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Customer Experience

33 Best NPS® Tools for 2022

33 Best NPS® Tools for 2022

NPS Survey Tools enable you to measure and analyze Customer Loyalty by easily creating, distributing, and managing NPS Surveys. These tools are seamlessly integrated with your business tools and give you responses and reports in real-time.

"Net Promoter Score is used by two-thirds of the Fortune 1000, including most or all of the financial service companies, airlines, telecom companies, retailers, and others." Moreover, NPS has become a gold standard to measure customer satisfaction and loyalty.

This article covers the 33 Best NPS tools you can consider for your business. In addition, we’ve also given some supporting details like pricing, rating, free trial, etc., that help you to choose the best NPS tools for your business.

1. Zonka Feedback

1. Zonka Feedback-2

  • NPS Survey Channels: Email, iPad, iPhone, Tablet, Smartphone, Kiosks, SMS, QR-Code, Web Links, Web Widget, Web Embed, Social Media

  • Integrations: Supports integration with Mailchimp, Campaign Monitor, Zendesk, Salesforce, custom API, etc.

  • Other Customer Experience Metrics: eNPS, CSAT and CES 2.0

  • Types of NPS Reports: Real-time, Snapshot, Drill-down, Response Insights, Location insights, Team Performance, Response Inbox, Trends, Text analysis, ability to export survey results - Excel, CSV, PDF.

  • Features:

      1. WYSIWYG survey editor.

      2. Multi-lingual Surveys.

      3. 50+ feedback templates and forms.

      4. Set reminders for non-surveyors

      5. Provide survey throttling setting  

      6. Logic-based NPS Surveys. 

      7. Customizable email fields (if NPS survey sends via Email) – header, content, button, upload bulk contacts via CSV, personalize email content with custom variables and placeholders.

      8. Sets reminders for non-surveyors, survey throttling setting to shun over-surveying. 

      9. Schedule surveys manually or triggers surveys based on conditions.

      10. Provides 1400+ apps integration, test & preview surveys. 

  • Customer Services & Support: Email, Phone, Chat   

  • Review Score (Capterra): 4.9/5

  • Ease of Use (g2): 9.4/10

  • Training: Live Online, Knowledge Base, Videos  

  • Free Trial: 7 Days

  • Price: $39/mo

Conducting and collecting NPS feedback is effortless until and unless it is converted into proactive customer data. However, sending NPS surveys on time and analyzing survey responses help you to understand your customers' sentiments, satisfaction, and loyalty. In addition, it also helps you to predict future purchase behavior.

You can manage all these things together in one place - Zonka Feedback.

Zonka Feedback is a comprehensive NPS feedback management tool that enables you to conduct, measure, track Net Promoter Score. It also measures employee loyalty through the Employee Net Promoter Score (eNPS).

You can also personalize and white-label your NPS surveys by adding the company’s logo, brand theme, and follow-up questions to seek the reason behind the score. In addition, you can set up automated alerts and notifications for your team to update them about new scores and follow-up responses.

Along with customization, Zonka Feedback enables you to view detailed NPS reports, including Insights, Trends, Text Analysis, and more, with the ability to drill down and filter, export, and schedule your reports. It further helps you take concrete actions, resolve issues to improve customer experience and close the feedback loop.

2. piHappiness

Final-piHappiness

  • NPS Survey Channels: Email, iPad, iPhone, Tablet, Smartphone, Kiosks, SMS, QR-Code.

  • Integrations: Supports integration with Slack, Salesforce, HubSpot, Google Analytics, Google Sheets, Webbook, etc.

  • Other Customer Experience Metrics: NPS, CSAT, Customer 360, and CES 2.0

  • Types of NPS Reports: Real-time, CSAT Analysis, Comparative Reports, Text Analysis, Trend Analysis, Survey & Location Reports, Sentimental Analysis, Reputation Management, export survey results to Excel, CSV, PDF.   

  • Features:

      1. Change Look and Feel

      2. Custom Domain Emails

      3. Custom Domain SMS ID’s

      4. Swift Email & SMS Alerts in Real

      5. Negative Score Indicators

      6. Integrate with piHappiness API’s

  • Customer Services & Support: Case Management, Email, Phone, Chat 

  • Review Score (Capterra): 4.0/5

  • Ease of Use (g2): 9.0/10

  • Training: In-person, Live Online, Help Center, Videos

  • Free Trial: 7 Days

  • Price: Available on request

piHappiness imbibes thoughtful strategies to create customer satisfaction. It understands elements of customer insight that your business needs. They have been employing smart solutions to track their customer feedback seamlessly.

Organizational Hierarchy is one exclusive feature that allows for creating and managing company hierarchies needed for surveys. You can integrate piHappiness directly with several apps to streamline and automate your workflows. Connect better now with your global audience in the regional language with the help of NPS Software - piHappiness. We carefully study the customer demographics — a significant aspect that determines which factors would influence the responses.

The convenience with piHappiness is you will have everything at your fingertips. You can now monitor your NPS surveys while receiving instant notifications on your devices. You can check your dashboards and reports whenever and wherever, so you could explore the data to its maximum potential. This NPS software ensures easy access to your survey summary providing the best possible experience of customer survey. It provides you with Analytics, a Real-time data feed, and a comprehensive survey summary.

3. HubSpot

2. HubSpot-1

  • NPS Survey Channels: EmailWebsite, Email, SMS, iPad, Tablet, Smartphone, iPhone.

  • Integrations: Supports integration with WhatsApp, Warmly, Outlook, Gmail, Twitter, custom APIs, etc.

