Simplest + Most Powerful Airport Feedback System

Capture passenger feedback with real-time patient feedback at key airport touchpoints including check-in, security, in-flight, post-journey, restrooms, and more.

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Enhance Passenger Experience

Enhance the airport customer experience by identifying areas of improvement, reduce pain points, & provide better travel experience.

Improve Security and Safety

Identify and address passenger concerns at different touchpoints to improve security protocols and safety measures.

Service Quality Improvement

Target service enhancements to improve passenger satisfaction by gathering feedback on check-in, boarding, and in-flight experiences.

Facility Upkeep and Cleanliness

Use airport feedback software to gauge on-premise data and ensure high cleanliness standard in lounge, restrooms, and airport facilities.

Airline Staff Feedback

Measure Passenger Feedback for Airline Staff

Measure team-specific passenger feedback. Access detailed team performance reports, compare performance and use insights to enhance service quality and customer care.

Track Airline Staff Performance
Leaderboards
Staff Trends Report

Closing the Feedback Loop

Address & Resolve Passenger Concerns in real-time

Effortlessly close every passenger feedback loop with automated workflows to meet and exceed passenger expectations. Follow up on the feedback, route feedback to the right team, and enhance service quality. Quickly address passenger concerns, resolve them on the spot, and elevate travel experience.

Passenger Case Management
Automated Feedback Routing
Automatic Follow-ups
Closed Loop Processes

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TYPES OF PASSENGER FEEDBACK FORMS

Set up different Passenger Surveys

Airline Passenger Feedback

Capture feedback of your airline passengers and measure their experience in detail - including staff behavior, cleanliness, ambiance, etc.

Check-in Counter Feedback

Capture feedback on the Check-in process and assess how smooth or difficult it is for the customers to complete the process.

Passenger Onboarding Feedback

Measure customer feedback on the onboarding process to deliver an exemplary passenger experience every time.

Washroom Feedback

Get customer feedback on the washroom using offline surveys to measure cleanliness and overall passenger experience with the toilet services.

Food Court Feedback

Assess the quality of food delivered at the airport food courts and lounges by taking customer feedback on the Food court.

Security & Immigration Feedback

Capture feedback to measure the customer experience at security and immigration check-points at the airport.

Lounge & Waiting Room Feedback

With Lounge & Waiting Room Feedback, measure the customer satisfaction and comfort level at these airport facilities.

Post Airport Experience Survey

Capture passenger experiences post-flight through email and SMS with a post-airport experience survey

Transfer Area Feedback

Get feedback on passenger satisfaction and experience at the transfer area for actionable insights to make required improvements

Retail & Duty-Free Shopping Feedback

Capture the shopping experience of the passengers at Duty-Free and retail stores with this airport passenger feedback.

Airport Helpdesk Feedback

Measure the effectiveness and performance of Customer Service with Airport Helpdesk feedback to improve the passenger experience.

Airport Website Feedback

Capture customer experience with the airline website to make it easy for the passengers to book, check in, or track their flight schedule.

Integrations

Connect and Manage Feedback with the Tools You Use

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

Sync CX Data: Automatically sync CX data with your systems.
Trigger Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
APIs and Webhooks: Build custom integrations and workflows.

Explore all Integrations

Intercom

Integrate feedback seamlessly into Salesforce to personalize customer journeys, predict churn, and drive growth with actionable insights.

Zendesk

Embed NPS Surveys inside Zendesk emails, signature or trigger surveys after a ticket is updated, solved, or closed.

Freshdesk

Create Contact Lists in Zonka Feedback based on conditions and filters. Use these lists to send Email Surveys.

Help Scout

Measure Team Performance and Customer Loyalty by embedding NPS Surveys inside Help Scout conversations.

Integrations & APIs

Use Integrations and APIs to trigger NPS Surveys and measure Customer Loyalty at the right time.

WebHooks

Deliver real-time feedback alerts via Webhooks, enabling instant action and seamless integration into workflows.

 Powerful Airport Feedback System

Everything You Need to Deliver Exceptional Passenger Experience

Zonka Feedback offers a powerful airport feedback system to build and scale airport feedback programs. Collect and measure passenger feedback, get real-time insights, and automate closing the feedback loop.

AI Survey Builder

Design surveys effortlessly with AI, pre-defined templates, and advanced customization, supporting multiple languages and comprehensive question types.

Multi-channel Feedback Collection

Collect feedback seamlessly across email, SMS, web widgets, in-app surveys, and offline modes, ensuring broad and consistent data capture.

NPS, CES, and CSAT Surveys

Measure loyalty, effort, and satisfaction with specialized survey tools, offering detailed insights into customer experience metrics.

AI-driven Platform

Create intelligent feedback programs through AI-driven survey creation, sentiment analysis, and AI insights. Automatically categorize feedback by themes and urgency, utilize AI translations, and generate summaries for data-driven decisions with this airport feedback system.

Workflow Designer

Automate feedback management with customizable workflows, ensuring timely follow-up actions and closing feedback loops efficiently.

Advanced Reporting

Create customizable, location-based, or agent-based reports filtered by CX metrics, questions, and attributes.

Collaborative Response Inbox

Centralize and manage all feedback responses, enabling team collaboration, issue tracking, and effective communication directly from the platform.

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

This product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs. Also met our compliance needs as an organization

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data.

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

See More Customer Stories

Product Tour

Simplest + Most Powerful Airport Feedback System

Enhance Passenger Experience

Improve Security and Safety

Service Quality Improvement

Facility Upkeep and Cleanliness

Trusted by 1000+ Brands Globally

Transform Passenger Experience at Every Touchpoint

Airline Staff Feedback

Measure Passenger Feedback for Airline Staff

Closing the Feedback Loop

Address & Resolve Passenger Concerns in real-time

Set up different Passenger Surveys

Airline Passenger Feedback

Check-in Counter Feedback

Passenger Onboarding Feedback

Washroom Feedback

Food Court Feedback

Security & Immigration Feedback

Lounge & Waiting Room Feedback

Post Airport Experience Survey

Transfer Area Feedback

Retail & Duty-Free Shopping Feedback

Airport Helpdesk Feedback

Airport Website Feedback

Integrations

Connect and Manage Feedback with the Tools You Use

Intercom

Zendesk

Freshdesk

Help Scout

Integrations & APIs

WebHooks

Ensure Enterprise CX Excellence

Data Security & Compliance

SSO and User Permission

Data Hosting & Localization

Enterprise-grade Services

Everything You Need to Deliver Exceptional Passenger Experience

AI Survey Builder

Multi-channel Feedback Collection

NPS, CES, and CSAT Surveys

AI-driven Platform

Workflow Designer

Advanced Reporting

Collaborative Response Inbox

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

Powering 2,000+ of the best customer experiences

CX PLATFORM

SOLUTION

CX METRICS

CHANNEL

POPULAR TEMPLATES

RESOURCES

GUIDES & BLOGS

COMPANY

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