CES 2023 Zonka Feedback is at CES 2023. Meet us at the Venetian Expo Hall D, Booth no. 55828, Stand 18.

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AIRLINE PASSENGER FEEDBACK SOFTWARE

Measure Passenger Experience at Airport with Airport Feedback Software

Capture passenger feedback at multiple touchpoints at the airport including check-in, post-security check, during & after journey, washrooms and other critical areas in real-time. 

Sign up now for free and start taking customer feedback in minutes!

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1 million+ Surveys | 2,000+ Businesses | 100+ Countries | 6 Continents | 39 Languages

  • sap
  • ernst-young-ey
  • nikon
  • air-arabia
  • bcg
  • apple
  • american-express
  • Build Engaging Surveys
  • Measure NPS, CES, CSAT
  • Collect via Offline, Email, SMS, Web
  • CX Automation & Integrations
  • Close the Feedback Loop
  • Actionable Reports & Insights

Transform Passenger Experience with Airline Feedback Software

Measure Passenger Feedback at key points

With Check-in, Food Court, Immigration, & Lounge Surveys - reach and measure passenger experience at every touchpoint. 

Alert team to resolve issues in real-time

Enable key stakeholders to view passenger feedback & set real-time alerts & notifications to keep them informed for quick action. 

Improve Passenger Satisfaction at Airport

With automated workflows and closing the feedback loop, deliver positive passenger experiences so they keep coming back. 

Transform Airport Passenger experience

Using actionable insights, work toward improving the overall passenger experience and satisfaction with the airlines.

Survey Builder-1

BUILD AIRLINE FEEDBACK FORMS

Create & Customize your Airline Passenger Feedback Forms

Use a simple WYSIWYG Survey builder to ask any questions in your Airline Feedback Form.

  • bookmarkBuild Experience

    Build different customer experiences: Measure NPS, CES, CSAT. Conduct Surveys, Polls & Quizzes.

  • file-textDynamic Surveys

    Use skip logic, survey redirection, answer piping, themes, languages and more to create Dynamic Surveys. 

  • message-square Variables & Pre-Fill Data

    With Custom Variables & Attributes, pass data to your surveys, pre-fill survey fields and enrich your responses and reports. .

Bulid your first survey 

TYPES OF PASSENGER FEEDBACK FORMS

Set up different Passenger Surveys

Airline Passenger Feedback

Capture feedback of your airline passengers and measure their experience in detail - including staff behavior, cleanliness, ambiance, etc.

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Check-in Counter Feedback

Capture feedback on the Check-in process and assess how smooth or difficult it is for the customers to complete the process

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Passenger Onboarding Feedback

Measure customer feedback on the onboarding process to deliver an exemplary passenger experience every time.

nps_text_analysis
Washroom Feedback

Get customer feedback on the washroom to measure the cleanliness and overall passenger experience with the toilet services.

nps_compared_across_location
Food Court Feedback

Assess the quality of food delivered at the airport by taking customer feedback on the Food court.

nps_meter_report
Security & Immigration Feedback

Capture feedback to measure the customer experience at security and immigration check-points at the airport.

nps_trends_report
Lounge & Waiting Room Feedback

With Lounge & Waiting Room Feedback, measure the customer satisfaction and comfort level at these airport facilities.

nps_text_analysis
Post Airport Experience Survey

Capture passenger experience post-flight through email and SMS with a post-airport experience survey

nps_compared_across_location
Transfer Area Feedback

Get feedback on passenger satisfaction and experience at the transfer area for actionable insights to make required improvements

nps_meter_report
Retail & Duty-Free Shopping Feedback

Capture the shopping experience of the passengers at Duty-Free and retail stores with this airport passenger feedback.

nps_trends_report
Airport Helpdesk Feedback

Measure the effectiveness and performance of Customer Service with Airport Helpdesk feedback to improve the passenger experience.

nps_text_analysis
Airport Website Feedback

Capture customer experience with the airline website to make it easy for the passengers to book, check in, or track their flight schedule.

nps_compared_across_location
nps_meter_report nps_trends_report nps_text_analysis nps_compared_across_locationnps_meter_report nps_trends_report nps_text_analysis nps_compared_across_locationnps_meter_report nps_trends_report nps_text_analysis nps_compared_across_location

AIRLINE STAFF FEEDBACK

Measure passenger feedback for airline staff

Add your staff members to your Airlines Feedback Software and measure passengers’ feedback about respective teams.

