When it comes to creating engaging and conversational surveys, SurveySparrow is one of the popular choices. With its chat-like interface and robust features, SurveySparrow allows businesses to create visually stunning and interactive surveys, and gather valuable customer insights too.
While SurveySparrow offers extensive platform capabilities in terms of survey building and reporting, today's large majority of businesses are looking beyond survey creation and feedback management. They are looking for an all-encompassing customer experience management software that lets businesses not just capture customer data or user insights but also take actions based on the feedback at specific instances in the customer journey.
And that's when their search for the best SurveySparrow alternatives and competitors begins.
Although there are a number of alternate platforms available today that are more robust, intuitive, and provide in-depth insights, many businesses are still looking for platforms that are simpler, cheaper, or with a different set of features.
In this article, we have shared a list of 11 Best SurveySparrow alternatives that can unlock a world of possibilities to enhance your own feedback data collection process and glean invaluable insights to propel your success forward.
- Teams are looking for SurveySparrow alternatives as navigating the tool can be a little tricky, lacks data exporting capabilities, expensive pricing, and more.
- We have gathered a list of the top 11 SurveySparrow alternatives with thorough market research, and set parameters.
- Some of the popular alternatives are Zonka Feedback, Typeform, ProProfs, SurveyMonkey, Survicate, and more.
- Apart from SurveySparrow alternatives, we have also shared a list of other platforms and their various alternatives like Medallia alternatives, SurveyMonkey alternatives, Hotjar alternatives, Typeform alternatives, GetFeedback alternatives, Cloudcherry alternatives, Jotform alternatives, AskNicely alternatives, InMoment alternatives, Forsta alternatives, Delighted alternatives, Survicate alternatives, Qualtrics alternatives, Uservoice alternatives, Canny alternatives, Nicereply alternatives, Satismeter alternatives, Google forms alternatives, Data collection tools, Forms on fire alternatives, Paperform alternatives, Fulcrum alternatives, GoCanvas alternatives
- To see how Zonka Feedback can be your top choice as a SurveySparrow alternative, sign up for a free 14-day trial or book a demo!
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11 Best SurveySparrow Alternatives
SurveySparrow is known for crafting professional and beautiful surveys that allow users to monitor and enhance their customer experience. However, despite SurveySparrow's popularity, the platform does have limitations. Some consider it an expensive survey software; others feel it lacks customer service support. Therefore businesses are seeking for SurveySparrow alternatives that can enhance their customer experience and take the brand to the next level. If you are also looking for the top 10 SurveySparrow alternatives and competitors, we've got you covered.
#1. Zonka Feedback
Zonka Feedback stands out as the perfect choice for businesses seeking cutting-edge survey software and advanced capabilities, making it a strong competitor to SurveySparrow. While SurveySparrow is known for its user-friendly and conversational interface that mimics chat-like interactions, Zonka Feedback, in contrast, offers a modern and intuitive interface with a focus on multilocation feedback collection, making it easy for businesses to reach customers across various touchpoints.
Zonka Feedback Vs. SurveySparrow
With its CX automation capabilities and transparent pricing plan, Zonka Feedback provides versatile survey types, including NPS surveys, CSAT surveys, CES surveys, offline & kiosks surveys, and more. A stand-out feature that Zonka Feedback provides is its microsurveys that allow businesses to deploy surveys and receive instant feedback in real-time.
SurveySparrow offers an intuitive interface, making it easier for users to both create surveys and distribute surveys. While it provides various survey types for gathering insights, SurveySparrow does not offer CX automation capabilities like Zonka Feedback. Moreover, SurveySparrow lacks a comparable Feedback button feature.
In terms of pricing, SurveySparrow's approach differs, requiring users to reach out to their survey maker or sales team for personalized pricing plans, potentially leading to longer waiting times compared to Zonka Feedback's straightforward pricing approach.
Multi-lingual: Yes. 37+ languages
Use Case: Customer Experience, Product Experience, Website Feedback, Patient Feedback, Employee Engagement, Lead capture
G2 Rating: 4.8
Pricing: The essential plan for creating offline surveys starts at $15 per device/month, while the starter plan starts at $49 per month.
