Set and Forget – Automate Recurring Surveys for Continuous Growth

Automate your feedback process with Recurring Surveys—set it once and let the insights roll in effortlessly. Send SMS, Email, and Web Surveys at regular intervals or trigger them based on key events. Whether it’s monthly, quarterly, or yearly, collect ongoing feedback without the manual hassle. Stay ahead of trends, track customer sentiment over time, and make smarter, data-driven decisions—on autopilot.

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Set up the recurring survey all at once

Why waste time by configuration and setting the same survey again and again? Set it up all together using the Recurring Surveys option to save time and effort! Set it once and collect data easily over time.

Choose different frequency for sending Recurring Surveys

Based on your requirement, choose the frequency of sending the Recurring Survey - schedule it for monthly, quarterly, yearly or on specific dates every month. You set it and Zonka Feedback takes care of the rest.

Set up reminder emails for recurring emails

Ensure that non-responders get notified of the survey again by setting up email reminders. This will serve as a slight push to more people to respond and improve the survey response rate.

View Contact Responses and Scores overtime

With recurring survey responses, you can view the scores of particular customers and contacts overtime for the same survey and understand the relationship feedback deeply.

Take feedback across multiple channels

SMS

Tablets & Kiosks

Online

Send email surveys to customers after interactions. Embed rating questions for quick responses and personalize follow-ups based on feedback.

Get Started with Email Surveys ➝ Email Channel 1-1 - NPS

Distribute surveys via SMS for instant feedback collection. Great for post-purchase, service evaluation, and appointment-based industries.

Get Started with SMS Surveys ➝ SMS Channel 1-1 - CES

Conduct surveys via iPads or iOS devices, perfect for retail, hospitality, and events. Supports offline data collection and real-time sync when connected.

Get Started with iPad Surveys ➝ Website Channel - CSAT

Embed surveys within mobile apps to capture real-time user feedback. Trigger surveys based on app interactions, transactions, or user actions to improve experience.

Get Started with In-app Surveys ➝ In-app Mobile SDK - Channel - CES