  • Other Customer Experience Metrics: CSAT and CES 2.0

  • Types of NPS Reports: Different Custom and Standard report options are available for Web, Email, NPS, CSAT, CES surveys, ability to export data: Excel and CSV.   

  • Features:

      1. Ensures user-friendly customizable NPS platform 

      2. Provides bots to manage 1-1 customer communications

      3. Ensures panel that automates customer service issues 

  • Customer Services & Support: 24x7 support via Email, Phone, and Live Chat   

  • Review Score (Capterra): 4.5/5

  • Ease of Use (g2): 8.6/10

  • Training: In-Person, Live Online, Webinars, eBook, Knowledge Base 

  • Free Trial: 30 Days

  • Price: $400/mo

HubSpot offers a set of feedback tools that allow you to create and conduct NPS, CSAT, and CES surveys. It provides professional pre-built Net Promoter Score (NPS) surveys to gauge customer loyalty and capture qualitative and quantitative feedback at every touchpoint. If you want to send NPS surveys via email or trigger NPS survey questions on your website, then HubSpot is a good-to-go option. Besides feedback management, HubSpot keeps track of all the feedback data in one single dashboard through a responsive inbox.

4. Qualaroo

4. Qualaroo

  • NPS Survey Channels: Web Link, Web Embed, Web Widget, Email, SMS, iPad, iPhone, iPod, Tablet, Smartphone, QR-Codes. 

  • Integrations: Supports integration with Salesforce, HubSpot, Tableau, Google Analytics, custom APIs, etc. 

  • Other Customer Experience Metrics: CSAT and CES 2.0

  • Types of NPS Reports: Word cloud, sentiment analysis, export data: CSV format.   

  • Features:

      1.  
      2. Provides expert  templates available for Customer and User Experience

      3. Provides 10+ question types

      4. Enables you to create unique CTA 

  • Customer Services & Support: 24X7 Customer Support via Phone, Live Chat, Email.   

  • Review Score (Capterra): 4.5/5

  • Ease of Use (g2): 9.0/10

  • Training: In-Person, Live Online, Webinar, Help Center, Videos. 

  • Free Trial: 14 Days

  • Price: Available on request

Qualaroo is a feedback and research tool that allows SaaS companies to capture different types of feedback such as Website & App, Product, and UX by surveying customers with Qualaroo-Nudges. Qualaroo helps designers, developers, and project managers quickly conduct NPS Surveys at a transactional level to gauge real-time customer experience and satisfaction. The tool assists you in performing sentiment analysis based on positive, negative, neutral, and other attribute expressions like anger, disgust, sadness, fear, and joy.

5. Delighted

5. Delighted

  • NPS Survey Channels: Web Embed, Tablet, iPhone, iPad, Email, Web Link, SMS, QR-code, Kiosk.

  • Integrations: Supports integration with Shopify, Salesforce, Slack, Help Scout, custom APIs, etc.

  • Other Customer Experience Metrics: CSAT and CES 2.0

  • Types of NPS Reports: Snapshot, Overtime, Pivot Table, Metrics, Additional Questions, ability to export data: CSV, PDF, XLSX   

  • Features:

      1. Provides Mobile optimized surveys

      2. Offers support in 37 different languages

      3. Ensures custom options - button style, colors, subject line, logo, etc

      4. Provides automation to set up email alerts for responses

      5. Offers visualize survey results with graphs 

  • Customer Services & Support: 24 x7 live rep, online   

  • Review Score (Capterra): 4.9/5

  • Ease of Use (g2): 9.0/10

  • Training: In-Person, Live Online, Webinars, Help Center 

  • Free Trial: 7 Days

  • Price: $224/mo 

Delighted’s world-class NPS solutions enable you to improve customer experience and understand their needs. It collects real-time NPS feedback via email, SMS, or survey URLs from customers and employees. Delighted enables you to customize NPS surveys by adding questions in the form of 5-star, Smileys, and Thumbs surveys. Delighted offers detailed analytics and real-time survey reports.

6. Satismeter

6. Satismeter

  • NPS Survey Channels: Kiosk, Tablet, Online, Email, SMS, Web Embed, QR Code, Web Link, Web Widgets.

  • Integrations: Support integrations with Segment, Intercom, Salesforce, Mailchimp, Cloudflare, Shopify, Salesmachine, Zapier, etc.

  • Other Customer Experience Metrics: CSAT and CES 2.0

  • Types of NPS Reports: Snapshot, Overtime, Pivot Table, Metrics, Additional Questions, ability to export data: CSV, PDF, XLSX   

  • Features:

      1. Enables you to do customer segmentation

      2. Offers customizable forms

      3. Ensures data import/export without any loss of data

      4. Enables you to negative feedback management 

  • Customer Services & Support: Email, Help Desk, Knowledge base, chat   

  • Review Score (Capterra): 5/5

  • Ease of Use (g2): 9.8/10

  • Training: Documentation and Live Online 

  • Free Trial: Yes

  • Price: $49/mo

SatisMeter software is an in-app customer feedback software that focuses solely on capturing the Net Promoter Score based on specific usage patterns. SatisMeter makes it easy for you to understand real-time customers’ perceptions with the NPS survey conducted through web apps, mobile apps, and email. Satismeter provides real-time analytics that enables your team to see customer responses and collaboratively resolve the issues instantly.

7. Wootric (InMoment Now)

7. Wootric(InMoment)

  • NPS Survey Channels: In-App Web, In-App Mobile, Email, Web Link, Intercom Messenger, SMS, QR-code.

  • Integrations: Supports integration with Zapier, Salesforce, Slack, Intercom, custom APIs, etc.

