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Top Survey Tools for Zendesk to Get Customer Feedback

Running surveys is a quick way to gather customer feedback. For maximum utility, integrating survey data with your daily marketing, sales, and customer support tools, such as Zendesk, is essential.

There are many customer satisfaction survey software for Zendesk available in the market that offer the capability to collect customer service feedback. However, businesses are now leaning towards specialized survey tools that simplify survey creation, automate distribution, and centralize customer data, all in pursuit of enhancing the customer experience.

In this article, we explore the top Zendesk survey tools, their features, ratings, and pricing, providing insights for seamless survey management. Let's get started. 


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Best Zendesk Survey Tools for Boosting Survey Responses

Let us look at the best Zendesk survey tools that you can leverage to easily run surveys, get valuable feedback, and enhance customer satisfaction from customers.

1. Zonka Feedback

Zonka Feedback stands as a top survey software with seamless integration into Zendesk, simplifying the process in just a few steps. This powerful tool also has a dedicated survey app that empowers your business to measure essential customer metrics like CSAT, NPS, and CES by embedding surveys directly within Zendesk customer emails. Whether you prefer manual or automated survey distribution, Zonka Feedback ensures efficient information collection and robust response management.

Key Features

  • Streamlined integration into Zendesk for survey distribution within customer emails.

  • Measure CX metrics such as CSAT, Net Promoter Score, and CES survey scores through surveys.

  • Create stunning Zendesk surveys with ease using customizable 100+ templates.

  • View customer feedback as soon as it enters various channels like Slack, Salesforce, etc.

  • Collect real-time insights by instantly viewing survey results, scores, and customer replies within Zendesk tickets.

  • Measure customer satisfaction with your canned responses by embedding surveys into your macro templates.

  • Flexible survey reporting with no time limit for viewing survey reports.

  • Effortlessly transfer new data when switching customer ticketing software.

  • Enhance survey relevance with survey logic and branching tailored to different customer categories.

  • Gain actionable insights through comprehensive reporting and analytics for informed decision-making.

Rating: 4.8/5

Free Trial: Available along with a free version

Pricing: Starting from $49/month

Zendesk Survey Tools Zonka Feedback

2. Delighted

Delighted enhances customer support and helps to rate agent performance by seamlessly sending microsurveys and facilitating prompt actions on customer data recorded. Its integration with Zendesk streamlines the support process, as it automatically generates tickets on Zendesk upon customer answers. Additionally, feedback from respondents is instantly synchronized with corresponding Zendesk contacts.

Key Features

  • Match feedback from customers with Zendesk contacts in real-time.

  • Send surveys automatically upon closing customer tickets for a comprehensive feedback loop.

  • Leverage customizable survey templates for customer satisfaction surveys, NPS reporting, etc.

  • Accommodate a diverse customer base by conducting surveys in multiple languages.

Rating – 4.8/5

Free Trial – Available along with a free version

Pricing – Starter packages from $17/month

Delighted Online Survey Software

3. NiceReply

NiceReply seamlessly integrates with the Zendesk account, streamlining the distribution of NPS, CES, and CSAT surveys via Zendesk emails. This integration automates data synchronization, eliminating manual data entry and providing a comprehensive history of feedback from respondents. Compatible with both Zendesk Support and Zendesk Chat, it enhances the efficiency of customer agent performance for your business.

Key Features

  • Smooth integration with Zendesk for survey distribution via Zendesk emails.

  • Send NPS, CES, and CSAT survey to gauge different aspects of customer satisfaction.

  • Survey scores and replies are automatically pushed to tickets on Zendesk, eliminating manual data entry.

  • Add forms as comments and custom field values to tickets for an easy way in and review by customer service agents.

  • Works seamlessly with both Zendesk Support and Zendesk Chat for versatile survey management.

Rating: 4.7/5
Free Trial: Available
Pricing: Starting from $59/month


4. InMoment

InMoment is a software solution that empowers companies to send personalized questionnaires through Zendesk emails upon ticket closure. Customization extends to personalizing forms based on individual customer interactions, allowing you to include agent names in forms.

Key Features

  • Set triggers for survey distribution based on your preferred timing.

  • Receive real-time notifications and updates, facilitating immediate follow-up with clients.

  • Form responses integrate with ticket info, ensuring agents have quick access to customer information for improved service.

  • Real-time notifications enable proactive communication to win back at-risk customers without delay.

Rating: 4.6/5

Free Trial: Available

Pricing: Not available


5. SurveyMonkey

SurveyMonkey is popular among SMS survey tools and customer feedback tools for its dedicated Android survey app and has a straightforward integration process that enables your company to seamlessly distribute forms to your customer list. With the flexibility to sync partial or complete customer data, SurveyMonkey adapts to your preferences. Notably, it stores only the latest responses for frequent response givers.

Key Features

  • Streamlined integration for creating unlimited surveys and sending them to your customer list within Zendesk.

  • Choose between syncing partial or complete customer data based on your requirements.

  • Storage optimization for frequent survey respondents by retaining only the most recent responses.

  • User-friendly built-in templates that can be tailored to match the desired survey appearance.

  • Easily embed survey questions into Zendesk emails, providing a user-friendly and convenient survey experience for customers.

Rating: 4.6/5

Free Trial: Free version with limited features

Pricing: Starting from ₹1,999/month

SurveyMonkey Customer Experience Software

6. Survicate

Survicate is a software solution that simplifies the process of sending one-click surveys through Zendesk emails. Its unique feature allows your company to embed the initial question of CES, CSAT, or NPS surveys directly in Zendesk emails, with the option to gather detailed reports by redirecting participants to a survey web page. The integration seamlessly adds respondents' email addresses to the analysis panel for easy tracking.

Key Features

  • Streamline survey distribution through Zendesk emails with one-click forms.

  • Embed CSAT, Customer Effort Score, and NPS question directly in Zendesk emails.

  • Effortlessly collect and analyze respondent email addresses for tracking and engagement.

  • Connect with Zapier to create or update tickets with responses extracted from surveys, enabling prompt action.

  • Conveniently add email signature forms to customer service agents' emails for enhanced customer feedback collection.

Rating: 4.5/5

Free Trial: Available

Pricing: Starting from $53/month

free customer feedback tool- survicate

7. SurveySparrow

SurveySparrow is among the most popular customer survey tools and SMS survey software that efficiently maps responses from forms to the corresponding Zendesk tickets, creating new contacts on Zendesk as users begin sharing their feedback. It ensures seamless ticket creation and updates in Zendesk based on customer survey responses. This versatile software solution offers the convenience of managing CSAT survey responses and performing NPS reporting manually or via automated triggers.

Key Features

  • Send survey questions through Zendesk email integration for a simplified form distribution process.

  • Automated ticket creation and updates in Zendesk based on customer responses, enhancing workflow efficiency.

  • Send NPS surveys and customer satisfaction surveys manually or set up automated triggers for survey distribution, ensuring versatile feedback collection and analysis.

  • Map at least one survey response (e.g., survey score) to the name field in Zendesk for accurate customer data integration.

Rating: 4.4/5

Free Trial: Available

Pricing: $19/month

free customer feedback tool- surveysparrow


Each survey collection software listed in this article has its own unique features that you can benefit from. What you need is to find out exactly what you expect when you decide to survey customers through Zendesk. that will certainly help you make the right choice. 

Sign up for a 7-day free trial with Zonka Feedback to unlock the power of creating Zendesk surveys, integrating them, closing the feedback loop, and elevating your customer feedback management today!


Written by Kanika

Oct 13, 2023

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