  • Measure feedback for specific staff
  • Get team-wise and comparison reports
  • View satisfaction scores, responses and reports for staff in Team Performance Report
  • Use the feedback reports and data to implement more customer-care approach
  • Improve quality of service and care
Survey Builder-1

MULTICHANNEL AIRLINES FEEDBACK SOFTWARE

Reach your passengers and seek their feedback on every touchpoint, through all channels

Website Feedback

Get instant feedback using 100% customizable website surveys.

  • Microsurveys

    Microsurveys to get instant feedback from your users

  • Feedback Button

    Place feedback button anywhere in your website or web product

  • Slide Outs

    Left and Right Slide-outs enabling you to get instant feedback

  • Pop-ups

    Conditional pop-ups to capture feedback

  • Exit Surveys

    Detect when the user is exiting the website and survey them

  • Embed & Links

    Embed or Link surveys anywhere on your website

Survey App & Offline Surveys

Measure on-premises Customer Loyalty on iPads, Android Tablets and Kiosks using Offline Survey App. 

  • iOS Surveys

    Use iPad Survey App to measure on-premises NPS through iPads and iPhones.

  • Android Surveys

    Set up Android Devices — Tablets & Smartphones into Feedback Devices for real-time feedback

  • Kiosk Feedback

    Set up touchscreen devices as Kiosks to take unattended feedback.

  • Offline Surveys

    Take feedback and collect responses without Wi-Fi. Sync anytime.

Email Surveys

Measure Customer Feedback with Email Surveys.

  • Email Survey Invitations

    Send customized Email Surveys to customers with Survey Link.

  • Embedded Email Surveys

    Add Survey Question directly in Email body and get higher response rate.

  • In-Signature Email Surveys

    Insert Survey Question in Email Signature to get feedback.

  • Scheduled Email Surveys

    Schedule Email Surveys to be sent at a later date and time.

  • Email Survey Triggers via Integration

    Trigger email surveys from the CRMs, Help Desks and others tools you use.

SMS Surveys

Take Customer Feedback through SMS Text Surveys.

  • One-click SMS Surveys

    Send SMS Surveys with feedback form link to customers with customized SMS.

  • SMS Surveys with Integrations

    Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems nd more.

Mobile Surveys

Run surveys on-the-go, on mobile devices.

  • In-App Surveys

    Embed microsurveys within your app and product to get real-time customer feedback on features, product usage and more.

  • Responsive Mobile Surveys

    Build beautiful, mobile responsive surveys with Zonka Feedback that work seamlessly on all devices and screens.

  • Offline Surveys

    Take feedback without WiFi, on the go and sync automatically.

  • QR Code

    Print QR Code for customers to scan and instantly access Survey on their Mobile browsers.

Intercom

Customer Feedback with CSAT, CES & NPS Surveys in Intercom

  • Intercom Messenger Surveys

    Add Survey to Intercom Messenger and get customer feedback on website and in-app.

  • Intercom Conversation Surveys

    Allow Customer Success Agents to trigger Surveys in Intercom Conversations to gauge feedback.

  • Email Surveys

    Send automated Intercom Email Surveys based on workflows.

  • Survey Workflow in Custom Bots

    Add Zonka Feedback Forms & Surveys to an Intercom bot workflow

  • Intercom Post Surveys

    Embed Survey Questions or Feedback Button directly in Intercom Posts.

