AskNicely has become a popular choice for teams running Net Promoter Score (NPS) programs, especially in customer success and service-driven organizations. It’s widely recognized for its clean interface, real-time feedback collection, and strong focus on closing the loop with customers. For teams whose primary goal is to operationalize NPS quickly, AskNicely can be an effective starting point.

However, after evaluating feedback programs across SaaS, multi-location businesses, and enterprise CX teams, a clear pattern emerges. As organizations scale, many outgrow AskNicely’s NPS-first approach. Teams increasingly need more flexibility to collect CSAT, CES, and transactional feedback, analyze qualitative responses at scale, and unify insights across multiple channels—not just email-based NPS surveys. Limitations around advanced analytics, AI-driven insights, omnichannel coverage, and pricing flexibility often surface as CX programs mature.

That’s why many teams begin searching for AskNicely alternatives that deliver broader feedback capabilities, deeper insights, and more automation without sacrificing speed or usability.

In this article, we evaluate the best AskNicely competitors in 2026, comparing them on feedback coverage, AI analytics, automation, integrations, and real-world CX use cases—so you can choose a platform that grows with your customer experience strategy. Lets get started!

TL;DR

• AskNicely is a well-known NPS software focused on real-time feedback and closing the loop, particularly for customer success and service teams. However, its NPS-first approach and limited flexibility can be restrictive for teams that want to measure CSAT, CES, transactional feedback, or collect insights across multiple customer touchpoints.
• The best AskNicely alternatives in 2026 go beyond Net Promoter Score. They offer omnichannel feedback collection, AI-powered text analytics, workflow automation, and deeper reporting to support scalable CX programs. These platforms are better suited for SaaS, multi-location businesses, and enterprises running mature customer experience initiatives.
• Based on our 2026 analysis, leading AskNicely alternatives by category include Zonka Feedback (best for AI powered omnichannel CX feedback and AI-driven insights), Qualtrics (best for large-scale XM programs and advanced research), and Forsta (best for research-driven CX and VoC programs) among others.
• Zonka Feedback acts as a powerful competitor that offers enterprises an all-around platform to delight their customers based on the feedback they share. You can book a demo to know how it can fit your business requirements!

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Why Are People Switching From AskNicely?

AskNicely is a strong NPS software for service and customer success teams that want fast rollout, frontline visibility, and workflow-based follow-ups. It’s positioned around operationalizing NPS and acting on feedback quickly—often with dashboards and automated alerts. But as CX programs mature, many teams start comparing AskNicely alternatives for a few recurring reasons:

• They need more than NPS. Teams often want the same ease AskNicely offers, but with broader support for CSAT, CES, transactional feedback, and multi-touchpoint CX measurement—not just an NPS-first program.
• Pricing becomes hard to justify at scale. AskNicely’s pricing is frequently described as premium, with published starting pricing referenced at $449/month, which can push teams to evaluate more flexible competitors.
• Reporting depth and customization can feel limiting. In reviews, users commonly point to gaps like limited reporting functionality, dashboard/UI constraints, and email customization limitations—especially when presenting insights to different stakeholders.
• Teams want broader omnichannel feedback coverage. As companies expand beyond email-based NPS, they look for tools that combine feedback from surveys plus other sources (support, product, digital touchpoints) in one view.
• Mobile and frontline experience can be a factor. Some users note the mobile experience can be less detailed than desktop, which matters for location managers and distributed teams who live on mobile. 

Top AskNicely Alternatives & Competitors Compared

What are the Best AskNicely Alternatives in 2026?

The best AskNicely alternatives in 2026 include Zonka Feedback, GetFeedback, InMoment, Forsta, Cisco Webex Experience Management, SurveyMonkey Enterprise, Medallia, and Qualtrics. These tools extend beyond NPS by supporting CSAT, CES, and transactional feedback, omnichannel data collection, AI-powered analytics, automation, and enterprise-grade CX scalability for growing customer experience programs. Let us look at each of them in detail. 

Note that the pricing of all the AskNicely alternative listed below is based on business requirement. You need to contact their sales team to get the pricing information. 

