×
Request a Demo

Book a Demo with Zonka Feedback

ONLINE SURVEY SOFTWARE

Real-time Surveys & Feedback with
Online Survey Software

Create customized surveys and take feedback on the website, through link surveys, QR Codes, on Mobile, SMS and Email with Online Surveys.

Sign up now for free and start taking customer feedback in minutes!

Enter primary contact's email address
Choose a password (at least 6 characters, no spaces, case-sensitive)
  • Zonka-Feedback-GetApp-Badge
  • medal (1)
  • Zonka-Feedback-Capterra-Badge
  • Zonka-Feedback-Software-Advice-Badge
Online Surveys-min (1)

1 million+ Surveys | 2000+ Businesses | 200+ Countries | 6 Continents | 39 Languages

  • sap
  • ernst-young-ey
  • nikon
  • air-arabia
  • bcg
  • apple
  • american-express
  • Build Engaging Surveys
  • Measure NPS, CES, CSAT
  • Collect via Offline, Email, SMS, Web
  • CX Automation & Integrations
  • Close the Feedback Loop
  • Actionable Reports & Insights

Ways to take feedback using Online Survey Channels

Website Feedback

Send Email Survey Invitations and Embedded Email Surveys

  • Microsurveys

    Microsurveys to get instant feedback from your users

  • Feedback Button

    Place feedback button anywhere in your website or web product

  • Slide Outs

    Left and Right Slide outs enabling you to get constant feedback

  • Pop-ups

    Conditional pop-ups to capture feedback

  • Exit Surveys

    Detect when the user is exiting the website and survey them

  • Embed & Links

    Embed or Link surveys anywhere on your website

Website Survey - Customer Satisfaction

Email Surveys

Measure Customer Feedback with Email Surveys.

  • Email Survey Invitations

    Send customized Email Surveys to customers with Survey Link.

  • Embedded Email Surveys

    Add Survey Question directly in Email body and get higher response rate.

  • In-Signature Email Surveys

    Insert Survey Question in Email Signature to get feedback.

  • Scheduled Email Surveys

    Schedule Email Surveys to be sent at a later date and time.

  • Email Survey Triggers via Integration

    Trigger email surveys from the CRMs, Help Desks and others tools you use.

email_new

SMS Surveys

Take Customer Feedback through SMS Text Surveys.

  • One-click SMS Surveys

    Send SMS Surveys with feedback form link to customers with customized SMS.

  • SMS Surveys with Integrations

    Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems nd more.

sms_nnew

Mobile Surveys

Run surveys on-the-go, on mobile devices.

  • In-App Surveys

    Embed microsurveys within your app and product to get real-time customer feedback on features, product usage and more.

  • Responsive Mobile Surveys

    Build beautiful, mobile responsive surveys with Zonka Feedback that work seamlessly on all devices and screens.

  • Offline Surveys

    Take feedback without WiFi, on the go and sync automatically.

  • QR Code

    Print QR Code for customers to scan and instantly access Survey on their Mobile browsers.

mobile_new

Integrations & APIs

Trigger Surveys using Native Integrations, Zapier and APIs

  • Helpdesks

    Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.

  • CRMs & Marketing Automation

    Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.

  • Trigger Email Surveys via APIs

    Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.

  • Trigger SMS Surveys via APIs

    Send SMS Surveys to customers based on events and triggers in tools you use with APIs.

  • Connect Apps with Zapier

    Connect to more than 3,000+ apps and automate workflows with Zapier.

integration
Survey Builder-1

CREATE ENGAGING EXPERIENCES

Build Online Surveys

Create and customize engaging surveys with a WYSIWYG Survey Editor.

  • help circleChoose from 30+ Question Types

    Dropdown, Date Picker, Likert Scale, Rating Questions, Contact Information - add any questions in your survey.

  • bar-chart 2Measure the right Metrics

    Measure CX Metrics - Net Promoter Score (NPS), Customer Satisfaction Score (CSAT) & Customer Effort Score (CES).

  • image Survey Themes & Design

    Choose from expert themes or design your own. Add your logo, background, colors to personalize surveys.

Dynamic Surveys

Create engaging, Dynamic Online Surveys

  • Skip forwardSkip Logic & Hide Logic

    Create logic-based surveys to show relevant questions to respondents.

  • edit 3Answer Piping

    Personalize your surveys by inserting answers to following questions.

  • External Link Survey Redirects

    Direct Survey at the end of the survey to desired URL based on conditions.

  • globe Survey Language

    Make your surveys multilingual and allow respondents to choose survey language.

