Create engaging and effective customer feedback forms & surveys. Customize feedback questions, fonts, colors, emoticons & more.
Choose from multiple touchpoints and methods of taking feedback like tablets, kiosks, online, email and sms to get customer feedback post purchase at the store or online.
Get real-time notifications and alerts for all customer feedbacks.
Let teams work together on feedbacks and take action using Zonka’s Collaborative Response Manager. Tag low feedbacks and mark those which require follow-ups. Take corrective actions to close the feedback loop.
Get customer feedbacks about stores and their experience through multiple channels, understand trends and improve shoppers’ experience.
Allow your shoppers to rate sales assistants, billing counter staff, store manager and other staff members on various parameters.
Compare performance of each store and supermarket using location-comparative reports and across time using date-comparative reports.
Get the summarized feedback report delivered to your inbox either daily, weekly or monthly and stay up to date with the customer feedback.
Deploy touchscreen tablets and smartphones for feedback collection across the premises of your retail stores and showrooms. Collect shopper feedbacks without internet and sync the data later.
Allow shoppers and buyers to rate your shopping mall on multiple parameters including ambience, convenience, help offered by staff, courtesy shown by store managers or in-charge and more.
Capture buyer sentiments in the supermarkets and departmental stores arising out of their frequent visit at your store. Utilize this data for making improvements and required changes in your store.
Capture online shopper feedback via web surveys distributed through SMS, Emails and QR Codes. Collect feedback from within your eCommerce app by integrating Zonka with your app.