  • Other Customer Experience Metrics: CSAT, PSAT, and CES 2.0

  • Types of NPS Reports: Overall Score, Comments, NPS, CSAT, CES, Salesforce, ability to export data: CSV.  

  • Features:

      1. Offers multi-channel and multi-lingual platform

      2. Provides 9 font styles 

      3. Enables you to trigger surveys based on events, set custom parameters for surveys

      4. Provides segments and filter options to compare metrics 

  • Customer Services & Support: Live Chat, Phone, Email   

  • Review Score (Capterra): 4.6/5

  • Ease of Use (g2): 8.8/10

  • Training: Live Online, Webinars, eBook, Knowledge Base 

  • Free Trial: 7 Days

  • Price: $89/mo 

Wootric (Now InMoment) allows you to create and conduct micro surveys to collect NPS feedback. Wootric is renowned for providing an advanced NPS data analytics system. It not only collects NPS data but also automates the process of data analysis through AI-driven and sentiments analytics. Wootric is supported with other features like custom filters, response alerts, and real-time reports.

8. Medallia

8. Medallia

  • NPS Survey Channels: In-App Web, In-App Mobile, Email, Web Link, Intercom Messenger, SMS, QR-code.

  • Integrations: Supports integration with Zapier, Salesforce, Slack, Intercom, custom APIs, etc.

  • Other Customer Experience Metrics: NA

  • Types of NPS Reports: Overall Score, Comments, NPS, ability to export data: CSV.   

  • Features:

      1. Offers customizable forms

      2. Ensures data import/export without any loss of data

      3. Enables you to negative feedback management 

  • Customer Services & Support: Email, Help Desk, FAQs, Forum, Knowledge Base, 24/7 (Live Rep), Chat   

  • Review Score (Capterra): 4.4/5

  • Ease of Use (g2): 8.6/10

  • Training: In-Person, Live Online, Webinars, Documentation 

  • Free Trial: No Free Trial

  • Price: Available on request 

From handling high-volume NPS surveys to analyzing & monitoring NPS data, Medallia operationalizes and streamlines your efforts and drives improvement. With Medallia, you can understand and analyze the NPS score and easily segregate based on respondents. It uses machine and human learning to automatically analyze the NPS feedback and collaborate with team members to take action and resolve issues.

9. GetFeedback

11. GetFeedback

  • NPS Survey Channels: Web Link, Web Embed, Web Widget, Web Form, Email, SMS, Salesforce Chat, iPad, iPhone, Tablet, Smartphone, Communities, Kiosk, QR-Codes.

  • Integrations: Supports integration with Salesforce, Campaign Monitor, custom APIs, etc.

  • Other Customer Experience Metrics: CSAT and CES 2.0

  • Types of NPS Reports: Summary reports, ability to export data: Excel, CSV format   

  • Features:

      1. Provide Intuitive interface

      2. Offers white-label surveys

      3. Provides trends to identify areas of improvement

      4. Ensures customer sentiments with Text Analytics

  • Customer Services & Support: Supports integration with Salesforce, Campaign Monitor, custom APIs, etc.   

  • Review Score (Capterra): 4.8/5

  • Ease of Use (g2): 9.0/10

  • Training:Live Online, Webinar, Help Center 

  • Free Trial: 14 Days

  • Price: Available on request  

GetFeedback facilitates you to quickly set up mobile-friendly, responsive NPS surveys to gather accurate NPS feedback. The tool consists of numerous inbuilt survey templates like Employee Experience, Net Promoter Score, Customer Satisfaction, Customer Effort Score, Product Experience, Lead Form, Customer Experience Survey, Deal Lost Feedback, etc.

10. Survicate

10. Survicate

  • NPS Survey Channels: Web Embed, Web Link, Web Widget, Social Media Platforms, QR-code, Kiosks, Email, SMS, iPad, Tablet, Smartphone, iPhone.

  • Integrations: Supports integration with Drip, Slack, Intercom, ActiveCampaign, Marketo, custom APIs, etc.

  • Other Customer Experience Metrics: CSAT and CES 2.0

  • Types of NPS Reports: Completion Rate, Number of responses, Date of Last Response, Survey Views, Breakdown of answers per survey respondent, Breakdown of Close-Ended Questions, ability to export data: Excel and CSV.   

  • Features:

      1. Ensures customized mobile responsive surveys

      2. Provides custom CSS, 50+ survey templates

      3. Provides conditional logic system 

  • Customer Services & Support: Email, Help Center, and 24x7 Chat   

  • Review Score (Capterra): 4.9/5

  • Ease of Use (g2): 9.3/10

  • Training: Live Online, Webinar, Documentation 

  • Free Trial: No, but a free plan is available (collects 100 responses)

  • Price: $49/mo  

Survicate can be popularly used to capture NPS feedback through Buttons or widgets. It also tracks NPS Feedback from various sources. Users can create and edit NPS Surveys and distribute them via various channels. Apart from website and mobile surveys, it also creates chat surveys and gathers real-time insights from the customers while talking to them on chat.

11. Hotjar

3. Hotjar

  • NPS Survey Channels: Email, SMS, Weblink, QR-Code, iPhone, Android Phone, iPad, Tablets.

  • Integrations: Supports integration with Salesforce, Marketo, Hubspot, custom APIs

  • Other Customer Experience Metrics: CSAT and CES 2.0

  • Types of NPS Reports: Crosstab, Data Trends, Word Clouds, Global & Industry Benchmarks, ability to export Survey Results- Excel, CSV, PDF, PPT, SPSS.   

