Top NPS Tools For Zendesk 2025 (Comparison & Recommendations): Which Zendesk NPS App Should You Choose?

If you're searching for the best NPS tools for Zendesk in 2025, the right solution can help you capture customer sentiment in real time, close the loop faster, and prevent churn before it happens.

What if 30% of your loyal customers quietly slipped away this year? Research shows that 70% of customers churn after several poor service experiences, and most of those moments happen inside your support inbox.

After working with hundreds of Zendesk teams, we’ve seen one pattern consistently: brands that measure NPS directly inside Zendesk retain more customers, resolve issues faster, and deliver better experiences across every support touchpoint.

Net Promoter Score helps you understand customer loyalty, but it becomes dramatically more powerful when your NPS tool is integrated with Zendesk. With a Zendesk-connected NPS app, you can:

• Trigger surveys automatically based on ticket events
• Capture sentiment instantly after interactions
• Equip agents with customer context for personalized conversations
• Identify detractors and loyalty risks in real time
• Automate follow-up workflows and close the loop seamlessly

If you're looking for an NPS tool that works best with Zendesk—supported, reliable, automation-ready—we’ve compared the top options below based on integration quality, feature depth, and 2025 updates and more. Let’s find the right fit for your team!

TL;DR

• NPS tools for Zendesk help you measure customer loyalty, trigger automated surveys from Zendesk ticket events, and sync scores, comments, and sentiment directly to Tickets, Users, and Organizations. These survey software allow support teams to capture real-time customer feedback, personalize conversations, and close the loop on detractors without leaving Zendesk.
• This blog lists the top NPS Zendesk survey tools based on integration depth, automation reliability, trigger flexibility, reporting quality, AI insights, and pricing transparency. Each tool is evaluated for how well it supports ticket-based NPS workflows, agent visibility, follow-up automation, and Zendesk-native data syncing.
• Based on hands-on 2025 analysis, the strongest picks by category are Zonka Feedback for AI-powered, native Zendesk NPS automation, Survicate for fast, lightweight email-embedded NPS deployment, and Nicereply for in-ticket NPS collection inside agent workflows, and Qualtrics for enterprise-grade NPS programs with advanced analytics and complex Zendesk integrations.
• To boost retention and unify NPS with your Zendesk support processes, schedule a demo with Zonka Feedback and explore how integrated feedback workflows can transform your customer experience.

Collect & Measure NPS Feedback

With NPS Surveys, understand how willing your customers are to recommend your business, product, or service to others. 

Best NPS Tools Compatible with Zendesk: 2025 Overview

Delivering exceptional customer experiences is at the core of every successful business. To achieve this, you can integrate Zendesk with NPS tools to streamline customer service operations and make data-driven decisions. Let's check out these best NPS tools for Zendesk.

1. Zonka Feedback: Best AI-Powered Zendesk NPS Tool for Automated Ticket Triggers & Multi-Channel Feedback

Zonka Feedback is an AI-powered customer feedback and NPS platform with a native Zendesk integration that lets support teams trigger NPS, CSAT, and CES surveys from ticket events, sync scores and comments back to tickets and users, and analyze open-text feedback using AI Feedback Intelligence (sentiment, emotion, intent, themes, urgency, impact). This gives CX, Support, and Success teams a real-time view of loyalty and churn risk without leaving Zendesk.

• Best For: Mid-market & enterprise CX/support teams, B2B SaaS, multi-location businesses, teams running structured NPS programs
• Use Cases: Post-ticket NPS, CSAT after support interactions, agent performance tracking, multi-channel NPS (email, web, in-app), detractor recovery workflows
• Zendesk Integration: Native Zendesk app with ticket and user sync, event-based survey triggers (ticket solved/closed, tags, groups), inline widgets, real-time response and score sync back to
• G2 rating: 4.6/5 (out of 79 reviews)

What Makes Zonka Feedback the Best NPS Tool for Zendesk Integration in 2025?