As one of the top Surveysparrow alternatives, Typeform is a form-building tool that allows you to craft visually appealing web forms, quizzes, and surveys, offering a delightful experience for respondents. In keeping with its aesthetic, Typeform offers a simple UI. One can use custom layouts and themes to present forms in the most effective way possible. It also lets you create more advanced and complex forms as well. You can start from scratch or choose from the existing survey templates.
Typeform Vs. SurveySparrow
Typeform stands out for its visually appealing and interactive survey designs, making it an excellent choice for organizations that prioritize user-centric survey experiences. Its wide range of question typologies like multiple choices, short answers, picture choices, opinion scales (like multiple choices, short answers, picture choices, 1 to 10 opinion scale surveys, 1 to 5 rating scale surveys, smiley surveys, star ratings), star ratings, and more. However, users should consider its limitations, such as the lack of support for 360-degree assessments and mobile apps, as well as the need for a Zapier account for CRM integration.
SurveySparrow, on the other hand, could be a viable alternative with its user-friendly editor and various question types. It also offers native integration with a number of CRM tools and other business software. With its wide range of functionalities, the platform provides an extensive array of features, including automated workflows, customizable survey branding, and the ability to manage multiple accounts under one parent account.
Multi-lingual: Yes. 2 languages
Use Case: Quizzes, Polls, Employee surveys, Candidate experience surveys, Onboarding surveys
G2 Rating: 4.5
Pricing: The initial plan starts at $25 for 100 responses.
forms.app is an online quiz maker tool that helps you create both forms and surveys in addition to quizzes. forms.app offers more than 4000 ready-made templates and an AI form generator feature so that users can build any type of quiz without any hassles.
It has a free forever plan, and almost all advanced features are included in this plan, so it is a better option, especially for teachers and students. Conditional logic, scoring, timer, customization options, and various question types are just some of the features.
forms.app Vs. Surveysparrow
forms.app is an affordable and feature-packed survey tool that can serve as a viable alternative to SurveySparrow. It provides a wide range of pre-designed templates that are not only visually appealing but also user-friendly.
With over 4000 free templates available, users can easily customize them to match their preferences and requirements. Moreover, forms.app's AI form generation feature lets users create a form quickly and easily by simply specifying the type of form they need.
One of the most significant benefits of forms.app is its real-time analytics feature. Users can track statistics and report in real time, including form submission rates, conversion rates, and other data that can provide valuable insights into user behavior.
Additionally, the tool's conditional logic feature enables users to create online forms based on user responses. Based on the user's answers, specific fields, parts, or entire pages of the form can be displayed or hidden. Overall, forms.app is an excellent choice for those seeking a survey tool that is both cost-effective and feature-rich.
Multi-lingual: Yes. 10 languages
Use Case: Customer feedback forms, satisfaction surveys, market research surveys, application forms, Booking forms and consent forms
G2 Rating: 4.5
Pricing: The initial plan for forms.app starts at $25 per month.
Proprofs Survey Maker offers a wide array of features, including quizzes, surveys, feedback sidebar, web forms, and more, positioning it as one of the compelling SurveySparrow competitors. With its user-friendly drag-and-drop interface, survey maker users can effortlessly deploy feedback campaigns in a matter of hours, streamlining the process compared to days of setup. The platform's comprehensive reporting and analytics capabilities allow businesses to understand customer references, collect contextual and feedback data, enhance products, optimize websites, and deliver exceptional customer experiences.
ProProfs Vs. SurveySparrow
ProProfs and Surveysparrow both offer user-friendly interfaces for creating surveys. ProProfs provides a straightforward survey creation process with a drag-and-drop functionality, making it easy for users to design their surveys efficiently. ProProfs offers more cost-effective pricing plans compared to Surveysparrow. ProProfs offers a more extensive suite of survey tools, including quizzes, online courses, knowledge bases, and more. If you need multiple functionalities beyond just surveys, Surveysparrow might not be as comprehensive as ProProfs.
On the other hand, Surveysparrow also offers an intuitive interface but is known for its conversational survey format, providing respondents with a chat-like experience that enhances engagement. Surveysparrow is its conversational survey format, which engages respondents in a more interactive way. This chat-like experience sets it apart from ProProfs, which might not have the same level of interactivity in its survey design.
Multi-lingual: Yes. 70+ languages
G2 Rating: 4.5
Pricing: The initial plan starts at $19 per month.