  • Features:

      1. Provides a platform for single and multiple users

      2. Offers pre-built 200 survey templates

      3. Provides a secure platform to perform A/B tests

      4. Offers different versions of surveys, a snapshot of responses with charts and summary reports 

  • Customer Services & Support: Email, Help Center, and 24x7 Chat   

  • Review Score (Capterra): 4.6/5

  • Ease of Use (g2): 9.0/10

  • Training: Live Online, Webinar, Documentation 

  • Free Trial: No, but a free version is available

  • Price: $25/mo  

Hotjar primarily works both as an NPS feedback and NPS analysis tool. It provides instant feedback from various channels like Web, Email, and SMS. With the Hotjar NPS software, you can use various advanced features like interactive heatmaps, conversion funnels, form analytics, and visitor recording to uncover your customers’ online behavior and make you listen to your users’ voices effectively.

12. SurveyMonkey

12. SurveyMonkey

  • NPS Survey Channels: Email, SMS, Weblink, QR-Code, iPhone, Android Phone, iPad, Tablets.

  • Integrations: Supports integration with Salesforce, Marketo, Hubspot, custom APIs

  • Other Customer Experience Metrics: CSAT and CES 2.0

  • Types of NPS Reports: Crosstab, Data Trends, Word Clouds, Global & Industry Benchmarks, ability to export Survey Results- Excel, CSV, PDF, PPT, SPSS.   

  • Features:

      1. Provides a platform for single and multiple users

      2. Offers pre-built 200 survey templates

      3. Provides a secure platform to perform A/B tests

      4. Offers different versions of surveys, a snapshot of responses with charts and summary reports 

  • Customer Services & Support: Email, Help Center, and 24x7 Chat   

  • Review Score (Capterra): 4.6/5

  • Ease of Use (g2): 9.0/10

  • Training: Live Online, Webinar, Documentation 

  • Free Trial: No, but a free version is available

  • Price: $25/mo

SurveyMonkey captures real-time feedback with the help of polls, quizzes, and mobile responsive surveys. The 100 expert NPS templates and an extensive "question bank" of survey questions allow you to customize NPS surveys that suit your brand. SurveyMonkey offers various features like filters, tags, data trend reports to turn your survey response into insightful data.

13. Usabilla

13. Usabilla

  • Ease of use: 4.3/5

  • Review Score: 4/5

  • Support Options: Email, Chat, and Help Center

  • NPS Survey Channel: Websites, Email, and SMS

  • Integrations: Salesforce, Zendesk, Google Analytics, Jira, Webhooks, Slack, Zapier, and more.

  • Price: $25/mo

Usabilla provides a feedback button to collect NPS feedback effectively. You can easily customize your surveys by adding logos or using white-labeled surveys, skip-logic surveys, etc. It further personalizes the experience of the survey and drives maximum responses.

14. YesInsights

14. YesInsights

  • NPS Survey Channels: Chat-based

  • Integrations: Supports integration with Salesforce, Marketo, Hubspot, custom APIs

  • Other Customer Experience Metrics: CSAT and CES 2.0

  • Types of NPS Reports: Crosstab, Data Trends, Word Clouds, Global & Industry Benchmarks, ability to export Survey Results- Excel, CSV, PDF, PPT, SPSS.   

  • Features:

      1. Provides a platform for single and multiple users

      2. Offers pre-built 200 survey templates

      3. Provides a secure platform to perform A/B tests

      4. Offers different versions of surveys, a snapshot of responses with charts and summary reports 

  • Customer Services & Support: Email, Chat, and Help Center   

  • Review Score (Capterra): 5/5

  • Ease of Use (g2): 9.7/10

  • Training: Live Online, Webinar, Documentation 

  • Free Trial: No, but a free version is available

  • Price: $20/mo 

YesInsight is known for its easy administration and various personalized features like data charts, email marketing service, real-time NPS responses, “one-question” surveys with the one-click installation that effectively automates the NPS survey management.

15. Typeform

NPS Software - Typeform

  • NPS Survey Channels: iPad, Tablet, iPhone, Smartphone, Email, SMS, QR-code, Web Link, Web Widget.

  • Integrations: Supports integration with Mailchimp, Google Sheets, Salesforce, Slack, Canva, Airtable, custom APIs.

  • Other Customer Experience Metrics: CSAT and CES 2.0

  • NPS Reports: Reschedule, export survey results - Excel and CSV.   

  • Features:

      1. Creates mobile-optimized surveys

      2. Offers 500+ integrations with web apps 

  • Customer Services & Support: Email, Chat, and Help Center   

  • Review Score (Capterra): 5/5

  • Ease of Use (g2): 9.7/10

  • Training: Live Online, Webinar, Documentation 

  • Free Trial: Yes, No information is available on the website regarding no. of days.

  • Price: $35/mo

A drag-and-drop interface feature makes Typeform a hassle-free NPS survey tool that enables you to create white-label customized surveys and quizzes. Typeform helps you to distribute surveys via online survey links. Typeform dashboard provides simple analytics and survey reporting.

16. Qualtrics

  • NPS Survey Channels: Email, Mobile, Kiosks, SMS, Wearables, Social Media, QR-Code, Web Links, IVR, Social Media, Web Embed, Web Widget, Chatbots, and Messaging Apps.

  • Integrations: Supports integration with WhatsApp, Warmly, Outlook, Gmail, Twitter, custom APIs, etc.

  • Other Customer Experience Metrics: CSAT and CES 2.0

  • Types of NPS Reports: Results- Reports Basic Overview, Advanced - Reports Basic Overview, ability to export survey results - Word, PowerPoint, PDF, CSV, and SPSS. 

