Hospital Feedback App | Healthcare Survey Software for Patient Feedback

BUILD PATIENT FEEDBACK FORMS

Create & Customize your Healthcare Surveys

Use a simple WYSIWYG Survey Builder to ask any questions in your patient feedback form.

Choose from 30+ question types

Measure CX Metrics using NPS, CES and CSAT. Include questions like Likert Scale, Dropdown, Button, Image Capture, T&C, and more.
Customize design with Survey Themes

Use pre-set survey themes or add your own background, colors, font, logo to customize how your surveys look.
Create Dynamic Surveys

Using Survey Logic, Language and Answering piping, make your surveys dynamic and more engaging.
Use Variables & Pre-Fills

Pass data about patients and their experience and pre-fill survey fields using Variables and Attributes. Use in Responses and Reports.

Inpatient Satisfaction Surveys

Measure the experience of admitted patients during their stay and post discharge about their entire experience — including feedback about doctors, nursing, cleanliness, ward facilities, billing and more, with Inpatient Satisfaction Surveys.

Outpatient Satisfaction Surveys

Patients and visitors can give feedbacks and rate caregivers, doctors, nurses and other staff. These reports and analysis can be used to evaluate staff performance over time.

Health Risk Assessment Surveys

Use a detailed healthcare questionnaire to evaluate the lifestyle and health risk factors of individuals. HRA Surveys cover complete well-being of an individual including mental health, fitness level, stress, sleep, nutrition and more.

Health Risk Assessment Survey for Patients

Coronavirus COVID 19 Surveys

Assess the likelihood of patients having COVID 19 Coronavirus using COVID 19 Assessment Survey that asks questions about current health, symptoms and recent travel history.

Patient Registration Forms

Register new patients in clinics, healthcare centers, hospitals using Patient Registration Forms and streamlining your patient onboarding procedure.

Patient Registration Form - Offline Surveys

Patiet Registration Form - Offline Surveys

CAREGIVER FEEDBACK

Measure patients’ feedback for caregivers

Add your caregivers in your Patient Feedback Tool and measure patient’s feedback about respective caregivers.

Measure feedback for specific caregivers
Get caregiver-wise and comparison reports
View satisfaction scores, responses and reports for caregivers in Team Performance Report
Use the feedback reports and data to implement more patient-care approach
Improve quality of service and care

Offline
Email
SMS
Mobile
Website
Integrations

Survey App & Offline Surveys

Measure on-premises Customer Loyalty on iPads, Android Tablets and Kiosks using Offline Survey App.

iOS Surveys

Use iPad Survey App to measure on-premises NPS through iPads and iPhones.
Android Surveys

Set up Android Devices — Tablets & Smartphones into Feedback Devices for real-time feedback

Kiosk Feedback

Set up touchscreen devices as Kiosks to take unattended feedback.
Offline Surveys

Take feedback and collect responses without Wi-Fi. Sync anytime.

Email Surveys

Measure Customer Feedback with Email Surveys.

Email Survey Invitations

Send customized Email Surveys to customers with Survey Link.
Embedded Email Surveys

Add Survey Question directly in Email body and get higher response rate.

In-Signature Email Surveys

Insert Survey Question in Email Signature to get feedback.
Scheduled Email Surveys

Schedule Email Surveys to be sent at a later date and time.

Email Survey Triggers via Integration

Trigger email surveys from the CRMs, Help Desks and others tools you use.

SMS Surveys

Take Customer Feedback through SMS Text Surveys.

One-click SMS Surveys

Send SMS Surveys with feedback form link to customers with customized SMS.
SMS Surveys with Integrations

Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems nd more.

Mobile Surveys

Run surveys on-the-go, on mobile devices.

In-App Surveys

Embed microsurveys within your app and product to get real-time customer feedback on features, product usage and more.
Responsive Mobile Surveys

Build beautiful, mobile responsive surveys with Zonka Feedback that work seamlessly on all devices and screens.

Offline Surveys

Take feedback without WiFi, on the go and sync automatically.
QR Code

Print QR Code for customers to scan and instantly access Survey on their Mobile browsers.

Website Feedback

Measure NPS in-app and on website.

Microsurveys

Use NPS Microsurveys to measure customer loyalty
Feedback Button

Place feedback button anywhere in your website or in-app

Slide Outs

Using Slide out NPS forms get instant feedback on website
Pop-ups

Trigger NPS Surveys as pop-up on Website after events

Exit Surveys

Detect when the user is exiting the website and send them NPS survey
Embed & Links

Embed or Link NPS surveys anywhere on your website

Integrations & APIs

Trigger Surveys using Native Integrations, Zapier and APIs

Helpdesks

Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.
CRMs & Marketing Automation

Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.

Trigger Email Surveys via APIs

Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.
Trigger SMS Surveys via APIs

Send SMS Surveys to customers based on events and triggers in tools you use with APIs.

Connect Apps with Zapier

Connect to more than 3,000+ apps and automate workflows with Zapier.

Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

Location Insights

Have multiple locations? Analyze and compare their performance and scores.

Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

Response Inbox

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

Automate Workflows

Create Workflows & Automate CX Program

Design workflows in an intuitive Workflow Design and trigger automatic actions based on Survey Responses.

Workflow Designer

With an easy-to-use Worfklow Designer, automate repetitive tasks and actions to scale up your CX Program.
Alerts, Notifications & Response Actions

Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses.
Segment Contacts & Trigger Actions

Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.

INTEGRATIONS

Integrate with your existing tools

Connect your favorite tools for a seamless feedback management.

Sync Data

Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers

Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Deep Integrations

Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.