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ESSENTIAL

$ /mo
(billed yearly)

Customized surveys, basic data capture & real-time reports.

Starter

$ /mo
(billed yearly)

Get Survey Management in motion with real-time notifications and digests.

Offline & Kiosk Surveys

  • 1 Device Licenses
Add Devices
-
+

Offline & Kiosk Surveys

  • 2 Device Licenses
Add Devices
-
+

Online Surveys
(NPS®, CES, CSAT)

  • 1,000 Online Responses /mo
  • 1,000 Email Sends /mo
  • 0 SMS Credits /mo

Online Surveys
(NPS®, CES, CSAT)

  • 2,500 Online Responses /mo
  • 2,500 Email Sends /mo
  • 0 SMS Credits /mo

Survey Distribution Channels

  • Offline: Tablets & Kiosks
  • Online: Link, QR Code, Email & SMS 
  • Website: Web Embed & Web Pop Up

Survey Distribution Channels

  • Offline: Tablets & Kiosks
  • Online: Link, QR Code, Email & SMS 
  • Website: Web Embed & Web Pop Up

User Management

  • 1 User

User Management

  • 1 User

Survey Customization

  • Fully Customize Surveys - Questions, Brand, Logo, Colors
  • Survey Logic

Survey Customization

  • Fully Customize Surveys - Questions, Brand, Logo, Colors
  • Survey Logic
  • Multilingual Surveys

White-Labelling

  • Add Brand Logo to Surveys

White-Labelling

  • Add Brand Logo to Surveys
  • Remove 'Powered by Zonka Feedback' from Surveys
  • White-Label Email Address for Email Surveys

Reporting

  • 3 Pre-built Reports
    Response Inbox, Snapshot Overview, Response Insights

Reporting

  • 4 Pre-built Reports
    Response Inbox, Snapshot Overview, Response Insights, Overtime Trends Report
  • Save & Schedule Reports

Notifications & Alerts

  • Real-time Response Notifications

Notifications & Alerts

  • Real-time Response Notifications
  • Respondent Notifications

Integrations & APIs

  • Full API Access
  • Zapier Integration
  • Native Integrations: Zendesk, Slack, MailChimp, Google Sheets, Shopify, Constant Contact, Freshdesk, Front, Airtable, Pipedrive, Help Scout, Active Campaign & more

Integrations & APIs

  • Full API Access
  • Webhooks
  • Zapier Integration
  • Native Integrations: Zendesk, Slack, MailChimp, Google Sheets, Shopify, Constant Contact, Freshdesk, Front, Airtable, Pipedrive, Help Scout, Active Campaign & more

Contacts, Attributes & Variables

  • Upload Contacts
  • Standard Contact Lists

Contacts, Attributes & Variables

  • Upload Contacts
  • Standard Contact Lists
  • Standard Contact Attributes

Support

  • Email Support
  • Knowledge Base
  • 24 Hour Ticketing Support

Support

  • Email Support
  • Knowledge Base
  • 24 Hour Ticketing Support
  • Live Chat Support

PROFESSIONAL

$ /mo
(billed yearly)

White-Labeled Surveys, Advanced Reporting for growing teams.

GROWTH

$ /mo
(billed yearly)

Designed for larger teams to manage a complete feedback platform.

ENTERPRISE

$ /mo
(billed yearly)

 A complete Feedback Management Solution with personalized support.

Custom

For businesses looking for a custom solution. Contact us for a personalized quote.

Offline & Kiosk Surveys

  • 4 Device Licenses
Add Devices
-
+

Offline & Kiosk Surveys

  • 10 Device Licenses
Add Devices
-
+

Offline & Kiosk Surveys

  • 30 Device Licenses
Add Devices
-
+

Offline & Kiosk Surveys

  • Custom Device Licenses

Online Surveys
(NPS®, CES, CSAT)

  • Unlimited Online Responses /mo
  • 10,000 Email Sends /mo
  • 500 SMS Credits /mo

Online Surveys
(NPS®, CES, CSAT)

  • Unlimited Online Responses /mo
  • 50,000 Email Sends /mo
  • 2,500 SMS Credits /mo

Online Surveys
(NPS®, CES, CSAT)

  • Unlimited Online Responses /mo
  • 150,000 Email Sends /mo
  • 4,000 SMS Credits /mo

Online Surveys
(NPS®, CES, CSAT)

  • Unlimited Online Responses /mo
  • Custom Email Sends /mo
  • Custom SMS Credits /mo

