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Take Post Purchase Feedback from your Shopify Customers

Connect Shopify to your Zonka Feedback account to automatically send Post Purchase Surveys to customers after order they place an order on your store or after order fulfilment.

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Post Purchase Feedback made easy

Send Surveys after an Order Placed

Take customer feedback after an order is placed on your Shopify store by sending an automated Survey with Zonka Feedback.

Send Surveys after Order Fulfilment

Trigger a Zonka Feedback survey to customers for their feedback when an order is marked as fulfilled on your Shopify store.

Choose to send survey promptly or after a delay

Send a survey immediately after an order is placed or fulfilled or after a delay of a few hours or days to your customers. 

Trigger Email Surveys after an order is placed

After a customer places an order on your Shopify store, it is a good idea to send them a survey to know how their experience was.

  • Customize and send any Survey
  • Send Customer and Order Information with the Survey
  • Measure Customer Effort with CES Surveys, Satisfaction with CSAT Surveys and Loyalty with NPS Surveys
Ignore Survey-Throttling - Shopify and Zonka Feedback Integration(1)
Trigger an Email Survey when Order is Confirmed

Trigger Email Surveys after an order is fulfilled

How was the experience of order fulfilment on your Shopify Store? Measure and seek Customer Satisfaction for order fulfilment by sending Email Surveys after any order is marked as fulfilled in your Shopify store.

  • Customize your surveys
  • Send Customer and Order Information with the Survey
  • Measure Customer Effort with CES Surveys, Satisfaction with CSAT Surveys and Loyalty with NPS Surveys

Choose the time to send the Surveys

Trigger Email Surveys immediately after an order is placed or an order is fulfilled on the Shopify store or add a delay to allow customers some time before they share their feedback.

Send an Email Survey immediately or after a delay
Feedback with Context

Take Feedback with Context

Send Customer Information and Order Information with the Surveys so customers don’t have to fill up the information and you have context when you view the Survey Response.

  • Use additional information to filter your Feedback
  • Segment your Feedback based on Customer and Order Information
  • Run analysis and reports based on the information

Take Customer Feedback multiple times, or not

Want to take feedback from Customers every time they place an order or every time their order is fulfilled? Opt to ignore Survey Throttling to send Email Survey every time. This setting will ignore any Survey Throttling settings you have for your Zonka Feedback account.

Ignore Survey-Throttling - Shopify and Zonka Feedback Integration(1)