AI Feedback Intelligence that transforms CX into insights and action.

Most tools stop at dashboards. You get charts, numbers, maybe a sentiment score — and that’s it.

Zonka Feedback goes further. We turn raw feedback — even the messy, unstructured kind — into clear, role-specific insights that are tied to your business entities like teams, agents, services, and locations. From day one, our AI doesn’t just analyze — it prioritizes, recommends next steps, and shows you where to act. So feedback becomes a system of daily, team-level action — not just monthly reports.

Zonka AI is trained on large language models (LLMs), NLP, and deep learning techniques to do the heavy lifting for you. It automatically clusters themes, detects anomalies, tracks sentiment, and surfaces root causes. Everything it finds is transparent — you can trace it back to the actual data and feedback that led there. No guesswork. No black boxes. Just clean, explainable insights your team can rely on to make better decisions, faster.

Yes — that’s our core differentiator.

Not everyone needs to see everything. Zonka gives each stakeholder a dashboard tailored to their role, KPIs, and priorities — without manual setup. A CXO gets cross-functional patterns. A department head sees what’s affecting their team. A frontline agent? Just what they need to fix today.

This ensures that every team gets clarity, not clutter — and knows exactly what to act on. It’s how feedback becomes everyone’s responsibility, not just the insights team’s.

Absolutely — and we believe that’s non-negotiable.

Zonka connects feedback to what matters most: your NPS, retention, churn risk, conversion, and revenue.

You’ll be able to see which themes are driving those metrics up or down — and which changes or actions are moving the needle.

It’s not just about watching scores. It’s about understanding why things are changing and what to do about it — and then tracking whether it worked. That’s real, measurable ROI.

It’s surprisingly fast. Most teams get fully onboarded and live within days or weeks, not months.

Zonka is built to fit your org’s existing structure — whether that’s locations, business units, departments, or roles. No need to rebuild or reshape anything.

We also offer white-glove onboarding, optional hands-on support, and custom training if needed. But honestly? Most teams tell us it’s the simplest rollout they’ve had.

Yes — and that’s one of our most powerful features.

With Zonka’s Initiatives module, your team can log actions, assign ownership, and track their downstream impact.

You’ll see how specific initiatives — like retraining a team or fixing a process — are affecting NPS, CSAT, resolution times, or even customer churn.

No more guessing whether something worked. You’ll know.

Zonka handles both structured and unstructured feedback, all in one place.

That means surveys, open-text comments, support tickets, live chats, reviews, social mentions, call summaries — everything.

You don’t have to jump between tools or manually export and merge data. Zonka unifies it all, analyzes it intelligently, and shows you what’s changing — and why.

Absolutely. Zonka’s Agentic AI keeps watch for you.

If there’s a spike in negative sentiment, a recurring issue at a location, or a drop in NPS for a service line — you’ll know immediately.

You can set alerts based on keywords, themes, sentiment, or even volume — so your team acts before the issue becomes a fire.

Yes, security and compliance are baked into our foundation.

Zonka supports GDPR, HIPAA, ISO 27001, and other enterprise-grade protocols. Your data is encrypted in transit and at rest, and we follow strict access controls.

Whether you’re in healthcare, finance, or any regulated industry, we’ve got the compliance frameworks covered.