  • Features:

      1. Offers free account

      2. Provide customized surveys with 20+ variables

      3. Creates & tests online and offline surveys

      4. Provides visual data with 30+ different graph types

      5. Improves survey quality & boosts responses with AI tool 

  • Customer Services & Support: 24 x7 live rep, online   

  • Review Score (Capterra): 4.8/5

  • Ease of Use (g2): 8.5/10

  • Training: In-Person, Live Online, Webinars, eBook, Knowledge Base 

  • Free Trial: No Free Trial

  • Price: Available on request

Qualtrics is a cloud-based NPS survey tool that assists you in improving customer experience and loyalty. It enables you to create, distribute, and analyze web-based NPS Surveys. Qualtrics provides 50+ ready-made survey templates designed by Ph.D. customer scientists and pre-designed 100+ types of questions like MCQs, text, slider and more that make your survey responsive. You can send multilingual surveys and make them intuitive with logic. In addition, you can also set up response alerts for responses and access pre-configured NPS reports. 

17. ProProfs Survey Maker

6. Proprofs

  • NPS Survey Channels: Email, iPad, iPhone, Tablet, Smartphone, Kiosks, SMS, QR-Code, Web Links, Web Widget, Web Embed, Social Media 

  • Integrations: Supports integration with Mailchimp, Campaign Monitor, Zendesk, Salesforce, custom API, etc. 

  • Other Customer Experience Metrics: CSAT and CES 2.0

  • Types of NPS Reports: Customer Experience -Daily, Monthly, Weekly – the ability to export survey results- Excel   

  • Features:

      1. Provides expert  templates available for Customer and User Experience

      2. Provides 10+ question types

      3. Enables you to create unique CTA 

  • Customer Services & Support: Phone, Live Chat, Email.   

  • Review Score (Capterra): 5/5

  • Ease of Use (g2): 8.8/10

  • Training: Live Online, Knowledge Base, Videos 

  • Free Trial: 15 Days

  • Price: $10/mo

ProProfs Survey Maker measures customer satisfaction through NPS surveys and is popularly used by different B2B &B2C companies, event management firms, universities, and trainers. ProProfs Survey Maker offers 100+ professionally built, ready-to-use NPS survey templates to make your survey audience-appealing. Additionally, you can use 1,000,000+ questions and 15+ question types to create beautiful and engaging surveys. Besides, creating surveys facilitates you to schedule your survey for automatic distribution.

18. LiveChat

NPS Software - LiveChat

  • NPS Survey Channels: Chat-based 

  • Integrations: Supports integration with Facebook Messenger, Google Analytics Mailchimp, HubSpot, Helpdesk, Salesforce, custom API, etc. 

  • Other Customer Experience Metrics: CSAT 

  • Types of NPS Reports: Chat reports, Data export, Agent reports, Ticket reports, Customer reports, Ecommerce reports. Provides the ability to export survey results- Excel Data summary. 

  • Features:

      1. Provides Chat widget customization option

      2. Provides advanced reports & analytics

      3. Provides Livechat APIs 

  • Customer Services & Support: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat   

  • Review Score (Capterra): 4.6/5

  • Ease of Use (g2): 9.3/10

  • Training: Videos, Webinars, Live Online, Documentation 

  • Free Trial: Yes

  • Price: $16/mo   

LiveChat is a Help Desk Software where you can trigger Surveys post-chat to get feedback from customers about the agent. Once a ticket or chat is closed, an NPS Survey is automatically sent for feedback. It helps you gauge the performance of your customer service team.

19. AskNicely

NPS Software - ASKNicely

  • NPS Survey Channels: SMS, Email, and Web

  • Integrations: Supports integration with Salesforce, HubSpot, Microsoft Dynamics, custom APIs, etc 

  • Other Customer Experience Metrics: CSAT 

  • Types of NPS Reports: Case Management, Salesforce, ability to export data: Excel, CSV, Google Sheets. 

  • Features:

      1. Enables you to create customized conversational follow-up questions

      2. Facilitates you to share critical updates, tips, answers with teams

      3. Provides automated workflows & push notifications to respond instantly 

  • Customer Services & Support: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat   

  • Review Score (Capterra): 4.6/5

  • Ease of Use (g2): 9.3/10

  • Training: Videos, Webinars, Live Online, Documentation 

  • Free Trial: Yes

  • Price: $16/mo

AskNicely enables you to measure NPS surveys and gather valuable feedback through emails, websites, and mobile apps. You can easily white-Labeled surveys or add logic-based survey questions to personalize the survey experience. Besides creating surveys, AskNicely offers leaderboards to analyze NPS scores, determine the loopholes and, identify necessary actions to enhance customer experience.

20. NiceReply

NPS Software - Nicereply

  • NPS Survey Channels: Email

  • Integrations: Supports integration with Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Kustomer, Help Scout, Aircall, etc.  

  • Other Customer Experience Metrics: CSAT 

  • Features:

      1. Provides Complaint Monitoring

      2. Facilitates you to track your customer engagement

      3. Provides automated workflows & push notifications to manage negative feedback. 

  • Customer Services & Support: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat   

  • Review Score (Capterra): 4.7/5

  • Ease of Use (g2): 9.4/10

  • Training: Videos, In-person, Webinars, Live Online, Documentation 

  • Free Trial: Yes

  • Price: $49/mo 

Nice Reply’s NPS tool helps you conduct, distribute, manage, and track the Net Promoter Score. Besides all of this, you can also closely monitor feedback and spot dissatisfied customers, view reports with charts, time filters, and comparisons.