Integrations & APIs

Trigger Surveys using Native Integrations, Zapier and APIs

  • Helpdesks

    Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.

  • CRMs & Marketing Automation

    Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.

  • Trigger Email Surveys via APIs

    Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.

  • Trigger SMS Surveys via APIs

    Send SMS Surveys to customers based on events and triggers in tools you use with APIs.

  • Connect Apps with Zapier

    Connect to more than 3,000+ apps and automate workflows with Zapier.

RESPONSE INBOX

View & Track Real-time Responses

See your feedbacks and survey responses in real-time with the Net Promoter Score in your Response Inbox. Easily filter by Promoters, Detractors, Passives directly from the Inbox. Filter your Responses, add Tags to identify themes, search by Name, Comments and more.

Response Inbox - Healthcare Survey (4) (1)

 

Response Inbox

View feedback and responses in real-time in a Collaborative Response Inbox.

Response Inbox

View feedback and responses in real-time in a Collaborative Response Inbox.

Response Inbox

View feedback and responses in real-time in a Collaborative Response Inbox.

Response Inbox

View feedback and responses in real-time in a Collaborative Response Inbox.

Response Inbox

View feedback and responses in real-time in a Collaborative Response Inbox.

Response Inbox

View feedback and responses in real-time in a Collaborative Response Inbox.

TYPES OF PATIENT SURVEYS

Set up different types of Healthcare Surveys using the Patient Feedback Tool

Inpatient Satisfaction Surveys

View complete analysis of patient feedback with detailed reporting with tables, graphs and text analysis. View trends and know what patients think about facilities, staff and more.

Inpatient Feedback Survey
Outpatient Satisfaction Surveys

Patients and visitors can give feedbacks and rate caregivers, doctors, nurses and other staff. These reports and analysis can be used to evaluate staff performance over time.

Outpatient Feedback Survey.png
Health Risk Assessment Survey

Get summarized reports in your email inbox with no lags. Schedule daily, monthly or weekly summary digests to stay updated on patient feedback at your clinic or hospital.

Health Risk Assessment Survey for Patients
Coronavirus COVID 19 Surveys

Use location-comparative reports to compare performance of each clinic and hospital and assess areas of improvement. Use date-comparative reports to evaluate improvements over time.

COVID 19 Survey
Registration Forms

Use location-comparative reports to compare performance of each clinic and hospital and assess areas of improvement. Use date-comparative reports to evaluate improvements over time.

Patient Registration Form - Offline Surveys
Inpatient Feedback Survey Outpatient Feedback Survey.png Health Risk Assessment Survey for PatientsCOVID 19 SurveyPatiet Registration Form - Offline Surveys
Survey Builder-1

Create Engaging Experiences

Build your Surveys

Create and customize engaging surveys in minutes with an easy-to-use WYSIWYG editor. 

  • bookmarkBuild Experience

    Build different customer experiences: Measure NPS, CES, CSAT. Conduct Surveys, Polls & Quizzes.

  • file-textDynamic Surveys

    Use skip logic, survey redirection, answer piping, themes, languages and more to create Dynamic Surveys. 

  • message-square Variables & Pre-Fill Data

    With Custom Variables & Attributes, pass data to your surveys, pre-fill survey fields and enrich your responses and reports. .

Bulid your first survey 

INTEGRATIONS

Integrate with your existing tools

Connect your favorite tools for a seamless feedback management.

  • refresh-cw-newSync Data 

    Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.

  • mail-newAutomatic Email Triggers 

    Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.

  • share-2-newDeep Integrations

    Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.

Know more about Integrations 
  • zendesk
  • intercom
  • hubspot
  • salesforce
  • webex
  • slack
  • active_campaign
  • front
  • helpscout
  • pipedrive
  • airtable
  • mailchimp
  • google_sheets
  • freshdesk
  • zapier
  • webhooks
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2000+

Global Brands

30+

Countries

1 Million

Surveys per month

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