Zonka Feedback’s customer post-onboarding survey template enables brands to have customers rate the onboarding process on a 5-star rating scale. The template also consists of an open-ended question to let customers share their onboarding experience in their own words. Further, you can understand what they specifically liked or disliked about the entire experience.
To create a survey using the Customer Post-Onboarding Feedback Survey Template, just sign up on Zonka Feedback and start your 7-day free trial.
Here are a few ways you can use this survey template:
Product Survey: For SaaS or mobile app users, the onboarding survey can be added directly to the product or app through feedback widgets or embedding.
Email or SMS: Send customers an onboarding survey right after they are onboarded via email or SMS. You can embed the survey question in the email or share a link via both email and SMS.
The following post onboarding survey questions are included in this template:
What should be included in an Onboarding Survey?
How to use the customer post onboarding survey template?