NPS Mobile Image2

CUSTOMER EXPERIENCE METRICS

Get actionable feedback & trends with CX Metrics

Track the Metrics that matter. Measure Customer Loyalty, Perceived Effort and Happiness with ready-to-use Surveys. Get detailed reports and analysis for all metrics — NPS®, CES and CSAT.

Net Promoter Score®

On a scale of 0-10, how likely are you to recommend this company to your friends and family?

nps
  • Measure Customer Loyalty
  • Prevent & Reduce Churn
  • Boost Referrals with Promoters
  • Drive retention & growth with NPS
Learn about Net Promoter Score
Customer Effort Score

To what extend do you agree or disagree with the folllowing statement? The company made it easy for me to handle my issues.

ces
  • Measure Customer’s Perceived Effort
  • Ideal for post service & transaction
  • Reduce Customer Effort to prevent Churn and improve Customer Happiness
Learn about Customer Effort Score
Customer Satisfaction Score

How satisfied are you with this product or service?

csat
  • Measure Customer Satisfaction & Happiness
  • Use it for general relationship Satisfaction and post-transaction
  • Identify unhappy customers
  • Close feedback loop to reduce churn
Learn about Customer Satisfaction

VARIABLES & PRE-FILLED DATA

Enrich your surveys with variables

Use Custom Attributes and variables to pass hidden information in Online Surveys and to enrich your responses and reports.

  • tagSurvey, Contact & Hidden Variables

    Use Survey Variables (from survey questions), Contact Variables (from contact attributes) or HIdden Variables (created on-the-fly) to pass information in your surveys.

  • codePre-Fill Survey Fields

    With Variables, pre-fill survey fields so respondents can view and change.

  • eye-off Hide Survey Fields

    Choose to show or hide survey fields where information is passed.

Dynamic Surveys - Add Variables
workflow

Automate Workflows

Create Workflows & Automate CX Program

Design workflows in an intuitive Workflow Design and trigger automatic actions based on Survey Responses.  

  • tool-newWorkflow Designer 

    With an easy-to-use Worfklow Designer, automate repetitive tasks and actions to scale up your CX Program. 

  • alert-triangle-newAlerts, Notifications & Response Actions

    Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses. 

  • users-newSegment Contacts & Trigger Actions

    Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers. 

SURVEY REPORTS

Reporting

Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.

Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

snapshot_report
Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

response_insight
Location Insights

Have multiple locations? Analyze and compare their performance and scores.

location_insight
Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

team_performance_report
Response Inbox

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

response_inbox
Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

trends_report
Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

text_analytics
snapshot_report response_insight location_insight team_performance_report response_inbox trends_report text_analytics

VIEW RESPONSES

Unified Response Inbox

With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.

response_inbox

View Response Inbox

View all feedback and responses in a Collaborative Response Inbox.

Filter Responses

Use Date, Response Choices, Contact Attributes, Variables to filter.

Tag Responses

Add Tags to responses. Flag them or mark them as urgent.

Add Tasks & Actions

Create tasks for team, take action and close the feedback loop.

Segment by NPS, CES & CSAT

View CX Scores (NPS, CES and CSAT) and filter by metrics-based segments. 

Manage Contacts

See Contacts with Responses & Attributes. Track Contact Activity.

INTEGRATIONS

Integrate with your existing tools

Connect your favorite tools for a seamless feedback management.

  • refresh-cw-newSync Data 

    Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.

  • mail-newAutomatic Email Triggers 

    Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.

  • share-2-newDeep Integrations

    Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.

Know more about Integrations 
  • zendesk
  • intercom
  • hubspot
  • salesforce
  • webex
  • slack
  • active_campaign
  • front
  • helpscout
  • pipedrive
  • airtable
  • mailchimp
  • google_sheets
  • freshdesk
  • zapier
  • webhooks

Benefits of an Online Survey App

thumbs up

Easy to use

Online Surveys are very easy to create and use via link, web embed, QR code or through SMS or email.

globe

Reach globlly

Online Surveys can be sent to anyone with access to Internet globally and they can respond at their convenience.

clock

Real-time

You can send online surveys in real-time and get feedback from customers as soon as they fill up the survey.

eye off

Hidden Data in Online Surveys

You can pass information like name, email or any other details about the respondent in the online surveys.

smartphone

Mobile Responsive Surveys

The surveys are fully responsive and look great on mobile devices.

send

Send manually or via APIs

You can send online surveys manually or trigger via APIs.

image 130

2000+

Global Brands

30+

Countries

1 Million

Surveys per month

Start building stronger customer relationships today

  • Setup in Minutes
  • Get started free
  • No credit card required