CES 2023 Zonka Feedback is at CES 2023. Meet us at the Venetian Expo Hall D, Booth no. 55828, Stand 18.

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Flexible Pricing for every business

Try Zonka Feedback for Free for 7 days. No credit card required.

Survey & CX
Offline Surveys
Product Feedback
Salesforce

SURVEY & CX

Starter

/mo
(Billed Annually)

/mo
 

  • All Survey Channels - Website, Email, SMS, Link, In-Product, In-App, OfflineTake feedback across all survey channels — on your website, through email and SMS Surveys, on link, within product, in-app and offline via Android and iOS devices.
  • 2,500 Email or SMS Sends/moNumber of Email and SMS Surveys you can send per month. Connect your own SMS Gateway to send SMS Surveys. 
  • 10k Sessions or 1k MTUs/mo Display surveys on website/in-app/in-product to Non-Tracked Users or Tracked Users per month. 
  • 2 Device Licenses Take offline and on-premises feedback from iOS and Android devices.
Includes
  • 1 User Add Users to create, manage and distribute surveys, view responses and analytics, set notifications and more.
  • 3 External Agents Take Customer Service and Helpdesk Feedback for external agents and view Team Performance Reports
  • Multilingual Surveys Create surveys in languages your customers speak.
  • Works Offline, Set up as Kiosk For on-premises feedback, take feedback without WiFi and sync automatically. Set up as unattended feedback kiosk to get real-time feedback.
  • Simple Web InterceptDefine Page Targeting and User Sampling to display in-product and in-app surveys.
  • Identify ContactsUse Attributes in surveys to pass information and data to identify Contacts and Respondents. Filter your responses and reports using Attributes.
  • Partial Responses Save and view incomplete survey responses where only first question has been answered.
  • Export Responses Download Surveys Responses in CSV format.
  • Analytics & ReportsView one-touch, drill down Reports — Snapshot, Insights, Response Inbox, Team Performance
  • Connect Own SMS Gateway Account Connect your own Twilio or SMS Gupshup Account to send SMS Surveys. 
  • Ready-to-use IntegrationsIntegrate with Marketing Tools, CRMs, Helpdesks, Data Sync Tools, eCommerce Platforms and more.

SURVEY & CX

Professional

/mo
(Billed Annually)

/mo
 

  • All Survey Channels - Website, Email, SMS, Link, In-Product, In-App, OfflineTake feedback across all survey channels — on your website, through email and SMS Surveys, on link, within product, in-app and offline via Android and iOS devices.
  • 10,000 Email or SMS Sends/mo Number of Email and SMS Surveys you can send per month. Connect your own SMS Gateway to send SMS Surveys.
  • 50k Sessions or 5k MTUs/mo Display surveys on website/in-app/in-product to Non-Tracked Users or Tracked Users per month. 
  • 4 Device Licenses Take offline and on-premises feedback from iOS and Android devices.
Includes Starter Features +
  • 2 Users Add Users to create, manage and distribute surveys, view responses and analytics, set notifications and more.
  • 10 External Agents Take Customer Service and Helpdesk Feedback for external agents and view Team Performance Reports.
  • White Label for Email Surveys Customize and set your own sender email address for email surveys.
  • CX Based Notifications Enable user notifications based on NPS, CES and CSAT scores.
  • Save & Schedule Reports Save reports with custom filters and schedule them to be delivered to your inbox on daily, weekly or monthly basis.
  • Automation Workflows Set Notification Workflows for Users and Respondents.
  • Custom Contact Attributes Add Custom Contact Attributes or properties to enrich your analytics.
  • Overtime Trends Report & Text Analytics View how your CX Metrics changes over a period of time and view Word Cloud and Text Analytics report for open-ended questions.
  • User Segmentation & Targeting  (10)Target audiences and deliver surveys to any subgroup of your contacts using lists and segments.
  • Conditional Redirects Set conditions and logic to redirect respondents to any web page based on survey responses.
  • Advanced Web Intercept Do Page Targeting, Behavior Targeting and User Sampling to display your web surveys to audiences and users. 

