SURVEY & FEEDBACK NOTIFICATIONS
Keep your customer success team and feedback managers in loop with instant Feedback Alerts and Notifications through email, Slack and SMS for new feedback.
Sign up now for free and start taking customer feedback in minutes!
While responses and reports can be viewed anytime, with Survey Notifications and Alerts the team can be notified directly on their emails, on Slack and via text messages.
Set up alerts for low or negative feedback based on NPS, CES and CSAT to get notified of miffed customers immediately.
Equip your team with the data to take action immediately for unhappy customers and prevent customer churn.
With real-time survey notifications and team actions, you can ensure closing the feedback loop faster and improving customer experience.
INSTANT FEEDBACK ALERTS & NOTIFICATIONS
Survey Notifications for all Feedback
Set up notifications for every feedback you receive at the moment for specific users or all of your team.
Configure Feedback Alerts based on CX Metrics
Get notifications for low or negative feedback, like for Detractors ( in NPS Surveys), Unhappy Customers (CSAT Surveys) and High Effort Customers (in CES Surveys).
Manage Notifications for different surveys
Configure alerts and notifications for different surveys and feedback forms.
CUSTOM FEEDBACK ALERTS
Besides one-click CX Metrics based survey notifications, you can also set up Custom Alerts based on any filter — survey responses, contact attributes or survey variables.
AUTOMATED SUMMARY REPORTS
Schedule daily, weekly and monthly feedback digests with detailed summary of responses captured, score, CX Metrics (NPS, CES and CSAT) and stay notified.
Integrate your Slack account with Zonka Feedback and eliminate all notifications on email and get them directly on your Slack. Configure response notifications and alerts to direct users or in Slack channels.
Create and execute different notifications based on Survey Response and conditions using Automation and Workflows.
Surveys per month