21. Crowdsignal

27. Crowdsignal

  • NPS Survey Channels: Web Link, Web Embed, Web Widget, Email, SMS, iPad, iPhone, iPod

  • Integrations: Supports integration with WordPress, Google Sheets, custom APIs, etc  

  • Other Customer Experience Metrics: CSAT and CES 2.0 

  • Types of NPS Report: Location, Participant, Device, Data reports, ability to export data: Excel, PDF, CSV, Google Docs, and XML format 

  • Features:

      1. Enables you to create multilingual surveys

      2. Allows you to create custom survey styles with CSS editor

      3. Provides pre-built 14 question types, option to add a brand name in URL

      4. Provide reCaptcha verification 

  • Customer Services & Support: Phone, Live Chat, Email.   

  • Review Score (Capterra): 3.7/5

  • Ease of Use (g2): 8.8/10

  • Training: In-Person, Live Online, Webinar, Help Center 

  • Free Trial: No, but a free plan is available (collects 2500 responses)

  • Price: $25/mo

Crowdsignal offers a drag and drops feature to create polls, quizzes, and surveys in a few minutes. It’s easy to customize NPS surveys and give them a look and feel as per the brand image. The tool allows deploying the surveys and polls on all the customers' channels on WordPress, Twitter, Facebook, or even their emails. There’s a feature available to export poll and survey data to apps like Google Sheets and Excel.

22. SurveySparrow

NPS Software - SurveySparrow

  • NPS Survey Channels: Web, Email, and SMS

  • Integrations: Supports integration with Intercom, Salesforce, Slack, Zapier, custom API, etc.  

  • Other Customer Experience Metrics: CSAT and CES 2.0 

  • Types of NPS Report: Schedule, Cross Tabulation, Individual – the ability to export survey results- Excel, PDF, SPSS. 

  • Features:

      1. Provides 8 question types, 20 font families

      2. Provides conditional and skip logic

      3. Enables you to manage multiple accounts under a single account

      4. Supports GDPR compliant 

  • Customer Services & Support: 24X7 Support via Phone, Live Chat, Email.   

  • Review Score (Capterra): 4.5/5

  • Ease of Use (g2): 8.8/10

  • Training: In-Person, Vlog, Help Center, Webinar, SparrowCast, Community 

  • Free Trial: No, but a free plan is available (collects 2500 responses)

  • Price: $19/mo

SurveySparrow is an omnichannel experience management survey tool that captures the quality and quantitative NPS feedback from your customers and employees at all touchpoints. SurveySparrow provides a conversational interface that creates and shares mobile-first surveys that provide a chat-like experience. It also automates the schedule of the follow-up NPS surveys by integrating it with the apps you already use.

23. Promoter.io

NPS Software - Promoter.io-1

  • NPS Survey Channels: Web, Email, and SMS

  • Integrations: Supports integration with Salesforce, Slack, API, Segment, Zapier, and more.  

  • Other Customer Experience Metrics: eNPS, CSAT, and CES 2.0 

  • Types of NPS Reports: NPS, Survey Summary, ability to export data: format related information not available, limited options to customize survey templates 

  • Features:

      1. Easily customizable for any business model

      2. Provides powerful survey logic

      3. Tracks historical customer sentiments

      4. Provides attribute filters like customer demographics, revenue, etc.  

  • Customer Services & Support: Email, Chat, and Help Center.    

  • Review Score (Capterra): 4.3/5

  • Ease of Use (g2): 9.1/10

  • Training: In-Person, Vlog, Help Center, Webinar, SparrowCast, Community 

  • Free Trial: 14 Days

  • Price: $199/mo 

Promoter.io is an intuitive customer intelligence platform that lets you capture customer or employee NPS feedback. Promoter.io offers you the option to segment your campaigns and view separate NPS scores.

24. CloudCherry

NPS Software - CloudCherry

  • Ease of use: 3.8/5

  • Review Score: 4/5

  • NPS Survey Channel: Web, Email, and SMS

  • Device Availability: Mobile, Tablets, Kiosk Devices, and Desktop 

CloudCherry maps your customers' journeys through Net Promoter Score Surveys. It also enables you to track your NPS over time, segment customers based on various customer journey stages, and track changes in the score through engaging follow-up surveys. It also provides reporting platform to benchmark your scores against industry competitors.

25. TextLine

NPS Software - Textline

  • Ease of use: 4.8/5

  • Review Score: 4.9/5

  • NPS Survey Channel: SMS

  • Support Options: Email, Chat, and Help Center

  • Integration: Talkdesk, Aircall, Salesforce, Help Scout, Shopify, Slack, and more.

  • Pricing: $47.97/month  

A business texting service-based software, TextLine is not a dedicated NPS Software but can be considered to run NPS Surveys through SMS. It forwards each response to customer support for quick actions and allows you to 'tag' significant and common responses to take action on it to resolve recurring issues.

26. QuestionPro

19. QuestionPro

  • NPS Survey Channels: Email, SMS, Kiosk, Social Media, QR code, Web Embed, Web Link. 

  • Integrations: Supports integration with Microsoft Dynamics, Salesforce, Hubspot, Tableau, custom APIs, etc.  

  • Other Customer Experience Metrics: eNPS, CSAT, and CES 2.0 

  • Types of NPS Report:Spotlight, Real-time Response Collection, Real-time Dashboard, Online Comparison, Participant Statistics, Response Map, Customizable report theme, Word Cloud, Combine Data, Consolidate Data, Cross-Tabulation, Banner Tables, Correlation Analysis, Sentiment Analysis, Text Categorization & Tagging, MaxDiff Analysis, Conjoint Analysis, Heatmap Analysis, Trend Analysis, Gap Analysis, TURF Analysis, Ability to export data: Excel, CSV, Word, Excel with charts, Powerpoint, PDF, XML, SPSS.

