Introducing User Segmentation — Deliver surveys and feedback forms with precise targeting using powerful User Segments. Learn more
Zonka Feedback gets smarter with AI: Build smarter surveys, unlock deeper insights ➝
AIRLINE PASSENGER FEEDBACK SOFTWARE
Capture passenger feedback at multiple touchpoints at the airport including check-in, post-security check, during & after journey, washrooms and other critical areas in real-time.
Sign up now for free and start taking customer feedback in minutes!
With Check-in, Food Court, Immigration, & Lounge Surveys - reach and measure passenger experience at every touchpoint.
Enable key stakeholders to view passenger feedback & set real-time alerts & notifications to keep them informed for quick action.
With automated workflows and closing the feedback loop, deliver positive passenger experiences so they keep coming back.
Using actionable insights, work toward improving the overall passenger experience and satisfaction with the airlines.
BUILD AIRLINE FEEDBACK FORMS
Use a simple WYSIWYG Survey builder to ask any questions in your Airline Feedback Form.
Build Experience
Build different customer experiences: Measure NPS, CES, CSAT. Conduct Surveys, Polls & Quizzes.
Dynamic Surveys
Use skip logic, survey redirection, answer piping, themes, languages and more to create Dynamic Surveys.
Variables & Pre-Fill Data
With Custom Variables & Attributes, pass data to your surveys, pre-fill survey fields and enrich your responses and reports. .
TYPES OF PASSENGER FEEDBACK FORMS
Capture feedback of your airline passengers and measure their experience in detail - including staff behavior, cleanliness, ambiance, etc.
Capture feedback on the Check-in process and assess how smooth or difficult it is for the customers to complete the process
Measure customer feedback on the onboarding process to deliver an exemplary passenger experience every time.
Get customer feedback on the washroom to measure the cleanliness and overall passenger experience with the toilet services.
Assess the quality of food delivered at the airport by taking customer feedback on the Food court.
Capture feedback to measure the customer experience at security and immigration check-points at the airport.
With Lounge & Waiting Room Feedback, measure the customer satisfaction and comfort level at these airport facilities.
Capture passenger experience post-flight through email and SMS with a post-airport experience survey
Get feedback on passenger satisfaction and experience at the transfer area for actionable insights to make required improvements
Capture the shopping experience of the passengers at Duty-Free and retail stores with this airport passenger feedback.
Measure the effectiveness and performance of Customer Service with Airport Helpdesk feedback to improve the passenger experience.
Capture customer experience with the airline website to make it easy for the passengers to book, check in, or track their flight schedule.
AIRLINE STAFF FEEDBACK
Add your staff members to your Airlines Feedback Software and measure passengers’ feedback about respective teams.
MULTICHANNEL AIRLINES FEEDBACK SOFTWARE
Get instant feedback using 100% customizable website surveys.
Microsurveys
Microsurveys to get instant feedback from your users
Feedback Button
Place feedback button anywhere in your website or web product
Slide Outs
Left and Right Slide-outs enabling you to get instant feedback
Pop-ups
Conditional pop-ups to capture feedback
Exit Surveys
Detect when the user is exiting the website and survey them
Embed & Links
Embed or Link surveys anywhere on your website
Measure on-premises Customer Loyalty on iPads, Android Tablets and Kiosks using Offline Survey App.
iOS Surveys
Use iPad Survey App to measure on-premises NPS through iPads and iPhones.
Android Surveys
Set up Android Devices — Tablets & Smartphones into Feedback Devices for real-time feedback
Kiosk Feedback
Set up touchscreen devices as Kiosks to take unattended feedback.
Offline Surveys
Take feedback and collect responses without Wi-Fi. Sync anytime.
Measure Customer Feedback with Email Surveys.
Email Survey Invitations
Send customized Email Surveys to customers with Survey Link.
Embedded Email Surveys
Add Survey Question directly in Email body and get higher response rate.
In-Signature Email Surveys
Insert Survey Question in Email Signature to get feedback.
Scheduled Email Surveys
Schedule Email Surveys to be sent at a later date and time.