Survey Distribution Channels

  • Offline: Tablets & Kiosks
  • Online: Link, QR Code, Email & SMS 
  • Website: Web Embed & Web Pop Up

Survey Distribution Channels

  • Offline: Tablets & Kiosks
  • Online: Link, QR Code, Email & SMS 
  • Website: Web Embed & Web Pop Up

Survey Distribution Channels

  • Offline: Tablets & Kiosks
  • Online: Link, QR Code, Email & SMS 
  • Website: Web Embed & Web Pop Up

Survey Distribution Channels

  • Offline: Tablets & Kiosks
  • Online: Link, QR Code, Email & SMS 
  • Website: Web Embed & Web Pop Up

User Management

  • 2 User

User Management

  • 5 Users
  • User Roles & Permissions

User Management

  • 10 Users
  • User Roles & Permissions

User Management

  • Custom Users
  • User Roles & Permissions

Survey Customization

  • Fully Customize Surveys - Questions, Brand, Logo, Colors
  • Survey Logic
  • Multilingual Surveys

Survey Customization

  • Fully Customize Surveys - Questions, Brand, Logo, Colors
  • Survey Logic
  • Multilingual Surveys
  • Location-Based Surveys

Survey Customization

  • Fully Customize Surveys - Questions, Brand, Logo, Colors
  • Survey Logic
  • Multilingual Surveys
  • Location-Based Surveys

Survey Customization

  • Fully Customize Surveys - Questions, Brand, Logo, Colors
  • Survey Logic
  • Multilingual Surveys
  • Location-Based Surveys

White-Labelling

  • Add Brand Logo to Surveys
  • Remove 'Powered by Zonka Feedback' from Surveys
  • White-Label Email Address for Email Surveys

White-Labelling

  • Add Brand Logo to Surveys
  • Remove 'Powered by Zonka Feedback' from Surveys
  • White-Label Email Address for Email Surveys
  • White-Label Survey Domain

White-Labelling

  • Add Brand Logo to Surveys
  • Remove 'Powered by Zonka Feedback' from Surveys
  • White-Label Email Address for Email Surveys
  • White-Label Survey Domain

White-Labelling

  • Add Brand Logo to Surveys
  • Remove 'Powered by Zonka Feedback' from Surveys
  • White-Label Email Address for Email Surveys
  • White-Label Survey Domain

Reporting

  • 6 Pre-built Reports
    Response Inbox
    Snapshot Overview
    Response Insights
    Team Insights
    Overtime Trends Report
    Text Analytics
  • Save & Schedule Reports

Reporting

  • 8 Pre-built Reports
    Response Inbox
    Snapshot Overview
    Response Insights
    Location Insights
    Team Insights
    Overtime Trends Report
    Text Analytics
    Tags Analytics
  • Save & Schedule Reports

Reporting

  • 8 Pre-built Reports
    Response Inbox
    Snapshot Overview
    Response Insights
    Location Insights
    Team Insights
    Overtime Trends Report
    Text Analytics
    Tags Analytics
  • Save & Schedule Reports

Reporting

  • 8 Pre-built Reports
    Response Inbox
    Snapshot Overview
    Response Insights
    Location Insights
    Team Insights
    Overtime Trends Report
    Text Analytics
    Tags Analytics
  • Save & Schedule Reports
  • Custom Reports

Notifications & Alerts

  • Real-time Response Notifications
  • NPS, CSAT, CES Notifications
  • 5 Custom Alerts for Users & Respondents

Notifications & Alerts

  • Real-time Response Notifications
  • NPS, CSAT, CES Notifications
  • 10 Custom Alerts for Users & Respondents

Notifications & Alerts

  • Real-time Response Notifications
  • NPS, CSAT, CES Notifications
  • 25 Custom Alerts for Users & Respondents

Notifications & Alerts

  • Real-time Response Notifications
  • NPS, CSAT, CES Notifications
  • Unlimited Custom Alerts for Users & Respondents

Integrations & APIs

  • Full API Access
  • Webhooks
  • Zapier Integration
  • Native Integrations: Zendesk, Slack, MailChimp, Google Sheets, Shopify, Constant Contact, Freshdesk, Front, Airtable, Pipedrive, Help Scout, Active Campaign & more