  • Features:

      1. Enables you to create multilingual online and offline surveys

      2. Offers 250+ customized survey templates

      3. Provides pre-built 30+ question types and 95+ languages

      4. 22+ million double opt-in and mobile-ready panelists.

  • Customer Services & Support: Email, Chat, and Help Center.    

  • Review Score (Capterra): 4.5/5

  • Ease of Use (g2): 8.8/10

  • Training: Live online, Webinar, Guides, Videos, Knowledge Base 

  • Free Trial: 10 Days

  • Price: $85/mo 

QuestionPro’s NPS system helps you create efficient surveys, polls, and quizzes within a span of a few minutes. It consists of numerous tools that enable you to perform analysis of NPS data. The unique report module and robust analytics help you understand your customers' sentiments and experiences in an enhanced way. QuestionPro also enables you to secure data by following the privacy and regulatory standards such as ISO, GDPR, HIPAA, FERPA, and PCI/DSS compliant.

27. Fynzo Survey

27. Fynzo Survey

  • NPS Survey Channels: Web links, web embedding, QR code, email, SMS. 

  • Integrations: Supports integration with Microsoft, Google, Dropbox, Salesforce, Adobe, etc.  

  • Other Customer Experience Metrics: eNPS, CSAT, and CES 2.0 

  • Types of NPS Report: Spotlight, Real-time Response Collection, Real-time Dashboard, Online Comparison, Participant Statistics, Response Map, Customizable report theme, Word Cloud, Combine Data, Consolidate Data, Cross-Tabulation, Banner Tables, Correlation Analysis, Sentiment Analysis, Text Categorization & Tagging, MaxDiff Analysis, Conjoint Analysis, Heatmap Analysis, Trend Analysis, Gap Analysis, TURF Analysis, Ability to export data: Excel, CSV, Word, Excel with charts, Powerpoint, PDF, XML, SPSS.

  • Features:

      1. Enables you to create multilingual online and offline surveys

      2. Offers 250+ customized survey templates

      3. Provides pre-built 30+ question types and 95+ languages

      4. 22+ million double opt-in and mobile-ready panelists.

  • Customer Services & Support: Email, Chat, and Help Center.    

  • Review Score (Capterra): NA

  • Ease of Use (g2): NA

  • Training: In-person, Online, Live, Help center 

  • Free Trial: 30 Days

  • Price: $17/mo 

Fynzo Survey is the one-stop solution for all your surveys. With well-designed templates and more than enough integrations, users face no trouble doing surveys. It has a free trial version before the subscription.

28. Survey Gizmo (Now Alchemer)

28. Survey Gizmo (Now Alchemer)

  • NPS Survey Channels: Web Embed, Web Link, Social Media Platforms, QR-code, Kiosks, Email, SMS. 

  • Integrations: Supports integration with Microsoft, Google, Dropbox, Salesforce, Adobe, etc.  

  • Other Customer Experience Metrics: eNPS, CSAT, and CES 2.0 

  • Types of NPS Reports: Style Standard, TURF-Total Unduplicated Reach, and Frequency, Cross Tabulation, Data Visualization, Segmentation, Filterating, Page Fall-off, ability to export data: SPSS, Excel, and CSV

  • Features:

      1. Provides 40+ Built-in Question Types

      2. Enables you to set up email alerts

      3. Provides security standards such as HIPAA, GDPR, PCI, etc. 

      4. Provides custom workflows to assign issues and take an instant action

  • Customer Services & Support: Email, Chat, and Help Center.    

  • Review Score (Capterra): 4.5/5

  • Ease of Use (g2): 8.8/10

  • Training: In-person, Live Online, Webinar, Documentation 

  • Free Trial: 7 Days

  • Price: $25/mo

Survey Gizmo (Now Alchemer) is an enterprise-grade NPS survey tool used by startups and Fortune 500 companies. Alchemer is also known for its automation capabilities, like sending emails/notifications based on numerous responses. With Survey Gizmo, it’s easy to improve the customer experience at every touchpoint and reduce customer churn.

29. WebEngage

29. WebEngage

  • NPS Channels: Mobile and Web Push Notifications, WhatsApp, Facebook, SMS, Email, In-app, Web Overlay

  • Integration: Supports integration with AppsFlyer, TUNE, and Adjust, custom APIs, etc

  • Other Customer Experience Metrics: CSAT

  • Types of Report: Dashboard view, Download, Schedule, Custom, Journey, ability to export data: Excel, CSV, Google Sheets

  • Features:

    1. Tracks real-time performance of campaigns

    2. creates personalized messages and suggestions using CRM

    3. Enables you to view trends for uninstalled apps

  • Customer Support: 24*7 Customer Support via Phone, Email, Chat

  • Review Score (Capterra): 4.6

  • Ease of Use (g2): 8.6/10

  • Training: In-Person, Live Online, Webinars, Documentation, Knowledge Base, eBook

  • Free Trial: No

  • Pricing: Available on request

WebEngage helps businesses engage with their customers by creating personalized and cross-channel surveys. It allows streamlining customer experience workflows based on different scenarios with the help of a highly intuitive drag and drops interface- Journey Designer. Plus, it offers a feature to segment customers based on numerous behavioral attributes such as acquisition channel, user profile information, location details, device particulars, etc., to reach the right customers at the right time.