Email Survey Triggers via Integration
Trigger email surveys from the CRMs, Help Desks and others tools you use.
Take Customer Feedback through SMS Text Surveys.
One-click SMS Surveys
Send SMS Surveys with feedback form link to customers with customized SMS.
SMS Surveys with Integrations
Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems nd more.
Run surveys on-the-go, on mobile devices.
In-App Surveys
Embed microsurveys within your app and product to get real-time customer feedback on features, product usage and more.
Responsive Mobile Surveys
Build beautiful, mobile responsive surveys with Zonka Feedback that work seamlessly on all devices and screens.
Offline Surveys
Take feedback without WiFi, on the go and sync automatically.
QR Code
Print QR Code for customers to scan and instantly access Survey on their Mobile browsers.
Customer Feedback with CSAT, CES & NPS Surveys in Intercom
Intercom Messenger Surveys
Add Survey to Intercom Messenger and get customer feedback on website and in-app.
Intercom Conversation Surveys
Allow Customer Success Agents to trigger Surveys in Intercom Conversations to gauge feedback.
Email Surveys
Send automated Intercom Email Surveys based on workflows.
Survey Workflow in Custom Bots
Add Zonka Feedback Forms & Surveys to an Intercom bot workflow
Intercom Post Surveys
Embed Survey Questions or Feedback Button directly in Intercom Posts.
Trigger Surveys using Native Integrations, Zapier and APIs
Helpdesks
Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.
CRMs & Marketing Automation
Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.
Trigger Email Surveys via APIs
Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.
Trigger SMS Surveys via APIs
Send SMS Surveys to customers based on events and triggers in tools you use with APIs.
Connect Apps with Zapier
Connect to more than 3,000+ apps and automate workflows with Zapier.
RESPONSE INBOX
See your feedbacks and survey responses in real-time with the Net Promoter Score in your Response Inbox. Easily filter by Promoters, Detractors, Passives directly from the Inbox. Filter your Responses, add Tags to identify themes, search by Name, Comments and more.
Response Inbox
View feedback and responses in real-time in a Collaborative Response Inbox.
Response Inbox
View feedback and responses in real-time in a Collaborative Response Inbox.
Response Inbox
View feedback and responses in real-time in a Collaborative Response Inbox.
Response Inbox
View feedback and responses in real-time in a Collaborative Response Inbox.
Response Inbox
View feedback and responses in real-time in a Collaborative Response Inbox.
Response Inbox
View feedback and responses in real-time in a Collaborative Response Inbox.
TYPES OF PATIENT SURVEYS
View complete analysis of patient feedback with detailed reporting with tables, graphs and text analysis. View trends and know what patients think about facilities, staff and more.
Patients and visitors can give feedbacks and rate caregivers, doctors, nurses and other staff. These reports and analysis can be used to evaluate staff performance over time.
Get summarized reports in your email inbox with no lags. Schedule daily, monthly or weekly summary digests to stay updated on patient feedback at your clinic or hospital.
Use location-comparative reports to compare performance of each clinic and hospital and assess areas of improvement. Use date-comparative reports to evaluate improvements over time.
Use location-comparative reports to compare performance of each clinic and hospital and assess areas of improvement. Use date-comparative reports to evaluate improvements over time.
Create Engaging Experiences
Create and customize engaging surveys in minutes with an easy-to-use WYSIWYG editor.
Build Experience
Build different customer experiences: Measure NPS, CES, CSAT. Conduct Surveys, Polls & Quizzes.
Dynamic Surveys
Use skip logic, survey redirection, answer piping, themes, languages and more to create Dynamic Surveys.
Variables & Pre-Fill Data
With Custom Variables & Attributes, pass data to your surveys, pre-fill survey fields and enrich your responses and reports. .
INTEGRATIONS
Connect your favorite tools for a seamless feedback management.
Sync Data
Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers
Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Deep Integrations
Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.
Global Brands
Countries
Surveys per month
Quick to setup. Highly engaging. 50% more responses. Transform customer experiences.
14 Days. Full Access. No credit card required.
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Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.