Zonka Feedback offers a robust NPS platform where you can easily measure your customer loyalty and their willingness to recommend your company, brand, product, or service. With Zendesk integration, you can perform sentiment analysis and find out the reason behind why your customers would or wouldn't recommend your brand. The best thing- you get Zendesk integration available with every plan offered by Zonka Feedback. 

Integrating Zendesk with Zonka Feedback will make you realize how easily you can simplify the twisted threads of the entire customer loyalty system. Embedding surveys directly in your Zendesk customer emails is one of the interesting features you get with Zonka Feedback. You can choose different styles to collect the NPS survey- directly ask the NPS survey question, embed an NPS website feedback button, or a hyperlink to gauge your customer’s Net Promoter Score.

Once integrated, you can set up different conditions in Zonka Feedback based on which a Zendesk ticket would be automatically created upon receiving responses on the website, in-product, SMS, or email NPS survey. You can also create Zendesk customer satisfaction surveys with this tool.   

With the Zonka Feedback NPS tool for Zendesk, you can also trigger email surveys or SMS surveys automatically to measure contact's satisfaction level and their experiences with the service agent or the customer support team. You can even set up the delay duration after which you want to send the NPS survey to the customers, a feature not every NPS tool offers. 

Why Choose Zonka Feedback as your NPS Tool for Zendesk?

By integrating Zonka Feedback for Zendesk, you can tie your customer responses to the agents and find out the ones that are doing great or the ones that require training based on the customer's likelihood to recommend their service.  Zonka Feedback also offers endless customization to create and send NPS surveys to customers through its native integration with Zendesk. 

Here are the top features available for Zonka Feedback and Zendesk integrations:

• Measure NPS by triggering automated Surveys after a ticket is updated or solved.
• You can trigger a ticket in case of any delays, bug reports, or low feedback.
• Insert your NPS survey question in your email signature or email Survey templates while communicating with your customers in Zendesk.
• The choice to sync the NPS score or the complete survey response to your Zendesk CRM
• Get feedback for every conversation in real-time from customers
• Set rules and conditions to add tickets in Zendesk based on Survey Responses automatically.
• Add survey responses to get added as comments and custom fields in Zendesk.
• Enable customer agents to take action based on new tickets added automatically after the survey is responded to.
• View all your Customer Responses and Feedback Data without leaving Zendesk.
• Get all survey response data, and CX Metrics automatically sync to Zendesk after a survey is completed.
• Full HTML downloadable for email is available.
• Get surveys based on your agent's performance- satisfaction/resolution
• Check from where the response came, along with the name of the agent who interacted with them.

Read Also: 10 NPS Tools for Salesforce To Measure Your Customer Loyalty

2. Survicate: Best for Lightweight, Email-Embedded NPS Surveys with Simple Zendesk Automations

Survicate is a multi-channel customer feedback and NPS platform that uses AI to create surveys, categorize feedback, and summarize themes across channels, including surveys triggered from Zendesk conversations. Its AI Analysis and Insights Hub automatically clusters open-text feedback into topics and sentiment, helping Zendesk teams quickly understand why NPS is changing and what to fix.

• Best For: Digital-first SaaS, product-led teams, marketing & CX teams needing fast insights from large volumes of feedback
• Use Cases: In-email NPS after support tickets, in-product NPS tied to support journeys, AI-driven analysis of NPS verbatims, multi-channel VoC programs connected back to Zendesk
• Zendesk Integration: Zendesk app and email workflows to send NPS/CSAT surveys after ticket events, sync respondent details, and combine survey data with support history for deeper segmentation and follow-up
• G2 rating: 4.6/5 (based on 197 reviews) 

What Makes Survicate the Best NPS Software for Zendesk Integration?

Popular among voice of customer tools, Survicate is a customer feedback software that helps you get into your customer’s mindset and uncover actionable insights. Creating a new survey is as easy as choosing a template and making a few edits in Survicate.

One of the unique features it offers is the survey builder option to build surveys from scratch. Its integration with Zendesk is also effortless; you can send NPS surveys to your customers easily. Once integrated, you can send automated surveys and start measuring NPS in Zendesk. 