30. Kwik Survey

30. Kwik Survey

  • NPS Channels: Email, iPad, iPhone, Tablet, Smartphone, Kiosks, SMS, QR-Code, Web Links, Web Widget, Web Embed, Social Media

  • Integration: Supports integration with Slack, custom APIs, etc

  • Other Customer Experience Metrics: CSAT and CES 2.0

  • Types of Report: Charting, Filtering, Comparisons, Individual Results, ability to export survey results – Excel, PDF

  • Features:

    1. Provides drag-and-drop editor to build branded and mobile responsive surveys

    2. Provides advanced question logic and text piping

    3. Provides A/B testing for images, content, and videos

  • Customer Support: Live Chat, Phone, Email

  • Review Score (Capterra): 4.5/5

  • Ease of Use (g2): 8.8/10

  • Training: Live Online, Documentation

  • Free Trial: 14 Days 

  • Pricing: $12.99/mo

Kwik Surveys offers different types of surveys consisting of 360-degree feedback, CSAT, NPS, Employee Satisfaction, Education, Event, and Market Research that cater to different business needs. With this NPS tool, you can create stunning forms and quizzes. The platform is GDPR compliant to ensure data protection and security.

31. SurveyNuts

31. SurveyNuts-min

  • NPS Channels: Email, Kiosks, SMS, QR-Code, Web Links, Web Widget, Web Embed

  • Integration: Supports integration with Trello, Gmail, Dropbox, Slack, custom API, etc

  • Other Customer Experience Metrics: CSAT and CES 2.0

  • Types of Report: Response, ability to export survey results – CSV, table compatible with other software like R and SPSS. 

  • Features:

    1. Provides a super intuitive interface

    2. Supports integration with 2000+ apps

    3. Provides in-built design themes with different color combinations

  • Customer Support: Email

  • Review Score (Capterra): 4.0/5

  • Ease of Use (g2): 8.8/10

  • Training: NA

  • Free Trial: No, but offers a free plan with limited features(collects 100 responses per survey)

  • Pricing: $17/mo

Survey Nuts is a questionnaire maker and survey builder that generates quizzes, forms, and NPS surveys to collect NPS data. It has a unique feature where quizzes can be created out of surveys. This comprehensive tool gives different options such as dynamic bar charts, percentages, donut charts, word clouds, etc. to display data graphically to get a comprehensive analysis of the survey results and that are easy to interpret. 

32. SoGoSurvey

32. SoGo Survey

  • NPS Channels: Email, Kiosks, SMS, QR-Code, Web Links, Web Widget, Web Embed

  • Integration: Supports integration with Salesforce, Slack, Zapier, Basecamp, custom API, etc.

  • Other Customer Experience Metrics: CSAT and CES 2.0

  • Types of Report: Frequency, Verbatim, Individual, Segmentation, Bar Graph, Statistical, Conditional, Cross Tab, Comparison, Pivot Table, Response Trend and Rate, ability to export survey results – Excel, Word, CSV, PPT, Access, HTML, XML, SPSS. 

  • Features:

    1. Enables you to create multi-lingual surveys and forms

    2. Offers white-label surveys

    3. Provides advanced design options - skip logic & branching

  • Customer Support: 24x7 live rep- Chat, Email, Phone

  • Review Score (Capterra): 4.7/5

  • Ease of Use (g2): 9.0/10

  • Training: NA

  • Free Trial: 10 Days

  • Pricing: $24/mo

SoGoSurvey offers a secure NPS platform to measure customer and employee experience via SoGoCX and SoGoEX respectively. SoGoSurvey offers engaging survey templates, multiple survey distribution channels, secure data management, and advanced analytics & reporting tools. It also incorporates powerful features such as a diverse set of question types, branded URL, segmentation and sentiment analysis, and much more. 

33. Retently

2. Retently

  • NPS Survey Channels: Email

  • Integrations: Supports integration with Slack, Zendesk, HubSpot, custom APIs, etc.

  • Other Customer Experience Metrics: CSAT and CES 2.0

  • Types of NPS Reports: Campaign, Survey Delivery, Response Tag Analysis, Feedback Tag Analysis, Feedback Sentiment Analysis, Customer Engagement, ability to export data: CSV, PDF.   

  • Features:

      1. Creates Customize survey template’s styling and language

      2. Ensures A/B testing of subject lines

      3. Keeps track of survey statuses

      4. Creates custom workflows

      5. Provides options to set and receive notifications on Email and Slack channels.

  • Customer Services & Support: Email, Help Center, and 24x7 Chat   

  • Review Score (Capterra): 4.9/5

  • Ease of Use (g2): 9.3/10

  • Training: In-Person, Live Online, Webinars, eBook, Knowledge Base 

  • Free Trial: 7 Days

  • Price: $99/mo

Retently is an effective business tool that enables you to conduct and send NPS surveys via email. It offers features like audience segmentation, real-time feedback, automatic scheduling, multilingual surveys, response alerts, instant analytics, and close feedback loop management.

Retently enables you to conduct and send NPS surveys via email and offers features like audience segmentation, real-time feedback, automatic scheduling, multilingual surveys, response alerts, instant analytics, and close feedback loop management.

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Conclusion: How to choose the best NPS Tool?

Whatever NPS Tool you choose, make sure to start with a thorough analysis of your requirements — the features, integrations, and ease of use you're looking for. Also, consider the reports and analysis you're expecting from the tool. From there, it’ll make your search for the perfect NPS Software much easier.

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Published on Dec 13, 2021. Updated on Oct 10, 2022.



Archit

Written by Archit

Dec 13, 2021

Experienced Content Writer and Strategist, been in the IT industry for the last 7 years. Associated with the Zonka Feedback. Passionate about writing customer experience, customer satisfaction, customer feedback, and Net Promoter Score.

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