An Omnichannel Feedback Software Hear the voice of your customers from wherever they are and be at every touchpoint with Zonka Feedback.
Measure the right feedback metricsMeasure customer happiness, loyalty and effort using the right industry metrics - NPS, CES and CSAT
Get Enhanced SecuritySecurely sync data between different devices within a centralized database. Get full data security at Zonka Feedback.
Zonka Feedback helps you reach from customer experience and feedback to customer delight by giving the best platform to measure, analyze and grow. Our enterprise feedback platform is built to grow as you scale.
Zonka Feedback is tightly integrated with many CRMs, Point of Sales Systems, SMS Gateways, Email Gateways, Help & Ticketing Softwares, Email Marketing Softwares and others to do more with your feedback, and to do it easily.
With real-time feedback alerts, your team gets the power to close the feedback loop quicker than ever before.
Understand how your team is driving customer happiness on each parameter with detailed insights and sentiment analysis.
Set up your company’s brands and locations to manage customer feedback for your entire organization from one platform.
Give your team different access levels based on their roles in the organization.
Moving from another feedback system or from manually captured data? We can help you migrate your feedback data to Zonka Feedback.
We offer a variety of billing and payment options including credit card, net transfer, PayPal, check and more. Choose your own billing cycle.
We create and. add custom reports for you in your Zonka Feedback account so you can access powerful feedback analysis on one click.
View logs for your entire account - emails/SMS sends, devices accessed and more within your account or get request any account details from our team.
Get personalized and detailed onboarding sessions as well as regular training sessions to implement Zonka Feedback successfully.
Reach out to support through in-app chat, through email, raising tickets and phone calls - any time, and get all queries resolved quickly.
Get a dedicated account manager on call and email who can help you ensure your goals are reached swiftly and effectively.
"The best part is we moved from paper feedback system to Zonka app which is completely digital and it has every day alert notification which is great. The dashboard gives to complete live information so that you can act on feedback real time."
Vinit R, Quality Assurance Manager, Health City Cayman Islands
"We have been able to perform analysis on customer data, getting the insights of how customers feel and think while visiting our mall. It also provides good understanding on areas of improvement through their suggestions."
Manager IT at Select CITYWALK Shopping Center, New Delhi
"Great survery platform to generate a wealth of data. Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful."
Louis Isernia, Senior Manager of Information Technology at Griswold Home Care
iPad Surveys
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Creating Surveys
Multilingual Surveys
Collecting Feedback
Closing Feedback Loop
Reporting & Analytics
NPS Dashboard & Reporting
Multiple Locations & Chains
Offline Device Tracking
APIs, Webhooks & Integrations
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Customer Satisfaction
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Net Promoter Score
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Feedback Form Templates
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The Ultimate NPS Guide
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Blog and Insights
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Help Documentation
Customers
