CES 2023 Zonka Feedback is at CES 2023. Meet us at the Venetian Expo Hall D, Booth no. 55828, Stand 18.

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HEALTHCARE & PATIENT FEEDBACK SOFTWARE

Healthcare Surveys to measure and improve Patient Experience

Understand patient needs, measure patient satisfaction, align caregivers and improve the overall quality of patient care and patient satisfaction. Conduct inpatient, outpatient, COVID surveys at clinics, labs, hospitals, and pharmacies.

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1 million+ Surveys | 2,000+ Businesses | 100+ Countries | 6 Continents | 39 Languages

  • sap
  • ernst-young-ey
  • nikon
  • air-arabia
  • bcg
  • apple
  • american-express
  • Build Engaging Surveys
  • Measure NPS, CES, CSAT
  • Collect via Offline, Email, SMS, Web
  • CX Automation & Integrations
  • Close the Feedback Loop
  • Actionable Reports & Insights

Transform Patient Experience with Healthcare Feedback Software

Measure Patient Satisfaction at every touchpoint

With inpatient, outpatient, COVID surveys — reach and measure patient satisfaction and experience at every touchpoint.

Engage caregivers to foster a culture of patient care

Give access to key stakeholders to view patient feedback, set real-time alerts and notifications to keep them informed and enabled for quick action.

Use Feedback Analytics to set better processes

With patient experience and feedback data, get an in-depth view of areas of improvement and plan action for improving processes.

Improve Patient Experience and prevent churn

With quick action and closing the feedback loop, make patient experiences more positive and prevent patients from leaving.

Survey Builder - Healthcare Surveys-min

BUILD PATIENT FEEDBACK FORMS

Create & Customize your Healthcare Surveys

Use a simple WYSIWYG Survey Builder to ask any questions in your patient feedback form.

  • starChoose from 30+ question types

    Measure CX Metrics using NPS, CES and CSAT. Include questions like Likert Scale, Dropdown, Button, Image Capture, T&C, and more.

  • imageCustomize design with Survey Themes

    Use pre-set survey themes or add your own background, colors, font, logo to customize how your surveys look.

  • git-merge Create Dynamic Surveys

    Using Survey Logic, Language and Answering piping, make your surveys dynamic and more engaging.

  • code Use Variables & Pre-Fills

    Pass data about patients and their experience and pre-fill survey fields using Variables and Attributes. Use in Responses and Reports.

TYPES OF PATIENT SURVEYS

Set up different types of Healthcare Surveys

Inpatient Satisfaction Surveys

Measure the experience of admitted patients during their stay and post discharge about their entire experience — including feedback about doctors, nursing, cleanliness, ward facilities, billing and more, with Inpatient Satisfaction Surveys. 

Inpatient Feedback Survey
Outpatient Satisfaction Surveys

Patients and visitors can give feedbacks and rate caregivers, doctors, nurses and other staff. These reports and analysis can be used to evaluate staff performance over time.

Outpatient Feedback Survey.png
Health Risk Assessment Surveys

Use a detailed healthcare questionnaire to evaluate the lifestyle and health risk factors of individuals. HRA Surveys cover complete well-being of an individual including mental health, fitness level, stress, sleep, nutrition and more.  

Health Risk Assessment Survey for Patients
Coronavirus COVID 19 Surveys

Assess the likelihood of patients having COVID 19 Coronavirus using COVID 19 Assessment Survey that asks questions about current health, symptoms and recent travel history.

COVID 19 Survey
Patient Registration Forms

Register new patients in clinics, healthcare centers, hospitals using Patient Registration Forms and streamlining your patient onboarding procedure. 

Patient Registration Form - Offline Surveys
Inpatient Feedback Survey Outpatient Feedback Survey.png Health Risk Assessment Survey for PatientsCOVID 19 SurveyPatiet Registration Form - Offline Surveys

CAREGIVER FEEDBACK

Measure patients’ feedback for caregivers

Add your caregivers in your Patient Feedback Tool and measure patient’s feedback about respective caregivers.

  • Measure feedback for specific caregivers
  • Get caregiver-wise and comparison reports
  • View satisfaction scores, responses and reports for caregivers in Team Performance Report
  • Use the feedback reports and data to implement more patient-care approach
  • Improve quality of service and care
Nursing Report - Healthcare Survey-min

MULTICHANNEL PATIENT FEEDBACK SOFTWARE

Reach your patients and seek their feedback on every touchpoint, through all channels

Survey App & Offline Surveys

Measure on-premises Customer Loyalty on iPads, Android Tablets and Kiosks using Offline Survey App. 

  • iOS Surveys

    Use iPad Survey App to measure on-premises NPS through iPads and iPhones.

  • Android Surveys

    Set up Android Devices — Tablets & Smartphones into Feedback Devices for real-time feedback

  • Kiosk Feedback

    Set up touchscreen devices as Kiosks to take unattended feedback.

  • Offline Surveys

    Take feedback and collect responses without Wi-Fi. Sync anytime.

iPad Kiosk CSAT Patient Satisfaction

Email Surveys

Measure Customer Feedback with Email Surveys.

