How Zonka helps in Closing the Feedback Loop?
With Zonka, you don’t just capture feedback, but you also get notified of negative feedback in real-time and get a platform to take action to improve feedback and customer experience.
- Track feedbacks in real-time
- Set negative feedback alerts
- Create action tasks for the team
- Reward loyal customer & address miffed customers
- Take action to improve customer experience
- Close the feedback loop
- Drive more business!
Addressing positive and negative feedback
It is important to not only address negative feedback but also the positive feedback to close the feedback loop, prevent churn and keep customers and employees happy!
Never miss a negative rating
Set up negative feedback alerts for your email and SMS to be notified of negative feedback immediately.
Write internal notes
Add internal notes for individual feedbacks which is viewable by team for reference and details.
Send emails to your customers through Zonka Feedback to address issues or to thank for your appreciation.
Act in time
With instant notifications, you can enable your team to act in time to resolve customer issues immediately.
Recognize recurring issues
With Reports and Response Inbox, recognise recurring issues, tag them, mark them as urgent or flag them.
Share on social media
Got a good feedback? Share it on social media from your Zonka Feedback account.
Create tasks for each feedback and assign to self or team members to follow up on issues and take action.
Make improvements and prevent churn
Based on reports and recurring issues, make business improvement to prevent customer churn.
Take feedback across multiple channels
Tablets & Kiosks
Take customer feedback on iPads, iPhones, Android tablets and Phones. Set up as kiosk or just hand device in-person.
Send mobile-responsive survey links to customers through SMS to share their experience and feedback.
Send emails with survey links to customers to give feedback or embed survey questions within email.
Create and add online surveys on your website or send survey links to get feedback from customers.