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Zonka Feedback gets smarter with AI: Build smarter surveys, unlock deeper insights ➝

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ZONKA FEEDBACK FOR ENTERPRISE

Listen to Every Customer, At Scale

AI-powered Enterprise Feedback Management platform to help you easily capture feedback at scale, act upon it and improve continuously to grow your business. All while keeping data security a top priority.

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One platform to reach your audience everywhere

smartphone

An Omnichannel Feedback Software Hear the voice of your customers from wherever they are and be at every touchpoint with Zonka Feedback.

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Measure the right feedback metricsMeasure customer happiness, loyalty and effort using the right industry metrics - NPS, CES and CSAT

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Get Enhanced SecuritySecurely sync data between different devices within a centralized database. Get full data security at Zonka Feedback.

Trusted by businesses to measure and improve customer feedback

Simplify Experience Management with a Secure & Powerful Platform

Hosted on AWS Cloud

Zonka Feedback uses Amazon AWS cloud infrastructure, one of the most reliable and secure cloud computing environments. It leverages from AWS’s services such as EC2, Lambda, EBS, Auto Scaling, S3, Caching, and SES.

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Integrations

Zonka Feedback is tightly integrated with many CRMs, Point of Sales Systems, SMS Gateways, Email Gateways, Help & Ticketing Softwares, Email Marketing Softwares and others to do more with your feedback, and to do it easily.

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Native Tablet Apps

Zonka Feedback Tablet Apps are available on iOS and Android platforms and are written in native technologies enabling beautiful user experience and reliable data capture on-premises.

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Webhooks & APIs

Webhooks and APIs are essential for enterprises to automate processes. Zonka Feedback is Webhooks, APIs and JSON ready to enable integrations with your platform quickly and effectively.

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ANALYZE WITH AI

Uncover meaning in your data with AI

Experience data can come in different shapes & forms – text, ratings, emotions all mixed in. Zonka Feedback uses advanced AI & ML to sort through all your unstructured data to reveal customer sentiments

  • Sentiment & Text Analysis
  • Identify Emotions, Intent and Urgency
  • Entity Recognition
  • Feedback Themes & Classification
  • AI Auto Tagging
  • AI-Driven Conversational Comment Box
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ZF ENTERPRISE

Built for Enterprises

Your trust and security are our top priorities. As an ISO 27001:2022 certified company, GDPR and HIPAA compliant, we safeguard your data at every step, empowering you to scale with confidence

  • Top-notch Data Security
  • SSO, Roles and Permissions
  • Multiple Data Centers
  • NDA, Signed Agreements, BAA
  • Historical Data Import
  • CX Consulting

Helping you drive intelligent business decisions with enterprise-grade features

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Real-time Feedbacks

With real-time feedback alerts, your team gets the power to close the feedback loop quicker than ever before.

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Powerful Reporting

Understand how your team is driving customer happiness on each parameter with detailed insights and sentiment analysis.

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Multi-Location Setup

Set up your company’s brands and locations to manage customer feedback for your entire organization from one platform.

Users

Advanced User Roles

Give your team different access levels based on their roles in the organization.

Feedback

Historical feedback data migration

Moving from another feedback system or from manually captured data? We can help you migrate your feedback data to Zonka Feedback.

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Additional Billing Options

We offer a variety of billing and payment options including credit card, net transfer, PayPal, check and more. Choose your own billing cycle.

Analytics

Enterprise-grade reports

We create and. add custom reports for you in your Zonka Feedback account so you can access powerful feedback analysis on one click.

Finding Employee

Track everything

View logs for your entire account - emails/SMS sends, devices accessed and more within your account or get request any account details from our team.

Feedback Reports

Along with enterprise features, get unmatched support and service

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Personalized Onboarding

Get personalized and detailed onboarding sessions as well as regular training sessions to implement Zonka Feedback successfully. 

customer-service

Unmatched Support

Reach out to support through in-app chat, through email, raising tickets and phone calls - any time, and get all queries resolved quickly.

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Dedicated Account Manager

Get a dedicated account manager on call and email who can help you ensure your goals are reached swiftly and effectively.

ZF ENTERPRISE

Why Customer love Zonka

...who are delivering expeectional Zonka Impact.

healthcity-cayman

"The best part is we moved from paper feedback system to Zonka app which is completely digital and it has every day alert notification which is great. The dashboard gives to complete live information so that you can act on feedback real time."

Vinit R, Quality Assurance Manager, Health City Cayman Islands

Select-CityWalk-1

"We have been able to perform analysis on customer data, getting the insights of how customers feel and think while visiting our mall. It also provides good understanding on areas of improvement through their suggestions."

Manager IT at Select CITYWALK Shopping Center, New Delhi

grisworld-1

"Great survery platform to generate a wealth of data. Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful."

Louis Isernia, Senior Manager of Information Technology at Griswold Home Care

Customer Experience

200+

Global Brands

30+

Languages

30+

Countries

GDPR

Compliant

1 Million

Surveys per month

Get Started Today

Sign up for a 14-day free trial or schedule a demo to know more.

CX PLATFORM

SOLUTION

CX METRICS

CHANNEL

POPULAR TEMPLATES

RESOURCES

GUIDES

COMPANY

Zonka Feedback

Powerful Customer Surveys &
Product Feedback Platform

  • Zonka Feedback on Google Play
  • Zonka Feedback on AppStore

Trusted Security

  • ISO 27001 Logo
  • Hippa Compliant Logo
  • GDPR - Logo
Zonka Feedback Sales+1646 846-6000(Sales)
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  • Zonka Feedback LinkedIn
  • Zonka Feedback Twitter

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Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.