9 Best Nicereply Alternatives & Competitors in 2025

Nicereply is a well-known customer experience platform designed to make collecting customer feedback simple and effective. It helps businesses monitor support team performance, identify gaps, and enhance overall service quality.

But as customer expectations evolve, so have feedback tools. Many platforms today go beyond traditional surveys — combining AI-driven insights, automation, and omnichannel feedback collection to help teams understand not just what customers are saying, but why.

That’s why we’ve updated this blog with the latest AI offerings and innovations from the leading Nicereply alternatives. Each tool in this list now leverages AI to analyze feedback faster, uncover deeper insights, and help teams take smarter action.

So, if you’re looking for modern alternatives to Nicereply that offer intelligent analytics, flexible pricing, and powerful automation, here are the 9 best tools to consider.

TL;DR

• Teams are looking for alternatives to Nicereply due to its outdated dashboard, and expensive pricing plans.
• We’ve updated this list with the latest AI-powered Nicereply alternatives that offer smarter automation, sentiment analysis, and actionable insights.
• Our curated selection of the top 9 Nicereply alternatives is based on in-depth market research, user reviews, and feature comparisons.
• Some of the popular alternatives are Zonka Feedback, Userback, SurveyMonkey, Getfeedback, SurveySparrow, and more.
• To see how Zonka Feedback can be your top choice as a Nicereply alternative, book a demo!

Measure Customer Feedback & User Insights

Try the best Nicereply Alternatives to understand what users need and learn ways to delight your customers.

1. Zonka Feedback: Best All-in-One AI-Powered CX Platform for Mid-Market Businesses

If Nicereply helps teams collect post-support feedback, Zonka Feedback takes it several steps further — transforming feedback into real-time, AI-powered insights that drive measurable action. Unlike Nicereply’s basic CSAT and NPS tracking, Zonka Feedback’s AI Feedback Intelligence goes beyond ratings to uncover why customers feel the way they do. Its AI engine automatically identifies themes, detects sentiment and emotion, and pinpoints the exact areas—agents, products, or processes—impacting customer experience.

The platform’s omnichannel flexibility allows you to collect feedback through email, SMS, WhatsApp, web, or in-app, and instantly analyze it in a unified dashboard. You can compare team performance across locations, spot recurring issues, and even quantify how each theme affects NPS or CSAT.

What makes Zonka Feedback stand out as the top Nicereply alternative is its actionability. With role-based dashboards for CX leaders, support heads, and executives, it ensures every team can turn insights into improvement. From detecting customer pain points to predicting churn, Zonka Feedback gives businesses a complete view of customer sentiment—something Nicereply’s manual reports and static dashboards can’t match.

AI Features in Zonka Feedback

• Thematic Analysis: Auto-discover themes and trends in feedback
• Entity & Aspect Detection: Recognize product features, policies, agents, etc. in feedback.
• Sentiment & Emotion Analysis: Sentence-level polarity and emotional intensity, with urgencies detected.
• Sentiment & Emotion Analysis: Sentence-level polarity and emotional intensity, with urgencies detected
• AI Impact Analysis: Quantify how themes/entities drive NPS, CSAT
• Ask AI (Natural-language Q&A / Co-Pilot): Ask questions like “What’s driving churn in EMEA?” and get insights + verbatims
• Role-Based Dashboards: Curated views for leadership, product, CX, support with drill-downs

Zonka Feedback Features

• Gain amazing insights with Zonka Feedback’s Real-time survey reports

• Get analysis and comparison of team member performance on each question and metrics

• Effortlessly measure feedback from employees or teammates

• Measure CSAT, CES, and NPS with real-time feedback, and in-depth insights

• Create surveys for all touchpoints with online survey software

• Set up feedback channels for everyone - in-office on tablets, through email surveys and SMS surveys, and WhatsApp surveys

• Measure employee satisfaction and loyalty

• Get notified for miffed employees and identify recurring issues

• View employee feedback trends

• Compare teams' performance at various locations

• Measure metrics like Employee Satisfaction and Employee Net Promoter Score (eNPS)

Price

Zonka Feedback offers free trial of paid features. There is a custom paid plan based on business requirement that offers features like Customer experience management and white-labeling, offline surveys, survey logic, location-based CX surveys, and more.

2. Userback: Best for Collecting In-App Product Feedback and Bug Reports

Another Nicereply alternative is Userback when we speak about measuring customer service. Userback enables brands to connect with their software teams throughout the entire software delivery lifecycle.