Why Choose Survicate as your NPS Tool For Zendesk?

Sending surveys and getting responses back to the ticket is extremely easy when you integrate the Survicate NPS tool with Zendesk. You can also immediately update the ticket priority in case the CSAT score is low, so it gets escalated quickly. Although Zendesk integration is flexible, it is available on all plans of this online survey tool. Here are the top features you get when integrating Survicate with Zendesk:

• Send surveys once you solve a ticket, resolve a chat or finish a talk
• Include surveys into Zendesk automation and triggers
• Get responses together with customers’ emails, agents, and other attributes
• Set up automatic update of your existing tickets once new feedback arrives
• Apply multiple conditions: when a client complains- change the ticket’s priority to high and assign it to a leader
• Easily update the ticket template.
• Enable Slack notifications, send survey results to Hubspot, and connect other tools you love
• Distribute Survicate surveys with Zendesk emails
• See the email addresses of respondents in the Survicate analysis panel 
• Act upon your customers’ loyalty ratings by replying to all or chosen respondents straight from the Zendesk platform.
• Save every single answer – even if your customers don’t complete the entire survey

While Survicate is a top contender in the list of top NPS tools for Zendesk, it can work on improving customer service through targeted NPS surveys. Further, users have also complained that it has restrictions in terms of maximum responses per month. You can check out our list of Survicate alternatives to get started.  

3. Nicereply: Best for In-Ticket NPS Collection inside Zendesk Agent Workflows

Nicereply is a customer satisfaction and NPS tool built specifically around helpdesk workflows, letting teams embed NPS, CSAT, and CES surveys directly into Zendesk ticket replies and signatures. It focuses on simple deployment, strong agent-level reporting, and automation around scores, making it ideal if you want NPS attached to every Zendesk interaction with minimal setup.

• Best For: Support-heavy teams, B2B SaaS and eCommerce support desks that want signature-based NPS/CSAT directly tied to agents and tickets
• Use Cases: One-click NPS/CSAT after ticket replies, agent scorecards, team benchmarking, simple NPS/CSAT dashboards pulled from Zendesk data
• Zendesk Integration: Deep helpdesk-focused integration to embed surveys in Zendesk emails, map scores to tickets and agents, and drive workflows from low scores (tags, views, follow-up tasks)
• G2 rating: 4.5/5 (based on 431 reviews)

What Makes Nicereply One of the Best NPS Tools for Zendesk in 2025?

Nicereply is one of the oldest and most popular survey software when it comes to capturing Net Promoter Score. And while it has a number of features and functionalities to capture NPS, it doesn't have a platform to send email surveys. In simple words, it allows you to send emails using Zendesk. However, it doesn't provide a separate option to send emails from Nicereply. As its main offerings, you get NPS, CSAT, and CES tools. 

Why Choose Nicereply as your NPS Tool For Zendesk?

While it might seem a basic NPS tool as a standalone platform, Nicereply works wonderfully when integrated with other tools, especially with Zendesk.-Captures score, Agent name, Comments, and Measures customers' loyalty after resolution or interaction. Here are the top features you get when integrating Nicereply with Zendesk.

• Add surveys to your Zendesk ticket responses
• Include survey triggers in your macro templates.
• Set up NiceReply surveys to be automatically sent out in emails after a ticket is resolved.
• Choose different surveys to go out in your emails as per issue, department, and agents.
• Choose the number of days when to send surveys.
• Get an option to delete abuse, spam, or irrelevant ratings.
• Send your customers a post-resolution survey in a separate email.

When using Nicereply, you don't get a platform from where you can send your email surveys. You need to download the HTML and can send it from Zendesk only. You can check out Nicereply alternatives if you are planning to make a switch. 

