Delighted is Shutting Down: What it Means & the Best Steps for your Next Move

In a move that shocked many, Delighted is sunsetting on June 30, 2026, leaving businesses scrambling to find a feedback solution that doesn’t disrupt their CX workflows.

For years, Delighted was the go-to for fast, lightweight surveys — especially for teams that didn’t want the complexity (or cost) of heavy platforms. But with this shutdown, the clock is ticking. You’re not just replacing a survey tool — you’re protecting your feedback loops, customer insights, and team productivity.

The big question now isn’t “What else is out there?”

It’s: “How do we switch quickly — without starting from scratch?”

In this blog, we’ll walk you through what’s happening, what it means for your customer experience, and how you can move forward with confidence. Whether you’re already planning your migration or still weighing your options, we’ve got a fast-track plan — and a solution that feels familiar, but does a whole lot more.

What Happened to Delighted? 

Delighted — the tool that once made NPS surveys refreshingly simple — is officially on its way out. Owned by Qualtrics, Delighted has quietly slowed down over the last couple of years. And now, it’s confirmed: Delighted will shut down completely by June 30, 2026. Here’s what that means for you if you are its current user:

• No more new features, starting immediately
• No long-term platform support
• Renewals allowed only until June 30, 2025
• Monthly usage possible after that, up to June 30, 2026

Delighted has published a formal sunset announcement, and users have started receiving transition notices and nudges — mostly steering them toward Qualtrics.

But here’s the twist: Delighted was built for simplicity — no steep learning curves, no bloated dashboards. Qualtrics, on the other hand, is a complex enterprise suite — and for many CX teams, this so-called “upgrade” could feel like an overcorrection.

So if you're caught between a tool that’s fading and a replacement that doesn’t fit, you're not stuck — you're just at a crossroads. And you do have options!

What Delighted’s Shutdown Means for Your CX? 

Let’s talk impact — because when your survey tool loses momentum, it doesn’t just affect your tech stack. It affects how you listen to customers, how quickly you act, and how confidently your team operates. The shift happening under the hood at Delighted will soon start showing up in the seams of your CX operations — and not in ways you want.

Here’s what’s at stake:

• Disrupted survey distribution and feedback tracking: As the platform ages, even simple tasks like sending surveys or analyzing responses will become unreliable.
• Broken integrations and disconnected tools: From CRMs to analytics dashboards — integrations you rely on today will quietly stop working.
• No new features to meet evolving CX needs: With no further innovation or product development planned, Delighted will no longer keep pace with modern CX requirements like AI powered insights, advanced user segmentation, powerful reporting & more. 
• Greater risk of data loss: Without proactive migration or backups, historical feedback data will be deleted in accordance with local regulations.
• Weakened support and no clear roadmap: Just when stability matters most, Delighted’s support will wind down. With no roadmap, no updates, and no clear path forward, you will be navigating blind.
• Not every team is built for Qualtrics-level complexity: What looks like an “upgrade” may introduce a steep learning curve and added operational burden.

Why Now is the Right Time to Re-evaluate your Feedback Strategy?

By now, the disruption is clear — but so is the opportunity. When feedback workflows are already in motion and your team is deep in insights, dashboards, and decisions, the question isn’t just “Where do we move?” It’s: "How do we move forward smarter?"

Instead of rushing to rebuild what you had, this is the ideal time to pause and ask: What could we improve? What are the new features available in the market that we can check out? How can we keep the simplicity we value, while unlocking deeper insights?

This is your chance to:

• Upgrade from simple survey sending to full CX intelligence — with advanced analytics, sentiment analysis, and real-time alerts.
• Eliminate old workarounds — and replace them with automation, multichannel distribution, and smart integrations.
• Choose a solution that grows with your business — not one you’ll outgrow again in a year.
• Align your CX tools with your CX goals — speed, clarity, and agility.

And perhaps most importantly, it’s a chance to pick a partner that truly supports you — not just during migration, but as your strategy evolves. 

The Fast-Track Migration Plan for Delighted Users

At this point, you don’t need another reminder that the clock is ticking. What you need is a clear plan — one that gets your team from uncertainty to stability, without derailing your CX momentum.

This isn’t about a full overhaul or a painful reset. It’s about taking what’s already working, identifying what needs to be future-proofed, and making the move with confidence. Here’s your step-by-step roadmap to move fast and set your CX program up for something even better.

Step 1: Audit What’s Running in Delighted

Begin with a clear view of your current setup. List out live surveys, triggers, integrations, and reporting workflows. Identify what’s business-critical, what’s redundant, and what’s been sitting untouched.

A well-documented audit will ensure you don’t lose visibility into anything important — and it sets the foundation for a smoother, faster migration.

