Introducing Zonka 2.0 - Innovative & Easiest CX Management & Analytics Platform. Read all about it. ➝
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Fastest way to collect feedback from customers and employees with stunning CSAT, CES & NPS Surveys and actionable insights.
With Zonka Feedback, reach your customers and employees wherever they are.
Take Surveys & Feedback on iPads, Android Tablets & Kiosks using Offline Survey App
Send Email Survey Invitations and Embedded Email Surveys
Send SMS Surveys with feedback form link on mobile forms to customers
Responsive Web & Online Surveys that work beautifully on mobile and web.
Measure all the Customer Feedback Metrics critical to your Feedback Program and your business strategy.
NPS is popular metric for measuring Loyalty. Use ready NPS Survey Templates to measure Employee & Customer Loyalty.
Use CES 2.0 Surveys to measure customer effort and identify inefficient processes and improve customer service standards in your organization.
Use customized CSAT surveys using multiple scales like Likert/Matrix, Smileys, Stars, Hearts, Numbers and more.
Create customized, white-labelled surveys to ask any questions you want.
With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.
View feedback and responses in real-time in a Collaborative Response Inbox.
Use filters to view specific responses by using date, question and other filters.
Add tasks for each feedback and assign to self or team member.
Add internal notes for individual feedbacks which is viewable by team.
Add Tags to responses, mark them as urgent or flag them to filter & view easily.
View Customer Feedback metrics and comments at a glance.
Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports. Get an overview of survey analytics and drill down to what’s working and what’s not.
Explore integrations and tools that make your workflow super efficient and integrated.
Giving Enterprises a secure, stable and powerful feedback platform
Use CSAT Surveys to measure Customer Happiness.
Gauge Loyalty with NPS Surveys.
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Set up unattended Kiosk Feedback Devices.
Measure patient satisfaction for inpatients & outpatients.
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With CES 2.0 Surveys, know Customer Effort.
Hear the voice of every customer.
Embedded Web Surveys & Web Widgets.
Take feedback on iPads, Android Tablets.
Get student feedback at universities, schools and institutes.
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A Customer Feedback & Survey App to get real-time, actionable feedback.
Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.
Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
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