CX AUTOMATION & WORKFLOWS
Close the feedback loop through Customer Experience (CX) Automation. Trigger Notifications on preferred channels, automatically label survey responses for documentation, create & assign new tasks and manage their priorities, and send follow-up surveys. Collect feedback and create a better cross-team collaborative ecosystem with feedback automation!
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With Workflows, you can build processes to manage incoming feedback efficiently, while enhancing cross-team cooperation and keeping the required personnel in the loop
Eliminate chances of error. Let your team focus on customer engagement as manual data entries, status updates on excel and making tickets on Project management tools happen
Let go of manual follow-ups, unopened emails, archived emails chains and unread notifications by building workflows. Design, execute and manage tasks and get notified
Focus on optimizing CX operations by adding new branches in your workflows. And let Zonka close the feedback loop and improve customer satisfaction
Automate repetitive tasks and ensure that feedback and responses are addressed the right way by the right team
AUTOMATE NOTIFICATION WORKFLOWS
Set up conditions to notify the concerned team and Respondents via Email, SMS & Slack.
AUTOMATE RESPONSE ACTIONS
Save time by automating customer feedback process, survey and response categorization and escalation.
AUTOMATE CONTACT ACTIONS
Automate actions for a respondent in your Customer Feedback Automation Platform. Based on the workflow logic, Contact Actions allow you to:
Surveys per month