💡 Review your “Reports” and “Integrations” settings in Delighted to uncover connected workflows. Some surveys may trigger Slack alerts, Salesforce syncs, or scheduled email reports without being top-of-mind. Document these so they can be rebuilt in your new platform without disrupting internal processes.

Zonka Feedback makes this part easy. As part of our free migration service, our team works with you to map your current workflows, flag what’s critical, and streamline the rest. You’ll walk away with a clear blueprint — and the confidence that nothing important is left behind.

Step 2: Back Up & Transfer Your Data Seamlessly

Your historical data is your CX backbone — from trends and benchmarks to customer segments and response patterns. Backing it up isn’t just a precaution; it’s essential for continuity. Export your NPS, CSAT, and CES responses, contact lists, survey templates, and automation rules before access becomes limited.

At Zonka Feedback, we don’t just preserve your data — we bring it to life. Our migration specialists securely transfer everything into your new dashboard, so you can pick up right where you left off — no manual uploads, no reformatting, no disruption.

And here’s the best part: if you switch to Zonka Feedback now, we’ll buy out your remaining Delighted subscription. Any remaining months on your Delighted plan will be added to your Zonka Feedback subscription at no extra cost. Since Delighted isn't allowing early termination of prepaid plans, this offer ensures you can transition immediately, without wasting budget or waiting for your current subscription to expire.

Step 3: Set a Timeline & Define Ownership

A smooth migration needs more than just tech; it needs people aligned and timelines locked. You need to define who owns the migration, who needs access to the new platform, and what your internal deadlines look like. Whether you’re working with Product, CX, Marketing, or Support, make sure everyone knows what’s changing and when.

💡 Plan backward from your Delighted contract expiry date. Start with your last possible renewal or usage date, then build out your internal timeline from there — leaving time for testing, onboarding, and buffer. 

Zonka Feedback gives you the structure to move fast. We help you create a clear plan across evaluation, setup, testing, and go-live — with built-in collaboration and onboarding support to keep everyone in sync.

Step 4: Recreate Workflows without Rebuilding from Scratch

If you’re dreading the idea of rebuilding every survey or trigger manually, you’re not alone. Many Delighted users worry about losing the workflows they’ve refined over time.

You can save your Delighted workflow logic and triggers in a document. It’ll make replication easier — or give it to your new vendor to rebuild for you.

But with Zonka Feedback, you won’t don't have to do any of it. We replicate your existing surveys, automation rules, triggers, and alerts — making sure they work just like they did (or even better). That means no downtime, no broken journeys, and no hours spent rebuilding what you already perfected. Most teams are fully operational within hours — not days or weeks.

Step 5: Upgrade your CX Capabilities

Once you’ve migrated the essentials, take this opportunity to rethink what your ideal feedback system should look like. What did you always wish Delighted could do?

While Delighted offered a clean interface, quick survey deployment, and a no-frills experience, it lacked depth where many teams needed it most — multichannel feedback, flexible survey logic, automation, and advanced reporting.

Now’s the time to fill those gaps. Look for a platform that helps you collect richer feedback, close the loop faster, and act on insights in real time — without adding complexity.

💡Think beyond a 1:1 replacement. Use this migration to future-proof your CX setup with features that evolve as your team and customers do.

With Zonka Feedback, you’re not just getting a Delighted replacement — you’re stepping into a smarter, more scalable system. From AI-powered analytics to real-time dashboards and automation that works across your tools and teams, it’s everything your CX program needs to grow. Plus, you get the support you need — from setup to scaling. In the next section, we’ll show you exactly how Zonka Feedback stacks up, not just as a replacement, but as a real upgrade.

How Zonka Feedback is the Logical Switch from Delighted?

Delighted helped you get up and running with feedback quickly and simply. But if you’ve ever wanted to do more with your data, reach customers in more channels, or get insights faster than spreadsheets and filters can deliver — Zonka Feedback picks up where Delighted left off.

It offers everything that you loved in Delighted — the speed, the simplicity, the ease of setup — and builds on it with deeper analytics, richer customization, and enterprise-grade scalability.

Here’s how Zonka Feedback stacks up:

