Introducing Zonka 2.0 - Innovative & Easiest CX Management & Analytics Platform. Read all about it. ➝
Look No Further. Get Started Today
Capture inpatient & out patient feedbacks on tablets, through website, email and SMS across healthcare centers. Ideal to take feedback in hospitals, clinics, labs and pharmacies to capture patient sentiments, staff responsiveness, facility rating and overall patient satisfaction.
Set up a feedback system at all clinics and healthcare centres. Easily track and compare feedback and patient satisfaction across locations.
Take feedback at hospitals and healthcare centres using tablets, smartphones or send feedback form link via Email and SMS or print QR code or link on the bill.
Your customers speak different languages? No problem – set up your patient feedback form in multiple languages and let customers choose!
Get real-time patient feedback.
Create engaging and effective patient feedback forms & surveys. Customize feedback questions, fonts, colors, emoticons & more.
Choose from multiple touchpoints and methods of taking feedback like tablets, kiosks, online, email and sms to get patient feedback in hospitals, clinics and healthcare centres.
Take patient feedback in hospitals, healthcare centres on iPads, iPhones, Android tablets and Phones. Set up as kiosk or just hand device in-person.
Create and add online surveys on your website or send survey links to get feedback for inpatients and outpatients from patients..
Send emails with survey links to patients to give feedback or embed survey questions within email.
Send mobile-responsive survey links to patients through SMS to share their experience and feedback about the experience at the hospital.
Get real-time notifications and alerts for all healthcare & hospital feedbacks.
Let teams work together on feedbacks and take action using Zonka’s Collaborative Response Manager. Tag low feedbacks and mark those which require follow-ups. Take corrective actions to close the feedback loop.
With Zonka, quick insights and in-depth analysis of patients feedbacks lead to better understanding of patient sentiment and satisfaction, complaints and quicker resolutions.
View complete analysis of patient feedback with detailed reporting with tables, graphs and text analysis. View trends and know what patients think about facilities, staff and more.
Patients and visitors can give feedbacks and rate caregivers, doctors, nurses and other staff. These reports and analysis can be used to evaluate staff performance over time.
Use location-comparative reports to compare performance of each clinic and hospital and assess areas of improvement. Use date-comparative reports to evaluate improvements over time.
Get summarized reports in your email inbox with no lags. Schedule daily, monthly or weekly summary digests to stay updated on patient feedback at your clinic or hospital.
Multiple patient feedback touchpoints, real-time reporting
Deploy feedback devices inside patient wards and other key areas at hospitals for capturing patient and visitor feedbacks.
Understand patient feedback about your clinic, home care centres. Get feedback about caregivers, facilities and more.
Set up feedback kiosks at pharmacies to get feedbacks regarding the staff helpfulness, availability of the medicines.
Get Feedbacks regarding timely medical report delivery, cleanliness and staff behavior at diagnostic labs.
Resolve issues faster & improve patient satisfaction at hospitals & clinics
Get patients’ feedback about their experience at the hospital, their interaction with the doctor and their complaints and suggestions about amenities, cleanliness, nursing staff and overall experience.
View reports for doctor, nurse and staff performances based on patient feedback, over a period of time and use this to make improvements in the functioning of the hospital and in staff behavior and processes.
Identify problem areas and trends in patient issues and complaints using Zonka’s Response Manager. With instant notifications and real-time reports, address patient complaints and concerns swiftly.
Ditch paper registration forms and capture patient data on tablets. Deploy touchscreen kiosks at the hospital reception to get patient data digitally for easy registration using Zonka.
By monitoring and analyzing every aspect of a patient’s visit to the hospital, Zonka acts as an internal feedback tool. Visitor and patient feedbacks can be utilized for internal training of the overall staff.
Sign up for a 15-day free trial or schedule a demo to know more.
Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.
Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
Copyright © 2020 - Zonka Technologies Pvt. Ltd.
Legal Policies