#4. Zoho Survey
For businesses already utilizing Zoho CRM, Zoho Survey emerges as the top-notch survey tool in the market. Its seamless integration with Zoho CRM enables users to transfer data and efficiently manage customer expectations within a unified platform. The interconnected suite of business apps encompasses Zoho Survey, Zoho CRM, as well as other applications catering to marketing, customer support, collaboration, finance, HR, legal, and more.
Zoho Survey Vs. SurveySparrow
Zoho Survey is highly acclaimed by users for its exceptional ability to create customized online surveys that cater to various industry verticals. What sets Zoho Survey apart from SurveySparrow is its cost-effectiveness, allowing businesses to gather valuable customer insights, at a fraction of the cost compared to SurveySparrow's charges. With Zoho Survey, businesses can efficiently transfer data and manage customer relationships through a unified platform, streamlining their operations and enhancing overall efficiency.
Furthermore, Zoho Survey offers seamless integration with Zoho CRM, a widely used customer relationship management system. This integration enables businesses to effortlessly transfer data and effectively manage customer relationships within a single platform.
While Zoho Survey offers a cost-effective solution for businesses, it does have some limitations compared to SurveySparrow. One of these limitations is that Zoho Survey doesn't integrate as smoothly with other CRM platforms. This can be a drawback for businesses that rely on CRM systems for managing customer relationships and data.
Additionally, Zoho Survey may lack some of the advanced features that SurveySparrow offers, such as advanced reporting tools and analytics dashboards. However, despite these limitations, Zoho Survey still provides a comprehensive survey solution at a lower cost, making it a viable SurveySparrow alternative for businesses looking for a budget-friendly option.
Multi-lingual: Yes. 70+ languages
Use Cases: Customer feedback collection
G2 Rating: 4.4
Pricing: The initial plan for Zoho Survey starts at $25 per month.
Qualtrics is an enterprise-level survey platform specially designed for companies that need to do more complicated surveys. The platform offers advanced features such as advanced question types, automated workflows, advanced reporting tools, and analytics dashboards. While Qualtrics offers more robust survey design options with advanced features, it also provides easy-to-use interfaces and tools that make it easy for users to quickly create and share surveys.
Qualtrics Vs. SurveySparrow
With its wide range of question types, Qualtrics offers users advanced options like heat maps and sliders to gather more detailed feedback from respondents. This allows businesses to gain deeper insights into market research and understand customer preferences and opinions more effectively. Additionally, Qualtrics allows multiple people to work on the same survey project simultaneously, promoting collaboration and facilitating data analysis. This feature enables teams to share ideas, review survey responses together, mine feedback data, and collectively derive meaningful insights.
Moreover, Qualtrics is not only a popular alternative to SurveySparrow but also stands out for its focus on enterprise-level data security. It offers advanced reporting tools and analytics dashboards that enable users to visualize and analyze survey responses effectively, helping them make data-driven decisions. This level of data analysis, and reporting is especially beneficial for companies with complex survey needs, as it allows them to uncover trends, identify patterns, and gain a comprehensive understanding of their target audience.
However, it is limited to enterprise-level businesses and charges excessively for the features it offers. It can be a complicated tool for smaller businesses, startups, and individuals looking for simple survey software for their business needs. This is where SurveySparrow shines. Its pricing plans span all business sizes- from startups to enterprises.
Multi-lingual: Yes. 30+ languages
Use Case: Employee Engagement Software, Online Survey Software, 360 Development, Voice of Customer Software, Employee Pulse Surveys
G2 Rating: 4.4
Pricing: You need to contact their sales team.
SurveyMonkey is one of the oldest and most popular survey collection tools, with over 60 million users worldwide. Although SurveyMonkey and SurveySparrow have similar features, they differ in user experience and target audience. With more than 270+ survey templates, the platform is one of the perfect online survey tools, for anyone looking to create organized, effective surveys quickly. Additionally, its features let users choose multiple answers to a single question and view them side-by-side. One can even access the Question Bank, with hundreds of questions already available.
One of the features that highlight SurveyMonkey as a SurveySparrow competitor is offering multi-language surveys. You can access up to 16+ languages using SurveyMonkey. You can even prevent survey bias as the platform offers both survey questions and block randomization. SurveyMonkey also offers flexible integration with most of the popular CRMs like Salesforce, Hubspot, Microsoft Teams, Mailchimp, and more.