• Built for CSAT, NPS & CES and Beyond: Zonka Feedback comes preloaded with ready-to-send survey templates for CSAT, NPS, and CES — just like Delighted. You can get up and running in minutes. But it doesn’t stop there. You can add multiple question types, branching logic, and custom attributes to capture a fuller picture of customer experience across the entire journey.
• In-Product Surveys & Mobile SDK: With Zonka Feedback, you’re not limited to email, website or SMS. You can collect contextual feedback inside your product or mobile app with in-product widgets and mobile SDKs (iOS and Android) and capture feedback when it matters most, right at the moment of interaction.
• 20+ Integrations including the Ones You Already Use: Whether your team lives in Shopify, HubSpot, Salesforce, Zendesk, Freshdesk, Intercom, or any other tool — Zonka Feedback fits right in. With over 20 integrations, plus Zapier and Webhooks, your surveys and responses stay in sync with the rest of your tech stack.
• Multichannel Survey Distribution: You can send CSAT, NPS, and CES surveys through email, SMS, WhatsApp, mobile apps, web pop-ups, and more — all from one place. Unlike Delighted’s limited channels, Zonka Feedback lets you reach your audience wherever they are, at just the right time.
• AI-Powered Feedback Insights: Don’t get stuck sifting through open-text comments. Zonka Feedback’s AI engine summarizes feedback, detects customer sentiment, identifies recurring issues, and flags emerging themes — instantly. You go from raw data to actionable insights, in minutes.
• Advanced Dashboards & Custom Reports: Slice, filter, and analyze your feedback by team, channel, sentiment, geography, and more. Zonka Feedback’s dashboards are real-time and customizable, so your stakeholders always get the insights they care about — without needing to ask.
• Location & Agent Based CX: Zonka Feedback is built for distributed teams. Whether you're tracking performance across stores, locations, branches, or agents, you can assign responses, compare performance, and get granular insights by location or team member.
• Faster Onboarding & Always-On Support: No long training cycles. No getting stuck in setup. Zonka Feedback offers white-glove onboarding, dedicated migration help, and real humans in support — whether you need help building surveys, replicating workflows, or syncing integrations.
• Faster Onboarding: Get started without delays. Zonka Feedback is designed for speed — from account setup to survey deployment, everything is intuitive and streamlined. Whether you're launching your first survey or replicating existing Delighted workflows, our team ensures you're up and running in hours, not days. 
• Always-On Support: With Zonka Feedback, you get access to real, responsive human support — across time zones, channels, and use cases. Whether you need help customizing a survey, troubleshooting an integration, or strategizing your CX program, our support team is here to back you through live chat, email, or calls.

Still weighing your options? We get it. Choosing the right customer experience platform is a big decision — and one size doesn’t fit all. That’s why we’ve put together an article on top Delighted alternatives to help you explore the landscape. From simple survey tools to robust CX suites, you’ll find the best-fit options based on features, pricing, and use cases — so you can make the switch with clarity.

Conclusion

Delighted’s sunset isn’t just the end of a familiar tool — it’s a chance to rethink how your team listens, learns, and leads with customer feedback. Whether you’re feeling the pressure to switch or simply exploring your options, this moment is bigger than a platform change. It’s about building a CX setup that’s not only reliable, but resilient — built for speed, for scale, and for real impact.

Zonka Feedback makes your move from Delighted not just seamless, but strategic. You won’t face a steep learning curve, risk losing your historical data, or miss out on critical insights during the transition. From CX surveys and in-product feedback to AI-powered analytics, deep integrations, and real-time dashboards, Zonka Feedback brings it all together in one intelligent platform. And when you’re ready to switch, our team ensures a fast, fully supported, and disruption-free migration so your feedback loop keeps running smoothly.

If you’re planning your next step, switch from Delighted to Zonka Feedback for a hassle-free transition or if you prefer to explore firsthand, start your free trial and experience what a future-ready feedback platform looks like!

FAQs about Delighted Shutting Down

1. Is Delighted really shutting down?

Yes, Delighted is shutting down by June 30, 2026. Renewals will stop by June 30, 2025, and usage will end a year later. Many users have already received sunset notifications.

2. Can I cancel my Delighted subscription early and get a refund?

Unfortunately, no. Qualtrics and Delighted do not permit early cancellations or refunds for prepaid subscriptions. If you're on an annual plan, you'll need to complete your current term before discontinuing.

3. What happens to my Delighted data after the shutdown?

All customer data will be deleted after June 30, 2026 in line with local regulations. To preserve historical data, you must export your reports or migrate them to a new platform before the shutdown date.

4. Why is Qualtrics retiring Delighted?

While no official reason has been published publicly, Delighted has seen minimal updates since being acquired by Qualtrics. Most users are being encouraged to migrate to Qualtrics’ enterprise suite.

5. Is Qualtrics a good replacement for Delighted?

It depends. Qualtrics is powerful but more complex and expensive. Many Delighted users are looking for simpler, agile tools like Zonka Feedback that offer similar ease of use with more flexibility and insights.

6. Can I migrate my Delighted surveys and data to Zonka Feedback?

Yes. Zonka Feedback offers a free, white-glove migration service — including survey replication, data transfer, and workflow rebuilding.

7. How does Zonka Feedback help switch from Delighted?

Zonka Feedback offers a free, supported migration — including survey replication, data transfer, and onboarding help. You won’t need to rebuild from scratch. Plus, if you’re on an annual Delighted plan, Zonka Feedback will credit your remaining subscription months to avoid double payments.