CES 2023 Zonka Feedback is at CES 2023. Meet us at the Venetian Expo Hall D, Booth no. 55828, Stand 18.

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RETAIL FEEDBACK SOFTWARE

Retail Feedback Software to Enrich Shopper Experience

Measure and improve customer experience at retail stores, supermarkets & malls with kiosk setups and email/SMS surveys with real-time reporting and alerts and gain edge in competitive marketplace.

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1 million+ Surveys | 2,000+ Businesses | 100+ Countries | 6 Continents | 39 Languages

  • sap
  • ernst-young-ey
  • nikon
  • air-arabia
  • bcg
  • apple
  • american-express
  • Build Engaging Surveys
  • Measure NPS, CES, CSAT
  • Collect via Offline, Email, SMS, Web
  • CX Automation & Integrations
  • Close the Feedback Loop
  • Actionable Reports & Insights

Transform Shopper Experience with Retail Feedback Software

Measure Shoppers’ Satisfaction

Measure your customers & shoppers’ experience and understand customer satisfaction, loyalty, and likeliness to recommend your brand with NPS, CSAT and CES surveys. 

Track Staff Performances

Allow your customers to rate sales person, store managers or in-charges on set parameters such as helpfulness & friendliness and easily track staff performances in store.

Complaints Management

Manage complaints through real-time feedback alerts and act on them with team collaboration at the retail stores. Assign tasks, schedule follow ups and reduce churn.

Loyalty Program Sign Up

Customize retail surveys using Zonka’s survey builder and run loyalty programs in-store. Easily track repeat customers over a period of time and across various stores.

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BUILD RETAIL FEEDBACK FORMS

Create & Customize your Retail Feedback Forms

Use a simple WYSIWYG Survey builder to ask any questions in your retail feedback form.

  • bookmarkChoose from 30+ question types

    Use NPS, CES and CSAT questions to measure Feedback. Choose from questions like likert scale, dropdown, button, comments and more.

  • file-textCustomize Survey Design with Themes

    Use pre-set survey themes or create your own with background, colors, font, logo and more. 

  • message-square Create Dynamic Surveys

    Build multilingual, logic based surveys using answer piping to make your surveys dynamic.

  • message-square Use Variables & Pre-Fills

    Pass hidden data to your surveys or pre-fill fields like bill number, products purchased. 

TYPES OF RETAIL FEEDBACK FORMS

Set up different types of Retail Surveys

Based on where you’re measuring feedback, create different types of feedback forms and surveys for Stores, Shopping Centers, Malls, Department Stores and Online Shopping.

Retail Store Feedback Form

Get feedback of buyers at your retail store and improve their experience with retail store feedback form.

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Shopping Mall Feedback Form

Improve customer satisfaction at shopping complexes with shopping mall feedback form.

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Departmental Store Feedback Form

Set up survey kiosks at your store and instantly capture buyers' sentiments using Departmental Store Feedback form.

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eCommerce Feedback Form

Get feedback on your eCommerce website at various touchpoints throoughout customers' buying journey with eCommerce Feedback form.

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Employee Satisfaction Survey

Capture customer feedback on retail store employees and measure their satisfaction with the stafff with employee satisfaction survey form.

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Loyalty Program Sign up

Keep your buyers engaged by offering discounts, sale announcements, and other benefits with Loyalty Program Sign Up form.

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Mall Contest Entry Form

Set up kiosks to capture details of customers interested in mall contests quickly with Mall Contest Entry Form.

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STAFF FEEDBACK

Measure shoppers’ feedback for staff

Add your staff members to your Retail Feedback Software and measure shoppers’ feedback about respective teams.

  • Measure feedback for specific staff
  • Get team-wise and comparison reports
  • View satisfaction scores, responses and reports for staff in Team Performance Report
  • Use the feedback reports and data to implement more customer-care approach
  • Improve quality of service and care
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MULTICHANNEL RETAIL FEEDBACK SOFTWARE

Reach your shoppers and seek their feedback on every touchpoint, through all channels.

Run Kiosk, Web, Email, SMS, and Mobile surveys. Connect Zonka Feedback with tools you use to trigger surveys through Integrations. 

Website Feedback

Get instant feedback using 100% customizable website surveys.

  • Microsurveys

    Microsurveys to get instant feedback from your users

  • Feedback Button

    Place feedback button anywhere in your website or web product

  • Slide Outs

    Left and Right Slide-outs enabling you to get instant feedback

  • Pop-ups

    Conditional pop-ups to capture feedback

  • Exit Surveys

    Detect when the user is exiting the website and survey them

  • Embed & Links

    Embed or Link surveys anywhere on your website

Website Survey - Customer Satisfaction

Survey App & Offline Surveys

Take Feedback on iPads, Android Tablets and Kiosks using Offline Survey App.

