Using a digital feedback software, you can hear the voice of each passenger – about airport staff, airport amenities and general passenger perception about the airport and about the flights. It gives you a platform to recognize key trends, track repetitive issues and resolve them faster than before.
Choose from multiple touchpoints and methods of taking feedback like tablets, kiosks, online, email and sms to get customer feedback post flight in airlines.
Create engaging and effective airline passenger feedback forms & surveys. Customize feedback questions, fonts, colors, emoticons & more.
Get real-time notifications and alerts for all passenger feedbacks.
Let teams work together on feedbacks and take action using Zonka’s Collaborative Response Manager. Tag low feedbacks and mark those which require follow-ups. Take corrective actions to close the feedback loop.
With Zonka Feedback, quick insights and in-depth analysis of customer feedbacks lead to better understanding of customers’ sentiment and satisfaction, complaints and quicker resolutions.
Enhance your passenger/visitor experience by capturing their feedbacks from multiple channels at key areas of the airport.
Allow passengers to rate the ground staff and help desk staff by asking questions on various parameters in the survey.
Use date-comparative reports to compare the performance of your airport facilities and passenger satisfaction levels over time.
Set up daily, weekly or monthly digests of the passenger feedbacks delivered in your inbox to stay updated.