After a customer places an order on your Shopify store, it is a good idea to send them a survey to know how their experience was.
How was the experience of order fulfilment on your Shopify Store? Measure and seek Customer Satisfaction for order fulfilment by sending Email Surveys after any order is marked as fulfilled in your Shopify store.
Trigger Email Surveys immediately after an order is placed or an order is fulfilled on the Shopify store or add a delay to allow customers some time before they share their feedback.
Send Customer Information and Order Information with the Surveys so customers don’t have to fill up the information and you have context when you view the Survey Response.
Want to take feedback from Customers every time they place an order or every time their order is fulfilled? Opt to ignore Survey Throttling to send Email Survey every time. This setting will ignore any Survey Throttling settings you have for your Zonka Feedback account.