SURVEY & CX

Growth

/mo
(Billed Annually)

/mo
 

  • All Survey Channels - Website, Email, SMS, Link, In-Product, In-App, OfflineTake feedback across all survey channels — on your website, through email and SMS Surveys, on link, within product, in-app and offline via Android and iOS devices.
  • 50,000 Email or SMS Sends/mo Number of Email and SMS Surveys you can send per month. Connect your own SMS Gateway to send SMS Surveys. 
  • 100k Sessions or 10k MTUs/mo Display surveys on website/in-app/in-product to Non-Tracked Users or Tracked Users per month. 
  • 10 Device Licenses Take offline and on-premises feedback from iOS and Android devices.
Includes Professional Features +
  • 10 Users Add Users to create, manage and distribute surveys, view responses and analytics, set notifications and more.
  • 25 External Agents Take Customer Service and Helpdesk Feedback for external agents and view Team Performance Reports.
  • Domain White-Labeling Customize the survey URL to match your company's domain.
  • Webhooks Connect to apps you use and create triggers to send SMS or Email Surveys and to pull data from Zonka Feedback when a response is received.
  • Advanced Automation Workflows Set advanced workflows to trigger Notification, Response and Contact-based actions based on conditions and filters.
  • Location-based Surveys For location-based businesses, add locations and attribute feedback to specific locations, add location-based users, view location insights reports and more.
  • Auto Tagging Set conditions to auto tag new survey responses.
  • Events Tracking Target the users with the survey at the right time in their product journey with Events Tracking.
  • User Segmentation & Targeting (100) Number of User Segments you can create to trigger Email or SMS Surveys or display Web Surveys.

SURVEY & CX

Enterprise


 

  • All Survey Channels - Website, Email, SMS, Link, In-Product, In-App, OfflineTake feedback across all survey channels — on your website, through email and SMS Surveys, on link, within product, in-app and offline via Android and iOS devices.
  • Custom Email or SMS Sends/mo Number of Email and SMS Surveys you can send per month. Connect your own SMS Gateway to send SMS Surveys. 
  • Custom Sessions or MTUs/mo Display surveys on website/in-app/in-product to Non-Tracked Users or Tracked Users per month. 
  • Custom Device Licenses Take offline and on-premises feedback from iOS and Android devices.
Includes Growth Features +
  • SSO Use SSO so users in your organization don't need a password to log into their account.
  • Custom Roles & Permissions Create your own User Roles and Permissions for your team members and control how they use Zonka Feedback.
  • Custom SMS GatewayConnect to Custom SMS Gateways to trigger SMS Surveys.
  • Custom IntegrationsConnect to Custom Apps and Tools you use to sync data and trigger surveys.
  • NDA, Signed AgreementGet non-disclosure agreements and signed agreements.
  • Import Historical Data Services to import historical Survey and Feedback data.

OFFLINE

Essential

per device/mo
($360 Billed Annually)

per device/mo
($44 Billed monthly)

Minimum 2 DeviceTake feedback from iOS and Android devices on premises.
Add Devices
-
+
  • 2,500 Responses/mo Number of Responses you can take from your devices per month.
  • 1 User Add User to create, manage and distribute surveys, view responses and analytics, set notifications and more.
Includes
  • Works OfflineTake feedback without WiFi and auto sync when connected.
  • Set up as KioskMake your Feedback App run smoothly in Kiosk Mode without manual assistance. Lock App to the Device, Hide Exit Options, Add Pin or Password to Exit Survey, Auto Restart Survey and Add Survey Reset for Dropouts.
  • Measure NPS®, CES and CSATMeasure CX Metrics using NPS, CES and CSAT questions.
  • Multilingual SurveysCreate surveys in languages your customers speak.
  • Device UsersAdd Device Users to specifically manage the Feedback App on-premises. Device Users don't have access to the Web Platform and cannot create surveys, view responses, get notifications or view reports.
  • Slack & Email NotificationsGet real-time responses notifications on Slack and via Email.
  • Basic Analytics & ReportsView one-touch, drill down Reports — Snapshot, Insights, Response Inbox
  • Export ResponsesDownload Surveys Responses in CSV format.