SurveyMonkey Vs. SurveySparrow
One of the standout features that sets SurveyMonkey apart from SurveySparrow is its ability to conduct surveys in multiple languages. With SurveyMonkey, you have access to over 16+ languages, allowing you to reach a wider audience and gather feedback from diverse demographics. This feature is particularly valuable for businesses with a global presence or those targeting international markets.
In addition to offering multi-language surveys, SurveyMonkey also provides tools to prevent survey bias. The platform allows you to implement both survey questions and block randomization, ensuring that each respondent receives a fair and unbiased survey experience. By eliminating bias, you can gather more accurate and reliable data, leading to more informed decision-making.
Overall, SurveyMonkey's multi-language capabilities, prevention of survey bias, and integration with popular CRMs make it an excellent alternative to SurveySparrow. Whether you're conducting online surveys, polls, registration forms, employee engagement surveys, event and employee feedback, and collection, or measuring customer satisfaction, SurveyMonkey provides a comprehensive survey solution that meets your needs.
While SurveyMonkey does offer a free plan, as a SurveySparrow alternative, it often comes with limitations on the number of questions and responses allowed. Users with more extensive survey needs might need to upgrade to a paid plan, which can be more costly.
Multi-lingual: Yes. 16+ languages
Use Case: Online polls, Registration forms, Employee engagement, Event feedback, Customer satisfaction
G2 Rating: 4.4
Pricing: The initial plan starts at $46 per month.
For those seeking a user-friendly and effective solution to create contextual surveys and collect customer feedback, Qualaroo proves to be the ideal alternative to SurveySparrow. The survey and customer feedback and management software excels in eliciting unbiased and in-depth feedback from customers through non-intrusive pop-up Nudges™ surveys.
Qualaroo Vs. SurveySparrow
Surveysparrow and Qualaroo are both popular survey platforms that offer unique features to collect valuable feedback from customers. Surveysparrow provides a user-friendly interface with a conversational survey format, engaging respondents in chat-like interactions, making it an attractive option for businesses looking to collect customer feedback and enhance engagement. It offers various question types and supports customization to match branding needs. On the other hand, Qualaroo focuses on gathering contextual feedback at crucial moments, making it a preferred choice survey tool for businesses aiming to gather feedback in the right places and from the appropriate audience.
However, Qualaroo survey feedback software is primarily geared towards NPS surveys and in-app surveys, which means it may lack other essential CX metrics like CSAT, CES, and in-products surveys, which could be a limitation for potential customers seeking a more comprehensive feedback solution.
In addition to traditional email surveys, Qualaroo enables businesses to gather contextual and targeted feedback, at the most opportune moments, in the right places, and from the appropriate audience. Renowned brands such as LinkedIn, Udemy, and Twilio rely on Qualaroo to enhance their customer experience, making it a trusted choice for businesses seeking to offer the best possible service.
Multi-lingual: Yes. 100+ languages
Use Case: Improve E-commerce Conversion, Improve SaaS Conversions, Improve Marketing Performance
G2 Rating: 4.4
Pricing: The initial plan starts at $69 per month.
Alchemer, formerly known as SurveyGizmo, stands as a compelling competitor for SurveySparrow, offering robust survey capabilities for companies seeking to gather actionable customer insights. With its user-friendly setup, there is no need for a developer to install the survey tool itself, making it accessible and convenient for all users.
Alchemer Vs. SurveySparrow
Alchemer and SurveySparrow offer distinct features that cater to different survey needs and budget considerations. Alchemer's standout feature is its extensive range of question types, providing businesses with the flexibility to design highly customized surveys. This versatility allows companies to gather comprehensive data and target specific insights.
Additionally, Alchemer's pre-designed templates save time and ensure that companies ask the right questions, streamlining the survey creation process. However, one potential drawback of Alchemer is its relatively higher cost compared to some other survey tools, including SurveySparrow. Businesses on a tight budget or with smaller-scale survey requirements might find the pricing plans of Alchemer a concern.
On the other hand, SurveySparrow offers a user-friendly platform with essential features that meet standard survey needs. The platform's simplicity and ease of use make it an attractive choice for businesses seeking straightforward and efficient survey creation. Moreover, SurveySparrow's pricing may be more budget-friendly compared to Alchemer, making it a suitable option for businesses with cost considerations or smaller-scale survey projects.
