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Customer Post Onboarding Survey Template

Measure Customer Satisfaction with the Onboarding Process and how well your Customer Success team did with the Customer Onboarding Satisfaction Survey.

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Understanding Customer Post Onboarding Survey Template

Zonka Feedback’s customer post-onboarding survey template enables brands to have customers rate the onboarding process on a 5-star rating scale. The template also consists of an open-ended question to let customers share their onboarding experience in their own words. Further, you can understand what they specifically liked or disliked about the entire experience.

To create a survey using the Customer Post-Onboarding Feedback Survey Template, just sign up on Zonka Feedback and start your 7-day free trial. 

How to Use Customer Post Onboarding Survey Template?

Here are a few ways you can use this survey template:

Product Survey: For SaaS or mobile app users, the onboarding survey can be added directly to the product or app through feedback widgets or embedding.

Email or SMS: Send customers an onboarding survey right after they are onboarded via email or SMS. You can embed the survey question in the email or share a link via both email and SMS. 

Customer Post Onboarding Survey Questions

The following post onboarding survey questions are included in this template: 

  • How would you rate the training and help you've received from our team so far?
  • Thanks. Could you please explain your reason for giving the rating?
  • What made you buy the product/service?
  • What part of the onboarding experience was most helpful?
  • And what part was least helpful?
  • Before you head off, could we grab your email address?


What should be included in an Onboarding Survey?

  • Please rate your onboarding experience.
  • What did you like/dislike most about the onboarding process?
  • Please share your onboarding experience in your own words.

How to use the customer post onboarding survey template?

  • Select a multi-channel survey software.
  • Create customer onboarding surveys either from scratch or directly using a readymade template in the tool.
  • Select customer survey channels, i.e., email, SMS, website, mobile app, etc.
  • Send surveys manually or automate them. You can also centralize all feedback data in your CRM software using Zonka Feedback.

Create and send this Customer Post Onboarding Satisfaction Survey with Zonka Feedback

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