OFFLINE

Power

per device/mo
($2040 Billed Annually)

per device/mo
($250 Billed monthly)

Minimum 10 DevicesTake feedback from iOS and Android devices on premises.
Add Devices
-
+
  • Unlimited Responses/mo Number of responses you can take from your devices. 
  • 10 Users Add Users to create, manage and distribute surveys, view responses and analytics, set notifications and more.
Includes Essential Plan Features +
  • Device TrackingTrack Feedback Devices, their Uptime, Battery, Current Status, Responses, Sync History remotely from your Web Platform.
  • Location-Based SurveysFor location-based businesses, add locations and attribute feedback to specific locations, add location-based users, view location insights reports and more.
  • Advanced WorkflowsSet advanced workflows to trigger Notification, Response and Contact-based actions based on conditions and filters.
  • Auto TaggingSet conditions to auto tag new survey responses.
  • CX Based NotificationsEnable user notifications based on NPS, CES and CSAT scores..
  • Advanced Analytics & ReportsView one-touch, drill down Reports — Snapshot, Insights, Location Insights, Response Inbox, Overtime Trends, Text Analytics & Tag Analytics
  • WebhooksConnect to apps you use and create triggers to send SMS or Email Surveys and to pull data from Zonka Feedback when a response is received.

PRODUCT

Launch

/mo
(Billed Annually)

/mo
 

  • 10k Sessions or 1k MTUs/mo Display surveys on website/in-app/in-product to Non-Tracked Users or Tracked Users per month.
  • 1 User Add Users to create, manage and distribute surveys, view responses and analytics, set notifications and more.
  • 3 External AgentsTake Customer Service and Helpdesk Feedback for external agents and view Team Performance Reports
  • 0 Email or SMS Sends/mo Number of Email or SMS Surveys you can send per month.
Includes
  • Multilingual Surveys Create surveys in languages your customers speak.
  • Basic Web InterceptDefine Page Targeting and User Sampling to display in-product and in-app surveys.
  • Identify ContactsUse Attributes in surveys to pass information and data to identify Contacts and Respondents. Filter your responses and reports using Attributes.
  • Partial Responses Save and view incomplete survey responses where only first question has been answered.
  • Export Responses Download Surveys Responses in CSV format.
  • Basic Analytics & ReportsView one-touch, drill down Reports — Snapshot, Insights, Response Inbox
  • Ready-to-use IntegrationsIntegrate with Marketing Tools, CRMs, Helpdesks, Data Sync Tools, eCommerce Platforms and more.

PRODUCT

Scale

/mo
(Billed Annually)

/mo
 

  • 200k Sessions or 20k MTUs/mo Display surveys on website/in-app/in-product to Non-Tracked Users or Tracked Users per month.
  • 10 User Add Users to create, manage and distribute surveys, view responses and analytics, set notifications and more.
  • 10 External AgentsTake Customer Service and Helpdesk Feedback for external agents and view Team Performance Reports
  • 20k Email or SMS Sends/mo Number of Email or SMS Surveys you can send per month.
Includes all Launch Features
  • Domain White-Labeling Customize the survey URL to match your company's domain.
  • Webhooks Connect to apps you use and create triggers to send SMS or Email Surveys and to pull data from Zonka Feedback when a response is received.
  • Advanced Automation Workflows Set advanced workflows to trigger Notification, Response and Contact-based actions based on conditions and filters.
  • Location-based Surveys For location-based businesses, add locations and attribute feedback to specific locations, add location-based users, view location insights reports and more.
  • Auto Tagging Set conditions to auto tag new survey responses.
  • Events Tracking Target the users with the survey at the right time in their product journey with Events Tracking.
  • Dynamic User Segments - 100 Create and manage dynamic user segments and groups to target your surveys.
  • Connect Own SMS Gateway Account Connect your own Twilio or SMS Gupshup Account to send SMS Surveys. 