4. Qualtrics: Best for Enterprise-Grade Zendesk Workflows Requiring Deep Analytics & Complex NPS Routing

Qualtrics Customer Experience is an enterprise CX platform that combines advanced survey logic, AI-powered text analytics, predictive intelligence, and multi-channel feedback with Zendesk data. It’s designed for large, complex NPS programs where you want to connect Zendesk interactions with broader CX, product, and journey analytics, and use AI/agentic capabilities to trigger actions across systems.

• Best For: Large enterprises, regulated industries, global CX programs with complex governance and analytics needs
• Use Cases: Global NPS programs tied to Zendesk support journeys, multi-brand CX dashboards, advanced driver analysis on NPS, predictive churn models using ticket + survey data
• Zendesk Integration: Bi-directional integration via the XI Platform and connectors to pull Zendesk tickets and contact data into Qualtrics, trigger NPS/CSAT surveys from ticket events, and push insights/actions back into support workflows
• G2 rating: 4.3/5 (739 reviews)

What Makes Qualtrics Top NPS Tool for Zendesk?

Out of all the tools on the list, Qualtrics is a customer feedback tool that is most suitable one for enterprises due to its advanced customer experience platform. It also comes with Zendesk integration that can help you automatically update Zendesk tickets based on customer satisfaction or customer experience survey collection. This can help your customer support resolve tickets faster and improve efficiency. However, Qualtrics hardly offers any support with its integration to Zendesk.

Why Should You Choose Qualtrics NPS Tools for Zendesk?

Qualtrics is a top-notch customer experience platform that excels in serving enterprise-level businesses. Its Zendesk integration can help you streamline your customer support system by automatically updating Zendesk tickets based on survey responses. Nonetheless, here are some of the top features you can expect from Qualtrics and Zendesk integration:

• Closing the customer feedback loop when customers provide experience feedback in a Qualtrics survey and enable your customer service team to provide fast, actionable support.
• Streamline the inbound ticketing process by automatically creating and updating tickets upon survey completion.
• Improve customer experience by closing the loop faster and helping drive conversion and satisfaction.
• Gain deeper insight into the customer service experience.
• Trigger Surveys based on Zendesk events

• Optimize ticketing processes by automatically triggering new tickets or updating records in Zendesk.
• Enhance workflow and maintain productivity by taking action in real-time and gaining deeper insights into the customer experience.

Due to their advanced features and higher price points, Qualtrics NPS tools for Zendesk are better suited for enterprise-level businesses rather than startups and small businesses. There are many Qualtrics alternatives you can look for to collect NPS in Zendesk. 

5. SurveySparrow: Best for Conversational NPS Surveys With Smooth Zendesk Contact Syncing

SurveySparrow is a conversational survey and NPS platform that pairs chat-like surveys with powerful AI features like AI Wings and CogniVue for text analytics, sentiment, and key driver analysis. Combined with Zendesk, it helps support teams collect feedback in a more engaging format and then use AI to understand what’s driving NPS changes across tickets and channels.

• Best For: Brands that want conversational surveys, multi-channel NPS, and AI-driven analysis without heavy enterprise complexity
• Use Cases: Chat-like NPS after ticket resolution, mobile-first NPS flows, AI-driven topic and sentiment analysis for support feedback, executive dashboards for support experience
• Zendesk Integration: Zendesk app and APIs to trigger NPS and CSAT from ticket events, pipe response data back into Zendesk, and blend survey analytics with support metrics for reporting
• G2 rating: 4.4/5 (2,023 reviews)

What Makes SurveySparrow as the Best Zendesk NPS Software?

SurveySparrow is a modern, comprehensive survey tool. One of its interesting features is it comes with a wide range of survey types, including some popular tools such as NPS and CSAT. Although its Zendesk integration is flexible, it isn’t as good as the ones in Zonka Feedback.

While the integration page explains everything pretty nicely, it offers basic functionality as compared to its competitors. Also, when it comes to its pricing, it is not publicly available, and Zendesk integration is only available in business plans. 

Why Choose SurveySparrow NPS Tool For Zendesk?

