Measure Customer Loyalty with NPS Survey Software

Measure, analyze and grow your Customer Loyalty with Zonka Feedback’s NPS Survey Software. Boost your promoters, engage with your passives and win back detractors.

Measure Customer Loyalty with NPS Survey Software
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1 million+ Surveys | 2000+ Businesses | 200+ Countries | 6 Continents | 39 Languages

  • sap
  • ernst-young-ey
  • nikon
  • air-arabia
  • bcg
  • apple
  • american-express


Best Customer Feedback & Survey Software

Create customized surveys and get in-depth customer insights to take feedback-driven business decisions.

Build Engaging
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Choose from 500+ ready-to-use survey templates or customize the surveys to resonate with your brand.

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Get a holistic view of your customers by measuring all the CX metrics using an all-in-one feedback app.

Collect via Offline, Email, SMS, Web
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Get feedback at all customer touch-points with an omni-channel yet central feedback management.

CX Automation
& Integrations
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Get instant notifications via Slack, integrate feedback data in your CRM, and automate CX operations.

Close the Feedback Loop

Identify promoters to improve your online reputation. Address negative feedback and reduce churn.

Actionable Reports & Insights

Identify trends from survey reports & take feedback-driven customer-centric business decisions


Create NPS Surveys & Customize

Using an easy WYSIWYG survey builder, you can build NPS Surveys in minutes or go for a ready-to-use NPS survey template.

NPS Survey Builder
  • refresh-cw-newCustomize your NPS Question

    Modify the NPS Survey Question based on who you're sending the survey to - customers, employees, patients.

  • mail-newMeasure Relationship & Transactional NPS

    Make tweaks in your NPS Question based on whether you're measuring Relationship NPS or NPS after a transaction.

  • share-2-newVariables & Pre-Fill Data

    Pass data to your NPS surveys, pre-fill survey fields and use data in NPS Responses & Reports with Custom Variables & Attributes.


NPS Survey Software to Reach where your Customers are

Create NPS Surveys for all important customer touch-points to gauge their satisfaction and loyalty.

Website Feedback

Integrate NPS survey software with your in-app SaaS and your website. You can take NPS surveys using:

  • Microsurveys

    Use NPS Microsurveys to measure customer loyalty

  • Feedback Button

    Place NPS feedback button anywhere in your website or in-app

  • Slide Outs

    Using Slide-out NPS forms get instant feedback on website

  • Pop-ups

    Trigger NPS Surveys as pop-up on Website after events

  • Exit-intent Surveys

    Detect when the user is exiting the website and show them NPS survey while they are exiting

  • Embed & Links

    Embed NPS surveys anywhere on your website or tool

NPS Website Survey

Survey App & Offline Surveys

Measure customer loyalty using on-premises Net Promoter score surveys on iPads, Android Tablets and Kiosks using Offline Survey App.

  • iOS - NPS Surveys

    Use iPad Survey App to measure on-premises NPS remotely through iPads and iPhones.

  • Android - NPS Surveys

    Set up Android Devices — Tablets & Smartphones into Feedback Devices for real-time feedback remotely.

  • Kiosk - NPS Surveys

    Set up touchscreen devices as Kiosks to take unattended NPS surveys.

  • Offline NPS Surveys

    Create NPS feedback forms on Zonka to collect responses without Wi-Fi, and sync later when you are online!


Email Surveys

Measure Net Promoter Score using Email Surveys.

  • Email Survey Invitations

    Send customized Email Surveys to customers with NPS Survey Link.

  • Embedded NPS into Email Surveys

    Add Survey Question directly in the Email body and get higher response rate.

  • In-Signature Email Surveys

    Insert NPS Survey Questions in Email Signature to get feedback.

  • Scheduled Email Surveys

    Schedule NPS Email Surveys to be sent at a later date and time.

  • Email Survey Triggers via Integrations

    Trigger email NPS surveys from the CRMs, Help Desks and others tools you use.

NPS - Email Survey

SMS Surveys

Zonka Feedback's NPS survey software allows you to send surveys using SMS.

  • One-click SMS Surveys

    Send SMS Surveys with NPS survey form link to customers with customized SMS.

  • SMS Surveys with Integrations

    Trigger NPS SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems and more.


Mobile Surveys

Run NPS surveys on mobile apps, SaaS.

  • In-App and in-product NPS Surveys

    Embed NPS microsurveys within your mobile app and SaaS or PaaS product to get real-time customer feedback on features, product usage and more.

  • Responsive Mobile Surveys

    Build beautiful, mobile-responsive NPS surveys with Zonka Feedback that work seamlessly on all devices and screens.

  • Offline NPS Surveys

    Take feedback without WiFi, on the go and sync automatically.

  • QR Code

    Print QR Codes for customers to scan and instantly access NPS surveys on their mobile browsers.

