The mystery shopper can take this feedback survey and share insights to help you measure how well your retail store is performing. The mystery shopper survey questions are designed to gauge aspects like the store’s appearance, staff behavior, available assistance, effective promotion of products or brands, billing time and experience, etc.
Zonka Feedback’s Mystery Shopping Feedback Survey Template is customizable, i.e., you can edit the questions and also change the look and feel of the survey as per your brand tone.
You can send email or SMS surveys with the mystery shopper survey template link. The survey can also be run on a mobile/tablet device to collect feedback in real time.
Sign up on Zonka Feedback for a free trial and instantly start using our mystery shopping survey template and many others.
Mystery shopper survey questions in this template include:
What is a mystery shopper survey?
A mystery shopper survey collects information from a pretend customer through a form after their store visit to measure the performance of the brand. The mystery shopper survey collects feedback on aspects like brand’s appearance, first impression, employee performance, effective promotion, etc.
What is a mystery shopper survey example?
A mystery shopper survey may look like this:
What to include in a mystery shopper survey?