1. Zonka Feedback: Best AskNicely Alternative for Omnichannel CX, AI Analytics & Closed-Loop Feedback

• Best for: CX teams, customer success, SaaS, multi-location businesses, enterprises scaling beyond NPS-only programs
• Use case: Omnichannel feedback collection (NPS, CSAT, CES, transactional surveys), real-time alerts, AI-powered text analysis, workflow automation, closing the feedback loop across support, product, and operations—beyond email-based NPS
• Why it beats AskNicely: Goes beyond NPS-first programs with omnichannel coverage, AI feedback intelligence, deeper analytics, and flexible automation for mature CX teams.
• G2 Rating: 4.6

What Makes Zonka Feedback the Best AskNicely Alternative in 2026?

Zonka Feedback stands out as the best AskNicely alternative in 2026 because it goes beyond NPS-only programs to support CSAT, CES, and transactional feedback, while preserving the real-time alerts and loop-closure strengths AskNicely is known for. Unlike AskNicely’s NPS-first approach, Zonka Feedback enables teams to collect and unify feedback across email, in-app, web, SMS, QR codes, kiosks, and offline touchpoints, delivering a true omnichannel Voice of Customer view.

What differentiates this online survey tool most is its AI Feedback Intelligence. It automatically analyzes open-ended responses using sentiment analysis, theme detection, and trend reporting, helping CX and customer success teams identify churn risks, recurring issues, and satisfaction drivers at scale—capabilities that are limited or unavailable in AskNicely. Built-in workflows, real-time alerts, and role-based dashboards ensure feedback is routed, acted on, and closed efficiently, not just measured.

Zonka Feedback is also designed for scaling CX programs. With enterprise-grade security, SSO, granular roles and permissions, custom integrations, and historical data imports, it supports growing SaaS, multi-location businesses, and enterprises that have outgrown AskNicely’s narrower scope. As CX strategies mature in 2026, Zonka Feedback offers the flexibility, analytics depth, and automation needed to turn feedback into measurable business outcomes.

Zonka Feedback Features

• Get real-time feedback alerts to quickly close the customer feedback loop
• Omnichannel signal collection to get a 360-degree view of customers
• Capture experience signals in real-time from direct and in-direct feedback
• Setup your brand through multiple channels and customer feedback management from a single platform
• Get and create custom reports in a single click
• User segmentation tools to better target current and future customers
• Measure through the right feedback metric- customer satisfaction, net promoter score, customer effort score
• Get enhanced security features for enterprises
• Integrate with popular CRMs POS, SMS Gateways, Email Gateways, and others
• Get custom billing and payment options or choose your own billing cycle

2. GetFeedback: Best AskNicely Alternative for Salesforce-Native NPS & CX Programs

• Best for: Mid-market and enterprise teams using Salesforce for customer experience programs
• Use case: Salesforce-native surveys, NPS and CSAT tracking, real-time alerts, transactional feedback tied directly to CRM records, customer journey feedback within Salesforce workflows
• Why it competes with AskNicely: Strong for closing the loop inside Salesforce, but less flexible for omnichannel or advanced analytics compared to modern AI-driven platforms.
• G2 Rating: 4.4/5

What Makes GetFeedback the Best AskNicely Alternative in 2026?

Popular among voice of customer tools, GetFeedback is considered one of the strongest AskNicely alternatives in 2026 for organizations that want to move beyond standalone NPS tools and embed surveys and feedback forms directly into Salesforce workflows. While AskNicely is primarily focused on operational NPS, GetFeedback is built for teams that want customer feedback tightly connected to CRM data and customer journeys through its Salesforce CX program.

A key advantage of GetFeedback over AskNicely is its deep Salesforce-native experience. Feedback collected through surveys and feedback forms is automatically linked to Salesforce contacts, accounts, cases, and opportunities, allowing CX, sales, and customer success teams to act on insights in real time. This makes it especially valuable for organizations already using Salesforce as their system of record for customer interactions.

GetFeedback also offers more flexibility in survey design and use cases compared to AskNicely. In addition to NPS, teams can run CSAT, CES, transactional, onboarding, and post-support surveys, making it easier to scale beyond an NPS-only feedback strategy. Real-time alerts, role-based reporting, and automation help teams close the feedback loop efficiently while maintaining visibility across departments.