PRODUCT

Enterprise


 

  • Custom Sessions or MTUs/mo Display surveys on website/in-app/in-product to Custom Non-Tracked Users or Tracked Users per month.
  • Custom Users Add Custom Users to create, manage and distribute surveys, view responses and analytics, set notifications and more.
  • Custom External AgentsTake Customer Service and Helpdesk Feedback for external agents and view Team Performance Reports
  • Custom Email or SMS Sends/mo Number of Email or SMS Surveys you can send per month.
Includes all Scale Features
  • SSO Use SSO so users in your organization don't need a password to log into their account.
  • Custom Roles & Permissions Create your own User Roles and Permissions for your team members and control how they use Zonka Feedback.
  • Custom SMS GatewayConnect to Custom SMS Gateways to trigger SMS Surveys.
  • Custom IntegrationsConnect to Custom Apps and Tools you use to sync data and trigger surveys.
  • NDA, Signed AgreementGet non-disclosure agreements and signed agreements.
  • Import Historical Data Services to import historical Survey and Feedback data.

Surveys for Salesforce

Transform Customer Experience with Salesforce Surveys and get a 360° view of your customers within Salesforce

Starts from

/mo
(Billed Annually)

/mo
 

   Book a Call
  • Customizable, Amazing Looking Surveys
  • Survey Logic, Answer Piping and Conditional Redirects
  • Custom branding including logos & colors
  • Multilingual, Location-Based Surveys
  • Measure CX Metrics NPS, CES, CSAT and more 
  • Collect feedback via Offline, Email, SMS & Web
  • Get In-Product and In-App Feedback 
  • Close the Feedback Loop
  • Slack & Email Notifications
  • Workflows & CX Automation
  • APIs & Webhooks
  • One-touch Integration with Salesforce
  • Multiple Data Mapping Strategies
  • Custom SMS Gateway Integration
  • User Segmentation & Targeting
  • User Roles & Permissions
  • SSO
  • Import Historical Data
  • NDA & Signed Agreements
 
x

Not sure which plan is right for you?

Starter

Professional

Growth

Enterprise

Survey Redirects Survey Customization
Fully Customize Surveys — Questions, Brand, Logo, Colors
Measure NPS®, CES and CSAT
Multilingual Surveys
Survey Logic
Variables and Hidden Fields
Answer Piping
Conditional Redirection
Location-Based Surveys
Survey RedirectsSurvey Distribution - Offline & On-Premises
Works on Android & iOS
Offline Surveys
Kiosk Mode
Landscape and Portrait Mode Surveys
Device Users
Device Tracking
Survey RedirectsSurvey Distribution - Online & Website
Surveys Links
QR Codes
Web Embeds
Microsurveys
Survey RedirectsSurvey Distribution - Web Widgets
Side Tab Feedback Button
Popup Surveys
Popover Surveys
Slide Out
Bottom Bar
Survey RedirectsSurvey Distribution - Email Surveys
Send Email Surveys from Platform
Embedded Email Surveys
Email Signature Surveys
Download Email Template
Send Email Surveys via APIs
Survey RedirectsSurvey Distribution - SMS
Send SMS Surveys from Platform
Send SMS Surveys via APIs
Survey RedirectsWhite-Labelling
Add Brand Logo to Surveys
Remove 'Powered by Zonka Feedback' from Surveys
White-Label Email Address for Email Surveys
White-Label Survey Domain
Survey RedirectsCX Management & Automation
Add Notes, Tasks, Mark as Urgent, Important
Response Tags
Survey Throttling
Notification Workflows
Response Workflows
Contact Workflows
Auto Tagging
Survey RedirectsSurvey Targeting
Page Targeting
Behavior Targeting
User Sampling
Events Tracking
Email Survey Reminders
Email and SMS Survey Logs
Survey RedirectsReporting and Analytics
Basic Reports (Snapshot, Response Insights, Team Insights, Response Inbox)
Overtime Trends Analytics
Text Analytics & Word Cloud
Tag Analytics
Location Insights Reports
Export Responses (CSV)
Save & Download Reports
Schedule Reports
Survey RedirectsIntegrations
Google Analytics
Zendesk
Freshdesk
HelpScout
Intercom
Front
Salesforce Available as Add-On Available as Add-On Available as Add-On Available as Add-On
Hubspot
ActiveCampaign
Pipedrive
Mailchimp
Slack
Webex
Zoom
Google Sheets
Airtable
Zapier
Integrately
Make
APIs
Webhooks
Survey RedirectsNotifications
User & Respondent Notifications for All Responses
User & Respondent Notifications based on NPS, CES, CSAT
Weekly & Monthly Digests
Daily Digests
Survey RedirectsEnterprise Features
SSO
Custom SMS Gateway
Custom Integrations
Import Historical Data
NDA/Signed Agreement

