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Hotel Guest Satisfaction Survey & Feedback Software

Capture guest and customer feedback at hotels and resorts on premises, through tablet feedback app, online and through email surveys and SMS surveys.

  • tablet kiosk

    Tablet Kiosk

  • Online Surveys

    Online & Web Surveys

  • Kiosk-survey

    Email & SMS Surveys

  • iPad & Android Feedback App

    iOS & Android Apps

  • Multi-Locatio

    Multi-Location

  • Multilingual

    Multilingual

Tablet-and-Kiosk-Surveys

Why you need a Hotel Guest Feedback Software?

With a digital feedback system at your hotel, you can take feedback through tablets or send email and sms surveys at various touchpoints like during guest check-in and check-out, at in-hotel restaurants, at gyms and spas and at banquets.

  • Get 100% more feedback
  • Feedback from all touchpoint
  • Get real-time feedback
  • Resolve issues faster
  • Track staff performances
  • Manage & compare locations
  • Improve Customer Delight & Satisfaction

Get real-time guest feedback at hotels and resorts

multi-language

Multi-Location

Set up a feedback system at all hotels. Easily track and compare feedback and guest satisfaction across locations.

multi-channel

Multi-Channel

Take feedback at hotels and resorts using tablets, smartphones or send feedback form link via Email and SMS or print QR code or link on the bill.

Multi-Lingual

Multi-Lingual

Your customers speak different languages? No problem – set up your hotel guest feedback form in multiple languages and let customers choose!

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Customize your Hotel Feedback Forms & Surveys

Create engaging and good-looking hotel feedback forms & surveys. Customize feedback questions, fonts, colors, emoticons & more.

  • Choose from expert Restaurant Feedback Templates
  • Choose from 30+ questions
  • Customize survey look and feel – font, colours, background
  • White-label your surveys
  • Add multiple languages
  • Measure CSAT, NPS & CES
  • Add Logic to your surveys

Multi-channel Hotel Guest Feedback Software

Choose from multiple touchpoints and methods of taking feedback like tablets, kiosks, online, email and sms to get patient feedback in hospitals, clinics and healthcare centres.

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iPad & Android Hotel Feedback App

Take patient feedback in hotels, resorts and BnBs on iPads, iPhones, Android tablets and Phones. Set up as kiosk or just hand device in-person.

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Online Hotel Guest Feedback

Create and add online surveys on your website or send survey links to get feedback from guests post check-in, check out and at other touchpoints.

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Hotel Feedback through Email Invitation

Send emails with survey links to guests to give feedback or embed survey questions within email.

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Hotel Feedback through SMS

Send mobile-responsive survey links to patients through SMS to share their experience and feedback about the experience at the hospital.

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Feedback Notifications & Alerts

Get real-time notifications and alerts for all hotel guest feedbacks.

  • Set up real-time SMS alerts for negative feedbacks
  • Get instant emails for new feedback in restaurants
  • Schedule daily digests
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Manage Responses & Close the Feedback Loop

Let teams work together on feedbacks and take action using Zonka’s Collaborative Response Manager. Tag low feedbacks and mark those which require follow-ups. Take corrective actions to close the feedback loop.

  • Set up real-time SMS alerts for negative feedbacks
  • Get instant emails for new feedback in restaurants
  • Schedule daily digests

Real-time Hotel Guest Feedback Reporting

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Hotel Guest Experience

Measure guest satisfaction and improve your services based on their suggestions and complaints to create delightful guest experiences.

Hotel-Customer-Experience-Survey-Report

Staff Analysis

Allow guests to rate the hotel staff on various parameters prescribed in your surveys. Analyze your staff based on these guest ratings.

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Location & Date-Comparative Reports

Compare performance of each of your hotel locations over time and over various locations with detailed location and time comparative reports.

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Digests & Feedback Summary Emails

To check hotel performance over time and on various grounds receive short and crisp feedback summary emails facilitating easy inspection.

Multiple hotel guest feedback touchpoints, real-time reporting

Where to use Hotel Guest Feedback Software

At Reception

Setup desktop mounted or floor mounted kiosks at the reception area to capture guest data. Staff can record guest details on the tablets and ease the check-in process.

In-Room

Deploy wall mounted tablet kiosks in room for collecting guest sentiments while they are in their personal zone or hand it over to guests to rate your overall services.

In Restaurants

Hand over the feedback tablets to your hotel guests post meal and capture their feedbacks on various parameters such as food quality, taste, service, etc.

At Health Centres, Gyms & Spas

Every area in your hotel contributes for an overall delightful guest experience. Capture guest views about all such areas like gyms and spas with our guest satisfaction app.

At Pool & Spa

Setup sanitized floor mounted kiosks near the pool area to capture feedbacks about the pool, spa, and other areas through different questions prescribed in the survey.

At Conference Rooms & Banquets

Intercept concern raising feedbacks coming from feedback devices installed in conference rooms and banquets of your hotel all in real-time. Act upon those feedbacks in no time.

Resolve issues faster & improve guest satisfaction at hotels, resorts and BnBs

Uses & Implementation of Hotel Guest Feedback Software

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Hotel Guest Satisfaction Measurement

Incorporate NPS & CES questions in your surveys which are the market standards used to capture customer satisfaction and loyalty.

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Complaints Management System

Manage complaint related feedbacks reaching you in real-time and facilitate quick resolution with staff intervention.

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Pool, Gym & Spa Feedback

Capture guest feedbacks regarding other facilities in the hotel like pool, gyms, and spas all in real-time and improve your response time.

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Staff Performance Review

Allow your guests to rate the staff based on traits such as helpfulness, politeness, hospitality, etc and review their performances based on ratings.

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Data Capture for Marketing

Capture guest data through feedbacks and utilize it for designing more targeted marketing campaigns that suit more to your guest requirements.

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Registration & Loyalty Programs

Utilize the guest data to send loyalty program opt-ins that provide value to your guests. Send the opt in links via SMS and Emails.

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Feedback during Check-in & Check-out

Conduct guest feedback during their check in and during check to capture details and allow them to describe their stay at your hotel

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Feedback for Banquets & Events

Setup touchscreen tablet kiosks at an optimum height inside the banquet to collect feedbacks during gatherings and events.

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In-Hotel Restaurant Feedback

Collect guest feedbacks to descrive their experience in the restaurant by handing over the tablet to guests post meal.

World-Map

200+

Global Brands

30+

Countries

1 Million

Surveys per month