GetFeedback Features

• Collect data through customer feedback management and quickly iterate digital experiences.
• Get feedback anywhere on any device with a mobile-optimized feature
• Close the feedback loop faster with real-time alerts
• Increase adoption of products or services through the CX program
• Win loyalty by actively listening to customers

GetFeedback's complicated UI, limited integration options, and steeper learning curve may force you to look for its alternatives. Check out the GetFeedback competitors that can meet your requirements. 

3. InMoment: Best AskNicely Alternative for Enterprise-Scale Voice of Customer Programs

• Best for: Large enterprises, service-heavy industries, and organizations running mature VoC and EX programs
• Use case: Enterprise-scale VoC programs, omnichannel feedback across digital, in-store, social, and contact centers, advanced analytics, prescriptive insights, and service recovery workflows
• Why teams switch from AskNicely: Designed for complex, multi-touchpoint CX programs where NPS alone is not enough, though it comes with higher cost and complexity.
• G2 Rating: 4.3/5

What Makes InMoment the Best AskNicely Alternative in 2026?

InMoment is a leader in employee and customer experience as it helps users gain significant insights from customer and employee feedback. While AskNicely is designed primarily for operational NPS and frontline feedback loops, InMoment is built for companies that want to unify, analyze, and act on customer experience data across every touchpoint.

The biggest differentiator is InMoment’s ability to capture customer experience signals far beyond surveys alone. It combines structured feedback (NPS, CSAT, CES) with unstructured data from social media, reviews, digital interactions, in-store experiences, and even employee feedback. This gives large CX teams a holistic view of what customers are experiencing—and why.

InMoment also goes deeper than AskNicely when it comes to analytics and actionability. Its AI-powered insights surface patterns, drivers, and prescriptive recommendations, helping teams move from listening to optimizing customer experience at scale. Built-in workflows support service recovery, root-cause analysis, and long-term CX improvements rather than just closing the loop on individual NPS responses.

InMoment Features

• Provides comprehensive analytics and prescriptive actions
• Ensuring service-lapse recovery – fixing problems so they don’t recur
• Collects CX from every social media, video, web session, and in-store
• Execute data-identified learnings, socialize feedback, track customer cases
• Get future-proof customer data and high-security standards

4. Forsta: Best AskNicely Alternative for Research-Driven CX & Advanced Survey Analytics

• Best for: Research-driven CX teams, global enterprises, and organizations with complex survey and analytics needs
• Use case: Advanced survey research, VoC analytics, customizable dashboards, performance tracking by region or product, and enterprise-grade data analysis beyond standard NPS workflows
• Why it’s an AskNicely alternative: Ideal for teams needing deep research and analytics, though less focused on real-time operational CX actions.
• G2 Rating: 4.2/5

What Makes Forsta the Best AskNicely Alternative in 2026?

Forsta stands out as a powerful AskNicely alternative in 2026 for organizations that need enterprise-grade survey software to support complex, research-driven customer experience programs. While AskNicely is primarily designed for fast NPS collection and frontline loop closure, Forsta is built for teams that require advanced survey design, deep analytics, and scalable feedback infrastructure across large audiences.

As survey software, Forsta excels in flexibility. It supports highly customizable questionnaires, advanced logic, multilingual surveys, and large-scale data collection—making it ideal for enterprises running ongoing VoC, brand tracking, or market research initiatives. Teams can collect feedback across regions, products, and customer segments while maintaining centralized governance and consistency.

Forsta also goes beyond basic NPS dashboards by offering sophisticated analytics and reporting capabilities. Interactive dashboards, cross-tab analysis, and segmentation tools allow CX and research teams to uncover patterns, benchmark performance, and drill into root causes. Compared to AskNicely, which is optimized for operational feedback, Forsta is better suited for strategic customer experience measurement and long-term insights.

