×
Request a Demo

Request a Demo

Look No Further. Get Started Today

feature  banner

Fully loaded Customer Feedback Software & Survey App

feature-img2
exam

Customizable Surveys

iPad & Android Feedback App

iPad, Android & Kiosk Surveys

email-blue

Online, Email & SMS Survey

list

Feedback Manager

002-message-on-phone-1

Real-time Alerts & Notifications

analytics

Detailed Reporting

Core Features

Easy and Quick blue

Quick to Setup, Easy to Use

Set up your surveys in less than five minutes. Needs no technical know-how.

cut-emp-feedback

Designed for Customer & Employee Feedback

Take direct feedback from customers and employees with Zonka Feedback.

nps-star

NPS, CES 2.0 & CSAT Scores

Run CSAT, CES & NPS Surveys to know customer loyalty, satisfaction & effort.

replay

Feedback Management, Close the Loop

Easily manage feedback, collaborate with team and take action to close feedback.

analytics

Real-time Reporting, Alerts and Digest

Get real-time reports, email digests & instant alerts for new feedback and low score.

translate

Multilingual Feedbacks & Surveys

Zonka supports more than 30+ languages. Build multilingual feedback forms.

route

Multi-Chain, Location Management

Setup multiple locations. View location-based cumulative & comparative reports.

Feedback APIs

APIs, Web Hooks and Integrations

Get out-of-the-box integration with Zapier, Twilio, Plivo, custom APIs & more.

Building Forms

customize-survey
computer-graphic

Branding & Themes

Change logo, background and colors. Pick themes for the forms.

question

30+ Question Types & Emoticons

Pick from rating scales, emoticons, drop downs, comment boxes & more!

browser

Professional Templates

40+ ready-to-use templates for all industries, metrics like NPS & CES 2.0.

diagram-tree

Skip Logic & Question Branching

Hide and Skip Survey Screens based on logic and make surveys intuitive.

responsive

Customize Intro & Thank You Screens

Add and customize introduction and thank you screens in your survey.

shuffle

Answer Piping, Custom Variables

Insert text from previous question and add custom variables in survey.

Collecting Feedback

Collecting-Feedback
android

iPad & Android Devices

Take employee and customer feedback on iPhone, iPad, Android tablets & Phones. Setup as kiosk or just hand device in-person.

Online Surveys

Online & Website

Set up responsive online Responsive online surveys work beautifully on both desktop and mobile. Embed feedback form on website.

Email Survey Icon_Blue

Email

Send emails with survey links to invite customers to give feedback or embed survey questions within email. Track your emails.

sms-blue

SMS

Send SMS with feedback links of responsive mobile surveys to customers.

computer

Campaign Management

Create and send multiple campaigns of the same feedback form and survey.

info

Custom Variables

Send surveys with hidden custom variables like name, phone, unique IDs and more.

add-contact

Contact Management

Upload contacts & save as lists. View respondents and unsubscribers.

loupe

Respondent Tracking

Track email and SMS deliveries, survey open rate, response rate and more.

Collect NPS, CES and CSAT Scores

Employee & Customer Net Promoter Score®

Measure customer and employee loyalty, know what they think about your brand and business. Identify your detractors and promoters with NPS Surveys.

Z-011

CSAT Surveys

Find out if your customers & employees are happy with customized CSAT surveys, identify issues, take action and keep ‘em happy!

Z-021

Customer Effort Score 2.0

Use CES to identify ineffecient processes and customer service complaints and make it your customer’s experience effortless & happy.

Z-031

Tablet and Kiosk Surveys

Works on iPads & Android Tablets

Feedback App that seamlessly works on both iOS and Android devices

Face-to-Face, Assisted Feedbacks

Take in-person, face-to-face feedbacks on iPads and Android Tablets

Works Offline

No WiFi is no problem! Take feedback without WiFi and sync later anytime.

Tablet-and-Kiosk-Surveys

Set up tablets as Kiosks

Turn your tablet into a data capturing kiosk – functions without any assistance

Pre-Capture Data

Set up a pre-capture screen to get additional data from staff along with customer feedback.

Remote Device Tracking

Remotely track your devices – their uptime, sync history and current battery status

Online Surveys

Online-Survey-Tool1
coding

Embed on Website

Embed the feedback form in your website – requires no technical knowledge.

share

Distribute URL

Web Survey Links are the easiest way to get feedback. Share via email, SMS, Social Media, print it on your signature and more.

email-blue

Email & SMS Invites

Share the unique survey link via Email & SMS to multiple people for their feedback.

qr-code

Generate QR Code

Copy and print unique feedback form QR code for scanning and giving feedback.

external-link

Redirect after completion

Redirect your survey to your website or another URL after completion.

stopwatch

Preset start and end time for surveys

Have a time fixed survey? Set start and end time for the survey.