  • Email Survey Invitations

    Send customized Email Surveys to customers with Survey Link.

  • Embedded Email Surveys

    Add Survey Question directly in Email body and get higher response rate.

  • In-Signature Email Surveys

    Insert Survey Question in Email Signature to get feedback.

  • Scheduled Email Surveys

    Schedule Email Surveys to be sent at a later date and time.

  • Email Survey Triggers via Integration

    Trigger email surveys from the CRMs, Help Desks and others tools you use.

Healthcare Email Survey

SMS Surveys

Take Customer Feedback through SMS Text Surveys.

  • One-click SMS Surveys

    Send SMS Surveys with feedback form link to customers with customized SMS.

  • SMS Surveys with Integrations

    Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems nd more.

Healthcare-SMS-Survey-min

Mobile Surveys

Run surveys on-the-go, on mobile devices.

  • In-App Surveys

    Embed microsurveys within your app and product to get real-time customer feedback on features, product usage and more.

  • Responsive Mobile Surveys

    Build beautiful, mobile responsive surveys with Zonka Feedback that work seamlessly on all devices and screens.

  • Offline Surveys

    Take feedback without WiFi, on the go and sync automatically.

  • QR Code

    Print QR Code for customers to scan and instantly access Survey on their Mobile browsers.

Mobile Healthcare Surveys-min

Website Feedback

Measure NPS in-app and on website. 

  • Microsurveys

    Use NPS Microsurveys to measure customer loyalty

  • Feedback Button

    Place feedback button anywhere in your website or in-app

  • Slide Outs

    Using Slide out NPS forms get instant feedback on website

  • Pop-ups

    Trigger NPS Surveys as pop-up on Website after events

  • Exit Surveys

    Detect when the user is exiting the website and send them NPS survey

  • Embed & Links

    Embed or Link NPS surveys anywhere on your website

Website Experience Survey - Web Surveys

Integrations & APIs

Trigger Surveys using Native Integrations, Zapier and APIs

  • Helpdesks

    Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.

  • CRMs & Marketing Automation

    Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.

  • Trigger Email Surveys via APIs

    Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.

  • Trigger SMS Surveys via APIs

    Send SMS Surveys to customers based on events and triggers in tools you use with APIs.

  • Connect Apps with Zapier

    Connect to more than 3,000+ apps and automate workflows with Zapier.

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RESPONSE INBOX

View & Track Real-time Responses

See your feedbacks and survey responses in real-time with the Net Promoter Score in your Response Inbox. Easily filter by Promoters, Detractors, Passives directly from the Inbox. Filter your Responses, add Tags to identify themes, search by Name, Comments and more.

Response Inbox - Healthcare Survey (1)

 

Response Inbox

View feedback and responses in real-time in a Collaborative Response Inbox.

Filter Responses

Use filters to view specific responses by using date, question and other filters.

View NPS Segments

View Detractors, Passives and Promoters at a glance in the Response Inbox.

Tag Responses

Add Tags to responses. Flag them or mark them as urgent.

Add Tasks & Actions

Create tasks for team, take action and close the feedback loop.

Manage Contacts

See Contacts with Responses & Attributes. Track Contact Activity.

SURVEY REPORTS

Reporting

Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.

Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

Snapshot Report - Healthcare Survey
Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

Response Insights Report - Healthcare Survey (1)
Location Insights

Have multiple locations? Analyze and compare their performance and scores.

Location Insights Report - Healthcare Survey
Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

team_performance_report
Response Inbox

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

Response Inbox - Healthcare
Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

Trends Report - Healthcare (1)
Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

Text Analytics Report - Healthcare Survey (1)
Snapshot Report - Healthcare Survey Response Insights Report - Healthcare Survey Location Insights Report - Healthcare Survey team_performance_report Response Inbox - Healthcare Trends Report - Healthcare Text-Analytics-Report-Healthcare-Survey-min

 

workflow

Automate Workflows

Create Workflows & Automate CX Program

Design workflows in an intuitive Workflow Design and trigger automatic actions based on Survey Responses.  

  • tool-newWorkflow Designer 

    With an easy-to-use Worfklow Designer, automate repetitive tasks and actions to scale up your CX Program. 

  • alert-triangle-newAlerts, Notifications & Response Actions

    Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses. 

  • users-newSegment Contacts & Trigger Actions

    Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers. 

INTEGRATIONS

Integrate with your existing tools

Connect your favorite tools for a seamless feedback management.

  • refresh-cw-newSync Data 

    Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.

  • mail-newAutomatic Email Triggers 

    Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.

  • share-2-newDeep Integrations

    Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.

Know more about Integrations 
  • zendesk
  • intercom
  • hubspot
  • salesforce
  • webex
  • slack
  • active_campaign
  • front
  • helpscout
  • pipedrive
  • airtable
  • mailchimp
  • google_sheets
  • freshdesk
  • zapier
  • webhooks
image 130

2000+

Global Brands

30+

Countries

1 Million

Surveys per month

Start building stronger customer relationships today

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What is Zonka Feedback?

Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.

Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.

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Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.

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