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AUTOMOTIVE CUSTOMER FEEDBACK SOFTWARE

Survey & Feedback Software for Automobile Centers

Get feedback from your customers post test drive, post interaction, post purchase and post service at car, bike and automobile centers with the Zonka Feedback Automobile Software. 

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  • tablet kiosk Tablet Kiosk
  • Online Surveys Online & Web Surveys
  • Kiosk-survey Email & SMS Surveys
  • iPad & Android Feedback App iOS & Android Apps
  • Multi-Locatio Multi-Location
  • Multilingual Multilingual

Why you need an Automobile Feedback Software for your showroom or repair center?

A digital feedback app and software is a great way to hear the voice of each customer and get their feedback about your product, staff, service and more at automobile, bike and car showrooms and service centres – all in real-time.

  • Get 100% more feedback
  • Feedback from all touchpoints
  • Get real-time feedback
  • Resolve issues faster
  • Track staff performances
  • Manage & compare locations
  • Improve Customer Delight & Satisfaction
Automobile-Survey-Builder-Software

Customize your Automobile Feedback Forms

Create good-looking automobile feedback forms & surveys. Customize feedback questions, fonts, colors, emoticons & more.

  • Choose from expert Automobile Feedback Templates
  • Choose from 30+ questions
  • Customize survey look and feel – font, colours, background
  • White-label your surveys
  • Add multiple languages
  • Measure CSAT, NPS & CES
  • Add Logic to your surveys

Take Customer Feedback in Automotive industry across various touchpoints

Choose from multiple touchpoints and methods of taking feedback like tablets, kiosks, online, email and sms to get customer feedback at automobile centers, service stations, car and bike showrooms and more. 

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iPad & Android Automobile Feedback App

Take customer feedback in automobile showrooms on iPads, iPhones, Android tablets and Phones. Set up as kiosk or just hand device in-person.

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Online Automobile Feedback

Create and add online surveys on your website or send survey links to get feedback for automobile centres, car showrooms and service centres from customers.

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Automobile Feedback through Email Invitation

Send emails with survey links to customers to give feedback or embed survey questions within email.

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Automobile Feedback through SMS

Send mobile-responsive survey links to customers through SMS to share their experience and feedback about the automobile car centres, showrooms and service centres.

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Feedback Notifications & Alerts

Get real-time notifications and alerts for all automobile customer feedbacks.

  • Set up real-time SMS alerts for negative feedbacks
  • Get instant emails for new feedback in automobile
  • Schedule daily digests
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Manage Responses & Close the Feedback Loop

Let teams work together on feedbacks and take action using Zonka’s Collaborative Response Manager. Tag low feedbacks and mark those which require follow-ups. Take corrective actions to close the feedback loop.

Where can you use Automotive Feedback Software?

Bike & Car Showrooms

Capture customer details using Zonka Feedback Software at bike and car showrooms. Also, take customer feedback during visit, post test drive and post purchase to understand customer satisfaction, staff performance and other details.

Automobile Service Centres

Get customer feedback post service and delivery at service centres through tablet feedback app on premises or by sending sms and email automotive surveys to the customer to get real-time feedback and resolve customer issues.

Automobile Shows & Events

Use Zonka Feedback Software to capture leads and customer details during automobile shows and events. Alongside, you can also take feedback from visitors post the show and event to get their feedback.

Uses of Automotive Feedback Software & App

feedback

Evaluate Customer Experience

Design surveys to take feedback at automobile showrooms from customers about key concern areas like product display, ambience, service and staff behaviour through various types of questions.

survey

Post Test Drive Feedback

Take feedback about car and bike performance and staff helpfulness and service post test drive from customers.

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Service Centre Feedback

Take feedback post service of cars and bikes or post delivery to understand customer satisfaction with service centres and address complaints and issues.

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Manage Complaints

Use Zonka Feedback platform to manage customer complaints and issues in real-time and take action to improve service and keep customers delighted.

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Lead Capture & Feedback at Automobile Shows

Get leads during automotive events and gather customer information like name, mobile number, email address, interests and more. Also, take feedback during automobile events and shows.

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Staff Analysis and Performance

Incorporate questions related to staff performance and ratings in your automobile surveys so that you can critically analyze and examine their performance based on customer feedback in automobile sector.

World-Map

200+

Global Brands

30+

Countries

1 Million

Surveys per month