Introducing Zonka 2.0 - Innovative & Easiest CX Management & Analytics Platform. Read all about it. ➝

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Monthly Yearly save 15%

ESSENTIAL

Customized surveys, basic data capture & real-time reports.

$ /mo
(billed yearly)

  • Offline & Kiosk Surveys
  • Includes 1 Device Licenses

Add Devices

-
+
  • Online Surveys
    (NPS®, CES, CSAT)
  • 1,000 Online Responses
  • 1,000 Email Sends
  • 0 SMS Credits

What's included?

  • 1 User included
  • Standard Reports
  • Standard Notifications
  • Close the Feedback Loop
  • APIs Access
  • Multi-lingual Surveys
  • White Label
  • Device Monitoring
  • Data Enrichment
  • Custom Notifications
  • Premium & Scheduled Reports
  • Email Reminders & Throttling
  • Web Hooks
  • Locations Segmentation
  • Custom Contact Attributes
  • Dynamic Contact Lists
  • Personalized Onboarding
  • Dedicated Account Manager

Professional

Advanced data capture, white labelling, custom variables & advanced reporting.

$ /mo
(billed yearly)

  • Offline & Kiosk Surveys
  • Includes 4 Device Licenses

Add Devices

-
+
  • Online Surveys
    (NPS®, CES, CSAT)
  • Unlimited Online Responses
  • 10,000 Email Sends
  • 500 SMS Credits

What's included?

  • 5 Users included
  • Standard Reports
  • Standard Notifications
  • Close the Feedback Loop
  • APIs Access
  • Multi-lingual Surveys
  • White Label
  • Device Monitoring
  • Data Enrichment
  • Custom Notifications
  • Premium & Scheduled Reports
  • Email Reminders & Throttling
  • Web Hooks
  • Locations Segmentation
  • Custom Contact Attributes
  • Dynamic Contact Lists
  • Personalized Onboarding
  • Dedicated Account Manager

Growth

Designed for larger teams to manage a complete feedback platform.

$ /mo
(billed yearly)

  • Offline & Kiosk Surveys
  • Includes 10 Device Licenses

Add Devices

-
+
  • Online Surveys
    (NPS®, CES, CSAT)
  • Unlimited Online Responses
  • 50,000 Email Sends
  • 2,500 SMS Credits

What's included?

  • 10 Users included
  • Standard Reports
  • Standard Notifications
  • Close the Feedback Loop
  • APIs Access
  • Multi-lingual Surveys
  • White Label
  • Device Monitoring
  • Data Enrichment
  • Custom Notifications
  • Premium & Scheduled Reports
  • Email Reminders & Throttling
  • Web Hooks
  • Locations Segmentation
  • Custom Contact Attributes
  • Dynamic Contact Lists
  • Personalized Onboarding
  • Dedicated Account Manager

Features included in all plans

  • Unlimited Surveys
  • iOS & Android Support
  • Mobile Friendly
  • Distribute via Email, Web, SMS & QR Code
  • Survey Abandon Handling
  • Engaging & Stunning User Interface
  • Real-time Reporting

Features for Offline Surveys

  • Kiosk Mode - Setup unattended
  • Survey Auto Restart
  • No Internet Required
  • Auto-restart when abandoned
  • Lock surveys to prevent exiting
  • Device Tracking - Kiosk Uptime Tracking

Add ons for your plan

Device licenses

$15
per Device licenses / month

Additional Users

$19
per user / month

SMS Credits

$100
per 2,500 SMS Credits / month

Bespoke Plans for Enterprises

Have custom requirements and need a bespoke plan? We can customize Enterprise Solutions for you.

Partnership Program

Our partner program is designed for companies, consultants and agencies that support clients with complex feedback and survey projects. The Partnership Program will include training, co-marketing and commercial opportunities when you recommend Zonka Feedback's Feedback Management Platform to your customers.

Contact Us

Partnership

Not sure which plan you need?

Book a time to discuss your company and get a personalised demo.

Frequently Asked Question

How does the free trial work?
Once you sign up for the Zonka Feedback Free Trial, you can use all the features free for 15 days.
Is the trial really free?
Yes, absolutely! You don’t need to add any credit card details while signing up for the free trial. It’s absolutely free!
What is a Device License?
Device Licenses are the number of devices (tablets or smartphones) that you can use in your plan. The feedback or survey responses captured through the devices are unlimited and not metered.
What are Users?
Users are the number of people or team members you can add in your account to create and distribute surveys, view responses and reports and take action. Users can be assigned to different locations and surveys.
What is a Location Module?
Location are unique branches, outlets or stores of your business where you would like to set up the Zonka Feedback software. You can set up Surveys in Multiple Locations, assign Users to specific Locations, view Responses and Reports Location-wise and get detailed Location comparative reports.
What is the difference between Offline Surveys and NPS, CES & CSAT Surveys Plan?
Both the types of plans offer the same features. In Offline Surveys (suited to run surveys on premises with tablets and kiosks), you can add the number of device licenses and determine your cost. In all plans, you can use all channels — Online, Website, Email, SMS and Tablets (Offline).
What are the different billing periods you offer?
By default, we offer Monthly and Yearly billing periods. With the yearly plans, you get approximately 3 months free. For any custom billing period, please contact us.
Can I switch plan after I subscribe?
Yes, of course! All upgrades will be applicable right away and you will be charged on prorata basis. Downgrades will be applicable at the end of the billing cycle.
What payment methods are accepted?
Credit Card, Debit Card, Direct Bank Transfer, PayPal, Amazon Payments are accepted.
Do you offer discount to not-for-profit organisations and educational institutions?
Absolutely! We offer 20% discount for non-profit organisations and educational institutions. Please write to us at hello@zonkafeedback.com for more details on how you can avail the discount.
Can I pay yearly, or monthly?
Sure, you can. You can choose from yearly or monthly plans while subscribing.
Are there any discounts?
Yes, we offer 3 months free (almost 33%) with all our plans if you opt for the yearly plans.
Vinit-Raj

" Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. The app does the complete feedback analysis so it saves time. The dashboard gives to complete live information so that you can act on feedback real time. "

Vinit Raj
(Quality Health Assurance, Health City, Cayman Islands)

World-Map

200+

Global Brands

30+

Countries

1 Million

Surveys per month