The user feedback management platform helps users to assess, process, assign, action, and close the user feedback loop faster, all in a single platform.

AI Features in Userback

• AI-Assist in Feedback Widget: Auto classify feedback (bug/idea/general), suggest titles, detect sentiment, flag if user expects a response
• Feedback Automation: Use AI to route feedback, assign due dates, reopen tickets on follow-up
• Smart Categorization & Sorting: Incoming feedback is auto-tagged, organized, and triaged for teams

Userback Features

• Collect bug reports, feature requests, and general feedback, together

• Create and deliver feedback quickly without sacrificing any detail

• Keep users in the loop and build a more engaged product community

• Connect user insights with software teams throughout the software delivery lifecycle

• Create better an employee experience and speed internal collaboration

• Easily route information to the right team

Pricing: The startup plan starts at $59/month, billed annually.

3. SurveyMonkey: Best for Quick, Scalable Survey Creation and Analysis

As one of the top Nicereply alternatives, SurveyMonkey offers an easy way to compare survey results within your company in key categories such as team engagement, and more. The platform helps you know how your team is performing through its employee performance templates. It enables you to compare locations, and branches to spot trends that require immediate action too.

AI Features in SurveyMonkey

• AI Survey Builder: Generate survey questions from a prompt
• AI Analysis Suite: Type questions (e.g. “What’s the main issue?”) to get charts + summaries
• Automated Theme Extraction: Detect themes in open-text responses
• Sentiment Classification: Identify tone of replies and flag negative feedback

SurveyMonkey Features

• Easily interpret your survey results

• Assess agent performance metrics accurately

• Identify best practices in your industry

• Keep tabs on your competition

• Set strategic goals for your organization

• Collect information and feedback from almost anywhere

Pricing: The starter plan starts at $55/month, billed annually for a minimum of three users.

4. GetFeedback: Best for Automated Customer Experience Workflows

GetFeedback is one of the prominent Nicereply alternatives that enables you to empower your team to quickly act on feedback from happy and unhappy customers across multiple channels. This customer experience software platform helps you to automate tasks for critical feedback across multiple channels. One can quickly notify product, web, or other teams about issues in real-time. You can even send critical feedback through Slack, escalate technical issues in Jira, trigger follow-up in Salesforce, and more.

AI Features in GetFeedback

• AI-Driven Text Analysis: Interpret free-text feedback across channels
• Smart Alerts & Escalations: Trigger workflows on negative sentiment or urgent feedback
• Unified Feedback Intelligence: Combine survey, chat, email feedback into AI-driven insight

GetFeedback Features

• Improve employee retention by taking the right actions

• Create custom notifications for your team to act on feedback based on customer attributes, sentiment

• Set up workflows and alerts based on role, so the right individuals in the organization can quickly take action

• Quickly notify product, web, or other teams about issues in real-time

• Ensure the right teams take action on time

• Socialize insights and drive internal collaboration with custom dashboards

Pricing: You need to first sign in, and then connect with the sales team to learn about pricing plans.

5. Jotform: Best for Team Collaboration and Customizable Form Building

Another well-known Nicereply alternative is Jotform as the platform helps teams create shared workspace for forms and surveys. Jotform lets team members within an organization create forms, tables, reports, and apps to work collaboratively online. You can even set different roles and permissions to stay in control of your data. Being one of the best Nicereply alternatives, this platform gives each team an all-in-one workspace so members can access and edit their assets in a single place.

AI Features in Jotform

• AI Form Suggestions: Suggest questions based on topic context
• Smart Field Logic: Auto-skip logic or conditional branching recommendations
• Text Analytics (beta): Basic sentiment or keyword summary of open responses

Jotform Features

• Create shared workspaces for teams within your organization

• Set different roles and permissions to stay in control of your data

• All team assets in one place to give access and edit

• Assets added to shared workspaces are owned by the entire team

• Customize permission settings for each user

Pricing: The essential plan price starts at $34/month; however, you can even start with a free plan.

6. Survicate: Best for Targeted Customer Feedback Across Channels

Survicate is a popular customer experience platform that plays a great role for businesses to increase customer satisfaction, win clients’ hearts, and get brands recognized within the industry. With this Nicereply alternative, you can conduct regular quality checks to maintain top-level customer service.

