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Achieve more with Surveys using innovative features
- Collecting Feedback
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Offline Surveys
Microsurveys
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In-App
Email
SMS
Embed Survey in Email
In-Signature Survey
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Salesforce 
HubSpot
ActiveCampaign
Pipedrive
Mailchimp
Zendesk 
Intercom
Freshdesk
HelpScout 
Front
Slack 
Webex
Zoom
Google Sheets 
Airtable
Zapier 
Integrately
Make 
Webhooks 
Developer APIs
Survey Templates
Feedback Form Templates
Offline Survey Templates
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Achieve more with Surveys using innovative features
Survey your customers and set up custom response alerts to notify the right people at the right time with Slack and Zonka Feedback integration.
REAL-TIME SLACK SURVEYS
Trigger surveys to Slack users and channels with Zonka Feedback and Slack integration. Leverage workplace and employee feedback surveys to improve productivity and satisfaction.
Conduct daily & weekly standups
Send employee pulse surveys
Send periodic employee NPS surveys
INSTANT FEEDBACK NOTIFICATIONS
Eliminate the use of emails for Survey Response updates. Set up notifications to Slack users and Slack channels for new survey responses on Zonka Feedback. All in real-time.
Send new Survey Response notifications to Slack Users.
Inform everyone on Slack Channel for new Responses.
Set up different users and channels for different Surveys.
View CX metrics like NPS, CSAT, and CES score for responses in Slack.
View complete responses with all the questions and answers in Slack.
CUSTOM FEEDBACK ALERTS
Want to set custom notifications and alerts based on different conditions and survey responses? Do it with ease using Custom Alerts in Zonka feedback and set notifications to be sent to Slack.
Set custom alerts based on any conditions and filters.
Customize alert messages and include placeholder text and questions.
TAILOR-MADE SLACK SURVEYS
Create a personalized survey experience by customizing your HubSpot surveys - add logic, logos, smiley ratings, and more.
Measure NPS, CSAT, and CES
Choose from 30+ question types
Add open-ended questions and comment boxes
Create logic-based surveys
Design multi-lingual surveys
REAL-TIME FEEDBACK
With Response Inbox, view survey responses in real-time. Add tags, notes, and tasks to take action
In-moment Responses
View all feedback and responses in a Collaborative Response Inbox.
Search & Filter Responses
Use Date, Response Choices, Contact Attributes, and Variables to filter.
Group & Tag Responses
Add Tags to responses. Flag them or mark them as urgent.
Create Tasks & Actions
Create tasks for the team, take action and close the feedback loop.
Filter by CX Metrics
View CX Scores (NPS, CES, and CSAT) and segment contacts based on metrics-based filters.
Manage Contacts
See Contacts with Responses & Attributes. And monitor contact activity.
ADVANCED WORKFLOWS BUILDER
Design intuitive custom workflows and automate actions based on survey responses.
Design Workflows
With an easy-to-use Workflow Designer, automate repetitive tasks and actions to scale up your CX Program.
Send Result-Based Email Surveys
Set automation rules based on feedback and make it easy to follow up with both satisfied and dissatisfied respondents.
Alerts, Notifications & Response Actions
View feedback as soon as it enters your channels. Set up Alerts and Notifications, Add Response Tags, Create Tasks, and more for new Responses.
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Segment Contacts & Trigger Actions
Add Contacts to lists, segment them and trigger more Email and SMS Surveys to respondents.
ANALYTICS & REPORTS
With in-depth feedback reports, make business decisions based on response data.
View one-click-ready reports like Snapshot, Insights, Trends, and Inbox.
Get overtime CX Analytics with Trends Report
Drill Down to actual responses
Analyze open-ended questions and comments with Text Analytics Report.