SurveySparrow is a powerful survey software with a highly conversational interface that provides a unique and engaging experience for survey respondents. The platform uses chat-like surveys that mimic real conversations, making it easier for respondents to share their thoughts and opinions.

This conversational approach also helps to reduce survey fatigue and increase response rates. Additionally, SurveySparrow's interface is designed to be mobile-friendly, allowing respondents to take surveys on the go. Here are the top features you get when integrating SurveySparrow with Zendesk:

• Create/update new contacts or tickets on your Zendesk account directly 
• Create/Update Tickets on Zendesk from Survey Responses
• Map survey responses to the Zendesk fields
• Trigger NPS surveys when the ticket status is solved or updated
• Share your NPS surveys, and start getting responses in real time.
• Quickly choose from the Zendesk Object and Action from the dropdown, and map it according to the required field.
• Create a custom variable under the Global Variables section for the existing users.
• Build a survey questionnaire with 20+ advanced question types, polls, scores, expressions, logic, and more.
• Switch from a static conversation to a dynamic in just a few clicks, effortlessly.
• Identify promoters, passives, and detractors of your brand, find ways to convert detractors into promoters, and grow your business significantly, all within a single question and a follow-up.

It is important to note that SurveySparrow's NPS integration with Zendesk is only available in their business plans. While it does provide the Net Promoter Score, the reporting may not be as extensive as other tools, which may limit your ability to improve the overall customer experience. This could be one reason why businesses look at SurveySparrow alternatives. 

6. Promoter.io: Best for Simple, Transactional NPS Triggering From Zendesk Support Events

Promoter.io is an NPS-first platform historically focused on recurring, automated NPS programs and follow-up workflows. Today it’s often connected to Zendesk via middleware like Tray.io and Zapier rather than a deep native app, making it more suitable if you’re already using it for NPS and want to mirror key data points into Zendesk rather than run a Zendesk-centric CX stack.

• Best For: Teams already invested in Promoter.io who want to mirror NPS into Zendesk rather than build from scratch on a new tool
• Use Cases: Recurring relationship NPS with limited but useful visibility in Zendesk, routing detractor feedback into tickets or tags, feeding NPS scores into support dashboards via integrations
• Zendesk Integration: No native app; integration typically achieved via automation platforms (Tray, Zapier, Make, etc.) to sync NPS scores, comments, and contact data into Zendesk objects or tags for reporting and follow-up
• G2 rating: Not currently rated as a standalone product on G2 (Promoter.io is often referenced via broader CX/Medallia-aligned stacks rather than its own listing).

What Makes Promoter.io a Good Choice for NPS Tool for Zendesk?

Promoter.io is a great survey builder for e-commerce businesses or those using BigCommerce and Shopify. Its focus on the same audience as Zendesk makes it a go-to for CSAT, NPS, and other survey types. Plus, distribution through the website, SMS, and email is a breeze. However, its integration with Zendesk is only available through Zaiper, which means that in addition to Promoter.io and Zendesk, you'll have to pay for a Zaiper account. While not necessarily a bad thing, it does mean that you'll incur extra charges.

However, this connectivity enables the automatic sending of surveys when a new ticket is created, making it a great option for e-commerce businesses. Despite not being comparable to other NPS tools for Zendesk on the list, this integration provides significant support for Promoter.io and Zendesk users.

Why Choose A Pomoter.io NPS Tool For Zendesk?

By combining Promoter.io and Zendesk, you can not only automate your daily survey tasks but also seamlessly share data between the two platforms. With this integration, you can create customer support tickets based on survey responses or closures, among other offerings. If you're an e-commerce business using BigCommerce or Shopify, Promoter.io's integration with Zendesk could be a great option for automating survey tasks and sharing data between platforms. Here are some of the top features you get when integrating Promoter.io and Zendesk.

• Create a ticket in Zendesk when respondents to your survey give certain answers.
• Create a ticket when the customer is unhappy or planning to stop using your service.
• Create a ticket if the customers are likely to be contacted, and your customer support can call them.
• Create a ticket every time a new group is created in Zendesk.
• Create a ticket when an internal note is created in Zendesk.
• Create a ticket when a new organization is added to Zendesk.
• Create a new ticket when the ticket is updated or modified for any existing users.