Integrations & APIs

  • Full API Access
  • Webhooks
  • Zapier Integration
  • Native Integrations: Zendesk, Slack, MailChimp, Google Sheets, Shopify, Constant Contact, Freshdesk, Front, Airtable, Pipedrive, Help Scout, Active Campaign & more
  • Premium Integrations: Hubspot, Intercom, Salesforce (coming soon)

Integrations & APIs

  • Full API Access
  • Webhooks
  • Zapier Integration
  • Native Integrations: Zendesk, Slack, MailChimp, Google Sheets, Shopify, Constant Contact, Freshdesk, Front, Airtable, Pipedrive, Help Scout, Active Campaign & more
  • Premium Integrations: Hubspot, Intercom, Salesforce (coming soon)

Integrations & APIs

  • Full API Access
  • Webhooks
  • Zapier Integration
  • Native Integrations: Zendesk, Slack, MailChimp, Google Sheets, Shopify, Constant Contact, Freshdesk, Front, Airtable, Pipedrive, Help Scout, Active Campaign & more
  • Premium Integrations: Hubspot, Intercom, Salesforce (coming soon)
  • Custom Integrations

Contacts, Attributes & Variables

  • Upload Contacts
  • Standard Contact Lists
  • Standard Contact Attributes

Contacts, Attributes & Variables

  • Upload Contacts
  • Standard & Dynamic Contact Lists
  • Standard & Custom Contact Attributes

Contacts, Attributes & Variables

  • Upload Contacts
  • Standard & Dynamic Contact Lists
  • Standard & Custom Contact Attributes

Contacts, Attributes & Variables

  • Upload Contacts
  • Standard & Dynamic Contact Lists
  • Standard & Custom Contact Attributes

Support

  • Email Support
  • Knowledge Base
  • 24 Hour Ticketing Support
  • Live Chat Support

Support

  • Email Support
  • Knowledge Base
  • 24 Hour Ticketing Support
  • Live Chat Support
  • Personalized Onboarding (Initial Training, Initial Survey Designing)

Support

  • Email Support
  • Knowledge Base
  • 24 Hour Ticketing Support
  • Live Chat Support
  • Personalized Onboarding (Initial Training, Initial Survey Designing)
  • Dedicated Account Manager (Quarterly Calls, Survey Program Consultation, Assistance in all Survey Creation)

Support

  • Email Support
  • Knowledge Base
  • 24 Hour Ticketing Support
  • Live Chat Support
  • Personalized Onboarding (Initial Training, Initial Survey Designing)
  • Dedicated Account Manager (Quarterly Calls, Survey Program Consultation, Assistance in all Survey Creation)

Need more limits? Get Plan Add-Ons

Additional Offline Devices

Add Licenses for Tablets, Phones, Kiosks and Terminals to take Offline Feedback.

$15/mo
per Device

Additional Users

Bring in your team, manage feedback together and collaborate.

$19/mo
per user

SMS Credits

Send SMS Surveys using interface, APIs and Integrations.

$100/mo
for 2,500 Credits

Additional Email Sends

Looking out to send more Emails? Get Email Add Ons for any plan.

Custom
Usage-based

Partnership-1

Bespoke Plans for Enterprises

We work closely with your team to create Bespoke Enterprise Plan with premium and customized feature set for your business, for the ultimate Feedback Management experience.

  • Custom limits for Devices, Emails and SMSes
  • Custom Offline Device Licenses
  • Import Historial Data
  • Bespoke Reporting Suite
  • Dedicated Account Manager
  • Premium and Custom Integrations
  • And more!

Contact Us

Partnership Program

Our partner program is designed for companies, consultants and agencies that support clients with complex feedback and survey projects. The Partnership Program will include training, co-marketing and commercial opportunities when you recommend Zonka Feedback's Feedback Management Platform to your customers.

Contact Us

Enterprise

ESSENTIAL

Customized surveys, basic data capture & real-time reports.

$ /mo
(billed yearly)

  • Offline & Kiosk Surveys
  • Includes 1 Device Licenses

Add Devices

-
+
  • Online Surveys
    (NPS®, CES, CSAT)
  • 1,000 Online Responses
  • 1,000 Email Sends
  • 0 SMS Credits

What's included?

  • 1 User included
  • Standard Reports
  • Standard Notifications
  • Close the Feedback Loop
  • APIs Access
  • Multi-lingual Surveys
  • White Label
  • Device Monitoring
  • Data Enrichment
  • Custom Notifications
  • Premium & Scheduled Reports
  • Email Reminders & Throttling
  • Web Hooks
  • Locations Segmentation
  • Custom Contact Attributes
  • Dynamic Contact Lists
  • Personalized Onboarding
  • Dedicated Account Manager

Professional

White-Labelling, advanced data capture, advanced reports & custom variables.