Multi-lingual: Yes. 100+ languages
Use Cases: Survey customization, survey management, mobile forms and surveys, reporting
G2 Rating: 4.4
Pricing: You need to get in touch with their sales team.
JotForm is known for its flexibility and robust form-building capabilities, allowing users to create highly customized and complex forms. Surveysparrow, on the other hand, is primarily designed for surveys and might have limitations when it comes to building intricate forms with advanced form elements and conditional logic. With more than 800+ customer survey templates, the platform provides users with fully customizable and polished surveys that not only save time but also ensure a professional look. Its drag-and-drop survey maker makes customization easy, allowing users to personalize the surveys or build them from scratch.
Jotform Vs. SurveySparrow
When comparing Alchemer with Jotform, both platforms offer a diverse range of question types, making them suitable for creating interactive surveys tailored to respondents' answers. However, Jotform stands out for its impressive features, such as saving surveys for later completion, high completion rates, mobile-friendly surveys, and convenient response management. The ability to upload file sizes up to 1GB in Jotform is a significant advantage over SurveySparrow, which allows only up to 10 MB file uploads. This makes Jotform a preferred choice for businesses that require larger file attachments as part of their survey responses.
Additionally, Jotform is known for its form-building, sentiment analysis, and data analysis capabilities and includes CX (Customer Experience) metrics as part of its offerings. This positions Jotform as a comprehensive solution for businesses seeking to gather feedback and insights from their customers. On the other hand, SurveySparrow offers a versatile platform for designing custom surveys with various question types, the data does not mention its specific features in terms of sentiment analysis, saving surveys for later completion, or response management, making it challenging to compare these aspects directly.
Moreover, Jotform provides white-labeling options with its Enterprise plan, allowing businesses to customize the survey experience to match their branding.
Multi-lingual: Yes. 40+ languages
Use Case: Customer Experience, Product Experience, Website Feedback, Employee Engagement
G2 rating: 4.7
Pricing: The initial plan starts at $43 per month. However, for the enterprise plan, you need to contact their sales team.
Survicate stands out as one of the market research-leading SurveySparrow competitors, offering robust capabilities for feedback collection and analysis. Compared to SurveySparrow, Survicate excels in providing a diverse range of survey formats, enabling users to gather both qualitative and quantitative feedback from customers. With a wide selection of 125+ survey templates, users have the flexibility to create polls from scratch while enjoying full customization options to align survey themes with their brand's style guide.
Survicate Vs. SurveySparrow
Surveysparrow and Survicate are both powerful survey platforms, each offering unique strengths in different areas. Survicate excels in its versatility when it comes to distributing surveys. It provides users with the flexibility to both trigger surveys, and distribute surveys not only on websites and mobile apps but also through email surveys and links, allowing businesses to collect feedback from various customer touchpoints. This extensive reach enables organizations to gather insights from different stages of the customer journey, enhancing the overall understanding of customer experiences. Additionally, Survicate's seamless integration with CRM and project management tools streamlines data collection and analysis, making it a user-friendly choice for businesses looking to align survey data with their existing workflows.
On the other hand, Surveysparrow stands out for its ease of use and user-friendly interface. The platform's drag-and-drop survey builder simplifies the survey creation process, making it accessible to users with varying technical expertise. However, specific details about the platform's versatility in distribution or integration with CRM and project management tools are not mentioned, making it difficult to directly compare these aspects with Survicate.
In terms of pricing, Survicate offers a free plan, but it comes with limitations on the number of surveys, questions, or responses allowed. This could be a potential constraint for users with more extensive survey needs or larger audiences.
Multi-lingual: Yes. 30+ languages
Use Case: Email Surveys, Website Surveys, In-product Surveys, Mobile App Surveys, Feedback Button
G2 Rating: 4.7
Pricing: The initial plan starts at $99 per month.
In conclusion, exploring the top SurveySparrow alternatives reveals a diverse range of powerful survey platforms, each with unique strengths and features. From Zonka Feedback's multichannel approach chat surveys and customer experience management platform to Qualaroo's extensive customization and integration options, businesses have ample choices to find the perfect fit for their own feedback data collection needs.
However, while considering the best survey software, one should make sure to analyze different parameters like templates offered, pricing plans and inclusions, limitations, and USPs to make a better decision. In this blog, we have covered the top 10 SurveySparrow alternatives that aim to help you get all the information you need in one place to make an informed decision.