Essential

Power

Survey Redirects Survey Customization
Fully Customize Surveys — Questions, Brand, Logo, Colors
Measure NPS®, CES and CSAT
Multilingual Surveys
Survey Logic
Variables and Hidden Fields
Answer Piping
Location-Based Surveys
Survey RedirectsSurvey Distribution
Works on Android & iOS
Offline Surveys
Kiosk Mode
Landscape and Portrait Mode Surveys
Device Users
Device Tracking
Survey RedirectsWhite-Labelling
Add Brand Logo to Surveys
Remove 'Powered by Zonka Feedback' from Surveys
Survey RedirectsCX Management & Automation
Add Notes, Tasks, Mark as Urgent, Important
Response Tags
Notification Workflows
Response Workflows
Contact Workflows
Auto Tagging
Survey RedirectsReporting and Analytics
Basic Reports (Snapshot, Response Insights, Team Insights, Response Inbox)
Overtime Trends Analytics
Text Analytics & Word Cloud
Tag Analytics
Location Insights Reports
Export Responses (CSV)
Save & Download Reports
Schedule Reports
Survey RedirectsIntegrations
Google Analytics
Zendesk
Freshdesk
HelpScout
Intercom
Intercom
Front
Salesforce Available as Add-On Available as Add-On
Hubspot
ActiveCampaign
Pipedrive
Mailchimp
Slack
Webex
Zoom
Google Sheets
Airtable
Zapier
Integrately
Make
APIs
Webhooks
Survey RedirectsNotifications
User & Respondent Notifications for All Responses
User & Respondent Notifications based on NPS, CES, CSAT
Weekly & Monthly Digests
Daily Digests

Starter

Growth

Enterprise

Survey Customization
Fully Customize Surveys — Questions, Brand, Logo, Colors
Measure NPS®, CES and CSAT
Multilingual Surveys
Survey Logic
Variables and Hidden Fields
Answer Piping
Conditional Redirection
Location-Based Surveys
Survey Distribution - Online & Website
Surveys Links
QR Codes
Web Embeds
Microsurveys
Survey Distribution - Web Widgets
Side Tab Feedback Button
Popup Surveys
Popover Surveys
Slide Out
Bottom Bar
Survey Distribution - Email Surveys
Send Email Surveys from Platform
Embedded Email Surveys
Email Signature Surveys
Download Email Template
Send Email Surveys via APIs
Survey Distribution - SMS
Send SMS Surveys from Platform
Send SMS Surveys via APIs
White-Labelling
Add Brand Logo to Surveys
Remove 'Powered by Zonka Feedback' from Surveys
White-Label Email Address for Email Surveys
White-Label Survey Domain
CX Management & Automation
Add Notes, Tasks, Mark as Urgent, Important
Response Tags
Survey Throttling
Notification Workflows
Response Workflows
Contact Workflows
Auto Tagging
Survey Targeting
Page Targeting
Behavior Targeting
User Sampling
Events Tracking (coming soon)
Email Survey Reminders
Email and SMS Survey Logs
Reporting and Analytics
Basic Reports (Snapshot, Response Insights, Team Insights, Response Inbox)
Overtime Trends Analytics
Text Analytics & Word Cloud
Tag Analytics
Location Insights Reports
Export Responses (CSV)
Save & Download Reports
Schedule Reports
Integrations
Google Analytics
Zendesk
Freshdesk
HelpScout
Intercom
Intercom
Front
Salesforce Available as Add-On Available as Add-On Available as Add-On
Hubspot
ActiveCampaign
Pipedrive
Mailchimp
Slack
Webex
Zoom
Google Sheets
Airtable
Zapier
Integrately
Make
APIs
Webhooks
Notifications
User & Respondent Notifications for All Responses
User & Respondent Notifications based on NPS, CES, CSAT
Weekly & Monthly Digests
Daily Digests
Enterprise Features
SSO
Custom SMS Gateway
Custom Integrations
Import Historical Data
NDA/Signed Agreement

