Real-time Feedback Notifications & Alerts for your team

INSTANT FEEDBACK ALERTS & NOTIFICATIONS

Real-time Alerts for CX-based Feedback

• Survey Notifications for all Feedback

  Set up notifications for every feedback you receive at the moment for specific users or all of your team.

• Configure Feedback Alerts based on CX Metrics

  Get notifications for low or negative feedback, like for Detractors ( in NPS Surveys), Unhappy Customers (CSAT Surveys) and High Effort Customers (in CES Surveys).

• Manage Notifications for different surveys

  Configure alerts and notifications for different surveys and feedback forms.

CUSTOM FEEDBACK ALERTS

Configure custom survey alerts for team

Besides one-click CX Metrics based survey notifications, you can also set up Custom Alerts based on any filter — survey responses, contact attributes or survey variables.

• Set conditions for Response Alerts to be triggered 
• Send Alerts by SMS or Emails 
• Compose custom message for Alerts 
• Send Survey information with variables

AUTOMATED SUMMARY REPORTS

Get timely Feedback Digests in your inbox

Schedule daily, weekly and monthly feedback digests with detailed summary of responses captured, score, CX Metrics (NPS, CES and CSAT) and stay notified.

SLACK NOTIFICATIONS

Get feedback notifications and custom alerts on Slack

Integrate your Slack account with Zonka Feedback and eliminate all notifications on email and get them directly on your Slack. Configure response notifications and alerts to direct users or in Slack channels.

• Set up new response alerts for users and channels 
• Trigger custom alerts and workflows for users and channels 

AUTOMATED WORKFLOWS

Use Workflows to Automate Alerts

Create and execute different notifications based on Survey Response and conditions using Automation and Workflows. 

• Send Email or SMS Notifications to Respondents
• Send Email or SMS Alerts to Team
• Trigger Slack Notifications to Users and Slack Channels