Forsta Features

• Use customizable alerts and template emails to get the right insights
• Track your performance by a line of business, product, region, or category.
• Interactive dashboards to give you a customer’s eye view of every contact
• Use advanced analytics to deep dive into your enterprise data

5. Cisco Webex Experience Management (formerly CloudCherry): Best AskNicely Alternative for Omnichannel Journey-Based CX Insights

• Best for: Large organizations needing omnichannel CX insights tied to customer journeys
• Use case: Omnichannel feedback across digital, contact center, and in-store touchpoints, AI-driven text analytics, real-time alerts, and journey-based CX measurement
• Where it differs from AskNicely: Strong journey analytics and omnichannel visibility, but heavier setup and enterprise-only pricing
• G2 Rating: 4.1/5

What Makes Cisco Webex the Best AskNicely Alternative in 2026?

Cisco Webex Experience Management is a strong AskNicely alternative in 2026 for organizations that want to run feedback surveys at scale while connecting customer insights directly to service operations. Unlike AskNicely, which is primarily centered on NPS collection, Cisco’s platform is designed to help enterprises create free surveys online, capture omnichannel feedback, and tie experience data to real customer journeys.

One of Cisco Webex Experience Management’s key strengths is its ability to collect feedback surveys across multiple touchpoints—digital, in-product, contact centers, and in-store interactions. This allows teams to move beyond simple relationship NPS and understand how specific interactions, channels, and agents influence the overall experience. Feedback can be triggered in real time after service events, support interactions, or digital journeys, giving teams timely and contextual insights.

The platform also applies AI and machine learning to feedback data, enabling advanced text analytics, sentiment detection, and journey-level insights. Compared to AskNicely, Cisco Webex Experience Management is better suited for organizations that need structured feedback programs connected to contact center performance, service recovery, and operational CX improvement.

Cisco Webex Experience Management Features

• Empower your agents with full visibility of customer journey experiences
• Advanced text analytics using artificial intelligence (AI) and machine learning (ML)
• Close the feedback loop with real-time alerts
• Make informed decisions through data capture feedback on customer experience
• Understand the full customer journey by breaking down data silos

6. SurveyMonkey Enterprise: Best AskNicely Alternative for Scalable Surveys & Secure Enterprise Feedback

• Best for: Enterprises needing scalable surveys with strong governance and security
• Use case: NPS, CSAT, CES, market research, multi-location feedback, AI-assisted insights, and secure data collection across teams and regions
• Why teams consider it over AskNicely: Broader survey flexibility and governance, but weaker real-time CX workflows and loop closure.
• G2 Rating: 4.4/5

What Makes SurveyMonkey the Best AskNicely Alternative in 2026?

SurveyMonkey Enterprise is a strong AskNicely alternative in 2026 for organizations that want to move beyond NPS-only programs and run scalable, secure feedback initiatives across multiple teams and use cases. While AskNicely focuses primarily on operationalizing NPS, SurveyMonkey Enterprise enables businesses to collect customer satisfaction, employee feedback, market research, and transactional surveys from a single, governed platform.

One of SurveyMonkey Enterprise’s key advantages over AskNicely is flexibility. Teams can design advanced surveys using a large template library, logic controls, and AI-assisted question recommendations—making it easier to collect both quantitative and qualitative insights at scale. This is especially valuable for organizations that need to analyze open-ended responses, segment feedback by region or department, and share insights across stakeholders.

SurveyMonkey Enterprise also offers stronger data governance and security than AskNicely, including SSO, role-based permissions, data encryption, and centralized admin controls. These capabilities make it well-suited for regulated industries and large, distributed teams that require compliance and consistency in how feedback data is collected and accessed.

SurveyMonkey Enterprise Features

• Gather multilocation feedback from the right audience at the right time
• Capture useful feedback throughout the customer journey
• Conduct market research to identify new areas of growth
• Secure sensitive feedback data with SSO, data encryption, and more
• Uncover customer insights using AI

SurveyMonkey falls short when it comes to question types, advanced features, and pricing plans. If you also searching for the best SurveyMonkey alternatives then check out the SurveyMonkey competitors that can meet your requirements. 

