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Custom APIs and Webhooks for Integrated CX Solutions

Integrate Zonka Feedback within your custom CX ecosystem using APIs and Webhooks. Efficiently manage feedback, optimize workflows, automate feedback management, and unlock limitless possibilities.

APIs & Integrations - Top features
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What are APIs and Webhooks?

API (Application Programming Interface) and Webhooks, in simple terms, allow applications to talk to each other. In Zonka, with APIs and Webhooks, you can connect the platform to other tools and apps. Additionally, you can use out-of-the-box integrations to automate processes and do more with Zonka!

  • Send collected responses to other tools and apps
  • Automate sending of email and SMS surveys from other apps
  • Pull responses and reports to other apps
  • Use Ready-to-use Integrations with apps like Mailchimp
  • Connect to SMS Gateway
  • Connect to Apps through Zapier
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Trigger Email & SMS Surveys - IMG
Targeted Triggers

Trigger Email & SMS Surveys Using APIs

Trigger personalized email and SMS surveys via APIs at key moments and events in your system like placing an order, ticket closure, and more. Set up events and seamlessly automate feedback collection with Zonka Feedback.

  • Event-based Triggers
  • Perfectly-timed Surveys

Powerful APIs

Powerful APIs for Endless Opportunities

Enhance contact management, export detailed survey responses, and access comprehensive data across surveys, workspaces, devices, tasks, and users with Zonka Feedback's robust API integration.

  • Enrich Contact Data
  • Export Responses
  • Access All Data
  • Build Custom Integrations

Powerful APIs for Endless Opportunities - IMG
Webhooks - IMG
Integrate with Webhooks

Get Real-time Response Notifications with Webhooks

Subscribe to response events and deliver real-time alerts to the right teams via Webhooks, enabling instant action on feedback. Integrate notifications into your workflows, ensuring no insights are missed and unlocking endless possibilities.

  • Integrate notifications within your systems
  • Design workflows around responses
  • Real-time notifications


        

APIs, Integrations and Webhooks Features

Open API Access

Expand the capabilities of the platform with the use of Open API Access.
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Get Responses

Get responses collected through Zonka and send them directly to your preferred tools.
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Pull Data & Reports

Pull data, responses and reports from Zonka to save in your reporting apps.
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Automatically Trigger Surveys

Trigger surveys based on conditions like placing of an order, ticket closed and more.
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Connect to SMS Gateways

Connect Zonka to SMS Gateways like Plivo and Twilio to send SMS surveys and get SMS alerts.
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Connect to Apps through Zapier

Integrate with over 1400+ apps through Zapier and Zonka Feedback.
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Enterprise Solutions

Ensure Enterprise CX Excellence

Scale Up without Worrying about Customer Data

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Data Security & Compliance

ISO 27001:2022 certification & GDPR & HIPAA compliance

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SSO and User Permission

Single sign-on and user controls to manage roles and access levels

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Data Hosting & Localization

Flexible data hosting across multiple global data centers.

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Enterprise-grade Services

Import historical data, get custom integrations, and expert CX consulting

Case Studies

Our Success Stories

SmartBuyGlasses Boosts NPS & Enhances Customer Experience with Zonka Feedback
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RIPE NCC Transforms Member Support Process with Zonka Feedback
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LivingPackets Enhances Product Experience with Zonka Feedback
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