$ /mo
(billed yearly)

  • Offline & Kiosk Surveys
  • Includes 4 Device Licenses

Add Devices

-
+
  • Online Surveys
    (NPS®, CES, CSAT)
  • Unlimited Online Responses
  • 10,000 Email Sends
  • 500 SMS Credits

What's included?

  • 5 Users included
  • Standard Reports
  • Standard Notifications
  • Close the Feedback Loop
  • APIs Access
  • Multi-lingual Surveys
  • White Label
  • Device Monitoring
  • Data Enrichment
  • Custom Notifications
  • Premium & Scheduled Reports
  • Email Reminders & Throttling
  • Web Hooks
  • Locations Segmentation
  • Custom Contact Attributes
  • Dynamic Contact Lists
  • Personalized Onboarding
  • Dedicated Account Manager

Growth

Designed for larger teams to manage a complete feedback platform.

$ /mo
(billed yearly)

  • Offline & Kiosk Surveys
  • Includes 10 Device Licenses

Add Devices

-
+
  • Online Surveys
    (NPS®, CES, CSAT)
  • Unlimited Online Responses
  • 50,000 Email Sends
  • 2,500 SMS Credits

What's included?

  • 10 Users included
  • Standard Reports
  • Standard Notifications
  • Close the Feedback Loop
  • APIs Access
  • Multi-lingual Surveys
  • White Label
  • Device Monitoring
  • Data Enrichment
  • Custom Notifications
  • Premium & Scheduled Reports
  • Email Reminders & Throttling
  • Web Hooks
  • Locations Segmentation
  • Custom Contact Attributes
  • Dynamic Contact Lists
  • Personalized Onboarding
  • Dedicated Account Manager

Start your free trial today

Book a time to discuss your company and get a personalised demo.

Not sure which plan you need?

Book a time to discuss your company and get a personalised demo.

Frequently Asked Question

How does the free trial work?
Once you sign up for the Zonka Feedback Free Trial, you can use all the features free for 15 days.
Is the trial really free?
Yes, absolutely! You don’t need to add any credit card details while signing up for the free trial. It’s absolutely free!
What is a Device License?
Device Licenses are the number of devices (tablets or smartphones) that you can use in your plan. The feedback or survey responses captured through the devices are unlimited and not metered.
What are Users?
Users are the number of people or team members you can add in your account to create and distribute surveys, view responses and reports and take action. Users can be assigned to different locations and surveys.
What is a Location Module?
Location are unique branches, outlets or stores of your business where you would like to set up the Zonka Feedback software. You can set up Surveys in Multiple Locations, assign Users to specific Locations, view Responses and Reports Location-wise and get detailed Location comparative reports.
What is the difference between Offline Surveys and NPS, CES & CSAT Surveys Plan?
Both the types of plans offer the same features. In Offline Surveys (suited to run surveys on premises with tablets and kiosks), you can add the number of device licenses and determine your cost. In all plans, you can use all channels — Online, Website, Email, SMS and Tablets (Offline).
What are the different billing periods you offer?
By default, we offer Monthly and Yearly billing periods. With the yearly plans, you get approximately 3 months free. For any custom billing period, please contact us.
Can I switch plan after I subscribe?
Yes, of course! All upgrades will be applicable right away and you will be charged on prorata basis. Downgrades will be applicable at the end of the billing cycle.
What payment methods are accepted?
Credit Card, Debit Card, Direct Bank Transfer, PayPal, Amazon Payments are accepted.
Do you offer discount to not-for-profit organisations and educational institutions?
Absolutely! We offer 20% discount for non-profit organisations and educational institutions. Please write to us at hello@zonkafeedback.com for more details on how you can avail the discount.
Can I pay yearly, or monthly?
Sure, you can. You can choose from yearly or monthly plans while subscribing.
Are there any discounts?
Yes, we offer 3 months free (almost 33%) with all our plans if you opt for the yearly plans.
Vinit-Raj

" Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. The app does the complete feedback analysis so it saves time. The dashboard gives to complete live information so that you can act on feedback real time. "

Vinit Raj
(Quality Health Assurance, Health City, Cayman Islands)

World-Map

2,000+

Global Brands

30+

Countries

1 Million

Surveys per month