AI Features in Survicate

• Sentiment Scoring: Automatically detect positive, negative, neutral tone
• Theme / Tag Suggestions: Auto-suggest tags or themes for open responses
• Trend Alerts: Notify when sentiment or theme volumes shift

Survicate Features

• Evaluating the effectiveness of service agents

• Communicate with your brand through your customer service representatives or agents

• Constantly evaluate the performance of your service agents

• Uncover your customers’ pain points via surveys and use these insights to train your agents

• Share Survicate customer service agent surveys using your favorite customer service software

• Add agent-specific parameters to the survey link to gather feedback on the agent's performance

Pricing: The starter plan starts at $53/month, billed annually.

7. AskNicely: Best for Frontline Team Motivation and Real-Time NPS Insights

AskNicely emerges as a prominent contender among Nicereply alternatives, helping managers and team members to quickly see who needs support, and who needs recognition. It also helps them to understand which customers need attention at the start of every day. The platform enables users to see at a glance how every location is performing with real-time customer feedback. Using Asknicely one can quickly send a message, and set personal goals for frontline employees based on customer satisfaction ratings whether it be through NPS surveys or CSAT surveys.

AI Features in Asknicely

• Dynamic Surveys (NiceAI): Surveys adapt in real time using respondent context (history, attributes)
• Generative Questioning: Follow-up questions tailored to prior responses
• AI Summaries & Moderation: Generate key takeaways and moderate negative language (from their AWS partnership

AskNicely Features

• Connect your frontline to the bottom line

• Help your managers to quickly see who needs support, who needs recognition

• Understand what separates your best performers from the rest

• See at a glance how every location is performing

• Quickly see who needs support and who deserves a shoutout

• Build better connections with your team

Pricing: You may either book a demo or request an estimate to learn about pricing plans.

8. Delighted: Best for Simple, Omnichannel Customer Feedback Collection

Delighted is a notable alternative tool to Nicereply, offering users the means to create a great work environment and boost productivity while enhancing the entire customer journey and service experience. This Nicereply alternative empowers the customer service team with top tools and a robust customer service survey solution to track teams' performances.

AI Features in Delighted

• AI Sentiment & Emotion scoring for feedback comments
• Theme Extraction: Automatic grouping of recurring topics
• Alerting: Trigger notifications when key sentiment or topic thresholds are crossed

Delighted Features

• Quickly raise the bar for exceptional customer service standards

• Empower your support teams with a robust customer service survey solution

• Capture real-time CSAT and CES feedback anywhere with omnichannel post-support assistance

• Support quick and effective QA with powerful leaderboards and reactive dashboards

• Track customer satisfaction after a support interaction and collaborate with teams

Pricing: The initial plan starts at $17/month, billed annually. However, you can also start with a free plan.

9. SurveySparrow: Best for Conversational Surveys and Support Workflows

SurveySparrow stands out as one of the top Nicereply alternatives, assisting businesses with streamlining support, and revenue, processes, turning customers into dedicated brand advocates, and optimizing support interactions with seamless ticket management. It enables businesses to transform all customer interactions into actionable tickets, ensuring prompt resolution while making customers feel valued.

AI Features in SurveySparrow

• AI Survey Builder (AI Wings): Create full surveys from prompts, build workflows
• CogniVue (Text Analytics): Turn open-text feedback into themes, sentiment drivers, and actionable insight
• Generative & Contextual Insights: Use advanced AI to suggest improvements, detect root drivers

SurveySparrow Features

• Turn voices into actionable solutions

• Empower your customers with streamlined support

• Channel responses into tickets, ensuring prompt resolution

• Streamline teamwork, assign experts, and accelerate feedback closure

• Enable your experts to focus on customers and offer seamless support

• Shared inbox for all communications

• Streamline support across the globe

• All-in-one ticketing dashboard

Pricing: You can enter your personal details to learn about the pricing plan.

Wrapping Up

Now that you have a clear idea about the top Nicereply alternatives, you can choose the one that best suits your business in terms of quality of customer service, team performance, employee engagement, and customer experience.

Each of these alternatives highlighted in this piece has its own strength and unique key features. As we conclude this article, we hope that it has provided you with ample information to select the Nicereply alternatives that best align with the specific requirements of your business.

If you are still not sure which platform to choose, you can schedule a demo with Zonka Feedback. Discover how our cost-effective solution can help you gather meaningful feedback, analyze insightful reports, take actionable steps, and enhance your customer satisfaction strategies today!