Using a digital feedback software, you can hear the voice of each passenger – about airport staff, airport amenities and general passenger perception about the airport and about the flights. It gives you a platform to recognize key trends, track repetitive issues and resolve them faster than before.
Capture Passenger Feedback at Airlines & Airports. Start Now.
Set up a feedback system at different airports and terminals. Easily track and compare feedback and passenger satisfaction across locations.
Take feedback at airports and airlines using tablets, smartphones or send feedback form link via Email and SMS or print QR code or link.
Your passengers speak different languages? No problem – set up your customer feedback form in multiple languages and let customers choose!
Choose from multiple touchpoints and methods of taking feedback like tablets, kiosks, online, email and sms to get customer feedback post flight in airlines.
Create engaging and effective airline passenger feedback forms & surveys. Customize feedback questions, fonts, colors, emoticons & more.
Get real-time notifications and alerts for all passenger feedbacks.
Let teams work together on feedbacks and take action using Zonka’s Collaborative Response Manager. Tag low feedbacks and mark those which require follow-ups. Take corrective actions to close the feedback loop.
An effective Airport & Airline Passenger Feedback Software
With Zonka Feedback, quick insights and in-depth analysis of customer feedbacks lead to better understanding of customers’ sentiment and satisfaction, complaints and quicker resolutions.
Enhance your passenger/visitor experience by capturing their feedbacks from multiple channels at key areas of the airport.
Allow passengers to rate the ground staff and help desk staff by asking questions on various parameters in the survey.
Use date-comparative reports to compare the performance of your airport facilities and passenger satisfaction levels over time.
Set up daily, weekly or monthly digests of the passenger feedbacks delivered in your inbox to stay updated.
Track passenger feedback while at the airport and post flight