7. Typeform: Best for High-Engagement NPS Surveys With Zendesk Contact Enrichment

Typeform is a highly-designed, interactive form and survey platform with AI-assisted form building that’s often used for branded NPS experiences. Combined with Zendesk, it lets you collect visually engaging NPS responses and pipe structured feedback into tickets or users, while using built-in analytics or external tools for deeper insight.

• Best For: Design-conscious brands, marketing and CX teams that want on-brand, high-completion NPS forms connected back to Zendesk
• Use Cases: Branded NPS landing pages post-support, multi-step NPS with additional qualitative questions, routing NPS responses into Zendesk for agent follow-up
• Zendesk Integration: Connects via the Zendesk marketplace and workflows (often through Zapier/automation tools) to create or update Zendesk tickets, attach NPS scores as custom fields, and trigger alerts based on responses
• G2 rating: 4.5/5 (931 reviews) 

What Makes Typeform a Good NPS Tool for Zendesk Integration?

Typeform may not specialize in survey creation like the other tools on this list, but it offers a versatile form builder that allows you to create a range of content, including quizzes, polls, tests, and surveys. One of the benefits of Typeform is its sleek and modern survey design, which can enhance the survey-taking experience. Additionally, Typeform offers a plethora of templates for various content types, making it a great option for those seeking design inspiration.

However, Typeform falls short in terms of its Zendesk integration compared to its competitors. Unlike the other NPS tools for Zendesk tools on this list, Typeform cannot be directly integrated with the CRM. It requires the use of a Zaiper account at an additional cost. Despite the easy integration process, the extra expense may be a deterrent for some users.

Why Choose Typeform as your NPS Tool For Zendesk?

Typeform offers a sleek and modern survey design with a conversational feel, providing a great user experience for survey takers. Its minimalistic design and various templates make it a top choice for those seeking inspiration for their survey content. Here are the top features you get when integrating Typeform with Zendesk:

• Create a Zendesk ticket from Typeform entries.
• Easily create slick surveys, lead capture forms, and quizzes for more responses.
• Sync all new Typeform responses automatically 
• Create personalized surveys and follow-ups.
• Automatically get info about your customers with Zendesk integration.

• Get a personalized option for better data collection.
• Choose from 100+ templates with zero needed.
• Automatically create new tickets in Zendesk from new Typeform responses. 
• Respond to your customers automatically through Zendesk.

Typeform doesn't have a native integration with Zendesk. You will need a Zapier account to integrate the two. There are many Typeform alternatives that do offer native integration if you are looking for one.   

8. SurveyMonkey: Best for Flexible NPS Survey Design With Reliable Zendesk Response Syncing

SurveyMonkey is a widely adopted survey platform that supports NPS, CSAT, and CES with robust templates, sentiment analysis, and integrations across the stack. Its Zendesk app lets you send surveys to support customers and optionally sync scores into custom fields, making it a good fit if you already use SurveyMonkey for broader research and want NPS data reflected in Zendesk.

• Best For: Organizations already standardized on SurveyMonkey for surveys and research who want to reuse it for NPS around Zendesk tickets
• Use Cases: Post-ticket NPS and CSAT via email, embedding survey links in Zendesk macros, mapping survey results to Zendesk user fields, centralizing feedback across support and non-support journeys
• Zendesk Integration: Official Zendesk app plus native integration to automatically send surveys to Zendesk customers, write survey data to custom fields, and automate flows via tools like Zapier and Make
• G2 rating: 4.4/5 (23,199 reviews)

What Makes SurveyMonkey as the NPS Tool for Zendesk in 2025?