Email Surveys

Email-Surveys
email-setting

Customize your email

Easily customize email text, add logo, colors, add signature and more in your email survey.

exam

Embedded Survey Questions

Embed questions in survey so customers can respond directly within the email.

letters

Send Bulk Email Surveys

Survey multiple people together through Zonka Feedback by uploading emails or picking from pre-uploaded lists.

csv

Send via APIs or Import CSV

Trigger email surveys via APIs – after delivery, checkout or import contacts through a CSV to send surveys.

minus

Unsubscriber management

Allow users to unsubscribe to the email surveys and manage unsubscribers from Zonka.

finding-employee

Email Tracking

Track emails sent, delivered, their open rate, response rate and more in real-time.

SMS Surveys

SMS-Surveys
email-setting

Customize your SMS

Customize your SMS text before sending the SMS survey to customers.

speech-bubble

Send bulk SMS surveys

Survey multiple people together through Zonka Feedback by uploading phone numbers or picking from pre-uploaded lists.

csv

Import CSV

Copy and paste phone numbers, import CSV or use your pre-uploaded Zonka contact lists.

import

Send via APis

Trigger SMS surveys via APIs – after delivery, checkout or at any touch point.

finding-employee

SMS Tracking & Logs

Track SMSes sent, their open rate, response rate and more in real-time and view logs.

send-blue)

Send via Twilio or Plivo

Connect to choice of SMS Gateway – Twilio or Plivo to send SMSes.

Feedback Management

responce-inbox1
analytics

Real-time Responses

View responses in dashboard and in response inbox instantly – as they happen and sync.

list

Collaborative Inbox

Zonka’s Response Inbox gives you the ability to analyze feedback data, convert them into tasks and work closely with your team to take actions.

filter

Filter Responses

Use filters to view specific responses like responses with comments, or filter by date.

nps-star

NPS, CSAT & CES at a glance

Automatic tags are added for NPS, CSAT and CES to filters & scores are highlighted.

csv

Export Responses

Export survey responses in CSV format with all or select fields of the survey.

Closing the Loop

feedback-loop1
list-1

Convert Feedbacks into Tasks

Add tasks for each feedback and assign to self or team members

file

Internal Notes

Add internal notes for individual feedbacks which is viewable by team for reference and details.

tag-add-outlined-interface-symbol

Tag, Flag or Mark as Urgent

Add Tags to responses, mark them as urgent or flag them to filter & view easily

email-check

Directly Email Customers

Directly email customers from within Zonka while the emails get saved with their feedback responses.

network

Share Feedback on Social Media

Connect your social media accounts and share feedback received on your social media pages in one click.

feedback-2

View & Track History

View history for all activities done with the feedback response and track it easily. Makes collaboration a breeze!

Real-time Reports & Analytics

realtime-image1
analytics

Dashboard & Quick Analytics

See quick analytics like responses, score, NPS at a glance on the dashboard with easy to understand graphs.

placeholder

Survey, Staff & Location Reports

Get survey-based reports, location-based reports and filter by staff. Additionally, see team and staff performance reports.

speed-meter

NPS, CSAT and CES Analysis

View detailed analysis on customer loyalty, satisfaction and ease of working with you.

filter

Drill Down & Advanced Filters

Drill down reports and filter them by advanced filters, based on date, location, time, question, tags & more.

diagram

Date & Location Comparative Reports

Compare data across two time periods or multiple locations or both together.

growth

Over time Trends

Understand customer sentiment and comments better with word analysis reports..

columns

Word Analysis

Understand customer sentiment and comments better with word analysis reports.

csv

Save, Schedule & Export to PDF

Save your reports with applied filters and settings, schedule them or export to PDF.

Alerts, Notifications and Digests

Digests
email-blue

Instant Email & SMS Alerts

Get real-time SMS & Email Alerts for new and low feedback.

list1

Daily, Weekly, Monthly Digests

Schedule daily, weekly, monthly feedback digests in your inbox.

dislike

Customize Negative Scores & Alerts

Set negative scores and get instant alerts for negative feedbacks.

APIs, Webhooks & Integrations

API Access & Webhooks

Access Responses and Feedbacks through APIs & Webhooks.

Connect to SMS Gateways

Connect to Twilio & Plivo for SMS Alerts & SMS Surveys.

Connect to Apps through Zapier

Connect to hundreds of apps through Zonka-Zapier Integration.

Get more!

Integrated with popular apps like MailChimp, Slack.

Zonka Feedback APIs & Integrations Zonka Feedback Webhooks Zonka Feedback & Zapier Integration Zonka Feedback & Twilio Integration Zonka Feedback & Plivo Integration Zonka Feedback & MailChimp Integration

Enterprise Features

route

Multi-Location - Perfect for Chains

Easily set up large chains and organizational hierarchy in Zonka with location-based access to all users.

responsive-all

Multichannel Feedback Software

Zonka is easy to set up and use in all channels – tablets, online, email and SMS which is great for enterprises!

cloud

Data Protection and Completely Secure

Securely sync data between different devices within a centralized database.

users

Permission Based User Management

Give permission-based user access to different users to manage your feedback reporting better.