing starts from its Starter plan that costs Rs 1410 ($16.96) /month. You can even try it for 14 days free trial.

#28. WebEngage

WebEngage helps businesses engage with their customers by creating personalized and cross-channel surveys. It allows streamlining customer journeys and experience workflows based on different scenarios with the help of a highly intuitive drag-and-drop interface- Journey Designer.

WebEngage NPS tool

WebEngage Features

  • Tracks real-time performance of campaigns

  • creates personalized messages and suggestions using CRM

  • Enables you to view trends for uninstalled apps

Pricing

You can either request a demo or connect with the sales team to learn more about the pricing plan.

#29. Shout (Kwik Surveys)

Shout.com offers different types of surveys consisting of 360-degree feedback, CSAT, NPS, Employee Satisfaction, Education, Event, and Market Research questions that cater to different business needs. With this great NPS survey tool, you can create stunning forms and quizzes. The platform is GDPR compliant to ensure data protection and security.

Shout NPS Survey Tool

Shout Features

  • Provides drag-and-drop editor to build branded and mobile responsive surveys

  • Provides advanced question logic and text piping

  • Provides A/B testing for images, content, and videos

Pricing

Pricing starts from its Essential plan that costs $12.99/month. It also offers 14 days free trial.

#30. SurveyNuts

Survey Nuts is a questionnaire maker and survey builder that generates quizzes, forms, and creates NPS surveys, and collects NPS data. It has a unique feature where quizzes can be created out of surveys. This comprehensive tool gives different options such as dynamic bar charts, percentages, donut charts, word clouds, etc. to display survey data graphically to get a comprehensive analysis of the survey results that are easy to interpret.

SurveyNuts NPS tool

SurveyNuts Features

  • Provides a super intuitive interface

  • Supports integration with 2000+ apps

  • Provides in-built design themes with different color combinations

Pricing

Pricng starts from $7/month. It also offers a free trial for 7 days.

#31. Sogolytics

Sogolytics offers a secure NPS platform to measure customer and employee experience. It offers engaging survey templates, multiple survey distribution channels, secure data management, and advanced analytics & and reporting tools. It also incorporates powerful features such as a diverse set of question types, branded URLs, user segmentation and sentiment analysis, and much more.

Sogolytics NPS survey tool

Sogolytics Features

  • Enables you to create multi-lingual surveys and forms

  • Offers white-label surveys

  • Provides advanced design options - skip logic & branching

Pricing

Pricing starts from its Plus plan that costs $25/month. It also offers 10 days free trial.

#32. Delighted

Delighted NPS survey software enables you to improve customer experience and understand their needs. It collects real-time NPS scores and feedback via email, SMS, or survey URLs from customers and employees. Delighted enables you to customize your NPS surveys by adding questions in the form of 5-star surveyssmiley surveys, and thumbs-up/down surveys. It also offers detailed analytics, real-time survey reports, and free NPS tools.

Delighted NPS tool

Delighted Features

  • Provides Mobile optimized surveys

  • Offers support in 37 different languages

  • Ensures custom options - button style, colors, subject line, logo, etc

  • Provides automation to set up email alerts for responses

  • Offers visualize survey results with graphs

Free Plan Features

  • 50 responses/month and only 1 user

  • Branding customization (logo, colors), 1 Templates Project

  • Unlimited Surveys and 35+ Free integrations

Pricing

Pricing starts from its SurveyStarter plan that costs $17/month.

Although it's a brilliant tool to collect customer feedback, Delighted isn't the only option. If you're looking for Delighted competitors then read this blog on Delighted alternatives.

FAQs on NPS Software and Tools

1. What is an NPS tool?

An NPS tool or software is a platform that can gauge and record the net promoter score for any business.

2. How to choose the best NPS company?

Choosing the best NPS company depends on your needs and the type of service you are providing to your customers. You can also try their free plan before choosing the best fit for your business.

3. How much does NPS software cost?

NPS software costs depend on the features, packages, and customer support you need.

Wrapping Up

By now you must have a clear idea about what NPS tools are and how can they help you measure customer loyalty. Whatever NPS tool you choose, make sure to start with a thorough analysis of your requirements — the features, integrations, and ease of use you're looking for.

You can choose one of the NPS survey tools listed here to start measuring NPS on your own. If you're still confused about which NPS software can be the best fit, then why not try Zonka Feedback?

Apart from sending NPS surveys on time and analyzing survey responses, Zonka Feedback enables users to personalized and white-label NPS surveys to help them improve customer experience while closing the customer feedback loop

So what are you waiting for?

Try Zonka Feedback for the 14-day free trial and get started today!



Nivedita Nayak

Written by Nivedita Nayak

Jan 29, 2024

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