Mobile survey for NPS

Live Chat NPS - Intercom, Tidio, Tawk & all other Chatbots

Customer Feedback with CSAT, CES & NPS Surveys in Intercom

  • Intercom Messenger Surveys

    Add NPS Survey to Intercom Messenger and get customer feedback on website and in-app.

  • Intercom Conversation Surveys

    Allow Customer Success agents to trigger NPS Surveys in Intercom Conversations to gauge feedback.

  • Intercom NPS Email Surveys

    Send automated Intercom Email Surveys based on workflows.

  • Survey Workflow in Custom Bots

    Add Zonka Feedback Forms & NPS Surveys to an Intercom bot workflow

  • Intercom Post Surveys

    Embed NPS Survey Questions or Feedback Button directly in Intercom Posts.

  • NPS Surveys for Chatbots

    Use Zapier or Integrately to embed NPS Surveys with chatbots including Tawk, Tidio, Drift, Landbot, Mobile Monkey and more.


Integrations & APIs

Trigger NPS Surveys using Native Integrations, Zapier and APIs

  • NPS Surveys for Helpdesks

    Trigger NPS surveys after the ticket is updated, closed, or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.

  • CRMs & Marketing Automation + NPS Surveys

    Send NPS surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.

  • Trigger Email Surveys via APIs

    Use APIs to connect to your tools and automate sending NPS Surveys via emails based on events and triggers.

  • Trigger NPS SMS Surveys via APIs

    Send SMS Surveys to customers based on events and triggers in tools you use with APIs.

  • Connect Apps with Zapier and Integrately

    Connect to more than 3,000+ apps and automate NPS surveys and workflows with Zapier and Integrately.


Start building stronger customer relationships today


Create and automate NPS-based Workflows

Trigger actions for all responses, or conditional actions based on NPS Scores - for detractors, passives and promoters.

  • refresh-cw-newDesign your Workflow

    Use a simple workflow designer to set up your triggers and actions for tasks.

  • mail-newTrigger Alerts & Actions for Detractors

    Based on NPS survey responses, set Email Alerts for team, add tasks, mark responses as urgent or tag responses.

  • share-2-newUpdate Contacts based on Net Promoter Score

    Automatically add contacts to list based on their NPS survey responses, unsubscribe them or send them another Survey based on their score.


See Zonka Feedback in Action!

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  • refresh-cw-newThe demo is customized around you

    Get answers to your unique questions and find out why Zonka Feedback is the right choice for your business.

  • mail-newSeeing is Believing!

    Turn feedback data into customer-centric decisions, website visitors into happy clients, and customers into promoters.



Integrate With Your Existing Tools

Connect your favorite tools for a seamless feedback management.

  • refresh-cw-newSync Data 

    Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.

  • mail-newAutomatic Email Triggers 

    Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.

  • share-2-newDeep Integrations

    Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.

  • salesforce
  • hubspot
  • zendesk
  • slack
  • front
  • freshdesk
  • intercom
  • zoom
  • helpscout
  • pipedrive
  • active_campaign
  • airtable
  • webex
  • mailchimp
  • google_sheets
  • freshcaller
  • webhooks
  • 5,000+
    integrations with
  • zapier
  • integrately
  • make


View & Track Responses in Real-time and Close the Feedback Loop

See your feedback and NPS survey responses in real-time with individual Net Promoter Score in your Response Inbox. Easily filter survey types, respondents and responses by Promoters, Detractors, Passives directly from the Inbox. Get automated notifications, send automated responses, and close the feedback loop.


Response Inbox Response Inbox

View NPS feedback and responses in real-time in a Collaborative Response Inbox.

Filter ResponsesFilter Responses

Use filters to view specific NPS survey responses by using date, question and other filters.

Add NPS-driven Tasks & ActionsAdd NPS-driven Tasks & Actions

Create tasks for the team, and use CX automation and workflows to close the feedback loop.

Apologize to Detractors & Prevent Churn Apologize to Detractors & Prevent Churn

Reach out to detractors immediately, take action and prevent customer churn

Get Suggestions From Passives Get Suggestions from Passives

Reach out to Passives to get their suggestions. Make improvements and turn them to promoters.

Turn Promoters to Advocates & Influencers Turn Promoters to Advocates & Influencers

Thank promoters and request them for online reviews, recommendations and testimonials.


View, Track & Analyze NPS Surveys

Get insightful NPS Survey Reports instantly to calculate, analyze your NPS performance and take data-driven business decisions.

NPS Meter Report NPS Meter Report

This is an Overview Report to get a quick summary and analysis of NPS Responses, CX Metrics and Survey Channels.

NPS Trends Report NPS Trends Report

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

NPS Text Analytics NPS Text Analysis

Have multiple locations? Analyze and compare their performance and scores.

NPS Compared Across Locations NPS compared across Locations

With this, get analysis and comparison of team member performance on each NPS survey question and metrics.

nps_meter_report nps_trends_report nps_text_analysis nps_compared_across_location

Start building stronger customer relationships today