Before adding questions to your survey, determine the goal of your survey and what answers are you intending to derive from your customers. Once you know the purpose of the survey, you can choose from different types of questions available.
Choose from over 30+ survey questions while creating your surveys in Zonka Feedback.
Use Zonka Feedback survey questions to capture customer information. You can use surveys with customer information questions for feedback and for lead capture.
Use rating questions and industry standard questions like Net Promoter Score and Customer Effort Score to measure customer satisfaction, loyalty and ease of doing business with you.
Use comment boxes and text fields to allow customers to share their thoughts, complaints and suggestions. Open-ended question fields are also helpful to get short answers that don’t have a defined response.
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