Flexible Pricing for every business

There are two types of plans we offer - Survey & CX and Offline Plans. Survey & CX plans are ideal for businesses looking at taking multichannel feedback like email, SMS, website, in-app, links, offline surveys. On the other hand, Offline Plans are great for businesses that are looking at taking only on-premises feedback using tablets, kiosks and mobile devices. 

Yes, we offer a 14-day free trial for our paid plans so you can explore all the features before committing to a subscription. 

Figuring out how many responses you need each month can be challenging, but we’re here to help. Based on our experience with customers, we've observed the following typical response rates, which can help you estimate how many people should see your survey to gather the responses you need:

• Web surveys: Generally yield a 12% response rate.
• In-app surveys: Typically achieve an 18% response rate.
• Mobile surveys: Often see a 28% response rate.
• Email surveys: Usually, about 25% of recipients open the email, and 15% of those click through to the survey.

For example, if your goal is to collect 300 responses, you may need to display your survey to around 2,500 website visitors, 1,667 app users, 1,071 mobile users, or send about 8,000 emails, considering the response rates mentioned above.

It’s important to note that the ideal number of responses will vary depending on your business goals and audience size. If you’re unsure about how many responses you’ll need, don’t hesitate to reach out, and we’ll work together to find the right number for your needs.

If you exceed the response limit of your plan, you will be notified, and you may need to upgrade your plan or purchase additional responses.

The Free plan provides basic access to Zonka Feedback's features, including a limited number of surveys, responses, and feedback channels. It’s a great option for small businesses or individuals looking to explore our platform.

The Enterprise plan is tailored for larger organizations with complex needs. It includes all the features of the Growth plan plus additional benefits like priority support, advanced customization, multiple user access, enhanced security features, and custom integrations. Enterprise plan will also have more advanced features that can be reviewed in the comparison table. 

Yes, we can help you migrate your feedback data from another platform. There may be an additional one-time migration cost involved. 

Yes, Zonka Feedback offers custom integrations to connect with the tools and platforms your business uses. These are charged additionally, usually on one-time basis. Please contact our support team or your account manager to discuss your specific integration needs. 

Yes, we offer 20% discount on yearly plans for non-profits and educational institutions. Reach out to our sales team or your account manager for the ways to avail this.