SurveyMonkey, a pioneer in the field of survey tools, has been helping businesses send surveys to their customers for years. With a wide range of survey types available, SurveyMonkey is a well-known name in the customer experience and feedback arena. In addition to its integration with Zendesk, SurveyMonkey can also integrate with other top integrations. However, its Zendesk integration is pretty basic and offers limited features. Although SurveyMonkey is not expensive, one of its drawbacks is that it is unclear which plan includes Zendesk integration.

Why Choose SurveyMonkey NPS Tool For Zendesk?

SurveyMonkey is a well-known name in the customer feedback arena, offering a wide range of survey types and many out-of-the-box templates. It is also very easy to use and offers excellent research capabilities, making it a top choice for businesses seeking customer data.

Here are the top features you get when integrating SurveyMonkey with Zendesk:

• Map response data to customer records
• Capture more focused feedback by sending surveys using customer segmentation 
• Capture and view the voice of your customers in Zendesk
• You can organize customers and contacts into lists and send surveys to your target audience.

• You can send customizable emails, making SurveyMonkey unique for each customer.
• You can gather feedback in real-time.
• You can also use the integration to save survey data in custom fields on contacts.

SurveyMonkey doesn't offer extensive options for analyzing the feedback you collect, which may limit your ability to gain valuable insights, making people switch to SurveyMonkey alternatives.

9. InMoment: Best for Enterprise VoC & NPS Programs with Deep Zendesk Customer Analytics

InMoment’s XI Platform (formerly Wootric for microsurveys) is built for continuous experience improvement, combining NPS, CSAT, and CES with advanced analytics across channels. Its Zendesk app lets you send microsurveys after support interactions and analyze scores, comments, and agent performance inside a unified CX analytics layer.

• Best For: Mature CX teams that want always-on NPS/VoC measurement across touchpoints, including Zendesk, with strong analytics and dashboards
• Use Cases: Case-closed microsurveys, agent performance insights, multi-journey NPS tracking, combining Zendesk data with broader CX and product feedback
• Zendesk Integration: Native Zendesk app for CSAT/CES/NPS microsurveys after support interactions, response sync into Zendesk, and tight linkage with the XI Platform for dashboards and segmentation
• G2 rating: 4.7/5 (319 reviews)

What Makes InMoment One of the Best NPS Tools for Zendesk in 2025?

As we head toward the end of our list, InMoment is one such tool that works really well with Zendesk integration. However, you may take a little time once landed on the InMoment website, as it might take you a bit to figure out what the surveys that the company offers are. When talking about its Zendesk integration, it offers two ways- you can feed data to Zendesk and get data out of it to InMoment.

Once integrated, you get customizable triggers for the groups to be surveyed depending on the Zendesk data. You can also trigger customized surveys once a ticket is closed with this survey tool for Zendesk. You can also send personalized thank you messages based on your agent’s performance to close the ticket. As survey responses come in from InMoment, you can get notified for low scores and immediately act upon them.

Why Choose An InMoment NPS Tool For Zendesk?

The best part about InMoment NPS integration with Zendesk is that it lets you filter out the agents. With InMoment's NPS integration with Zendesk, you can filter out agents and customize triggers. This results in real-time notifications and workflows that make it easier to follow up with customers promptly and address any concerns they may have.

Here are the top features you get when integrating InMoment with Zendesk:

• Ask for feedback details through Zendesk.
• NPS survey responses flow back into ticket records in Zendesk.
• NPS responses are visible on the Zendesk ticket record in real-time.
• Follow up with detractors to learn more, or invite happy customers to your referral program.
• Customizable dashboard and reporting so you can get the answers you need.
• Identify opportunities by the agent or any business driver.

• Monitor & improve the support experience with NPS surveys.
• Send customized surveys with the agent's name included in them.
• See NPS responses in Zendesk and take quick action.
• Win back at-risk customers before it is too late.
• See scores, feedback, themes, sentiment, and trends in real-time using their dashboard.

You can also go through InMoment alternatives if you are looking for more suitable options for your business requirements.