7. Medallia: Best AskNicely Alternative for Enterprise CX Management & Predictive Analytics

• Best for: Global enterprises running large-scale CX and loyalty programs
• Use case: Enterprise omnichannel VoC, predictive analytics, AI-driven insights, customer journey mapping, and closed-loop case management at scale
• How it compares to AskNicely: Far more powerful for enterprise CX, but significantly more complex and expensive
• G2 Rating: 4.5/5

What Makes Medallia the Best AskNicely Alternative in 2026?

Medallia is a powerful AskNicely alternative in 2026 for enterprises that need to measure customer loyalty across the entire customer journey—not just through NPS emails. While AskNicely is effective for running lightweight NPS programs, Medallia is built for organizations that want to understand how loyalty is influenced by every interaction, channel, and moment of truth.

Unlike AskNicely’s NPS-first approach, Medallia captures both solicited and unsolicited feedback from surveys, contact centers, digital interactions, reviews, and in-store experiences. This enables teams to measure customer loyalty in context—linking sentiment, effort, and satisfaction directly to specific touchpoints, agents, locations, or products.

Medallia’s AI-powered analytics go deeper than standard score tracking. Its machine learning models identify loyalty drivers, predict churn risk, and surface emerging issues before they impact retention. For large organizations, this means moving from reactive NPS tracking to proactive loyalty management, where insights are continuously fed into operational and CX workflows.

Medallia Features

• Drive loyalty at every point along the customer journey
• Capture the Voice of the customer and capture suggestions on the customer experience
• Create a rich experience profile for every customer to gain a 360° view
• Apply AI and machine learning to predict customer behavior

Medallia can be complex in terms of its learning curve, complicated and clunky features, and high costs. You can check out the list of our top Medallia competitors that best suit your requirements.

8. Qualtrics: Best AskNicely Alternative for Large-Scale Experience Management & Advanced Research

• Best for: Large enterprises, research teams, and organizations running advanced XM programs
• Use case: Experience management across CX, EX, PX, and BX, advanced survey logic, AI-driven analytics, governance-heavy data collection, and enterprise research
• Why teams outgrow AskNicely toward Qualtrics: Ideal for scale and research depth, but often overkill for teams seeking fast, operational CX action.
• G2 Rating: 4.4/5

What Makes Qualtrics the Best AskNicely Alternative in 2026?

Qualtrics is a leading AskNicely alternative in 2026 for organizations that need to run large-scale, research-driven customer experience programs beyond basic NPS tracking. While AskNicely is designed primarily for fast, operational NPS workflows, Qualtrics enables teams to capture, analyze, and act on feedback across customer, product, brand, and employee experience in a single enterprise platform.

Unlike AskNicely’s NPS-first structure, Qualtrics supports a wide range of feedback programs—including CSAT, CES, transactional surveys, longitudinal studies, and advanced market research. Its powerful survey logic, multi-language support, and statistical analysis tools make it especially well-suited for global enterprises and regulated industries that require precision, consistency, and methodological rigor.

Qualtrics also differentiates itself through advanced analytics and automation. With Qualtrics iQ, teams can apply AI-powered text analytics, sentiment detection, predictive modeling, and driver analysis to uncover what truly influences customer satisfaction and loyalty. These insights can then be routed into workflows and dashboards tailored for executives, CX leaders, and frontline teams—capabilities that go far beyond AskNicely’s core NPS loop.

Qualtrics Features

• Get quick and faster insights with enterprise survey software
• Manage data collection rules with advanced governance
• Get Qualtrics iQ as your automated expert to provide recommendations
• Prevent unauthorized personally identifiable data

Qualtrics has become too complex for enterprises looking for specialized services. Check out some of the top  Qualtrics competitors that you can switch to for quicker implementation.

Conclusion

AskNicely is a great tool for customer experience if you aim only to collect it using NPS tools. Also, it lacks some of the advanced features required for enterprises. Since future-proof customer data, advanced security, and a 360° view of customers are needed for excellent customer experience, make sure to choose a tool that better fits your needs.

If you're still confused about which one to choose from this above list, then you can try Zonka Feedback. The platform is an excellent way to reach your audience and drive business decisions with enterprise-grade features.

So what are you waiting for? Schedule a demo to explore more about the tool.