Set up a feedback system at all clinics and healthcare centres. Easily track and compare feedback and patient satisfaction across locations.
Take feedback at hospitals and healthcare centres using tablets, smartphones or send feedback form link via Email and SMS or print QR code or link on the bill.
Your customers speak different languages? No problem – set up your patient feedback form in multiple languages and let customers choose!
Get real-time patient feedback.
Create engaging and effective patient feedback forms & surveys. Customize feedback questions, fonts, colors, emoticons & more.
Choose from multiple touchpoints and methods of taking feedback like tablets, kiosks, online, email and sms to get patient feedback in hospitals, clinics and healthcare centres.
Get real-time notifications and alerts for all healthcare & hospital feedbacks.
Let teams work together on feedbacks and take action using Zonka’s Collaborative Response Manager. Tag low feedbacks and mark those which require follow-ups. Take corrective actions to close the feedback loop.
With Zonka, quick insights and in-depth analysis of patients feedbacks lead to better understanding of patient sentiment and satisfaction, complaints and quicker resolutions.
View complete analysis of patient feedback with detailed reporting with tables, graphs and text analysis. View trends and know what patients think about facilities, staff and more.
Patients and visitors can give feedbacks and rate caregivers, doctors, nurses and other staff. These reports and analysis can be used to evaluate staff performance over time.
Use location-comparative reports to compare performance of each clinic and hospital and assess areas of improvement. Use date-comparative reports to evaluate improvements over time.
Get summarized reports in your email inbox with no lags. Schedule daily, monthly or weekly summary digests to stay updated on patient feedback at your clinic or hospital.
Multiple patient feedback touchpoints, real-time reporting
Deploy feedback devices inside patient wards and other key areas at hospitals for capturing patient and visitor feedbacks.
Understand patient feedback about your clinic, home care centres. Get feedback about caregivers, facilities and more.
Set up feedback kiosks at pharmacies to get feedbacks regarding the staff helpfulness, availability of the medicines.
Get Feedbacks regarding timely medical report delivery, cleanliness and staff behavior at diagnostic labs.
Resolve issues faster & improve patient satisfaction at hospitals & clinics