Customize your Plan with Add-Ons

Additional Users

Bring your team to your Feedback Platform to collaborate and close the feedback loop together. 

$12/mo
per User

Additional MTUs or Web Sessions

Take real-time customer and user feedback on website, in-product or in-app.

$10/mo
per 1,000 MTUs or 20,000 Web Sessions

Start your free trial today

Book a time to discuss your company and get a personalised demo.

Zonka for Non-Profit

You make a real difference in the world we live in. And we want to play our small part. We offer 20% off on all yearly plans for non-profit organizations.

Zonka for Education

We're happy to contribute to learning and growth for students and educators. Get a 20% discount on all yearly plans.

Zonka for Startups

As a startup, it's crucial to set up a robsut feedback management platform in early days. And we want to help you do that. Get up to 40% discount on annual plans.

Frequently Asked Questions (FAQs)

How does the free trial work?

Once you sign up for the Zonka Feedback Free Trial, you can use all the features free for 7 days.

What is a Device License?

Device Licenses are the number of devices (tablets or smartphones) that you can use in your plan. The feedback or survey responses captured through the devices are unlimited and not metered.

What is a Location Module?

Location are unique branches, outlets or stores of your business where you would like to set up the Zonka Feedback software. You can set up Surveys in Multiple Locations, assign Users to specific Locations, view Responses and Reports Location-wise and get detailed Location comparative reports.

What are the different billing periods you offer?

By default, we offer Monthly and Yearly billing periods. With the yearly plans, you get approximately 3 months free. For any custom billing period, please contact us.

What payment methods are accepted?

Credit Card, Debit Card, Direct Bank Transfer, PayPal, Amazon Payments are accepted.

Can I pay yearly, or monthly?

Sure, you can. You can choose from yearly or monthly plans while subscribing.

Is the trial really free?
`

Yes, absolutely! You don’t need to add any credit card details while signing up for the free trial. It’s absolutely free!

What are Users?

Users are the number of people or team members you can add in your account to create and distribute surveys, view responses and reports and take action. Users can be assigned to different locations and surveys.

What is the difference between Offline Surveys and NPS, CES & CSAT Surveys Plan?

Both the types of plans offer the same features. In Offline Surveys (suited to run surveys on premises with tablets and kiosks), you can add the number of device licenses and determine your cost. In all plans, you can use all channels — Online, Website, Email, SMS and Tablets (Offline).

Can I switch plan after I subscribe?

Yes, of course! All upgrades will be applicable right away and you will be charged on prorata basis. Downgrades will be applicable at the end of the billing cycle.

Do you offer discount to not-for-profit organisations and educational institutions?

Absolutely! We offer 20% discount for non-profit organisations and educational institutions. Please write to us at hello@zonkafeedback.com for more details on how you can avail the discount.

Are there any discounts?

Yes, we offer 3 months free (almost 33%) with all our plans if you opt for the yearly plans.

Vinit-Raj

" Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. The app does the complete feedback analysis so it saves time. The dashboard gives to complete live information so that you can act on feedback real time. "

Vinit Raj
(Quality Health Assurance, Health City, Cayman Islands)

World-Map

2,000+

Global Brands

30+

Countries

1 Million

Surveys per month