  • iOS Surveys

    Use iPad Survey App to take on-premises feedback through iPads and iPhones.

  • Android Devices

    Turn Android Tablets & Smartphones into Feedback Devices to take real-time feedback.

  • Kiosk Feedback

    Set up touchscreen devices as Kiosks to take unattended feedback.

  • Offline Surveys

    Take feedback and collect responses without Wi-Fi. Sync anytime.

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Email Surveys

Measure Customer Feedback with Email Surveys.

  • Email Survey Invitations

    Send customized Email Surveys to customers with Survey Link.

  • Embedded Email Surveys

    Add Survey Question directly in Email body and get higher response rate.

  • In-Signature Email Surveys

    Insert Survey Question in Email Signature to get feedback.

  • Scheduled Email Surveys

    Schedule Email Surveys to be sent at a later date and time.

  • Email Survey Triggers via Integration

    Trigger email surveys from the CRMs, Help Desks and others tools you use.

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SMS Surveys

Take Customer Feedback through SMS Text Surveys.

  • One-click SMS Surveys

    Send SMS Surveys with feedback form link to customers with customized SMS.

  • SMS Surveys with Integrations

    Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems nd more.

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Mobile Surveys

Run surveys on-the-go, on mobile devices.

  • In-App Surveys

    Embed microsurveys within your app and product to get real-time customer feedback on features, product usage and more.

  • Responsive Mobile Surveys

    Build beautiful, mobile responsive surveys with Zonka Feedback that work seamlessly on all devices and screens.

  • Offline Surveys

    Take feedback without WiFi, on the go and sync automatically.

  • QR Code

    Print QR Code for customers to scan and instantly access Survey on their Mobile browsers.

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Intercom

Customer Feedback with CSAT, CES & NPS Surveys in Intercom

  • Intercom Messenger Surveys

    Add Survey to Intercom Messenger and get customer feedback on website and in-app.

  • Intercom Conversation Surveys

    Allow Customer Success Agents to trigger Surveys in Intercom Conversations to gauge feedback.

  • Email Surveys

    Send automated Intercom Email Surveys based on workflows.

  • Survey Workflow in Custom Bots

    Add Zonka Feedback Forms & Surveys to an Intercom bot workflow

  • Intercom Post Surveys

    Embed Survey Questions or Feedback Button directly in Intercom Posts.

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Integrations & APIs

Trigger Surveys using Native Integrations, Zapier and APIs

  • Helpdesks

    Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.

  • CRMs & Marketing Automation

    Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.

  • Trigger Email Surveys via APIs

    Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.

  • Trigger SMS Surveys via APIs

    Send SMS Surveys to customers based on events and triggers in tools you use with APIs.

  • Connect Apps with Zapier

    Connect to more than 3,000+ apps and automate workflows with Zapier.

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VIEW RESPONSES

Unified Response Inbox

With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.

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View Response Inbox

View all feedback and responses in a Collaborative Response Inbox.

Filter Responses

Use Date, Response Choices, Contact Attributes, Variables to filter.

Tag Responses

Add Tags to responses. Flag them or mark them as urgent.

Add Tasks & Actions

Create tasks for team, take action and close the feedback loop.

Segment by NPS, CES & CSAT

View CX Scores (NPS, CES and CSAT) and filter by metrics-based segments. 

Manage Contacts

See Contacts with Responses & Attributes. Track Contact Activity.

SURVEY REPORTS

Reporting

Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.

Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

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Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

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Location Insights

Have multiple locations? Analyze and compare their performance and scores.

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Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

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Response Inbox

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

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Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

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Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

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Automate Workflows

Create Workflows & Automate CX Program

Design workflows in an intuitive Workflow Design and trigger automatic actions based on Survey Responses.  

  • tool-newWorkflow Designer 

    With an easy-to-use Worfklow Designer, automate repetitive tasks and actions to scale up your CX Program. 

  • alert-triangle-newAlerts, Notifications & Response Actions

    Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses. 

  • users-newSegment Contacts & Trigger Actions

    Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers. 

INTEGRATIONS

Integrate with your existing tools

Connect your favorite tools for a seamless feedback management.

  • refresh-cw-newSync Data 

    Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.

  • mail-newAutomatic Email Triggers 

    Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.

  • share-2-newDeep Integrations

    Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.

Know more about Integrations 
  • zendesk
  • intercom
  • hubspot
  • salesforce
  • webex
  • slack
  • active_campaign
  • front
  • helpscout
  • pipedrive
  • airtable
  • mailchimp
  • google_sheets
  • freshdesk
  • zapier
  • webhooks
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2000+

Global Brands

30+

Countries

1 Million

Surveys per month

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