Survey your customers and set up custom response alerts to notify the right people at the right time with Slack and Zonka Feedback integration.
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Trigger surveys to Slack users and channels with Zonka Feedback and Slack integration. Leverage workplace and employee feedback surveys to improve productivity and satisfaction.
Eliminate the use of emails for Survey Response updates. Set up notifications to Slack users and Slack channels for new survey responses on Zonka Feedback. All in real-time.
Want to set custom notifications and alerts based on different conditions and survey responses? Do it with ease using Custom Alerts in Zonka feedback and set notifications to be sent to Slack.
Set up Negative Feedback Alerts and create contact lists based on CX Metrics scores - for High Effort (CES), Detractors (NPS), and Low Satisfaction (CSAT). Stay updated with real-time alerts and set rules to respond to negative feedback to reduce turnover rate.
With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.
Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.
This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.
Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Have multiple locations? Analyze and compare their performance and scores.
With this get analysis and comparison of team member performance on each question and metrics.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.