10. GetFeedback: Best for Multi-Channel NPS Collection With Native Zendesk Ticket Integration

GetFeedback (by Momentive) is a CX and survey platform tuned for support, success, and CX teams, with strong Zendesk and Salesforce integrations. For Zendesk, it’s positioned as a way to run CSAT, NPS, CES, and post-interaction surveys, then blend scores and comments with ticket data to identify trends across channels and segments.

• Best For: Support and CX teams that run Zendesk as their core system of record and want purpose-built CX workflows on top
• Use Cases: NPS and CSAT after Zendesk interactions, multi-channel journey feedback (email, web, mobile) tied back to support data, dashboards combining Zendesk metrics with CX scores
• Zendesk Integration: Official Zendesk app with automation to send surveys after interactions, map response data back to tickets and users, and surface CX metrics into Zendesk reports and views for operational follow-up
• G2 rating: Not available; listed through its parent company, SurveyMonkey

What Makes GetFeedback Best NPS Tools for Zendesk in 2025?

GetFeedback, the final tool on our list, is a comprehensive customer experience platform that offers real-time alerts. With its range of surveys, including CSAT and NPS, you can collect feedback from your customers immediately and take action when needed. However, while GetFeedback's Zendesk integration is flexible and easy to set up, it lacks advanced features. Despite a dedicated page outlining its integration process and uses, businesses may find it lacking compared to other NPS tools on this list.

Why Should You Choose A GetFeedback NPS Tool For Zendesk?

With GetFeedback's NPS tool for Zendesk, businesses can create a complete customer feedback profile, complete with automated actions and task creation, to efficiently and effectively close the feedback loop. Here are the top features you get when integrating GetFeedback with Zendesk:

• Send a survey automatically when a ticket’s status changes in Zendesk.
• Send personalized emails based on your response rates with beautiful embedded questions.
• Quickly pull all data from Zendesk.
• Set a timer to allow your recipient to be able to view and take the survey. 
• Create an automation or trigger to send your surveys.
• Customize the branding, questions, and feel to match your company's needs

• Personalize every customer survey using fields from Zendesk
• Use custom-branded, mobile-friendly designs optimized for email and SMS surveys.
• Aggregate all feedback into one place to spot trends by channel.
• Notify agents and set tasks in real time for follow-up based on customer feedback.
• Automate relational and transactional surveys across the entire customer lifecycle.
• See your Zendesk ticket data, KPIs, and metrics in GetFeedback for greater analysis and action

While GetFeedback may be the best NPS tool for Salesforce due to the mastery it has achieved, it could improve its integration with Zendesk. Unfortunately, pricing for this tool is not available, so it may be a factor to consider for businesses looking for a cost-effective GetFeedback alternative. 

Try Zonka Feedback NPS Tool for Zendesk Integration

NPS is one of the most reliable metrics for measuring customer loyalty and identifying risks before they become churn. But to get meaningful insights, you need an NPS tool that integrates natively with Zendesk, supports ticket-based triggers, syncs responses in real time, and offers flexible setup without hidden costs. The right Zendesk-connected NPS platform should help you capture feedback at key support moments, improve agent performance, and spotlight the parts of your customer journey that need improvement.

If that’s what you’re looking for, Zonka Feedback is the perfect fit. With its native Zendesk integration, you can trigger NPS, CSAT, and CES surveys automatically from ticket events, map scores and comments back to tickets, users, and agents, and run multi-channel feedback programs across email, web, SMS, WhatsApp, and more. It also goes beyond basic survey collection with AI Feedback Intelligence—providing sentiment analysis, emotion detection, intent, themes, urgency, and impact scoring so you know why customers feel the way they do and which issues need action first.

Zonka Feedback’s deep Zendesk database connectivity lets you tie every NPS response to a specific agent, team, group, or ticket. This makes it easier to identify coaching opportunities, replicate top-performer behavior, and build a data-driven support culture. With flexible workflows and comprehensive Zendesk automation capabilities, Zonka Feedback is a smart choice for support teams that want accurate NPS measurement, powerful AI insights, and seamless Zendesk-first operations.

Schedule a demo to explore more about the platform.