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Choose from 500+ ready-to-use survey templates or customize the surveys to resonate with your brand.
Get a holistic view of your customers by measuring all the CX metrics using an all-in-one feedback app.
Get feedback at all customer touch-points with an omni-channel yet central feedback management.
Get instant notifications via Slack, integrate feedback data in your CRM, and automate CX operations.
Customize your NPS Question
Modify the NPS Survey Question based on who you're sending the survey to - customers, employees, patients.
Measure Relationship & Transactional NPS
Make tweaks in your NPS Question based on whether you're measuring Relationship NPS or NPS after a transaction.
Variables & Pre-Fill Data
Pass data to your NPS surveys, pre-fill survey fields and use data in NPS Responses & Reports with Custom Variables & Attributes.
Integrate NPS survey software with your in-app SaaS and your website. You can take NPS surveys using:
Microsurveys
Use NPS Microsurveys to measure customer loyalty
Feedback Button
Place NPS feedback button anywhere in your website or in-app
Slide Outs
Using Slide-out NPS forms get instant feedback on website
Pop-ups
Trigger NPS Surveys as pop-up on Website after events
Exit-intent Surveys
Detect when the user is exiting the website and show them NPS survey while they are exiting
Embed & Links
Embed NPS surveys anywhere on your website or tool
Measure customer loyalty using on-premises Net Promoter score surveys on iPads, Android Tablets and Kiosks using Offline Survey App.
iOS - NPS Surveys
Use iPad Survey App to measure on-premises NPS remotely through iPads and iPhones.
Android - NPS Surveys
Set up Android Devices — Tablets & Smartphones into Feedback Devices for real-time feedback remotely.
Kiosk - NPS Surveys
Set up touchscreen devices as Kiosks to take unattended NPS surveys.
Offline NPS Surveys
Create NPS feedback forms on Zonka to collect responses without Wi-Fi, and sync later when you are online!
Measure Net Promoter Score using Email Surveys.
Email Survey Invitations
Send customized Email Surveys to customers with NPS Survey Link.
Embedded NPS into Email Surveys
Add Survey Question directly in the Email body and get higher response rate.
In-Signature Email Surveys
Insert NPS Survey Questions in Email Signature to get feedback.
Scheduled Email Surveys
Schedule NPS Email Surveys to be sent at a later date and time.
Email Survey Triggers via Integrations
Trigger email NPS surveys from the CRMs, Help Desks and others tools you use.
Zonka Feedback's NPS survey software allows you to send surveys using SMS.
One-click SMS Surveys
Send SMS Surveys with NPS survey form link to customers with customized SMS.
SMS Surveys with Integrations
Trigger NPS SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems and more.
Run NPS surveys on mobile apps, SaaS.
In-App and in-product NPS Surveys
Embed NPS microsurveys within your mobile app and SaaS or PaaS product to get real-time customer feedback on features, product usage and more.
Responsive Mobile Surveys
Build beautiful, mobile-responsive NPS surveys with Zonka Feedback that work seamlessly on all devices and screens.
Offline NPS Surveys
Take feedback without WiFi, on the go and sync automatically.
QR Code
Print QR Codes for customers to scan and instantly access NPS surveys on their mobile browsers.
Customer Feedback with CSAT, CES & NPS Surveys in Intercom
Intercom Messenger Surveys
Add NPS Survey to Intercom Messenger and get customer feedback on website and in-app.
Intercom Conversation Surveys
Allow Customer Success agents to trigger NPS Surveys in Intercom Conversations to gauge feedback.
Intercom NPS Email Surveys
Send automated Intercom Email Surveys based on workflows.
Survey Workflow in Custom Bots
Add Zonka Feedback Forms & NPS Surveys to an Intercom bot workflow
Intercom Post Surveys
Embed NPS Survey Questions or Feedback Button directly in Intercom Posts.
NPS Surveys for Chatbots
Use Zapier or Integrately to embed NPS Surveys with chatbots including Tawk, Tidio, Drift, Landbot, Mobile Monkey and more.
Trigger NPS Surveys using Native Integrations, Zapier and APIs
NPS Surveys for Helpdesks
Trigger NPS surveys after the ticket is updated, closed, or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.
CRMs & Marketing Automation + NPS Surveys
Send NPS surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.
Trigger Email Surveys via APIs
Use APIs to connect to your tools and automate sending NPS Surveys via emails based on events and triggers.
Trigger NPS SMS Surveys via APIs
Send SMS Surveys to customers based on events and triggers in tools you use with APIs.
Connect Apps with Zapier and Integrately
Connect to more than 3,000+ apps and automate NPS surveys and workflows with Zapier and Integrately.
Design your Workflow
Use a simple workflow designer to set up your triggers and actions for tasks.
Trigger Alerts & Actions for Detractors
Based on NPS survey responses, set Email Alerts for team, add tasks, mark responses as urgent or tag responses.
Update Contacts based on Net Promoter Score
Automatically add contacts to list based on their NPS survey responses, unsubscribe them or send them another Survey based on their score.
SCHEDULE A DEMO
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The demo is customized around you
Get answers to your unique questions and find out why Zonka Feedback is the right choice for your business.
Seeing is Believing!
Turn feedback data into customer-centric decisions, website visitors into happy clients, and customers into promoters.
Sync Data
Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers
Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Deep Integrations
Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.
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CLOSE THE FEEDBACK LOOP
See your feedback and NPS survey responses in real-time with individual Net Promoter Score in your Response Inbox. Easily filter survey types, respondents and responses by Promoters, Detractors, Passives directly from the Inbox. Get automated notifications, send automated responses, and close the feedback loop.
Response Inbox
View NPS feedback and responses in real-time in a Collaborative Response Inbox.
Filter Responses
Use filters to view specific NPS survey responses by using date, question and other filters.
Add NPS-driven Tasks & Actions
Create tasks for the team, and use CX automation and workflows to close the feedback loop.
Apologize to Detractors & Prevent Churn
Reach out to detractors immediately, take action and prevent customer churn
Get Suggestions from Passives
Reach out to Passives to get their suggestions. Make improvements and turn them to promoters.
Turn Promoters to Advocates & Influencers
Thank promoters and request them for online reviews, recommendations and testimonials.
NPS Meter ReportThis is an Overview Report to get a quick summary and analysis of NPS Responses, CX Metrics and Survey Channels.
NPS Trends ReportGet Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
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NPS Text AnalysisHave multiple locations? Analyze and compare their performance and scores.
NPS compared across LocationsWith this, get analysis and comparison of team member performance on each NPS survey question and metrics.
